We are happy to present you our new Magento 1 extension – Login as Customer.
See for yourself what it is like to shop and get support as your customer: choose the store view, log in and look at your store as a customer, solve their issues, as well as keep and manage access log.
Gartner research states that today companies compete mainly on the basis of customer experience. At the same time, Accenture has recently found that a major complaint of 89% of customers is that they have to reiterate their problems to multiple sales reps. They don’t want to waste time on fruitless talks, they need help and understanding.
A problem at first sight, this is your opportunity to deliver outstanding customer service. With the Magento 1 Login as Customer, indeed look at your store from the customer’s point of view and become both empathetic and helpful.
MAGENTO 1 LOGIN AS CUSTOMER FEATURES:
- Log in as any existing customer to clearly understand what experience you deliver to customers and efficiently assist them if needed;
- Log in as a customer to particular store views and ensure optimal experience across your multistore installation;
- Grant permissions to certain admins to keep customer data safe;
- Track admin actions in customers’ accounts to know what team members are settling customers’ issues and how;
- Clean actions log manually or by using cron.