We are happy to present you our new Magento 1 extension – Login as Customer.

See for yourself what it is like to shop and get support as your customer: choose the store view, log in and look at your store as a customer,  solve their issues, as well as keep and manage access log.

The features of Magento 1 Login as Customer module.

Gartner research states that today companies compete mainly on the basis of customer experience. At the same time, Accenture has recently found that a major complaint of 89% of customers is that they have to reiterate their problems to multiple sales reps. They don’t want to waste time on fruitless talks, they need help and understanding.

A problem at first sight, this is your opportunity to deliver outstanding customer service. With the Magento 1 Login as Customer, indeed look at your store from the customer’s point of view and become both empathetic and helpful.  

 

MAGENTO 1 LOGIN AS CUSTOMER FEATURES:

  • Log in as any existing customer to clearly understand what experience you deliver to customers and efficiently assist them if needed;
  • Log in as a customer to particular store views and ensure optimal experience across your multistore installation;
  • Grant permissions to certain admins to keep customer data safe;
  • Track admin actions in customers’ accounts to know what team members are settling customers’ issues and how;
  • Clean actions log manually or by using cron.

LOG IN AS A CUSTOMER AND MAKE SURE YOUR CUSTOMER SERVICE IS SUPERB: