Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a compatibility issue with any third-party module, we’ll definitely try to help you.
If you face any technical issues, please create a ticket...
Will I get free support and updates?
Yes, once you buy any extension(s) by Amasty, you’ll get free lifetime updates for the product(s).Also, you will get 3 months of a free trial for support subscription. Magento support subscription plans:Monthly Annual -20% Lite.twhhkw2-s{text-align:...
Do you have the installation service?
Yes, we provide a professional installation service. You can purchase it when ordering an extension.
If you buy more than 1 extension in one order, we can install all of them!
If you need to configure plugins according to your business needs, you can...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions. But we have three months of free support and a 60-day money-back guarantee.
There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty provides a 60-day money-back guarantee. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you.
To get a full or partial refund of your order, please create a ticket in our support...
How can I receive a discount?
According to the rules of Amasty's Reward Program, you get $15 back to your reward points for every $100 spent.
You can spend them to buy other extensions or services from our catalog.
These Points are valid for 60 days from the purchase date. You ...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:
1. log in to the customer account;
2. navigate to the Products tab, scroll to thePackages section, andclick the Download link next to the extension that should be updated;
3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form:
As soon as you send your request, it is considered by our ...
Magento 2 Amasty extensions installation
Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension?
What is the plugin...
How can I prolong support?
When you get any support subscription plan, it will be prolonged automatically. Also, you can cancel your subscription at any time. For this, go to your customer account and open the Subscriptions tab.
What should I do if my Reward Points have expired?
According to our reward program, the Reward Points are valid for 60 days starting from the moment they’re transferred to your account. But we always try to stay supportive, so you can create a ticket, and we’ll consider your case individually...
How can I use my Reward Points?
How to check your reward points balance?
Step 1. Log in to your customer account or create a new one. After this, you will be redirected to your account dashboard.
Step 2. In the left menu choose Reward points.
Step 3. You will see your current reward...
Can I change the EE extension to CE for free?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually.
→ Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually.
→ Learn more about our special offers
After installation of Elastic Search extension the search in my site gives no results.
It is required to make sure that all the necessary configurations were made.
First of all, please check what search engine is selected for your site in default Magento settings.
Go to Stores > Configuration > Catalog > Catalog > Catalog...
How to solve the Elasticsearch not working in Magento 2 issue?
Sometimes Elasticsearch can show no results in Magento 2 or show the 404 Not Found page. So how to fix this problem or enable redirection to another page?
What is the difference between Elastic Search and Advanced Search extensions for Magento 2?
If compared we can say that Advanced Search extension is a part of Elastic Search that deals mainly with modifying the autocomplete popup by adding various product attributes to it and making it more user friendly. It also modified the search result page by adding separate tabs for products, categories, CMS and other entities. Read the full answer to learn more details.
What version of the Elasticsearch engine does this extension support?
Our Elastic Search extension is compatible with Elasticsearch engine 6.x versions and supports v.7.9.3. Read more for details
