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FAQ and Product Questions for Magento 2

Equip product pages with the advanced SEO-optimized FAQ section in Magento 2. Transform guests to customers by displaying well-organized info on products and services.

  1. Create product questions section with WYSIWYG editor
  2. Manage questions' Product IDs via API
  3. Let customers and guests ask questions right from product and knowledge base pages
  4. Avoid displaying duplicate content to boost store SEO
  5. Optimize store performance with the effective caching
  6. GDPR compliant and fully optimized for mobile

faq and product questions
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User Guide
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Questions about the product are the de-facto industry standard for the European and American e-commerce websites. They help merchants to increase search engine optimization efficiency by letting store visitors generate content for the knowledge base. Tweak meta title and description, avoid duplicated content with short and full answers to attract new visitors and convert them to happy customers. Magento 2 FAQ and Product Questions extension allows you to achieve multiple e-commerce goals with a single toolkit.

Add FAQ section to product pages

Equip each product page with a well-organized list of product questions and answers with this extension. Answer questions from your customers or create your own queries to display important information. Group similar questions by categories to simplify navigation and make information easy for perceiving.

Increase the amount of user-generated content

Rapidly grow your knowledge base by letting your shoppers get more information related to products and services in the store. Enable them to ask a question and provide them with detailed answers. If a customer is not willing to contact you directly, he can still find the needed info in the knowledge base.

Assign questions to particular products

With the Magento 2 FAQ module, each question can be assigned to a particular product or category. Queries from the product pages are automatically assigned to the corresponding product. Both user-generated and manually added questions will help you to lower the volume of support requests.

faq categories search

Create FAQ categories

Divide Magento 2 knowledge base into smart categories that will ease navigation and help store visitors find the required information faster. You can display the same questions in categories and on product pages, define their position in the list and edit right from the categories grid. Extra store pages with the content optimized to search queries will definitely improve your domain positions and bring more relevant traffic.

Allow guest visitors to add questions

The extension allows both guests and registered customers to add their questions. You can adjust the policy to limit this ability to logged in users only. The detailed information about a question author is available when providing the answer to it.

Add social sharing buttons

Equip each question page with the appealing social sharing buttons. Quickly adjust the list of supported social networks to increase your store presence in social media. Get extra visitors from the useful FAQ content shared by your customers.

Support for GDPR requirements

This FAQ extension comes with the built-in GDPR requirements support. You can enable and adjust the privacy policy consent regarding the name and email processing when a question is submitted. Hence, customers are notified for which purposes their personal data is used by the FAQ and Product Questions extension.

faq social rating

Use tags

Easy site navigation is the key to your successful interaction with customers. Tags will help your clients instantly find the information they are looking for. Time is money – remember the simple truth.

Gain customers' trust with ratings

Add customers' rating to each question. Choose between two convenient schemes of casting a vote to clearly show store visitors the popularity and importance of particular topics. Modify the rating of certain customer questions if needed.

Adjust FAQ page layout

Provide customers with the well-designed FAQ main page. Utilize the default FAQ CMS page to display a search bar and the essential list of categories with questions.

Implement FAQ widgets across your store

Utilize 3 types of widgets to include FAQ elements in various CMS-pages. The module comes with the search bar, categories block, and the 'Back to Product' button widgets.

Boost store SEO with Magento 2 help desk

The main module focus is the ability to turn the ordinary FAQ section, that is important in itself, into the search engine optimized knowledge base. This might even result in a higher positions and greater visibility of your Magento 2 store in SERP. From short and full answers to breadcrumbs and configurable URLs — the extension provides store admins with a full set of tools to avoid duplicate content and increase store page ranking in search engines.

Create SEO-friendly URLs

When you add a new query or answer the existing one, the extension automatically generates a unique URL for it. However, you can always specify your own URL. Each question and category includes meta title and description that can be set and edited from the admin panel.

Speak the customers' language

Magento 2 FAQ module helps you to avoid limitations of a product description. In the FAQ section you can utilize all additional synonyms, keywords, long-tail keywords, and other content that is unacceptable in the product description but required for SEO purposes.

Short and full answers

Provide store visitors with a short preview and a complete answer to make your Magento 2 knowledge base content respond to different users’ need.

Eliminate duplicate content

Duplicate content is one of the most dangerous SEO threats. Luckily, the module will help you to avoid it. With the module, one can easily provide the different answer preview on a product and category pages.

faq short full answer

Display relevant pages to foreign customers

Now it is available to apply hreflang tags for Google to deliver precise search results in the appropriate language for customers from other countries. Specify the necessary language and country code for particular store views to get higher on a search results page.

Utilize breadcrumbs

Implement the FAQ section navigation into your store structure and help search engines browse your site correctly by using breadcrumbs.

Win over competitors with rich snippets

Make your store more appealing in search results and achieve higher ranking with rich snippets. Display the knowledge base structure with rich data breadcrumbs and generate accurate rich snippets for attracting new store visitors from Google.

Mark up FAQ elements with structured data

To make Google index your FAQ pages correctly, all the data on pages should be structured. With the extension, you can easily push your FAQ product pages, question pages and FAQ categories to the top in Google search results and get extra traffic using just one option.

Advanced SEO for questions and categories

Adjust search engine related settings for question and category pages. The 'Noindex' and 'Nofollow' settings help to avoid duplicate content and preserve the link juice.

Add FAQ pages to the XML sitemap

All your knowledge base URLs can be easily included into the XML sitemap. Also, you can define the update frequency and priority for the FAQ pages. The extension is fully comatible with the Amasty Google XML sitemap module.

Transform guests into customers by providing them
with the most relevant info

Make your FAQ section highly efficient thanks to analyzing and utilizing the data gained in the FAQ Search Terms Report. See all FAQ search queries, define the most popular ones and update the content to make it maximally relevant to customers’ demands.

aqsearch terms report

Manage Magento 2 Product Questions from the Backend

Magento 2 Product Questions can be easily managed from the backend. All questions whether they created by customers or store admins are displayed on the Questions grid. Right on this grid, you can select a question to add an answer, modify its URL, set meta data, adjust its visibility on the frontend, and assign it to a particular category.

Assign questions to the product categories

Our FAQ and Product Questions for Magento 2 provides the opportunity to assign specific questions to a whole category or several categories. This feature helps to avoid assigning questions one by one per each product manually.

Notify customers about the answers

Notify a shopper who added a question using the email template that can be sent when you submit a new answer. Also, the extension allows to reply directly to a customer without adding the answer to the knowledge base.

Bonus: free spam-blocker for your FAQ

Since even guest visitors can add questions to your FAQ section, you need to make sure no spam or vulnerable activities can affect your performance. We have already taken care of this and built in our Invisible Google reCaptcha. Learn everything about our reCaptcha flexible settings to keep track of its every feature.

faq assign categories

Equip categories with icons and desriptions

Enhance navigation throughout the knowledge base with descriptive category icons. Provide each category with an icon to make the information structure understandable.

Knowledge base search and results preview

The extension allows customers to search the knowledge base separately and get the detailed search results preview. Add a configurable FAQ search bar widget to any CMS page.

faq sort order

Define questions order

Set the exact position of each question in the category right from the grid. With the module, you can show more important and frequent questions on top while moving the others lower by defining their position. Moreover, the option allows you to display questions based on their views to make sure the most popular ones are always on top.

Question statuses and visibility

With the module, you can see question status on the grid: queries that require your attention (Pending) and the ones that have already been submitted (Answered). Also, you can adjust questions visibility on the frontend for guest users and registered customers.

WYSIWYG editor for detailed answers

The FAQ and Product Questions extension for Magento 2 enables you to provide not only the text answers but also include various content in your knowledge base articles. Thanks to the advanced WYSIWYG editor you can equip answers with images, links and even PDF files.

Implement the questions limit

Avoid creating too long category pages by limiting a questions number and answers per page for categories and search results. The remain questions will be available using pagination. Also, you can reduce a number of question for product pages to display only the most important ones.

Let only logged in users leave questions

Encourage guests to register - forbid them to leave questions until they log in. This will also protect you from spam.

Easily integrate FAQ pages into store structure

Easily equip product pages with the new FAQ tab and choose its position among other tabs. On top of that, you are able to implement links to the knowledge base into the toolbar, categories menu, and footer. Additionally, the module has multi store support that allows you to provide separate FAQ sections on different store views and for different customer groups.

Quickly transfer data to the knowledge base

In case you've been using the FAQ and Product Questions module for Magento 1, you can easily move questions and categories to your new installation. Export the existing data and flawlessly import it to Magento 2 FAQ and Product Questions extension with a few clicks. Moreover, you can backup or transfer the whole knowledgebase using the export functionality. Additionally, you can use the magento 2 attach pdf to product tool to provide customers with more details about the products they purchase.

The extension is compatible with Amasty Magento 2 Cross Linking extension

With the Cross Linking plugin, it becomes easier to improve information architecture of your web store to meet the highest requirements of both Google and your customers.

According to the statistics, the extension can cover each business need in synergy with the following solutions: magento 2 order comments and magento 2 file upload.

Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • Simple installation via Composer
* The name "Magento" and the logo are the trademarks of Magento, Inc.
4.8
5 Reviews
Mar 13, 2019
Support is excellent
Jonathan Porter
ne-web, Director
We have always found Amasty to be great to deal with and plugins of high quality. Support is excellent.
Photo Amasty employee
Amasty answer
Mar 13, 2019
Natalya Chekanina / Head of Sales Team
Dear Jonathan, thank you for your review! We would be happy to see you in our store again!
Jan 31, 2019
Highly recommended
Kris Wen
SIIG, E-commerce Speicialist
Really fast response time, and really helpful staffs.
Photo Amasty employee
Amasty answer
Jan 31, 2019
Natalya Chekanina / Head of Sales Team
Dear Kris, thank you for your review! We would be happy to see you in our store again!
Dec 23, 2018
A purchase
Sam Johan
I grabbed this at xmas sales in addition to seo kit just for the discount. Works as described and much simpler than the kit in setting it up, though lacks more useful layout configs.
Oct 14, 2018
Good to use
Praveena
Someone says tags are out of date I checked my users still use them for switching between topics. Also it’s very efficient (at least for my store) in connection to social networks that you can set.
May 11, 2018
Performs better with each month
Marina ES
The module is very very simple. The one thing to note is the wysiwyg could work better still sometimes I have to turn back to the html tags. Only 2 months I’ve bought it and they already added new functionality. Though back to product page button and short answer field are not something new, still better than without.

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Magento 2.2, 2.3, 2.4

You can always download the recent version free of charge from your account

Installing an upgrade is easy — check now

My Downloads
Version 2.7.6
Last Update: Nov 20, 2020
2.7.6 - Nov 20, 2020:
  • Compatibility now you can use the extension with Magento layout «Product – Full Width»
  • Fix we resolved the issue with columns naming in Products grid for FAQ Questions
  • Fix we fixed minor issues occurred on FAQ page
2.7.5 - Oct 19, 2020:
  • Compatibility now the extension is compatible with Magento 2.4.1
2.7.4 - Sep 21, 2020:
  • Improvement code was refactored according to Magento Marketplace standards
2.7.3 - Jul 09, 2020:
  • Fix we fixed the potential vulnerability of the extension
2.7.2 - Jun 18, 2020:
  • Fix we resolved the issue with the condition based on customer groups for FAQ category on frontend
2.7.1 - May 28, 2020:
  • Improvement code was refactored according to Magento Marketplace standards
  • Fix we fixed the issue with ‘FAQ Category’ widget type selected for FAQ Question List widget
2.7.0 - May 11, 2020:
  • New we added a new option that allows you to mark up the elements of the extension with structured data so that Google can understand the data on the page
  • New Hreflang Tag Support is added to notify Google which site to show to foreign users. This option is useful for multilingual and multi-regional sites
See previous updates
Version 2.6.1
Last Update: Apr 30, 2020
2.6.1 - Apr 30, 2020:
  • Fix we fixed the issue with questions sent by customers while saving them via Admin Panel on Magento Enterprise Edition.
2.6.0 - Apr 21, 2020:
  • New we added a new widget - the one for creating a list of questions. It can be a list of specified questions as well as questions related to a product, current product or FAQ category
  • New we added a setting to assign a FAQ question to the product category. A question will be assigned to all products of the category when used
  • New now it is possible to set customer groups for a question. Only selected groups will see questions
  • Improvement when a question is submitted from a product page, the admin will receive the link to the page in the email notification
  • Improvement we changed store level for some settings
  • Fix we fixed the issue with questions appearing on Product Questions tab without Admin approving
  • Fix we fixed the issue with sending a question even if the checkbox with privacy policy is unchecked
  • Fix we fixed MegaMenu layout work on the FAQ search page
  • Fix we fixed the error after ‘Save and Send email to Customer’ action when more than 1 product was selected
  • Fix we fixed the issue with saving a product question in Admin Panel resulted in FPC cache being flushed for all products
Version 2.5.4
Last Update: Mar 31, 2020
2.5.4 - Mar 31, 2020:
  • Improvement we improved code constructions for Magento Marketplace standards
2.5.3 - Mar 18, 2020:
  • Fix we fixed the questions grid displaying on the FAQ category page in admin panel
2.5.2 - Dec 23, 2019:
  • Fix we solved the problem on FAQ Categories page on Magento 2.3.3
2.5.1 - Nov 14, 2019:
  • Improvement we removed unused jquery libs
  • Improvement we refactored the code according to Magento standards
  • Compatibility we added compatibility with sitemap generation for Magento 2.3.*
2.5.0 - Sep 27, 2019:
  • Compatibility compatibility with Amasty Advanced Search was added. If search terms are included into existing FAQ categories and questions, corresponding findings will be shown in the search autocomplete window and under a separate tab on the search results page
Version 2.4.8
Last Update: Sep 12, 2019
2.4.8 - Sep 12, 2019:
  • Fix we solved the problem with tabs error on product page
2.4.7 - Sep 10, 2019:
  • Fix tab position was fixed
2.4.6 - Sep 02, 2019:
  • Fix security issues were resolved
  • Fix the issue with redirecting to FAQ page was resolved
2.4.5 - May 11, 2019:
  • Fix the issue with messages on the product details page was resolved
2.4.4 - May 03, 2019:
  • Compatibility the compatibility with Amasty Cross Linking was added
2.4.3 - Apr 19, 2019:
  • Compatibility the compatibility of `Product Questions` Tab Position function with Magento 2.3.1 was added
2.4.2 - Mar 29, 2019:
  • Fix we fixed the issue when Amasty Google Invisible reCaptcha extension failed to be installed together with FAQ extension while using Composer. Please update your composer and get the extension for free
2.4.1 - Mar 25, 2019:
  • Improvement widget shortcodes are now available to be used on FAQ Pages
  • Improvement now it is possible to choose the position of the Q&A tab on the product details page
2.4.0 - Feb 25, 2019:
  • New the new report for questions search queries from customers was added
  • Improvement the API of the extension was improved
  • Improvement minor visual improvement for the extension settings in the admin panel
Version 2.3.5
Last Update: Dec 10, 2018
2.3.5 - Dec 10, 2018:
  • Improvement minor visual improvement
2.3.4 - Dec 04, 2018:
  • Compatibility the compatibility with Magento 2.3 was enhanced
2.3.3 - Dec 04, 2018:
  • Fix the issue with the by-store user notification email template was resolved
2.3.2 - Nov 21, 2018:
  • Improvement the ability to manage a question's Product IDs via API was added.
2.3.1 - Nov 12, 2018:
  • New the ability to restrict guests from leaving questions was added
2.3.0 - Oct 09, 2018:
  • New introducing tags for questions
  • Improvement a customer will be redirected to the FAQ home page when switching to a store view where the question page he visited is not available
Version 2.2.6
Last Update: Sep 24, 2018
2.2.6 - Sep 24, 2018:
  • Fix the issue with the FAQ pages URL duplications was resolved
2.2.5 - Sep 12, 2018:
  • Fix the issue with adding images via WYSIWYG was resolved
2.2.4 - Jul 31, 2018:
  • Fix the issue with the 'header.html' template file was fixed
2.2.3 - Jul 30, 2018:
  • Fix the issue when updating the database was resolved
2.2.2 - Jul 06, 2018:
  • Improvement the compatibility with the Varnish cache was improved
2.2.1 - Jun 05, 2018:
  • Improvement stability update was implemented
2.2.0 - May 21, 2018:
  • New the ability to export data (questions and categories) from the FAQ and Product Questions extension was added
Version 2.1.0
Last Update: May 14, 2018
2.1.0 - May 14, 2018:
  • New the functionality to comply with the latest GDPR EU changes was added
  • Fix the issue with hiding content in the categories widget was resolved
Version 2.0.0
Last Update: May 03, 2018
2.0.0 - May 03, 2018:
  • New the FAQ Home Page with the ability to customize CMS-pages to your needs and widgets support was added
  • New the new widgets were added: FAQ search bar, categories display, and the 'Back to Product' button
  • New the ability to add category icon and description was implemented
  • New the new layout for FAQ pages was added (2 columns with right sidebar)
  • New the Search Result Preview functionality was added for quick and convenient search
  • New now, all layouts support the ability to collapse and expand questions to save space on a page
  • Improvement the rating view was enhanced
  • Improvement the email templates are now available from the Marketing - Email Templates grid
Version 1.1.0
Last Update: Apr 24, 2018
1.1.0 - Apr 24, 2018:
  • New now, you can leave a question without an individual URL
  • New SEO improvements allow you to set 'noindex', 'nofollow', and canonical URL for specific question pages. Also, the ability to automatically add the FAQ pages to the Magento XML sitemap was added, as well as the compatibility with the Amasty XML sitemap extension
  • New the feature that allows adding rich snippets to the FAQ pages was added
  • New now, the module collects visitor statistics and allows you to set sorting order to the most popular questions
  • New the configurable social sharing buttons were added
  • New the import feature was added. Now, you can easily transfer your FAQ archive
  • New the questions' rating with the ability to force its value was added
  • New the ability to limit the number of answers on the category, search, and product pages was added
Version 1.0.0
Last Update: Mar 29, 2018
1.0.0 - Mar 29, 2018:
  • Release
1.0.1 - Mar 29, 2018:
  • Fix the issue with permissions for the admin users was resolved
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