The Benefits of an Open Source CRM System in 2022
Today’s customer-centric businesses are looking for ways to develop long-lasting relationships with customers. In order to do this, you need a customer relationship management system to keep track of all your leads, contacts, and customers. The standard CRM systems that are available can be very expensive, especially if you have a small business. You may also not have the in-house IT department that can set up and maintain such a system on an ongoing basis. An open source CRM system is the perfect solution for small businesses who want to invest in a software program at an affordable price while not having to give up features and functionality. Let’s take a look at some of the benefits of an open source CRM system.
You have unlimited flexibility and control.
One of the biggest benefits of an open source CRM system is that you have complete flexibility and control over your data. When you use a proprietary CRM, there is always the risk that your data could get lost or accidentally deleted. This is one of the main concerns with hosted CRM services. With an open source CRM system, you have a greater sense of control over your data as you can set up your own back-up system. You can also export your data whenever you need to. This gives you peace of mind that your data is safe and there’s no chance of it getting accidentally deleted.
An open source CRM software is much easier to customize.
A proprietary CRM system can be very limiting in that you can’t customize it to suit your business requirements. With an open source CRM system, you have the freedom to customize it to suit your business needs. You can add your own modules, fields, and even change the look and feel. You can also hire a developer to do this for you if you don’t have the coding skills or time to do it yourself.
Open source CRMs are fully equipped with advanced features.
You may think that because an open source CRM system is cheaper than a proprietary one, it’s not as feature-rich. But this couldn’t be further from the truth. In fact, open source CRMs have many of the same features as proprietary systems. They can include features such as lead management, sales forecasting, sales pipeline tracking, support ticket tracking, and even marketing automation. You can also set up integrations with other third-party apps and software.
There is no risk of paying for outdated software
With proprietary CRM systems, you have to worry about being stuck with an out-of-date product that no longer meets your business needs. This can be very costly as you will have to pay for upgrades and new versions. With an open source CRM system, you don’t have to worry about this. You don’t have to pay for upgrades, and you don’t have to worry about the system becoming obsolete. The good news is that an open source CRM system is constantly being updated. This means that you get new features as soon as they are available.
There are no restrictive licensing practices.
One of the biggest complaints about proprietary CRM systems is the restrictive licensing practices. This can include the number of users who can access the system, the number of devices they can use it on, and the length of time that the license is valid for. With an open source CRM system, you don’t have to worry about restrictive licensing practices. You can have as many users as you require, and you can use it on as many devices as required. Your license is valid for as long as you need it to be.
Install it on your own server, or run in the cloud
One of the other benefits of an open source CRM system is that you can install it on your own server or run it in the cloud. This gives you even more flexibility as you can choose the best option for your business. Whether you choose to install the system on your own server or run it in the cloud, you have a wide variety of hosting providers to choose from. This means that no matter what type of business you have, there’s an open source CRM system that will suit you.
An open source CRM system is an excellent choice for businesses that want to invest in a software program at an affordable price while not having to give up features and functionality. Open source CRM systems offer unlimited flexibility, are much easier to customize, fully equipped with advanced features, don’t risk paying for outdated software, and allow you to install it on your own server or run it in the cloud.