Careers at Amasty: Support Manager wanted
Amasty, one of the leaders in the field of Magento modules development, is looking for a Support Manager to join the customer support team in Minsk, Belarus.
You will be a part of a bright team in a world leading vendor of e-commerce extensions. Amasty is an official partner of Magento Commerce. The company exists for 8 years and more than 200 products were released during this time. Such brands as Munchkin, Mothercare, Rebecca Minkoff and Nespresso successfully implement Amasty solutions.
On this position, the support manager will be able to develop his or her customer care skills, such as knowing the most popular e-commerce platform inside out, helping the company’s clients in all kinds of situations from presales consulting to technical questions, and experience of working with clients from all over the world.
- Helping company’s clients via email: presales, functionality and terms consulting, helping with installation and setup, collecting and analyzing feedback from customers and ongoing issues reports
- Participation in creating FAQs, user guides and other documents
- Proactive communication with QA specialists, product managers and developers when it comes to products improvement
- Upper Intermediate level of English or higher
- Ability to soak up a lot of info during a short period of time
- Confidence in using PC with a high level of technical knowledge
- We’re looking for a self-organized, responsible and honest person
- Previous experience of working in customer care and support departments
- Basic understanding of e-commerce domain
- Advanced English level and higher
- Open-minded executives and respectful relationships inside the team
- No overtiming. We’re building our work upon Agile principles
- Compensation of professional education and certification fees in case of successful completion
- Possibility to visit professional conferences as a speaker
- Spacious office with great views in 5 minutes walk from Petrovshshina subway station, with a free parking lot. Other nice things such as a dining area and a shower are also available
- Medical insurance allows to use medical services both in government establishments and in private centers
- Partial compensation of sports fees
- English classes right in the office with a skilled teacher