How to Get Support

When sending a support request, please describe the issue in as much detail as possible, including screenshots.
Also please provide FTP and backend access details if you think we may need it for issue resolution.
1. Use our Support Tracking System
Check the Knowledgebase first
Submit a ticket
3. Call us by phone
Available from 10 a.m. till 7 p.m. GMT+3
Monday - Friday
+1 551 333 5525

Frequently Asked Questions

Q: Are your modules compatible with the latest Magento version?
A: Yes, all our modules are compatible with the latest Magento 1.9+ and Enterprise 1.14+ Version.
Q: How can I install your extension?
A: The module installation process is very simple. Please see our video guide how to do this. We also offer installation service for our extensions.
Q: Can I customize your module after installation?
A: Yes, you can. All our extensions are 100% open source.
Q: Where can I find the details of your license agreement information?
A: You can see the End-User License Agreement info visiting this page.
Q: Do you offer free updates?
A: Yes, Amasty provides free lifetime updates for all products. Please visit the delivery page for more details.
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