How to get support

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FAQ

  • Q: How can I get support for extensions purchased before Feb 1, 2022?

    A: Until Aug 1, all our customers can get an annual subscription to any previously purchased extension with 60% off the original product price. This subscription grants you access to annual support service and product updates for this extension.

  • Q: If I have an active support subscription purchased before Feb 1, 2022, do I still need product subscription for products I purchased before Feb 1, 2022?

    A: If you have a support subscription activated before Feb 1, 2022, you will have access to the support services and product updates as long as you keep it active.

  • Q: Are your modules compatible with the latest Magento version?

    A: Yes, you can find Magento, PHP, Elasticsearch, and other software versions that we support here.

  • Q: How can I install your extension?

    A: The module installation process is very simple. Please see our video guide how to do this. We also offer installation Service for our extensions.

  • Q: Can I customize your module after installation?

    A: Yes, you can. All our extensions are 100% open source.

  • Q: Where can I find the details of your license agreement information?

    A: You can see the End-User License Agreement info visiting this page.

  • Q: Do you offer free product updates?

    A: As of February 1, 2022, all products are available by annual subscription only, meaning that by purchasing an annual product subscription you get (a) 1-year access to all updates as well as 1-year support coverage for the product and (b) lifetime access to the original codebase regardless of your subscription status. Learn everything about the terms and conditions here.

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