How to get support

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Choose your plan Individual
Choose this subscription type if
You are a store owner
You use Magento Open Source
You purchase extensions for one Magento instance
Corporate
Choose this subscription type if
You are an agency representative or
You use Magento Commerce
You purchase extensions for two or more Magento instances

Standard Support

Free installation for all extensions

Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export

$79/m

Pro included

Service level agreement
Time to response - 24 calendar hours
Time to technical review - 24 calendar hours

Free installation of extensions updates (on request)

Сustomer success manager

Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$99/m

Premium included

NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.

$179/m

Standard Support

Free installation for all extensions

Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export

$759/y

Pro included

Free installation of extensions updates (on request)

Сustomer success manager

Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$949/y

Premium included

NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.

$1719/y

Account manager

Free installation for all extensions

Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export

For agencies only: Partner Program Discounts

$269/m

Pro included

Free installation of extensions updates (on request)

Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$299/m

Premium included

NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.

$359/m

Account manager

Free installation for all extensions

Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export

For agencies only: Partner Program Discounts

$2589/y

Pro included

Free installation of extensions updates (on request)

Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$2869/y

Premium included

NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.

$3449/y

FAQ

  • Q: Do I need a support subscription to get support?

    A: To get support for extensions purchased at Amasty before February 1, 2022, you need either an active support subscription acquired before February 1, 2022 or a product subscription activated. For extensions purchased after February 1, 2022, you need an active product subscription to get full support service.

  • Q: I have a Lite support subscription. Can I upgrade to Pro/Premium/One?

    A: You can upgrade to a higher tariff at any time in order to get premium services. Please contact us at support@amasty.com to request the upgrade.

  • Q: What are the benefits for Pro and Premium tariff options?

    A: Both Pro and Premium subscriptions offer you a number of additional services as well as higher priority support and alternative communication channels for quicker assistance. Please see more details here to choose the option that works best for you.

  • Q: What can I do if I need faster support?

    A: In order to receive priority support with a maximum 24h SLA for any reply, you may upgrade to Premium or Amasty One support subscription. Please see details here.

  • Q: How can I get a video sharing session with your team?

    A: Screen sharing & video calls for configuration questions & preliminary technical investigation are available as part of the Amasty One tariff option.

  • Q: Can your team install and configure my extensions?

    A: Installation and configuration are available as part of Pro, Premium and Amasty One support tariffs. Please see details here.

  • Q: Can your team install updates for my extensions?

    A: Of course - our team provides installation of extensions updates on demand as part of the Premium and Amasty One support tariffs. Please see details here.

  • Q: I have a support subscription activated before February 1, 2022. If I upgrade now, will I still have access to all product updates?

    A: Yes, upgrading to a higher support tariff will give you access to all product updates and support services as long as you keep it active.

  • Q: Where can I find the details of your license agreement information?

    A: You can see the End-User License Agreement info visiting this page.

  • Q: Are there any limitations in getting support services at Amasty?

    A: We provide support services in accordance with the Support License Agreement you may find here. Please review carefully the cases that may affect the provision of support services.

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