HOW TO GET SUPPORT

Hello,

We’d like to let you know that we’re migrating our support system to a new platform that will be faster, more user-friendly, and will greatly improve your experience of working with Amasty.

We’re sorry for any inconveniences this migration may be causing you. Our engineering and operations teams are working hard to get everything up and running, and we expect to complete the migration process and transfer all open support inquiries to the new system on December 4, 2020.

To create a new support ticket or to view the history of recent tickets, please visit the new ticketing system

We appreciate your understanding.

Create New Ticket

OR CALL US BY PHONE +1 347 897 9078

Available from 10 a.m. till 7 p.m. GMT+3 Monday - Friday

FAQ

Q: Are your modules compatible with the latest Magento version?

A: Yes, all our modules are compatible with:
Magento 1 Community 1.9+ and Enterprise 1.14+ versions.
Magento 2 Community 2.1+ and Enterprise 2.1+ versions.

Q: How can I install your extension?

A: The module installation process is very simple. Please see our video guide how to do this. We also offer installation service for our extensions.

Q: Can I customize your module after installation?

A: Yes, you can. All our extensions are 100% open source.

Q: Where can I find the details of your license agreement information?

A: You can see the End-User License Agreement info visiting this page.

Q: Do you offer free updates?

A: Yes, Amasty provides free lifetime updates for all products. Please visit the payment and refund policy page for more details.

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