Support service subscription
— get expert help any time you need

Subscribing to this service today, you will get full support for all your Amasty extensions for the desired period at a reasonable price. Keeping your subscription active, also grants you access to product updates of all extensions purchased before Feb 1, 2022.

Choose your plan Individual
Choose this subscription type if
You are a store owner
You use Magento Open Source
You purchase extensions for one Magento instance
Corporate
Choose this subscription type if
You are an agency representative or
You use Magento Commerce
You purchase extensions for two or more Magento instances

  • Standard Support
  • Access to internal Knowledge Base and Community at Amasty Resolution Center

$49/m

  • Lite included
  • Free installation for all extensions
  • Free configuration service Product List:
    Google Page Speed Optimizer
    Free Gift
    Special Promotions (Pro)
    Shipping Suite
    SEO Toolkit
    Import and Export

$79/m

  • Pro included
  • Free installation of extensions updates
  • Сustomer success manager
  • Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$99/m

  • Standard Support
  • Access to internal Knowledge Base and Community at Amasty Resolution Center

$469/y

  • Lite included
  • Free installation for all extensions
  • Free configuration service Product List:
    Google Page Speed Optimizer
    Free Gift
    Special Promotions (Pro)
    Shipping Suite
    SEO Toolkit
    Import and Export

$759/y

  • Pro included
  • Free installation of extensions updates
  • Сustomer success manager
  • Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$949/y

  • Priority Support covering all live instances
  • Access to product updates for all orders made before Feb 1, 2022
  • Access to internal Knowledge Base and Community at Amasty Resolution Center
  • Account manager
  • For agencies only: Partner Program Discounts

$199/m

  • Lite included
  • Free installation for all extensions
  • Free configuration service Product List:
    Google Page Speed Optimizer
    Free Gift
    Special Promotions (Pro)
    Shipping Suite
    SEO Toolkit
    Import and Export

$269/m

  • Pro included
  • Free installation of extensions updates
  • Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$299/m

  • Priority Support covering all live instances
  • Access to product updates for all orders made before Feb 1, 2022
  • Access to internal Knowledge Base and Community at Amasty Resolution Center
  • Account manager
  • For agencies only: Partner Program Discounts

$1899/y

  • Lite included
  • Free installation for all extensions
  • Free configuration service Product List:
    Google Page Speed Optimizer
    Free Gift
    Special Promotions (Pro)
    Shipping Suite
    SEO Toolkit
    Import and Export

$2589/y

  • Pro included
  • Free installation of extensions updates
  • Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$2869/y

Reap exclusive benefits

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Get access to extensions updates for all orders made before Feb 1, 2022

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Relieve financial stress with flexible billing schedule

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Cancel your subscription at any time

What’s included in our support service subscription?

Individual support

provides our clients running their online stores on Magento Open Source using Amasty extensions with high-quality and timely technical support. It covers all extensions under one account installed on one Magento instance.

Corporate support

provides agencies working with multiple Magento instances and enterprise clients running their online stores on Adobe Commerce using Amasty extensions with full technical support. It covers all extensions under one account installed on multiple Magento instances.

Both Individual and Corporate support subscriptions come in three packages with different sets of options included, which can be billed monthly or annually. Depending on the package you choose, the service can include:

Access to product updates

of all extensions purchased before February 1, 2022. As long as you keep your subscription active, you will receive updates for all extensions in your account within this support package after we launch product subscriptions.

Assisting manager

You will have a single point of contact, who will be your focal point of information concerning all support inquires to Amasty.

19/7 support

Our team is available 80% daily to provide you with timely support along with additional services.

Free installation for extensions

We will install all products purchased at Amasty and make sure that everything works smoothly.

Free configuration for extensions

Just provide us with the details on how you want an extension to work, and our support specialists will configure it for your Magento website.

Free installation of extensions updates

Per your request, our specialists will install all product updates you need upgrading them to the latest version available.

Priority support

Your support tickets will be assigned a higher priority in the request queue, and also you will receive updates on the status of the tickets from your manager at any time you need.

Support in Slack

If you have an urgent question, you can use Amasty's Slack workspace to get answers faster.

Multi-instance support coverage

Amasty extensions on all your Magento instances will be covered with technical support from our specialists.

What do clients say about our support service?

Frequently asked questions about our support service

Magento support end of life is extended indefinitely - subscribe and cancel any time

You don’t have to, it’s auto-renewable. Our Magento support is ongoing until you cancel your subscription.

One subscription covers all the extensions in your customer account

The price depends on your plan, package, and billing schedule.

To ensure seamless onboarding of existing customers into the new product subscription paradigm, you will be offered to:

Option #1. To keep access to both the support service and product updates for all products purchased before February 1, 2022, you are offered to activate the support service subscription.

It grants the support coverage per account, meaning no matter how many extensions you have, all of them will be supported as long as you keep the subscription active.

Support subscription is available on a monthly and annual basis, so you may choose the most preferable schedule for you.

However, if you cancel the support service subscription per account, after February 1 you will be offered to proceed with the product subscription (support and updates per extension).

Option #2. If you don’t activate the support service subscription, we will offer another option - a grace period of 6 months. During this period, you will keep access to all product updates even if you don't activate product subscriptions. When activating your subscriptions before the end of the grace period, you won’t be required to pay the additional renewal fee.

Option #3. If you don’t use either the support service subscription or grace period to upgrade, you can continue using all purchased products and all update releases before the end of the grace period. Also, you will be able to purchase product subscriptions any time later on, when you need new versions.

Learn more about product subscriptions launch from our official press release.

Still have questions?

Fill out this form below writing your question in the space provided and our manager will answer you within 24 working hours.

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