Advanced support services
— reduce operational costs for your extensions

By upgrading to extended support today, you will fully outsource the maintenance of your Amasty extensions to our team, allowing you to free up resources for matters of more importance.

Please note that this support subscription applies only to products purchased by a product subscription and is an extended version of the standard support that comes with the product subscription.

Choose your plan Individual
Choose this subscription type if
You are a store owner
You use Magento Open Source
You purchase extensions for one Magento instance
Corporate
Choose this subscription type if
You are an agency representative or
You use Magento Commerce
You purchase extensions for two or more Magento instances

  • Standard Support
  • Free installation for all extensions
  • Free configuration service Product List:
    Google Page Speed Optimizer
    Free Gift
    Special Promotions (Pro)
    Shipping Suite
    SEO Toolkit
    Import and Export

$79/m

  • Pro included
  • Free installation of extensions updates (on request)
  • Сustomer success manager
  • Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$99/m

  • Standard Support
  • Free installation for all extensions
  • Free configuration service Product List:
    Google Page Speed Optimizer
    Free Gift
    Special Promotions (Pro)
    Shipping Suite
    SEO Toolkit
    Import and Export

$759/y

  • Pro included
  • Free installation of extensions updates (on request)
  • Сustomer success manager
  • Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

$949/y

  • Account manager
  • Free installation for all extensions
  • Free configuration service Product List:
    Google Page Speed Optimizer
    Free Gift
    Special Promotions (Pro)
    Shipping Suite
    SEO Toolkit
    Import and Export
  • For agencies only: Partner Program Discounts

    $269/m

    • Pro included
    • Free installation of extensions updates (on request)
    • Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

    $299/m

    • Account manager
    • Free installation for all extensions
    • Free configuration service Product List:
      Google Page Speed Optimizer
      Free Gift
      Special Promotions (Pro)
      Shipping Suite
      SEO Toolkit
      Import and Export
    • For agencies only: Partner Program Discounts

    $2589/y

    • Pro included
    • Free installation of extensions updates (on request)
    • Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.

    $2869/y

    Reap exclusive benefits

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    Get access to extended support services

    money_2_

    Relieve financial stress with flexible billing schedule

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    Cancel your subscription at any time

    What’s included in our advanced support service subscription?

    Individual support

    provides our clients running their online stores on Magento Open Source using Amasty extensions with high-quality and timely technical support. It covers all extensions under one account installed on one Magento instance.

    Corporate support

    provides agencies working with multiple Magento instances and enterprise clients running their online stores on Adobe Commerce using Amasty extensions with full technical support. It covers all extensions under one account installed on multiple Magento instances.

    Both Individual and Corporate advanced support subscriptions come in two packages with different sets of options included, which can be billed monthly or annually.

    Depending on the package you choose, the service can include:

    19/7 support

    Our team is available 80% daily to provide you with timely support along with additional services.

    Assisting manager

    You will have a single point of contact, who will be your focal point of information concerning all support inquires to Amasty.

    Support in Slack

    If you have an urgent question, you can use Amasty's Slack workspace to get answers faster.

    Free installation for extensions

    We will install all products purchased at Amasty and make sure that everything works smoothly.

    Free configuration for extensions Product List:
    Google Page Speed Optimizer
    Free Gift
    Special Promotions (Pro)
    Shipping Suite
    SEO Toolkit
    Import and Export

    Just provide us with the details on how you want an extension to work, and our support specialists will configure it for your Magento website.

    Free installation of extensions updates

    Per your request, our specialists will install all product updates you need upgrading them to the latest version available.

    Multi-instance support coverage

    Amasty extensions on all your Magento instances will be covered with technical support from our specialists.

    What do clients say about our support service?

    Frequently asked questions about our support service

    Magento support end of life is extended indefinitely - subscribe and cancel any time

    You don’t have to, it’s auto-renewable. Our Magento support is ongoing until you cancel your subscription.

    One subscription covers all the extensions in your customer account

    The price depends on your plan, package, and billing schedule.

    Still have questions?

    Fill out this form below writing your question in the space provided and our manager will answer you within 24 working hours.

    FAQ

    Standard Magento customer support comes by default with any product subscription you get and includes help from our support team and access to Knowledge Base and Community at Amasty Resolution Center. Extended support can include installation and configuration services, assisting manager, support in Slack, and other benefits depending on the plan you choose.

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