Advanced support services
— reduce operational costs for your extensions
By upgrading to extended support today, you will fully outsource the maintenance of your Amasty extensions to our team, allowing you to free up resources for matters of more importance.
Please check what Magento versions Amasty supports here. Please note that all technical updates (compatibility with the latest Magento versions and bugfixes) will be provided free of charge as part of the original license agreement. In order to facilitate your access to support services and feature updates for products purchased before February 1, 2022, we advise that you activate any of these Magento Support Subscription plans below. Such a subscription will grant you full access to advanced support services for your entire account and feature updates for all modules you purchased before February 1, 2022 by one-time payment model.
Choose your plan Individual
Choose this subscription type if
You are a store owner
You use Magento Open Source
You purchase extensions for one Magento instance
Corporate
Choose this subscription type if
You are an agency representative or
You use Magento Commerce
You purchase extensions for two or more Magento instances
- Standard Support
- Free installation for all extensions Please note that installation on additional environments or installation of product updates is charged separately.
- Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export
$79/m
- Pro included
- Service level agreement
Time to response - 24 calendar hours
Time to technical review - 24 calendar hours - Free installation of extensions updates (on request)
- Сustomer success manager
- Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.
$99/m
- Premium included
- NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.
$179/m
- Standard Support
- Free installation for all extensions Please note that installation on additional environments or installation of product updates is charged separately.
- Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export
$759/y
- Pro included
- Service level agreement
Time to response - 24 calendar hours
Time to technical review - 24 calendar hours - Free installation of extensions updates (on request)
- Сustomer success manager
- Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.
$949/y
- Premium included
- NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.
$1719/y
- Account manager
- Free installation for all extensions Please note that installation on additional environments or installation of product updates is charged separately.
- Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export - For agencies only: Partner Program Discounts
$269/m
- Pro included
- Service level agreement
Time to response - 24 calendar hours
Time to technical review - 24 calendar hours - Free installation of extensions updates (on request)
- Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.
$299/m
- Premium included
- NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.
$359/m
- Account manager
- Free installation for all extensions Please note that installation on additional environments or installation of product updates is charged separately.
- Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export - For agencies only: Partner Program Discounts
$2589/y
- Pro included
- Service level agreement
Time to response - 24 calendar hours
Time to technical review - 24 calendar hours - Free installation of extensions updates (on request)
- Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.
$2869/y
- Premium included
- NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.
$3449/y
Reap exclusive benefits
Get access to extended support services
Relieve financial stress with flexible billing schedule
Cancel your subscription at any time
What’s included in our advanced support service subscription?
Receive guaranteed responses within 1 calendar day, chat via Slack and video calls, have us install and set up your extensions.
Upgrade your standard support plan included in your product subscription.
Individual support
provides our clients running their online stores on Magento Open Source using Amasty extensions with high-quality and timely technical support. It covers all extensions under one account installed on one Magento instance.
Corporate support
provides agencies working with multiple Magento instances and enterprise clients running their online stores on Adobe Commerce using Amasty extensions with full technical support. It covers all extensions under one account installed on multiple Magento instances.
Both Individual and Corporate advanced support subscriptions come in two packages with different sets of options included, which can be billed monthly or annually.
Depending on the package you choose, the service can include:
19/7 support
Our team is available 80% daily to provide you with timely support along with additional services.
Assisting manager
You will have a single point of contact, who will be your focal point of information concerning all support inquires to Amasty.
Support in Slack
If you have an urgent question, you can use Amasty's Slack workspace to get answers faster.
Free installation for extensions
We will install all products purchased at Amasty and make sure that everything works smoothly.
Free configuration for extensions Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export
Just provide us with the details on how you want an extension to work, and our support specialists will configure it for your Magento website.
Free installation of extensions updates
Per your request, our specialists will install all product updates you need upgrading them to the latest version available.
Multi-instance support coverage
Amasty extensions on all your instances will be covered with the enterprise technical support from our Magento specialists.
Service level agreement
- Time to response - 24 calendar hours
- Time to technical review - 24 calendar hours
What do clients say about our support service?
Frequently asked questions about our support service
Magento support end of life is extended indefinitely - subscribe and cancel any time
You don’t have to, it’s auto-renewable. Our Magento support is ongoing until you cancel your subscription.
One subscription covers all the extensions in your customer account
The price depends on your plan, package, and billing schedule.
Still have questions?
Fill out this form below writing your question in the space provided and our manager will answer you within 24 working hours.
FAQ
Standard Magento customer support comes by default with any product subscription you get and includes help from our support team and access to Knowledge Base and Community at Amasty Resolution Center. Extended support can include installation and configuration services, assisting manager, support in Slack, and other benefits depending on the plan you choose.
