Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you.
If you face any technical issues, please create a ticket...
Will I get free support and updates?
Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...
Do you have the installation service?
Yes, you can use installation and configuration services that are available as the part of Pro and Premium add-ons for your product subscriptions.Please note that this installation service doesn’t include uninstallation. So, if you need to completely...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions.
There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty extensions for testing purposes with Composer...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
How can I receive a discount?
We are now working at a loyalty program for our customers that is supposed to bring even greater benefits in the long term. While it’s not out yet, you can look through these Special Offers. New discounts and specials are added every month. To stay ...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form:
As soon as you send your request, it is considered by our ...
Magento 2 Amasty extensions installation
Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension?
What is the plugin...
How can I prolong support?
If you have an active support service subscription, it grants you access to support services for all products purchased before Feb,1 as long as your subscription is active. Alternatively, support services are only available as the part of a product ...
Can I change the EE extension to CE for free?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually.
→ Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually.
→ Learn more about our special offers
What is the license policy? On how many websites can I use Amasty extensions?
Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...
How can I pay for Amasty extensions?
You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.
If you need to pay for the order with a non...
Does your extension take into account simple product attributes if this product is assigned to a bundle or group product?
With the default Magento functionality as well as our extension the attributes of simple products associated with grouped or bundled will be displayed as options in layered navigation. Read the full answer to get more details.
How can I make a custom attribute into a slider filter in Improved Layered Navigation?
This instruction is applicable to both Magento 1 and 2 extensions.
How to configure Magento / Magento 2 Filters with Layered Navigation?
If you want to better your shopping process, apply the filterable attributes for your store navigation. For this, you’ll need to set up the basic layered navigation in your Magento 1/Magento 2 store.
Is Improved Layered Navigation compatible with Wyomind Elasticsearch?
Unfortunately, Wyomind Elasticsearch is incompatible with our Improved Layered Navigation extension. However, there are a few solutions we can suggest in order for you to fully enjoy the functionality of our plugin.
My category title and description is not updated with the data of an applied filter. Am I missing something?
Please, check below in order to get detailed answer to your question.
What types of attributes in Magento can we use in layered navigation?
If you want the attribute to be filterable in layered navigation it must be created with dropdown, multiselect, price or visual swatch input types.
Where can I find the extension's package with Hyva-compatibility to install it?
You can find the module compatibility package with Hyva theme in the "suggest" section of composer.json and install it. (Note: the compatibility is available as part of an active product subscription or Support Subscription)
Why are my out-of-stock simple products treated as in stock in Improved Layered Navigation?
This behavior is a peculiarity of Magento default indexing. It summarizes information on all the simple products and assigns it to the configurable products.
However, we added the setting to Improved Layered Navigation v 2.17.0 to allow you to change it. To exclude out-of-stock configurable options from navigation, update the extension to the latest version and go to Stores > Configuration > Improved Layered Navigation > General. Then set the Exclude 'Out of Stock' Configurable Options from Navigation field to Yes and Save.
Will the URL setting 'Long with URL key' for Magento 1 work when I migrate to Magento 2?
While switching your website to a new version of the platform you need to take into account the Improved Layered Navigation for Magento 2 has the different logic of the URL building. See all the details in a complete answer.