RMA

Build customers loyalty

This Magento 2 product return extension becomes a magic wand if you want to keep customers satisfied and positive about a webstore even if there were some issues with an initial purchase.

Intuitive interface

Magento 2 returns extension gives a clear way to turn on a RMA request. A customer only needs to fill in a form and indicate item name & conditions of an item, describe what's wrong with it and what should be done about it.

Comfortable communication

Now it’s not necessary for a customer to log in to the store account each time there is a need to comment or check on the RMA status; the client can reply to RMA messages via email.

Anonymous RMA

Show that you value visitors’ time by enabling guest RMA option. Thus a buyer won’t need to register a customer account to create a ticket.

Flexible return policy

Make return policy beneficial for customers; allow them to return only the items they are unhappy with. The feature is handy when a customer has many products in one order or wants to replace only a certain component of a bundle product.

Multistore support

With Magento 2 returns module you can create custom email templates and status labels for each store view. Use native language of your customers to avoid misunderstanding and show an individual approach.

Unlimited request types, statuses, and reasons

Magento 2 provides only replacement and refund request types; often you need more options to satisfy customers’ needs. With the help of refund extension you can easily create any number of new statuses reasons and possible resolutions.

Create custom fields

Include any number of fields into a RMA-request form. Thus you can provide store admins with more detailed descriptions of the problem; it can significantly reduce the time of processing the request.

Track request history

All RMA requests are logged both on the Magento 2 backend and in the returns tab of a customer account.

Avoid duplicating RMA requests

Now you can see if a RMA request is already assigned to particular product from the order. For example, a client bought a table and a chair; assume that the table was returned with a RMA already. So the next RMA with the same order number can only return the chair.

Configure validation process

When guest visitors need to create a RMA request, they fill in a quick webform.There are 4 fields in the form and you can configure each one according to your needs.

Take control over all aspects of RMA

Magento 2 refunds extension enables you to adjust return and replace process to the needs of each particular store.