display all customers' return requests in their accounts

instruct customers on each request state

process return request with advanced admin workspace

provide complex resolutions by splitting requests

manage all the requests on a single grid

track customers' pending requests separately

assign different rules for particular products

display a return policy page and adjust shipping carriers

RMA for Magento 2

Name: RMA for Magento 2
Brand: Amasty
SKU: rma-for-magento-2
Rating: 95 (13 reviews)

4.8 Reviews

Automate product returns management and bring your customer service to a new level with extremely flexible Magento 2 RMA extension.

Process all requests automatically using an add-on
Analyze RMA efficiency with detailed reports
Set a specific resolution period for any product
Disable returns for particular items
Provide detailed each-step instructions
Communicate with customers in a live chat
Automatically collect users’ feedback
Benefit from advanced UX and UI

Explore Demo

User Guide

Magento 2

Magento 1

Edition:

Community Enterprise +$300

Support:

Priority Support Service +$99 Personal Support Manager

Get more functionality

Automation Rules +$99 Reports +$99

Installation Service +$59

$249

Product Description FAQ Reviews Demo Change Log v 2.2.3

Challenge

Merchants do their utmost to provide decent customer service, but it doesn’t end when an item is purchased and delivered to a consumer. For users, the quality of customer service is truly tested when it comes to returns management. Poor RMA affects even long-time customer loyalty. At the same time, returns are the most painful part for store owners due to hard and time-consuming management.

Solution

Apply powerful Magento 2 RMA to deal with all stages of RMA process in the most efficient way. Flexible module settings for customization allow you to build a return policy that perfectly suits your business model as well as your customers’ needs. Automated system makes request processing easy for admins while advanced UX/UI significantly improves customer retention rate.

What benefits do you get for your store

Stand out of competitors with unique after-sale support

Reduce the load on your admins due to automated requests processing

Increase customer loyalty with quick and easy RMA tool

Retain Customers with a Powerful RMA System

When buying online, site visitors rely on product description only, as they have no chance to inspect and try the item. Even the most loyal customers may have some reasons for returns. Build strong relationships with customers and minimize your site abandonment rate with Magento 2 Returns.

Let users control their requests

Simplify RMA process

Show up-to-date request statuses

Add step-by-step instructions

Benefit from quick messaging

Analyze RMA efficiency

Let users control their requests

Let customers view and manage all their requests right in the accounts to improve their return experience. User-friendly UX and UI components allow creating and managing several requests at once, saving for customers a lot of time and effort.

Simplify RMA process

Magento 2 RMA extension is designed to minimize the steps for creating a request. All that a customer (even a guest one) needs to do is to select the necessary values in the dropdowns, submit a request and accept the ‘Return Policy’ checkbox if you want him to. He may also check who is supposed to pay for the shipping in a particular case.

Show up-to-date request statuses

With the extension, a customer can track the progress of all his requests on the grid or view a detailed info for each request separately. Dynamic states and statuses are changed automatically to keep information strictly up-to-date.

Add step-by-step instructions

As return management may seem complicated to a consumer, you can provide detailed instructions to each RMA step. Display clear explanations and attach the necessary documents in a few clicks to speed up request processing in a whole.

Benefit from quick messaging

Give customers and store managers the opportunity to set up two-way communication. Apply user-friendly live chat and make the discussion extremely easy. Apart from the usual messages, it is possible to attach pictures, documents and other files needed for a successful resolution.

Analyze RMA efficiency

When customers see the resolved request, they are asked to rate the process and leave some comments. Such feedback can be useful for further improvements and management analysis. Monitor the work of your managers and enhance customer service without any additional tools.

Build Trust with Detailed Return Info

When it comes to returns management, controversial cases are unavoidable. But with the extension, you can keep your customers informed even before they get to a request creation. Just let them be aware of the return terms and prevent unwanted conflicts.

Show RMA period for every product

Add RMA details to shopping cart

Display contact data via pop-up

Show RMA period for every product

Add resolution periods to each product in ‘More Information’ tab to build trust to your webstore and make customers more confident in products they buy. It also reduces their decision-making time due to the accurate information on return possibility.

Add RMA details to shopping cart

Improve the usability of your store by letting customers view all available resolutions and their periods for products they are going to buy in one place. Thus, there will be no need to search for this information separately.

Display contact data via pop-up

Even though customers have seen the resolution periods while purchasing, they are not keeping them in mind all the time and can try to return the product after the period is over. In such cases, a pop-up is displayed and request creation becomes unavailable, which can irritate a customer. Add your contacts to the message and let them easily contact you.

Automate Your RMA Workflow

Non-optimized RMA management may cause great losses to your store. Mistakes made during manual operating affect relationships with customers and make the whole process even more time-consuming. An advanced Magento 2 Returns Management tool is designed to automate RMA system and reduce the load on your admins to the minimum.

Rapidly operate each request

Resolve complex requests

Easily manage all requests

Move all processed requests

Archive all completed requests

Be aware of every request

Rapidly operate each request

The efficient admin workspace allows managers to operate requests extremely fast. All needed tools are placed in one space: managers can change statuses, send chat replies, share direct links and add shipping info just in a few clicks.

Resolve complex requests

In some cases, admin cannot resolve the request as the customers wants to. With the extension, it is possible to edit each RMA detail and split the request to operate products in it separately and provide better resolution to each particular case within the same order.

Easily manage all requests

All requests that customers create or update are automatically added to the ‘Manage Requests’ grid with the appropriate status. Admins can easily view each request, change its status, attach files or add comments in a second. Moreover, requests can be split right in the request without the need to create separate ones.

Move all processed requests

The requests that require some actions from a customer are moved to a separate grid. The grid will be switched to the ‘Manage Requests’ only if a customer performs some of these actions.This way you create a comfortable workspace to operate RMA faster.

Archive all completed requests

When a request is resolved, it is placed to the ‘Archived Requests’ grid with the status based on the chosen solution. This feature allows to create a separate space for requests that no longer need processing. Moreover, you can easily track the most frequent solution and adapt your system according to this info.

Be aware of every request

For stores with numerous stock products, RMA availability can turn into a stream of requests. In such circumstances, you may easily miss some of them. Notify your admins about new requests and any changes made in the pending ones to apply the highest quality management.

Cover Each Need with Magento 2 Returns

The extension is designed to make your return policy not only efficient, but profitable as well. A set of flexible settings allows you to create as many rules, conditions and resolutions as your business needs.

Create flexible return reasons

Add available item conditions

Adjust various resolutions

Manage request statuses

Create profitable rules

Create flexible return reasons

The first step for a customer during request creation is choosing a reason to return. Adapt possible reasons in your backend settings to add extra flexibility to your return policy. Create an unlimited number of reasons and disable any of them if it becomes unprofitable.

Add available item conditions

A customer needs to choose the condition of the product before submitting a request. Customize conditions according to the specific product characteristics and the needs of your return strategy in one click.

Adjust various resolutions

A return does not always mean a return of money. Customers may want to exchange the product or repair it under warranty. Create as many resolutions as you want to and make RMA suitable both for you and your customers. Furthermore, apply a store credit system to turn refunds into revenue.

Manage request statuses

Each request passes through several statuses before it reaches a ‘Resolved’ state. Statuses noticeably simplify RMA processing for both a customer and a manager. Create additional statuses, assign them to particular states and grids, customize the titles and configure layouts to avoid possible errors.

Create profitable rules

Magento 2 Returns Rules is the key feature of the whole strategy: using the rules, you can customize resolution periods for each product or even make some of them unavailable for return, e.g. ‘On Sale’. It helps to streamline the process and make it particularly controllable.

More Options for Magento 2 RMA

Collect more customer information with extra Custom fields
Speed up communication with custom ‘Quick reply’ templates

Create returns from the backend and use a Direct Link
Display Privacy Policy checkbox and redirect to RMA Policy page

Product questions

Does the RMA for Magento 2 extension have the capability to create FEDEX/UPS shipping labels?

You can find the link to the Shipping Label in any RMA Request. The module generates internal shipping labels regardless the shipping method chosen by a customer.

Other Features

100% Open Source — Easy To Customize
Follows Magento Code Architecture
Separated HTML/CSS/JS
Simple installation via Composer

Got Questions? Contact Us!

* The name "Magento" and the logo are the trademarks of Magento, Inc.

4.8

13 Reviews

9.5

See 400+ verified reviews

Oct 18, 2019

Great update!

Alan

I have reinstalled RMA this Monday and o my goodness it works so well now! In the last two years, this is the best update that has been made for this module. And I'm glad that updates are still free.

Sep 26, 2019

Waiting for updates

Luisa

It’s cool, but I'm waiting for an update with more capabilities for automation and analytics. I want to understand why customers ask for a refund without polls and ga.

Sep 13, 2019

Recommend it

BFF

I appreciated the ability to sort requests automatically. Now my admin is not stank with requests I see only those I need to complete. Different terms of refund are also valued.

Aug 30, 2018

Cool job

Chloe

I'm fully satisfied with the extension. It works nice and correctly. The ability to attach multiple files to the request was added lately. It's super convenient! Many thanks to Amasty.

Jul 23, 2018

Working

Ruby

The module worked well on the Magento v 2.1. When I upgraded it to the v 2.2, smth went wrong. I was nervous an' shocked an' unsuccessfully tried to recover it. Then I turned to support. They promised me ttey'd fix the problem in a short time. I felt I was waiting too long - this extension is very important for my store. Now it works as it shoud do.

May 31, 2018

Worth it!

The_Hoods

It's 100% worth it. The mod surpassed all my expectations. It saves my time and money. I believe it's an essential solution if you have more than one return per month. Btw, the support is good too. I faced some minor issues while installing, and support managers operatively helped me to deal with them.

Apr 04, 2018

My best experience

musicFan_3

Came across this mod and decided to try it. For now, I see that it was a good idea. It literally manages the rma process in my store.

P.S. Thnks for a detailed user guide. I even didn't have to turn to support to configure the ext.

Jan 21, 2018

Recommend

happy guy

I like the extension. Bought several Amasty modules at a time and they're all working. No conflicts or something of the kind. Nice job, guys!

Nov 10, 2017

Helpful module and support too

Shaan01

Very well module. It have many helpful functions. I use it every day and all is ok. When I have questions, i ask them in support and they always help to me.

Jul 01, 2017

Allmost great

hunter

The module is good and works as described. I'd give it 5 stars if not the drawback I'm very unhappy wth. My clients oftn complain they do not see new comments in their requests timely as they don't stand out. Now I'm waiting for the support's reply. Hope, they will do smth wth that.

Feb 17, 2017

Exellent module

Blake Tate

This extension is great. I recommend it to everyone running RMA.

Dec 29, 2016

Just a happy customer

Richard M.

Actually, it's not our first RMA extension that we tried, but we stopped on this one because of flexible settings and a high-quality code (well done, guys). We use the extension for 2 months and all features work well. I like that Amasty always keeps their extensions updated and provide a good support if you need it.

Oct 21, 2016

Useful extension and support

Simon

Our company was faced with the problem of returning goods and we couldn’t deal with it by ourselves, so that’s why we decided to acquire RMA extension for our site.
What is especially important to us:
- Saves time
- Improves customer loyalty
- Organizes return process
- Helps to track returns
During three months of use so far there are no complaints in returning/replacing products for our customers. What is important, we started to receive a positive feedback, that’s why I acn say with confidence that it wasn’t a useless purchase, thanks to Amasty team
Also, Support team is very professional and patient, these guys kindly answered on all our questions, even on the silliest

Help us to serve you better!

Write Your Own Review

Ask a question

RMA Management

Manage requests on handy grids

Return Policy

Adjust your return reasons, resolutions and rules

RMA in a Customer's Account

Visit 'My Returns' tab to see the customer's active RMA requests

Request Instructions

Check request management as a customer

You can always download the recent version free of charge from your account

Installing an upgrade is easy — check now

My Downloads

Version 2.2.3

Last Update: Oct 29, 2019

2.2.3 - Oct 29, 2019:

Improvement we implemented UX enhancement for Product Reviews Tab in RMA request on admin panel
Fix we solved the problem with displaying return options on cart page
Fix we resolved the problem with extension upgrade
Fix we solved the problem with displaying shipping cost information in RMA requests

2.2.2 - Oct 25, 2019:

Fix we resolved the problem with default Magento JS bundling

2.2.1 - Oct 18, 2019:

Fix we solved the problem with displaying empty resolution period for RMA requests
Fix we solved the problem with translation Resolution period for different Store Views on RMA requests

2.2.0 - Oct 02, 2019:

New we introduced a new dashboard report with a lifetime statistic on all the opened RMA requests in your store.
New now you can see a history log of all RMA requests.
Improvement we added templates of quick replies for communication with clients.
Improvement we added a button that lets you open a Credit Memo immediately from the RMA request and make a new Order.

See previous updates

Version 2.1.1

Last Update: Sep 18, 2019

2.1.1 - Sep 18, 2019:

Fix we resolved the problem with upgrade script

2.1.0 - Aug 19, 2019:

New we added the ability to restrict RMA for products which were sold through promo actions
New we resolved issue with default RMA rule

Version 2.0.0

Last Update: Aug 19, 2019

2.0.0 - Aug 19, 2019:

New we are very proud to introduce a completely new RMA extension. Important! Though we did our best to transfer all the data from the old version to the new one while updating. Don't forget to make a full backup and test it on a staging site first.
New RMA Rules allow setting different resolution periods for any product
New advanced UX and Design make customers' experience more pleasant and increase their loyalty
New attaching shipping labels allows customers to promptly ship items back to the store
New instructions for a customer make the return process extremely clear
New integrated live chat allows customers to have a real-time conversation with an admin and discuss the return details in minutes
New efficient workflow in the admin panel saves time and effort for administrators
New chat quick responses allow to process more requests with less effort
New RMA Policy keeps customers informed and saves the administrator's time
New RMA Customers Reviews help the store owner to improve the return process and increase customers' loyalty

Version 1.3.7

Last Update: Aug 14, 2019

1.3.7 - Aug 14, 2019:

Improvement notifications for RMA requests in Customer Account was enhanced

1.3.5 - May 24, 2019:

Fix the issue with HTML tags in emails for 'Comments History' text was resolved

1.3.4 - Jan 31, 2019:

Fix the issue with RMA templates while creating/amending RMA statuses was resolved

1.3.3 - Dec 06, 2018:

Fix the issue with the error while previewing RMA email templates was resolved

1.3.2 - Dec 04, 2018:

Improvement now it is possible to set the order statuses to allow RMA on the frontend

1.3.1 - Oct 24, 2018:

Fix the issue with the code area after the "upgrade execution" setup was resolved
Fix the issue with email templates after the "upgrade execution" setup was resolved

1.3.0 - Sep 07, 2018:

New the ability to disallow the RMA creation for certain order statuses was added

Version 1.2.7

Last Update: Jul 11, 2018

1.2.7 - Jul 11, 2018:

Fix the issue when updating Magento from v.2.1.x to v.2.2.x was resolved

1.2.6 - Jul 09, 2018:

New the ability to attach multiple files to an RMA request was added

1.2.5 - Apr 27, 2018:

Fix the problem with the quantity of deleted products in an RMA request was resolved

1.2.4 - Apr 12, 2018:

FIxed an issue with sorting RMA requests on the grid

1.2.3 - Apr 11, 2018:

Fixed an issue with the RMA requests that include products deleted from Magento

1.2.2 - Apr 02, 2018:

Fixed the issue with the admin email notifications

1.2.1 - Feb 22, 2018:

Fixed issues on the RMA status grid
Fixed an issue with the default 'RMA' route after updating

1.2.0 - Dec 20, 2017:

New 'URL address for RMA' is added into the General Settings. Now, you can specify the custom URL address for RMA requests.
Compatibility with PHP 7.1 was improved
Fixed an issue with bundle products

Version 1.1.2

Last Update: Nov 14, 2017

1.1.2 - Nov 14, 2017:

Improvement automatic changed URL Create RMA for orders from different stores
Fixed issue with checking order status and shipments when creating RMA
Fixed issue with incorrect order status label
Magento 2.2 compatibility is tested and confirmed

1.1.1 - Sep 25, 2017:

Fixed email preview issue on Magento Enterprise

1.1.0 - Aug 07, 2017:

New comments in RMA request will be highlighted for customer
It is now possible to block RMA creation for certain products