RMA for Magento 2 | v1.0.0
Merchants do their utmost to provide decent customer service; though a great service doesn’t end when an item is purchased and delivered to a consumer. The quality of customer service is truly tested when it comes to returns management. Magento 2 RMA extension is aimed to help you effectively deal with all stages of RMA process. Configure Magento 2 RMA module settings to perfectly suit your business model as well as your customers’ needs.
Provide a better shopping experience
Build customers loyalty
This Magento 2 product return extension becomes a magic wand if you want to keep customers satisfied and positive about a webstore even if there were some issues with an initial purchase.
Magento 2 returns extension gives a clear way to turn on a RMA request. A customer only needs to fill in a form and indicate item name & conditions of an item, describe what's wrong with it and what should be done about it.
Now it’s not necessary for a customer to log in to the store account each time there is a need to comment or check on the RMA status; the client can reply to RMA messages via email.
Show that you value visitors’ time by enabling guest RMA option. Thus a buyer won’t need to register a customer account to create a ticket.
Flexible return policy
Make return policy beneficial for customers; allow them to return only the items they are unhappy with. The feature is handy when a customer has many products in one order or wants to replace only a certain component of a bundle product.
With Magento 2 returns module you can create custom email templates and status labels for each store view. Use native language of your customers to avoid misunderstanding and show an individual approach.
Advanced admin options
Unlimited request types, statuses, and reasons
Magento 2 provides only replacement and refund request types; often you need more options to satisfy customers’ needs. With the help of refund extension you can easily create any number of new statuses reasons and possible resolutions.
Create custom fields
Include any number of fields into a RMA-request form. Thus you can provide store admins with more detailed descriptions of the problem; it can significantly reduce the time of processing the request.
Track request history
All RMA requests are logged both on the Magento 2 backend and in the returns tab of a customer account.
Avoid duplicating RMA requests
Now you can see if a RMA request is already assigned to particular product from the order. For example, a client bought a table and a chair; assume that the table was returned with a RMA already. So the next RMA with the same order number can only return the chair.
Configure validation process
When guest visitors need to create a RMA request, they fill in a quick webform.There are 4 fields in the form and you can configure each one according to your needs.
Take control over all aspects of RMA
Magento 2 refunds extension enables you to adjust return and replace process to the needs of each particular store.
30-day moneyback guarantee for all extensions. No questions asked.
There is a detailed user guide with examples even for tiny addons. FAQ section and videos also available.
Careful in-house testing ensures you get robust applications. Multiple stores support. Custom themes compatibility. All included.
Our support service is friendly and of high quality. And it is free. Unbelievably. Just check independent reviews at Magento Connect.
Nice and easy to use interfaces. Fast algorithms. Save your time and get things done.
No product or store view or domain limits. No monthly fees. No hidden charges. One extension license for one Magento installation.
We've been in the market for 5+ years. We're proud to be a Bronze partner and are planning to stick to Magento platform for years ahead. We're doing our best to build extensions which maximize effectiveness of your business. We're open to customers' suggestions and constantly update our products to match your needs.
- 100% Open Source — Easy To Customize
- Follows Magento Code Architecture
- Separated HTML/CSS/JS
- W3C Validated Code
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- Will I get any other benefits?
What is especially important to us:
- Saves time
- Improves customer loyalty
- Organizes return process
- Helps to track returns
During three months of use so far there are no complaints in returning/replacing products for our customers. What is important, we started to receive a positive feedback, that’s why I acn say with confidence that it wasn’t a useless purchase, thanks to Amasty team
Also, Support team is very professional and patient, these guys kindly answered on all our questions, even on the silliest