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RMA for Magento 2

Automate product returns management and bring your customer service to a new level with extremely flexible Magento 2 RMA extension.
  1. Process all requests automatically using an add-on
  2. Analyze RMA efficiency with detailed reports
  3. Set a specific resolution period for any product
  4. Disable returns for particular items
  5. Provide detailed each-step instructions
  6. Communicate with customers in a live chat
  7. Automatically collect users’ feedback
  8. Benefit from advanced UX and UI
Explore Demo
User Guide
60 Days Money Back
Free Lifetime Updates
90 Days Free Support

Challenge

Merchants do their utmost to provide decent customer service, but it doesn’t end when an item is purchased and delivered to a consumer. For users, the quality of customer service is truly tested when it comes to returns management. Poor RMA affects even long-time customer loyalty. At the same time, returns are the most painful part for store owners due to hard and time-consuming management.

Solution

Apply powerful Magento 2 RMA to deal with all stages of RMA process in the most efficient way. Flexible module settings for customization allow you to build a return policy that perfectly suits your business model as well as your customers’ needs. Automated system makes request processing easy for admins while advanced UX/UI significantly improves customer retention rate.

What benefits do you get for your store

Stand out of competitors with unique after-sale support

Reduce the load on your admins due to automated requests processing

Increase customer loyalty with quick and easy RMA tool

Retain Customers with a Powerful RMA System

When buying online, site visitors rely on product description only, as they have no chance to inspect and try the item. Even the most loyal customers may have some reasons for returns. Build strong relationships with customers and minimize your site abandonment rate with Magento 2 Returns.

Build Trust with Detailed Return Info

When it comes to returns management, controversial cases are unavoidable. But with the extension, you can keep your customers informed even before they get to a request creation. Just let them be aware of the return terms and prevent unwanted conflicts.

Automate Your RMA Workflow

Non-optimized RMA management may cause great losses to your store. Mistakes made during manual operating affect relationships with customers and make the whole process even more time-consuming. An advanced Magento 2 Returns Management tool is designed to automate RMA system and reduce the load on your admins to the minimum.

Cover Each Need with Magento 2 Returns

The extension is designed to make your return policy not only efficient, but profitable as well. A set of flexible settings allows you to create as many rules, conditions and resolutions as your business needs.


More Options for Magento 2 RMA

  • Collect more customer information with extra Custom fields
  • Speed up communication with custom ‘Quick reply’ templates
  • Create returns from the backend and use a Direct Link
  • Display Privacy Policy checkbox and redirect to RMA Policy page

Product questions

Does the RMA for Magento 2 extension have the capability to create FEDEX/UPS shipping labels?

You can find the link to the Shipping Label in any RMA Request. The module generates internal shipping labels regardless the shipping method chosen by a customer.

Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • Simple installation via Composer
* The name "Magento" and the logo are the trademarks of Magento, Inc.
4.8
13 Reviews
Oct 18, 2019
Great update!
Alan
I have reinstalled RMA this Monday and o my goodness it works so well now! In the last two years, this is the best update that has been made for this module. And I'm glad that updates are still free.
Sep 26, 2019
Waiting for updates
Luisa
It’s cool, but I'm waiting for an update with more capabilities for automation and analytics. I want to understand why customers ask for a refund without polls and ga.
Sep 13, 2019
Recommend it
BFF
I appreciated the ability to sort requests automatically. Now my admin is not stank with requests I see only those I need to complete. Different terms of refund are also valued.
Aug 30, 2018
Cool job
Chloe
I'm fully satisfied with the extension. It works nice and correctly. The ability to attach multiple files to the request was added lately. It's super convenient! Many thanks to Amasty.
Jul 23, 2018
Working
Ruby
The module worked well on the Magento v 2.1. When I upgraded it to the v 2.2, smth went wrong. I was nervous an' shocked an' unsuccessfully tried to recover it. Then I turned to support. They promised me ttey'd fix the problem in a short time. I felt I was waiting too long - this extension is very important for my store. Now it works as it shoud do.
May 31, 2018
Worth it!
The_Hoods
It's 100% worth it. The mod surpassed all my expectations. It saves my time and money. I believe it's an essential solution if you have more than one return per month. Btw, the support is good too. I faced some minor issues while installing, and support managers operatively helped me to deal with them.
Apr 04, 2018
My best experience
musicFan_3
Came across this mod and decided to try it. For now, I see that it was a good idea. It literally manages the rma process in my store.

P.S. Thnks for a detailed user guide. I even didn't have to turn to support to configure the ext.
Jan 21, 2018
Recommend
happy guy
I like the extension. Bought several Amasty modules at a time and they're all working. No conflicts or something of the kind. Nice job, guys!
Nov 10, 2017
Helpful module and support too
Shaan01
Very well module. It have many helpful functions. I use it every day and all is ok. When I have questions, i ask them in support and they always help to me.
Jul 01, 2017
Allmost great
hunter
The module is good and works as described. I'd give it 5 stars if not the drawback I'm very unhappy wth. My clients oftn complain they do not see new comments in their requests timely as they don't stand out. Now I'm waiting for the support's reply. Hope, they will do smth wth that.
Feb 17, 2017
Exellent module
Blake Tate
This extension is great. I recommend it to everyone running RMA.
Dec 29, 2016
Just a happy customer
Richard M.
Actually, it's not our first RMA extension that we tried, but we stopped on this one because of flexible settings and a high-quality code (well done, guys). We use the extension for 2 months and all features work well. I like that Amasty always keeps their extensions updated and provide a good support if you need it.
Oct 21, 2016
Useful extension and support
Simon
Our company was faced with the problem of returning goods and we couldn’t deal with it by ourselves, so that’s why we decided to acquire RMA extension for our site.
What is especially important to us:
- Saves time
- Improves customer loyalty
- Organizes return process
- Helps to track returns
During three months of use so far there are no complaints in returning/replacing products for our customers. What is important, we started to receive a positive feedback, that’s why I acn say with confidence that it wasn’t a useless purchase, thanks to Amasty team
Also, Support team is very professional and patient, these guys kindly answered on all our questions, even on the silliest

Help us to serve you better!

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My Downloads
Version 2.2.3
Last Update: Oct 29, 2019
2.2.3 - Oct 29, 2019:
  • Improvement we implemented UX enhancement for Product Reviews Tab in RMA request on admin panel
  • Fix we solved the problem with displaying return options on cart page
  • Fix we resolved the problem with extension upgrade
  • Fix we solved the problem with displaying shipping cost information in RMA requests
2.2.2 - Oct 25, 2019:
  • Fix we resolved the problem with default Magento JS bundling
2.2.1 - Oct 18, 2019:
  • Fix we solved the problem with displaying empty resolution period for RMA requests
  • Fix we solved the problem with translation Resolution period for different Store Views on RMA requests
2.2.0 - Oct 02, 2019:
  • New we introduced a new dashboard report with a lifetime statistic on all the opened RMA requests in your store.
  • New now you can see a history log of all RMA requests.
  • Improvement we added templates of quick replies for communication with clients.
  • Improvement we added a button that lets you open a Credit Memo immediately from the RMA request and make a new Order.
See previous updates
Version 2.1.1
Last Update: Sep 18, 2019
2.1.1 - Sep 18, 2019:
  • Fix we resolved the problem with upgrade script
2.1.0 - Aug 19, 2019:
  • New we added the ability to restrict RMA for products which were sold through promo actions
  • New we resolved issue with default RMA rule
Version 2.0.0
Last Update: Aug 19, 2019
2.0.0 - Aug 19, 2019:
  • New we are very proud to introduce a completely new RMA extension. Important! Though we did our best to transfer all the data from the old version to the new one while updating. Don't forget to make a full backup and test it on a staging site first.
  • New RMA Rules allow setting different resolution periods for any product
  • New advanced UX and Design make customers' experience more pleasant and increase their loyalty
  • New attaching shipping labels allows customers to promptly ship items back to the store
  • New instructions for a customer make the return process extremely clear
  • New integrated live chat allows customers to have a real-time conversation with an admin and discuss the return details in minutes
  • New efficient workflow in the admin panel saves time and effort for administrators
  • New chat quick responses allow to process more requests with less effort
  • New RMA Policy keeps customers informed and saves the administrator's time
  • New RMA Customers Reviews help the store owner to improve the return process and increase customers' loyalty
Version 1.3.7
Last Update: Aug 14, 2019
1.3.7 - Aug 14, 2019:
  • Improvement notifications for RMA requests in Customer Account was enhanced
1.3.5 - May 24, 2019:
  • Fix the issue with HTML tags in emails for 'Comments History' text was resolved
1.3.4 - Jan 31, 2019:
  • Fix the issue with RMA templates while creating/amending RMA statuses was resolved
1.3.3 - Dec 06, 2018:
  • Fix the issue with the error while previewing RMA email templates was resolved
1.3.2 - Dec 04, 2018:
  • Improvement now it is possible to set the order statuses to allow RMA on the frontend
1.3.1 - Oct 24, 2018:
  • Fix the issue with the code area after the "upgrade execution" setup was resolved
  • Fix the issue with email templates after the "upgrade execution" setup was resolved
1.3.0 - Sep 07, 2018:
  • New the ability to disallow the RMA creation for certain order statuses was added
Version 1.2.7
Last Update: Jul 11, 2018
1.2.7 - Jul 11, 2018:
  • Fix the issue when updating Magento from v.2.1.x to v.2.2.x was resolved
1.2.6 - Jul 09, 2018:
  • New the ability to attach multiple files to an RMA request was added
1.2.5 - Apr 27, 2018:
  • Fix the problem with the quantity of deleted products in an RMA request was resolved
1.2.4 - Apr 12, 2018:
  • FIxed an issue with sorting RMA requests on the grid
1.2.3 - Apr 11, 2018:
  • Fixed an issue with the RMA requests that include products deleted from Magento
1.2.2 - Apr 02, 2018:
  • Fixed the issue with the admin email notifications
1.2.1 - Feb 22, 2018:
  • Fixed issues on the RMA status grid
  • Fixed an issue with the default 'RMA' route after updating
1.2.0 - Dec 20, 2017:
  • New 'URL address for RMA' is added into the General Settings. Now, you can specify the custom URL address for RMA requests.
  • Compatibility with PHP 7.1 was improved
  • Fixed an issue with bundle products
Version 1.1.2
Last Update: Nov 14, 2017
1.1.2 - Nov 14, 2017:
  • Improvement automatic changed URL Create RMA for orders from different stores
  • Fixed issue with checking order status and shipments when creating RMA
  • Fixed issue with incorrect order status label
  • Magento 2.2 compatibility is tested and confirmed
1.1.1 - Sep 25, 2017:
  • Fixed email preview issue on Magento Enterprise
1.1.0 - Aug 07, 2017:
  • New comments in RMA request will be highlighted for customer
  • It is now possible to block RMA creation for certain products
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