RMA for Magento 2

Retain Customers with a Powerful RMA System

When buying online, site visitors rely on product description only, as they have no chance to inspect and try the item. Even the most loyal customers may have some reasons for returns or exchanges. Build strong relationships with customers and minimize your site abandonment rate with Magento 2 Order Returns.

Let users control their requests

Simplify RMA process

Show up-to-date request statuses

Add step-by-step instructions

Benefit from quick messaging

Analyze RMA efficiency

Let users control their requests

Let customers view and manage all their requests right in the accounts. It is possible to create returns in 2 ways: in the 'My Orders' tab or a specifically designed 'Me Returns Requests' space. User-friendly UX and UI components allow creating and managing several requests at once, saving customers' time and effort.

Simplify RMA process

Magento 2 RMA extension is designed to minimize the steps for creating a request. All that a customer (even a guest one) needs to do is to select the necessary values in the dropdowns, submit a request and accept the ‘Return Policy’ checkbox if you want him to. He may also check who is supposed to pay for the shipping in a particular case.

Show up-to-date request statuses

With the Magento 2 Return Order extension, a customer can track the progress of all his requests on the grid or view a detailed info for each request separately. Dynamic states and statuses are changed automatically to keep information strictly up-to-date.

Add step-by-step instructions

As returns management in Magento may seem complicated to a consumer, you can provide detailed instructions to each RMA step. Display clear explanations and attach the necessary documents in a few clicks to speed up request processing in a whole.

Benefit from quick messaging

Give customers and store managers the opportunity to set up two-way communication. Apply user-friendly live chat and make the discussion easier. Disable chat on the frontend anytime. Besides, apart from the usual messages, with the Magento extension you can attach warranty, pictures, docs and other files needed for a successful resolution.

Analyze RMA efficiency

When customers see the resolved request, they are asked to rate the process and leave some comments. Such feedback can be useful for further improvements and management analysis. Monitor the work of your managers and enhance customer service using rates without any additional tools. You can disable the feedback pop-up anytime.

Build Trust with Detailed Return Info

When it comes to returns management, complaints and controversial cases are unavoidable. But with the Magento Returns module, you can keep your customers informed even before they get to a request creation. Just let them be aware of the return terms and prevent unwanted conflicts.

Show RMA period for every product

Add RMA details to shopping cart

Display contact data via pop-up

Show RMA period for every product

Add resolution periods to each product in ‘More Information’ tab to build trust to your webstore and make customers more confident in products they buy. It also reduces their decision-making time due to the accurate information on Magento 2 refund possibility.

Add RMA details to shopping cart

Improve the usability of your store by letting customers view all available resolutions and their periods for products they are going to buy in one place. By showing refund info about orders in Magento 2 shopping cart, there will be no need to search for this information separately.

Display contact data via pop-up

Even though customers have seen the resolution periods while purchasing, they are not keeping them in mind all the time and can try to return the product after the period is over. In such cases, a pop-up is displayed and request creation becomes unavailable, which can irritate a customer. Add your contacts to the message and let them easily contact you.

Automate Your RMA Workflow

Non-optimized RMA management may cause great losses to your store. Mistakes made during manual operating affect relationships with customers and make the whole process even more time-consuming. An advanced Magento 2 Returns Management tool is designed to automate RMA system and reduce the load on your admins to the minimum.

Rapidly operate each request

Resolve complex requests

Easily manage all requests

Move all processed requests

Archive all completed requests

Be aware of every request

Rapidly operate each request

The efficient admin workspace allows managers to operate requests extremely fast. All needed tools are placed in one space: managers can change statuses, send chat replies, share direct links, add shipping info or create new orders. By the way, if you create a new order, you can use a special 'Back to Return' button to continue RMA processing without extra steps.

Resolve complex requests

In some cases, admin cannot resolve the request as the customers wants to. With the Magento 2 RMA module, it is possible to edit each RMA detail and split the request to operate products in it separately and provide better resolution to each particular case within the same order.

Easily manage all requests

All requests that customers create or update are automatically added to the ‘Manage Requests’ grid with the appropriate status. Admins can easily view each request, change its status, attach files or add comments in a second. Moreover, requests can be split right in the request without the need to create separate ones.

Move all processed requests

The requests that require some actions from a customer are moved to a separate grid. The grid will be switched to the ‘Manage Requests’ only if a customer performs some of these actions.This way you create a comfortable workspace to operate RMA faster.

Archive all completed requests

When a request is resolved, it is placed to the ‘Archived Requests’ grid with the status based on the chosen solution. This feature allows to create a separate space for requests that no longer need processing. Moreover, you can easily track the most frequent solution and adapt your system according to this info.

Be aware of every request

For stores with numerous stock products, RMA availability can turn into a stream of requests. In such circumstances, you may easily miss some of them. Notify your admins about new requests and any changes made in the pending ones to apply the highest quality management.

Cover Each Need with Magento 2 Returns

The solution is designed to make your return policy not only efficient, but profitable as well. A set of flexible settings allows you to create as many rules, conditions and resolutions as your business needs.

Create flexible return reasons

Add available item conditions

Adjust various resolutions

Manage request statuses

Create profitable rules

Create flexible return reasons

The first step for a customer during request creation is choosing a reason to return. Adapt possible reasons in your backend settings to add extra flexibility to your return policy. Create an unlimited number of reasons and disable any of them if it becomes unprofitable.

Add available item conditions

A customer needs to choose the condition of the product before submitting a request. Customize conditions according to the specific product characteristics and the needs of your return strategy in one click.

Adjust various resolutions

A return of Magento 2 order does not always mean a return of money. Customers may want to exchange the product or repair it under warranty. Create as many resolutions as you want to and make RMA suitable both for you and your customers. Furthermore, apply a store credit system to turn Magento 2 refunded orders into revenue.

Manage request statuses

Each request passes through several statuses before it reaches a ‘Resolved’ state. Statuses noticeably simplify RMA processing for both a customer and a manager. Create additional statuses, assign them to particular states and grids, customize the titles and configure layouts to avoid possible errors.

Create profitable rules

Magento 2 Returns Rules is the key feature of the whole strategy: using the rules, you can customize resolution periods for each product or even make some of them unavailable for return, e.g. ‘On Sale’. It helps to streamline request processing and make it particularly controllable.

Advanced options for Magento 2 RMA

Automatically generate shipping labels

Create and attach shipping labels right in the admin panel using Shipping Labels for RMA Add-On. The option is beneficial for the owners who:

• Need to process multiple RMA requests faster;
• Want to improve loyalty with the ready-made labels;
• Use UPS, FedEx and DHL carriers.

Speed up RMA requests processing

Use the Automation Rules for RMA Add-On to get the capability to automatically assign managers, change request statuses or send notifications.

• Approve or reject requests automatically;
• Update statuses based on multiple conditions;
• Create complex rules without managers’ involvement.

Track and analyze your RMA data

Apply a Magento 2 RMA Reports Add-On to access the effectiveness of each return management aspect and make the right improvement decisions. Reduce the number of return requests, easily checking and analyzing:

• Top return reasons;
• Frequently returned items;
• Problematic customers.

Export RMA requests

Now you can export any RMA requests data you need without coding using the simple UI. Configure export fields, filter requests by any parameter, specify file format (6 formats are available!) and output options.

Also, RMA is fully compatible with the Export Orders solution: export orders with RMA requests directly to 3rd-party systems, manually or automatically.

What RMA stands for in Magento 2?

RMA is the permit you give to customers for the return of goods they acquire at your e-store and stands for return merchandise authorization. The procedure of returning and refunding goods is usually described in an RMA Policy.

• Vanilla M2 settings:

allow you to enable the RMA attribute to let shoppers return individual items. Any return, in this case, can be managed in the Advanced Settings section of each prod record. Given the attribute is disabled, a product won't be included in the list of returnable items. 

• Amasty M2 RMA settings:

manual control of the process is time- and resource-consuming. We offer you to automate it and simplify the management from m2 backend. Find a more detailed description of the features below.

Given set up correctly, our extension handles requests and collects user's feedback automatically. It goes with settings that permit you to disable refunds for specific items and enable a live chat for faster issues addressing. Customizable email templates are included. Read on to examine all the features.

According to the statistics, the extension can cover each business need in synergy with the following solution: magento 2 store management and magento 2 refund.