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RMA for Magento 2

Make product returns management less costly and resource-consuming for shop owners with our adaptable Magento 2 RMA extension. Create value for customers by making the process transparent and consistent to increase customer lifetime value.
  • Make returns faster and easier to improve customer satisfaction
  • Process all requests automatically and save your team from manual tasks
  • Analyze RMA efficiency with detailed reports to reduce return rates
  • Auto-generate shipping labels to provide self-service and reduce operational costs
  • Communicate with customers in a live chat to create a pleasant experience
  • Improve mobile experience with the RMA with PWA add-on
  • Choose Lite, Pro, or Premium option to empower your store with the right solution
$219
Product updates and support for 12 months

Updates and support prolongation - $135

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Updates and support prolongation - $315

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Updates and support prolongation - $495

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Pick a combo deal with 15% discount:

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$737
Save $110.55
$626.45

Why automate RMA?

Up to 40%

of the online purchases are returned. In the future, the amount of returns will reach a trillion dollars a year

73%

of shoppers claim they won't get back to the store if the return experience is poor (UPS Study).

73,7%

of the shop owners pay overtime to process more returns

While merchants work to provide excellent customer service, the experience doesn’t end when an item is purchased and delivered to a customer. For customers, the quality of service is truly evaluated when it comes to returns management. Poor RMA affects even long-lasting customer loyalty. For all that, returns and exchanges in Magento are costly and resource-consuming for store owners to manage due to logistics and time management.

What do you get with the RMA extension for Magento?

Magento 2 RMA extension covers all stages of the return management process in the most efficient way. Flexible module settings for customization are designed to build a return policy that perfectly suits any business model and meets customers’ needs. The automated Magento RMA system also makes request processing easy for admins while the advanced UX/UI significantly improves customer retention rates.

💎

Automated responsive RMA center to reduce operational costs

😍

Highly сompetative customer service

📊

Valid insights based on your return statistics

rma-devices-new

Retain customers with a powerful Magento RMA system

When buying online, site visitors solely rely on product descriptions and reviews as they have not tested the item in person yet. Even the most loyal customers may have some reasons for returns or exchanges. Build strong relationships with customers and minimize your site abandonment rate with Magento 2 Order Returns.

Automate your RMA workflow

Non-optimized RMA management may cause potential losses to your store. Mistakes made during manual operations can affect relationships with customers and make the entire process more time-consuming. The advanced Magento 2 Returns Management tool is designed to automate the RMA system and reduce the workload on your admins so they can focus on optimizing other parts of your business.

Cover each need with Magento 2 returns

The solution is designed to make your return policy not only efficient, but profitable as well. A set of flexible settings allows you to create as many rules, conditions and resolutions as your business needs.

pwa-ready-notice-2x

[PRO, PREMIUM] Enhanced management and reports

We have empowered RMA Pro and Premium versions with automation rules, reports and export to make it a complex tool for advanced management and analytics. Use detailed reports to monitor incoming returns and detect the most troublesome issues that may affect overall customer satisfaction. Simplify and speed up operational return workflow to reduce costs.

export-orders

Magento Returns module is compatible with the Export Orders extension

To enjoy maximum export capabilities check out our Export Orders solution. Transfer orders with RMA requests to 3rd-party systems, manually or automatically. The product is fully compatible with RMA for Magento 2 extension.

[PREMIUM] Improved logistics management

The plan enjoys all the features of RMA Lite and Pro versions. We enhanced our RMA Premium with the shipping labels generator to speed up the return process both for customers, and your team. The product provides better logistics and supports UPS, FedEx, and DHL carriers.

Subscribe to the product to get lifelong value for your business

We are constantly working on the extension's improvements to make sure it suits
e-commerce trends and latest approaches.

With the product subscription you will get:

🔐 Lifetime access to the original code base

⭐ Compatibility with
latest Magento versions

⚡ Access to the
regular product updates

✌ Full support coverage for all products

Build an effective return policy with a suitable Magento 2 RMA module

Whether you are new to online retail, or you have already a mature business with a network of stores, you still face the need to reduce costs on RMA and keep your clients happy. Still, each business is unique and undergoes its way with a set of challenges to handle here and now. We created three RMA plans so you could empower your store with the proper functionality without overpaying for extra features.

RMA Lite

FOR A QUICK LAUNCH

  1. $219
    then $135 / Year RMA for Magento 2 -
    $219

    Product updates and support service subscription — included the first year
    Price to be paid today -
    $219

    Subscription for the following year — $135 / Year
  • Set a specific return period for any product
  • Disable returns for particular items (e.g. discounted ones)
  • Add RMA details to products info and to the shopping cart
  • Create return reasons, add item conditions and adjust resolutions
  • Manage multiple items in one request
  • Provide automatic step-by-step instructions
  • Communicate with customers in a live chat
  • Notify admins and customers about requests status changes
  1. then $135 / Year RMA for Magento 2 -
    $219

    Product updates and support service subscription — included the first year
    Price to be paid today -
    $219

    Subscription for the following year — $135 / Year

RMA Pro

FOR ADVANCED MANAGEMENT AND ANALYTICS

  1. $349
    then $215 / Year RMA Pro for Magento 2 -
    $349

    Product updates and support service subscription — included the first year
    Price to be paid today -
    $349

    Subscription for the following year — $215 / Year

Lite features included

  • Update statuses automatically based on multiple conditions
  • Auto-assign requests to particular managers
  • Set the rules for automatic notifications
  • Analyze RMA statistics with detailed reports
  • Identify problematic customers and unprofitable products
  • Analyze the efficiency of your managers work
  • Monitor the dynamics of average lead-time
  • Manage RMA requests using API
  • Export RMA data

RMA Premium

FOR IMPROVED LOGISTICS MANAGEMENT

  1. $399
    then $245 / Year RMA Premium for Magento 2 -
    $399

    Product updates and support service subscription — included the first year
    Price to be paid today -
    $399

    Subscription for the following year — $245 / Year

Lite and Pro features included

  • Generate automatic labels for UPS, FedEx and DHL carriers
  • Choose suitable package type and dimensions
  • Attach ready-made labels to RMA requests
  • Let shoppers download labels in customer accounts
  • Update or correct improperly created labels
  • Create multiple packages for one return request

More Features for Magento 2 RMA extension

  • Collect additional customer information with extra
    custom fields
  • Speed up communication with custom ‘Quick reply’ templates
  • Upgrade front end design with full Jet Theme compatibility
  • NEW: Let registered users auto login to requests using the links in emails
  • Create returns with attachments right from the backend and use a Direct Link
  • Display Privacy Policy checkbox and redirect to RMA Policy page
  • Use as a warranty module

Best practices: what else your store may need

Drive more organic traffic

Reach the top of the search results page by implementing the SEO Toolkit for Magento 2 solution. Build a maximally effective SEO strategy to multiply the organic traffic and reduce marketing expenses.

Provide exclusive checkout experience

Get more completed orders by providing an extra-handy and easy-to-use checkout page. Explore One Step Checkout for Magento 2 to see how a checkout page should be organized.

Promote products on the most popular marketplace

Increase revenue by promoting your products on external platforms. Set up Google Shopping Feed for Magento 2 to drive additional sales from Google Shopping.

Draw the attention of customers to certain products

Highlight the items you want to promote using the Product Labels for Magento 2 extension. Mark discounts, special offers or just promote the products you need using the built-in labels pack.

What RMA Stands for in Magento 2?

RMA is the "return management authorization module" in Magento Enterprise. The three RMA types are. Store Credit, Refund, Exchange; the customer can request one of these types when they request an RMA from the Account Dashboard (within the completed order)

allow you to enable the RMA attribute to let shoppers return individual items. Any return in this case can be managed in the ‘Advanced Settings’ section of each product record. Given the attribute is disabled, a product won't be included in the list of returnable items.

  • Amasty M2 RMA settings:

manual control of the process is time and resource-consuming. We offer you the opportunity to automate it and simplify the management from the m2 backend. Find a more detailed description of the features below.

Given everything is set up correctly, our extension handles requests and collects user's feedback automatically. It goes with settings that permit you to disable refunds for specific items and enable a live chat for faster issue-addressing. Customizable email templates are also included. Read on to examine a full list of features.

FAQ

The RMA extension for Magento 2 allows submitting requests from both the storefront (customer account and dedicated forms for guests) and the admin area. Besides selecting the item(s) for return, a customer needs to answer several questions regarding package and item conditions, request resolution, etc.

magento 2 rma

Magento 2 return order extension will help you implement and manage customer care service. Having a clear and simple return policy can increase your sales. Statistics show that over 60% of customers won’t buy in your store if they can’t find your RMA policy.

magento 2 rma

To increase customer satisfaction, you need to inform them about each step of the return process and notify them about the status of their request. According to statistics, almost 60% of clients prefer to get notifications about the refund status.

magento 2 rma, Magento 2 returns managemen

Magento 2 RMA module helps you retain customers even if they have had problems with the order. Research shows that 70% of shoppers are ready to return to your store if you were able to solve their problem.

magento 2 rma

After the customer leaves a request for the product return, Magento 2 RMA system will display it on the Customers' Pending Requests grid. There you can approve, reject or start the chat to get more details. After the customer sends the item to you, the request will be moved to the Manage Requests grid.

magento 2 product return rma

How Magento 2 returns influence your revenue and sales depends on the quality of your customer service. If you have a clear RMA policy and the return process is simple for the customer, most likely, 96% of customers will return to your store again to buy other products.

magento 2 returns

RMA (Return Merchandise Authorization) is the process of returning a product to receive a refund, replacement, or repair during the stipulated time period.

Magento 2 Product Return RMA – Integrate RMA system in your online store and manage customer requests related to product return, refund, exchange, and order cancellation.

magento 2 product return rma

RMA (Return Merchandise Authorization) allows non-login customers to return items. With Magento 2 RMA, the customers who have not had the accounts but have placed the orders are able to send RMA requests (to require for returning/replacing purchased items) easily. This is very convenient for guest visitors.

magento 2 product return rma

The Magento 2 Returns and Exchanges (RMA) extension helps to increase your customer's satisfaction and confidence in your store. By offering an easy and streamlined return process - a happy customer becomes a repeat customer generating higher revenue and positive feedback.

magento 2 product return rma

RMA stands for Return Merchandise Authorization. It is a process that returns a product for a refund, replacement, or repairs during the return or replacement of the product

magento 2 product return rma

RMA is a powerful tool for managing the processing return and exchange requests within your workflow. This, in turn, allows your customers to request and manage returns and exchanges directly from your webstore. RMA is a powerful tool for managing the return and exchange of items purchased by customers in your store.

magento 2 product return rma

If you buy Magento 2 RMA extension and Pro Support Subscription (here: https://amasty.com/magento-support-subscription-service.html), you will get free installation and configuration service

magento 2 product return rma
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Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...
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Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...
Do you have the installation service?
Yes, you can use installation and configuration services that are available as the part of Pro and Premium add-ons for your product subscriptions.Please note that this installation service doesn’t include uninstallation. So, if you need to completely...
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Amasty doesn’t provide any trials of Magento extensions. There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty extensions for testing purposes with Composer...
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Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
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Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
How can I receive a discount?
We are now working at a for our customers that is supposed to bring even greater benefits in the long term. While it’s not out yet, you can look through these Special Offers. New discounts and specials are added every month. To stay updated on the ...
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To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
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To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form: As soon as you send your request, it is considered by our ...
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Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension? What is the plugin...
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If you have an active support service subscription, it grants you access to support services for all products purchased before Feb,1 as long as your subscription is active. Alternatively, support services are only available as the part of a product ...
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Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually. → Learn more about our special offers
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Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually. → Learn more about our special offers
Does the RMA for Magento 2 extension have the capability to create FEDEX/UPS shipping labels?

You can find the link to the Shipping Label in any RMA Request. The module generates internal shipping labels regardless the shipping method chosen by a customer.

How can I disable the customer's rating/feedback section in the RMA module?
There is no setting in the extension configuration to disable it in the admin panel. However, you can disable the feedback option enabling some code modifications. Comment out the code part responsible for the feature in the following file: /app/code...
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You can always download the recent version free of charge from your account installing an upgrade is easy

See Magento (and other software) versions we support and guarantee their compatibility with our extensions

Version 2.6.8
Last Update: Jun 01, 2022
2.6.8 - Jun 01, 2022
  • New for all Amasty solutions, we have compiled separate packages, each of which includes a unique set of extensions. So that you can more easily find all available updates for your package in the Change Log tab, please find the menu on the left and choose the extension(s) included in the package. (A list of extensions included in a package can be found under the Description tab)
Version 1.0.1
Last Update: Feb 22, 2022
1.0.1 - Feb 22, 2022
  • Improvement we revised the content of the extension package
Version 2.6.9
Last Update: Nov 21, 2022
2.6.9 - Nov 21, 2022
  • Fix we fixed the memory limit issue on the 'My Orders' section
  • Fix we fixed the compatibility with PHP 8.1
  • Fix we updated the 'URL Prefix' sample link
  • Fix the styles issue in the Admin Notification Template was resolved
  • Fix we resolved the issue with different RMA request creation for products from one order
  • Fix the issue with discounted products refund was resolved
  • Fix we corrected the error occurred when changing RMA Request status in case customer was deleted
2.6.8 - Apr 19, 2022
  • Improvement code was refactored according to Magento Marketplace standards
2.6.7 - Apr 07, 2022
  • Compatibility now the extension is fully compatible with Magento 2.4.4, 2.4.3-p2, 2.3.7-p3
  • Improvement we switched the module to a declarative schema
2.6.6 - Feb 10, 2022
  • Compatibility now the extension is compatible with Magento 2.4.4
2.6.5 - Jan 18, 2022
  • Fix we fixed the issue with the validation of products with custom options
  • Fix we resolved the problem that occurred when a custom URL prefix is used
2.6.4 - Nov 16, 2021
  • Fix we fixed the issue that occurred in multiple submitting RMA form
2.6.3 - Oct 20, 2021
  • Improvement we enhanced the GraphQl extension and covered the missing settings
2.6.2 - Jun 24, 2021
  • Fix we resolved the issue with rma-graphql package installing via composer
2.6.1 - Jun 21, 2021
  • Fix we resolved the issue with RMA tab missing on the order detailed page in admin panel for a user with the limited role
2.6.0 - Jun 10, 2021
  • Compatibility now the module is read and write GraphQL compatible
Version 2.5.0
Last Update: May 24, 2021
2.5.0 - May 24, 2021
  • New we added API methods that allow admin to connect RMA requests to and from other systems such as ERP and CRM
  • Improvement we added the link ‘My Returns’ to the header links block to let you check a returns page without additional steps
  • Improvement we enhanced the work of the settings for displaying return information to display the corresponding text for downloadable and virtual products
  • Improvement we made an automatic login for registered customers from email about RMA request
  • Fix we fixed the issue with the ‘Was on sale’ condition applied to products that weren’t on discount
Version 2.4.0
Last Update: Apr 23, 2021
2.4.0 - Apr 23, 2021
  • Improvement we added a new option that allows your customers to create returns from the order grid at the customer account
  • Improvement now, when a new order is created via the RMA request, you may return to this request in one click via the button ‘Back to Return’
Version 2.3.1
Last Update: Mar 09, 2021
2.3.1 - Mar 09, 2021
  • Improvement we refactored the compatibility mechanism with Export extensions
2.3.0 - Feb 10, 2021
  • Compatibility we made the module compatible with Amasty Export Orders extension for you to export fields from Amasty RMA
  • Fix we fixed display of currency symbol in RMA reports
  • Fix we solved the problem with emails to confirm new returns and to notify about new messages in chat from admin
  • Fix we fixed issues in js file
Version 2.2.23
Last Update: Jan 18, 2021
2.2.23 - Jan 18, 2021
  • Improvement MFTF tests were moved to additional packages
2.2.22 - Nov 19, 2020
  • Compatibility now the extension is compatible with Amasty Jet Theme
2.2.21 - Oct 29, 2020
  • Improvement minor code improvements were implemented to enhance the extension security
2.2.20 - Oct 01, 2020
  • Fix we fixed the issue with sending RMA notifications to admin when creating returns from Admin panel
2.2.19 - Aug 26, 2020
  • Improvement code was refactored according to Magento Marketplace standards
2.2.18 - Aug 12, 2020
  • Improvement we added CSS to the extension to avoid incorrect image displaying while creating a new return
  • Fix we fixed the issue with return information displayed on frontend when a return rule is set up on attributes
2.2.17 - Jul 29, 2020
  • Improvement code was refactored according to Magento Marketplace standards
2.2.16 - Jul 21, 2020
  • Improvement minor visual improvement in the Admin Area
2.2.15 - Jul 14, 2020
  • Compatibility now the extension is compatible with Amasty Jet Theme
2.2.14 - Jul 01, 2020
  • Fix we fixed a minor issue with API
2.2.13 - Jun 18, 2020
  • Fix we fixed the issue appeared when upgrading from 1.3.7 to 2.2.0 version with RMA requests created
  • Fix we resolved the problem appeared when changing a timezone in Magento
2.2.12 - May 21, 2020
  • Fix now the file extension is added to Shipping Label when downloaded from Customer Accounts
  • Fix we resolved data integrity issue when upgrading to 2.0.0 version
  • Fix we fixed the issues appeared when attaching the files to RMA request from Admin Panel
2.2.11 - Apr 23, 2020
  • Improvement we added the option that allows you to attach files to RMA request created via Admin Panel
2.2.10 - Apr 01, 2020
  • Improvement we improved code constructions for Magento Marketplace standards
  • Fix we fixed styling issues in admin panel
2.2.9 - Mar 03, 2020
  • Improvement we added tooltips with description to RMA reports
  • Improvement we enhanced MFTF tests
  • Improvement minor visual improvements in the admin area
2.2.8 - Feb 19, 2020
  • Fix we fixed the issue with downloading attached to chat files
2.2.7 - Feb 18, 2020
  • New now it is possible to turn off the chat on the frontend
  • Improvement we added the switch to the extension's general settings that allows to turn off the 'How do you rate the work of a manager' pop-up
  • Improvement now extension covered by Magento Functional Testing Framework tests
  • Fix we solved the problem with rendering custom options and selected attributes in RMA block 'Details'
  • Fix we fixed saving RMA message where RMA was created from admin side
  • Fix we fixed error 'No such entity with id = ' where customer group was deleted before RMA's creation
  • Fix we fixed issue with sending emails and using function setFrom() by store
  • Fix we fixed issue with download files with uppercase extension name (e.g.: JPG) from chat
2.2.6 - Jan 29, 2020
  • Compatibility with Magento 2.3.4 was tested and confirmed
2.2.5 - Jan 08, 2020
  • Fix we solved the problem with compilation on Magento 2.1.x
  • Fix we solved the problem with translating alert while RMA request creating
  • Fix we solved the problem with saving RMA request on Magento 2.1.7
  • Fix we solved the problem installing add-on RMA Reports
2.2.4 - Dec 03, 2019
  • Improvement we added a Lead Time column to RMAs grid - now you can watch for time resolving all your requests even from the grid
  • Improvement now, the feature downloading RMA requests to csv offers you to download archieved requests
  • Fix we solved the issue with displaying product images on RMA request for simple products
  • Fix we solved the issue with setup di compile on Magento 2.1.x
  • Fix we solved the issue with deactive returning simple product
2.2.3 - Oct 29, 2019
  • Improvement we implemented UX enhancement for Product Reviews Tab in RMA request on admin panel
  • Fix we solved the problem with displaying return options on cart page
  • Fix we resolved the problem with extension upgrade
  • Fix we solved the problem with displaying shipping cost information in RMA requests
2.2.2 - Oct 25, 2019
  • Fix we resolved the problem with default Magento JS bundling
2.2.1 - Oct 18, 2019
  • Fix we solved the problem with displaying empty resolution period for RMA requests
  • Fix we solved the problem with translation Resolution period for different Store Views on RMA requests
2.2.0 - Oct 02, 2019
  • New we introduced a new dashboard report with a lifetime statistic on all the opened RMA requests in your store.
  • New now you can see a history log of all RMA requests.
  • New now you can automate RMA requests according to the configured rules. The feature is not included in the module and can be purchased separately as an add-on.
  • Improvement we added templates of quick replies for communication with clients.
  • Improvement we added a button that lets you open a Credit Memo immediately from the RMA request and make a new Order.
Version 2.1.1
Last Update: Sep 18, 2019
2.1.1 - Sep 18, 2019
  • Fix we resolved the problem with upgrade script
2.1.0 - Aug 19, 2019
  • New we added the ability to restrict RMA for products which were sold through promo actions
  • New we resolved issue with default RMA rule
Version 1.3.7
Last Update: Aug 14, 2019
1.3.7 - Aug 14, 2019
  • Improvement notifications for RMA requests in Customer Account was enhanced
1.3.5 - May 24, 2019
  • Fix the issue with HTML tags in emails for 'Comments History' text was resolved
1.3.4 - Jan 31, 2019
  • Fix the issue with RMA templates while creating/amending RMA statuses was resolved
1.3.3 - Dec 06, 2018
  • Fix the issue with the error while previewing RMA email templates was resolved
1.3.2 - Dec 04, 2018
  • Improvement now it is possible to set the order statuses to allow RMA on the frontend
1.3.1 - Oct 24, 2018
  • Fix the issue with email templates after the 'setup:upgrade' command execution was resolved
  • Fix the issue with the area code after the 'setup:upgrade' command execution was resolved
1.3.0 - Sep 07, 2018
  • New introducing the ability to disallow RMA creation for certain order statuses
Version 1.2.7
Last Update: Jul 11, 2018
1.2.7 - Jul 11, 2018
  • Fix the issue with updating Magento from v.2.1.x to v.2.2.x was resolved
1.2.6 - Jul 09, 2018
  • New The ability to attach multiple files to RMA request was added
1.2.5 - Apr 27, 2018
  • Fix the issue with quantity of deleted products in RMA request was resolved
1.2.4 - Apr 12, 2018
  • FIxed an issue with sorting RMA requests on grid
1.2.3 - Apr 11, 2018
  • Fixed an issue with deleted products from Magento in RMA requests
1.2.2 - Apr 02, 2018
  • Fixed an issue with admin email notifications
1.2.1 - Feb 22, 2018
  • Fixed an issue with default route 'rma' after updating
  • Fixed issues on RMA status grid
1.2.0 - Dec 20, 2017
  • New 'URL address for RMA' is added into the General Settings. Now, you can specify the custom URL address for RMA requests.
  • Fixed an issue with bundle products
  • Compatibility with PHP 7.1 was improved
Version 1.1.2
Last Update: Nov 14, 2017
1.1.2 - Nov 14, 2017
  • Magento 2.2 compatibility is tested and confirmed
  • Improvement automatic changed URL Create RMA for orders from different stores
  • Fixed issue with incorrect order status label
  • Fixed issue with checking order status and shipments when creating RMA
1.1.1 - Sep 25, 2017
  • Fixed email preview issue on Magento Enterprise
1.1.0 - Aug 07, 2017
  • It is now possible to block RMA creation for certain products
  • New comments in RMA request will be highlighted for customer

Ratings & Reviews

4.8
Rating:
96% of 100
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