of the online purchases are returned. In the future, the amount of returns will reach a trillion dollars a year
of shoppers claim they won't get back to the store if the return experience is poor (UPS Study).
of the shop owners pay overtime to process more returns
While merchants work to provide excellent customer service, the experience doesn’t end when an item is purchased and delivered to a customer. For customers, the quality of service is truly evaluated when it comes to returns management. Poor RMA affects even long-lasting customer loyalty. For all that, returns and exchanges in Magento are costly and resource-consuming for store owners to manage due to logistics and time management.
Magento 2 RMA extension covers all stages of the return management process in the most efficient way. Flexible module settings for customization are designed to build a return policy that perfectly suits any business model and meets customers’ needs. The automated Magento RMA system also makes request processing easy for admins while the advanced UX/UI significantly improves customer retention rates.
Automated responsive RMA center to reduce operational costs
Highly сompetative customer service
Valid insights based on your return statistics
When buying online, site visitors solely rely on product descriptions and reviews as they have not tested the item in person yet. Even the most loyal customers may have some reasons for returns or exchanges. Build strong relationships with customers and minimize your site abandonment rate with Magento 2 Order Returns.
Non-optimized RMA management may cause potential losses to your store. Mistakes made during manual operations can affect relationships with customers and make the entire process more time-consuming. The advanced Magento 2 Returns Management tool is designed to automate the RMA system and reduce the workload on your admins so they can focus on optimizing other parts of your business.
The solution is designed to make your return policy not only efficient, but profitable as well. A set of flexible settings allows you to create as many rules, conditions and resolutions as your business needs.
We have empowered RMA Pro and Premium versions with automation rules, reports and export to make it a complex tool for advanced management and analytics. Use detailed reports to monitor incoming returns and detect the most troublesome issues that may affect overall customer satisfaction. Simplify and speed up operational return workflow to reduce costs.
To enjoy maximum export capabilities check out our Export Orders solution. Transfer orders with RMA requests to 3rd-party systems, manually or automatically. The product is fully compatible with RMA for Magento 2 extension.
The plan enjoys all the features of RMA Lite and Pro versions. We enhanced our RMA Premium with the shipping labels generator to speed up the return process both for customers, and your team. The product provides better logistics and supports UPS, FedEx, and DHL carriers.
Reach the top of the search results page by implementing the SEO Toolkit for Magento 2 solution. Build a maximally effective SEO strategy to multiply the organic traffic and reduce marketing expenses.
Get more completed orders by providing an extra-handy and easy-to-use checkout page. Explore One Step Checkout for Magento 2 to see how a checkout page should be organized.
Increase revenue by promoting your products on external platforms. Set up Google Shopping Feed for Magento 2 to drive additional sales from Google Shopping.
Highlight the items you want to promote using the Product Labels for Magento 2 extension. Mark discounts, special offers or just promote the products you need using the built-in labels pack.
RMA is the "return management authorization module" in Magento Enterprise. The three RMA types are. Store Credit, Refund, Exchange; the customer can request one of these types when they request an RMA from the Account Dashboard (within the completed order)
allow you to enable the RMA attribute to let shoppers return individual items. Any return in this case can be managed in the ‘Advanced Settings’ section of each product record. Given the attribute is disabled, a product won't be included in the list of returnable items.
manual control of the process is time and resource-consuming. We offer you the opportunity to automate it and simplify the management from the m2 backend. Find a more detailed description of the features below.
Given everything is set up correctly, our extension handles requests and collects user's feedback automatically. It goes with settings that permit you to disable refunds for specific items and enable a live chat for faster issue-addressing. Customizable email templates are also included. Read on to examine a full list of features.
The RMA extension for Magento 2 allows submitting requests from both the storefront (customer account and dedicated forms for guests) and the admin area. Besides selecting the item(s) for return, a customer needs to answer several questions regarding package and item conditions, request resolution, etc.
Magento 2 return order extension will help you implement and manage customer care service. Having a clear and simple return policy can increase your sales. Statistics show that over 60% of customers won’t buy in your store if they can’t find your RMA policy.
To increase customer satisfaction, you need to inform them about each step of the return process and notify them about the status of their request. According to statistics, almost 60% of clients prefer to get notifications about the refund status.
Magento 2 RMA module helps you retain customers even if they have had problems with the order. Research shows that 70% of shoppers are ready to return to your store if you were able to solve their problem.
How Magento 2 returns influence your revenue and sales depends on the quality of your customer service. If you have a clear RMA policy and the return process is simple for the customer, most likely, 96% of customers will return to your store again to buy other products.
RMA (Return Merchandise Authorization) is the process of returning a product to receive a refund, replacement, or repair during the stipulated time period.
Magento 2 Product Return RMA – Integrate RMA system in your online store and manage customer requests related to product return, refund, exchange, and order cancellation.
RMA stands for Return Merchandise Authorization. It is a process that returns a product for a refund, replacement, or repairs during the return or replacement of the product
RMA is a powerful tool for managing the processing return and exchange requests within your workflow. This, in turn, allows your customers to request and manage returns and exchanges directly from your webstore. RMA is a powerful tool for managing the return and exchange of items purchased by customers in your store.
Magento 2 returns extension handles return requests for each item, some items or the whole order. Customers after placing an order can request for replacement/refund for the whole order or specific items only. Therefore, RMA requests are very flexible to any shoppers.
Yes, Magento 2 RMA API support is included in the Pro and Premium extension versions. The following methods are available for store admins to use: get, put, post, and delete. It is important because it helps to speed up the data exchange process and reduce the volume of manual work. For more information, check out the user guide.
The Magento 2 Returns and Exchanges (RMA) extension helps to increase both customer's satisfaction and number of sales. By offering a transparent and hassle-free returns and exchanges policy, you can reduce purchase hesitations and increase conversion rates. Because customers wil feel more confident in making a purchase knowing they have the option to return or exchange items if needed.
You can find the link to the Shipping Label in any RMA Request. The module generates internal shipping labels regardless the shipping method chosen by a customer.
Drop us a line and we'll customize this extension for you!
Whether you are new to online retail, or you have already a mature business with a network of stores, you still face the need to reduce costs on RMA and keep your clients happy. Still, each business is unique and undergoes its way with a set of challenges to handle here and now. We created three RMA plans so you could empower your store with the proper functionality without overpaying for extra features.
RMA and RMA Pro included
You can always download the recent version free of charge from your account installing an upgrade is easy
See Magento (and other software) versions we support and guarantee their compatibility with our extensions