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RMA for Magento 2

Automate product returns management and bring your customer service to a new level with extremely flexible Magento 2 RMA extension.
  1. Process all requests automatically using an add-on
  2. Analyze RMA efficiency with detailed reports
  3. Auto generate shipping labels
  4. Set a specific resolution period for any product
  5. Disable returns for particular items
  6. Provide detailed instructions and advanced UX/UI
  7. Communicate with customers in a live chat
Explore Demo
User Guide
60 Days Money Back
Free Lifetime Updates
90 Days Free Support

Challenge

Merchants do their utmost to provide decent customer service, but it doesn’t end when an item is purchased and delivered to a consumer. For users, the quality of customer service is truly tested when it comes to returns management. Poor RMA affects even long-time customer loyalty. At the same time, returns are the most painful part for store owners due to hard and time-consuming management.

Solution

Apply powerful Magento 2 RMA to deal with all stages of RMA process in the most efficient way. Flexible module settings for customization allow you to build a return policy that perfectly suits your business model as well as your customers’ needs. Automated system makes request processing easy for admins while advanced UX/UI significantly improves customer retention rate.

Bring your customer service to a new level

Stand out of competitors with unique after-sale support

Reduce the load on your admins due to automated requests processing

Increase customer loyalty with quick and easy RMA tool

Retain Customers with a Powerful RMA System

When buying online, site visitors rely on product description only, as they have no chance to inspect and try the item. Even the most loyal customers may have some reasons for returns. Build strong relationships with customers and minimize your site abandonment rate with Magento 2 Order Returns.

Build Trust with Detailed Return Info

When it comes to returns management, controversial cases are unavoidable. But with the extension, you can keep your customers informed even before they get to a request creation. Just let them be aware of the return terms and prevent unwanted conflicts.

Automate Your RMA Workflow

Non-optimized RMA management may cause great losses to your store. Mistakes made during manual operating affect relationships with customers and make the whole process even more time-consuming. An advanced Magento 2 Returns Management tool is designed to automate RMA system and reduce the load on your admins to the minimum.

Cover Each Need with Magento 2 Returns

The extension is designed to make your return policy not only efficient, but profitable as well. A set of flexible settings allows you to create as many rules, conditions and resolutions as your business needs.

Advanced options for Magento 2 RMA

generate shipping labels

Automatically generate shipping labels

Create and attach shipping labels right in the admin panel using Shipping Labels for RMA Add-On. The option is beneficial for the owners who:

  • Need to process multiple RMA requests faster;
  • Want to improve loyalty with the ready-made labels;
  • Use UPS, FedEx and DHL carriers.

Speed up RMA requests processing

Use the Automation Rules for RMA Add-On to get the capability to automatically assign managers, change request statuses or send notifications.

  • Approve or reject requests automatically;
  • Update statuses based on multiple conditions;
  • Create complex rules without managers’ involvement.
create rma automation rules
generate rma reports

Track and analyze your RMA data

Apply a Magento 2 RMA Reports Add-On to access the effectiveness of each return management aspect and make the right improvement decisions. Reduce the number of return requests, easily checking and analyzing:
  • Top return reasons;
  • Frequently returned items;
  • Problematic customers.

More Features

  • Collect additional customer information with extra
    Custom fields
  • Speed up communication with custom ‘Quick reply’ templates
  • Create returns with attachments right from the backend and use a Direct Link
  • Display Privacy Policy checkbox and redirect to RMA Policy page

Build an effective return policy

That perfectly suits your business model

RMA Lite STANDARD SET $219
Set a specific return period for any product
Disable returns for particular items (e.g. discounted ones)
Add RMA details to products info and to the shopping cart
Create return reasons, add item conditions and adjust resolutions
Manage multiple items in one request
Provide automatic step-by-step instructions
Communicate with customers in a live chat
Notify admins and customers about requests status changes
RMA Pro Ultimate solution $349
Update statuses automatically based on multiple conditions
Auto-assign requests to particular managers
Set the rules for automatic notifications
Analyze RMA statistics with detailed reports
Identify problematic customers and unprofitable products
Analyze the efficiency of your managers work
Monitor the dynamics of average lead-time
RMA Premium FOR ADVANCED BUSINESSES $399
Generate automatic labels for UPS, FedEx and DHL carriers
Choose suitable package type and dimensions
Attach ready-made labels to RMA requests
Let shoppers download labels in customer accounts
Update or correct improperly created labels
Create multiple packages for one return request

What RMA stands for in Magento 2?

RMA is is the permit you give to customers for the return of goods they acquire at your e-store and stands for return merchandise authorization. The procedure of returning and refunding goods is usually described in an RMA Policy.

allow you to enable the RMA attribute to let shoppers return individual items. Any return, in this case, can be managed in the Advanced Settings section of each prod record. Given the attribute is disabled, a product won't be included in the list of returnable items. 

  • Amasty M2 RMA settings:

manual control of the process is time- and resource-consuming. We offer you to automate it and simplify the management from m2 backend. Find a more detailed description of the features below.

Given set up correctly, our extension handles requests and collects user's feedback automatically. It goes with settings that permit you to disable refunds for specific items and enable a live chat for faster issues addressing. Customizable email templates are included. Read on to examine all the features.

According to the statistics, the extension can cover each business need in synergy with the following solution: magento 2 store management and magento 2 refund.



Product questions

Does the RMA for Magento 2 extension have the capability to create FEDEX/UPS shipping labels?

You can find the link to the Shipping Label in any RMA Request. The module generates internal shipping labels regardless the shipping method chosen by a customer.

Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • Simple installation via Composer
* The name "Magento" and the logo are the trademarks of Magento, Inc.
4.8
15 Reviews
May 18, 2020
The returnproces for the customer was simplified
Dennie Clerx
DepaLux BV, Owner
We use it for about 3 months, because we have got such an issue as managing returns was impossible without a good extension. After using it the returnproces for the customer was simplified which lowered time spend per return request by a alot. Extension gives an ability to show the right information at the right time to any customer wanting to request a return. Support team made the answers in a day. I would recommend this extension to any webshop owner having trouble managing their return requests.
Photo Amasty employee
Amasty answer
May 18, 2020
Natalya Chekanina / Head of Sales Team
Hello, Dennie! Thank you for your kind review. We are glad that you appreciate RMA M2 quality. We would be happy to see you in our store again!
Jan 20, 2020
Return matters in a easy effective way
Manne
Mekster AB, Marketing Manager
Return matters in a easy effective way. Return management goes 20% faster. Easy UX for customer service staff. I can reccomend this extention to E-commerce stores.
Photo Amasty employee
Amasty answer
Jan 20, 2020
Natalya Chekanina / Head of Sales Team
Dear Manne! Thank you for choosing our extensions, I’m glad that you appreciate their quality. We would be happy to see you in our store again!
Oct 18, 2019
Great update!
Alan
I have reinstalled RMA this Monday and o my goodness it works so well now! In the last two years, this is the best update that has been made for this module. And I'm glad that updates are still free.
Sep 26, 2019
Waiting for updates
Luisa
It’s cool, but I'm waiting for an update with more capabilities for automation and analytics. I want to understand why customers ask for a refund without polls and ga.
Sep 13, 2019
Recommend it
BFF
I appreciated the ability to sort requests automatically. Now my admin is not stank with requests I see only those I need to complete. Different terms of refund are also valued.
Aug 30, 2018
Cool job
Chloe
I'm fully satisfied with the extension. It works nice and correctly. The ability to attach multiple files to the request was added lately. It's super convenient! Many thanks to Amasty.
Jul 23, 2018
Working
Ruby
The module worked well on the Magento v 2.1. When I upgraded it to the v 2.2, smth went wrong. I was nervous an' shocked an' unsuccessfully tried to recover it. Then I turned to support. They promised me ttey'd fix the problem in a short time. I felt I was waiting too long - this extension is very important for my store. Now it works as it shoud do.
May 31, 2018
Worth it!
The_Hoods
It's 100% worth it. The mod surpassed all my expectations. It saves my time and money. I believe it's an essential solution if you have more than one return per month. Btw, the support is good too. I faced some minor issues while installing, and support managers operatively helped me to deal with them.
Apr 04, 2018
My best experience
musicFan_3
Came across this mod and decided to try it. For now, I see that it was a good idea. It literally manages the rma process in my store.

P.S. Thnks for a detailed user guide. I even didn't have to turn to support to configure the ext.
Jan 21, 2018
Recommend
happy guy
I like the extension. Bought several Amasty modules at a time and they're all working. No conflicts or something of the kind. Nice job, guys!
Nov 10, 2017
Helpful module and support too
Shaan01
Very well module. It have many helpful functions. I use it every day and all is ok. When I have questions, i ask them in support and they always help to me.
Jul 01, 2017
Allmost great
hunter
The module is good and works as described. I'd give it 5 stars if not the drawback I'm very unhappy wth. My clients oftn complain they do not see new comments in their requests timely as they don't stand out. Now I'm waiting for the support's reply. Hope, they will do smth wth that.
Feb 17, 2017
Exellent module
Blake Tate
This extension is great. I recommend it to everyone running RMA.
Dec 29, 2016
Just a happy customer
Richard M.
Actually, it's not our first RMA extension that we tried, but we stopped on this one because of flexible settings and a high-quality code (well done, guys). We use the extension for 2 months and all features work well. I like that Amasty always keeps their extensions updated and provide a good support if you need it.
Oct 21, 2016
Useful extension and support
Simon
Our company was faced with the problem of returning goods and we couldn’t deal with it by ourselves, so that’s why we decided to acquire RMA extension for our site.
What is especially important to us:
- Saves time
- Improves customer loyalty
- Organizes return process
- Helps to track returns
During three months of use so far there are no complaints in returning/replacing products for our customers. What is important, we started to receive a positive feedback, that’s why I acn say with confidence that it wasn’t a useless purchase, thanks to Amasty team
Also, Support team is very professional and patient, these guys kindly answered on all our questions, even on the silliest

Help us to serve you better!

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Magento 2.2, 2.3, 2.4

You can always download the recent version free of charge from your account

Installing an upgrade is easy — check now

My Downloads
Version 2.2.22
Last Update: Nov 19, 2020
2.2.22 - Nov 19, 2020:
  • Compatibility now the extension is compatible with Amasty Jet Theme
2.2.21 - Oct 29, 2020:
  • Improvement minor code improvements were implemented to enhance the extension security
2.2.20 - Oct 01, 2020:
  • Fix we fixed the issue with sending RMA notifications to admin when creating returns from Admin panel
2.2.19 - Aug 26, 2020:
  • Improvement code was refactored according to Magento Marketplace standards
2.2.18 - Aug 12, 2020:
  • Improvement we added CSS to the extension to avoid incorrect image displaying while creating a new return
  • Fix we fixed the issue with return information displayed on frontend when a return rule is set up on attributes
2.2.17 - Jul 29, 2020:
  • Improvement code was refactored according to Magento Marketplace standards
2.2.16 - Jul 21, 2020:
  • Improvement minor visual improvement in the Admin Area
2.2.15 - Jul 14, 2020:
  • Compatibility now the extension is compatible with Amasty Jet Theme
2.2.14 - Jul 01, 2020:
  • Fix we fixed a minor issue with API
2.2.13 - Jun 18, 2020:
  • Fix we fixed the issue appeared when upgrading from 1.3.7 to 2.2.0 version with RMA requests created
  • Fix we resolved the problem appeared when changing a timezone in Magento
2.2.12 - May 21, 2020:
  • Fix now the file extension is added to Shipping Label when downloaded from Customer Accounts
  • Fix we resolved data integrity issue when upgrading to 2.0.0 version
  • Fix we fixed the issues appeared when attaching the files to RMA request from Admin Panel
2.2.11 - Apr 23, 2020:
  • Improvement we added the option that allows you to attach files to RMA request created via Admin Panel
2.2.10 - Apr 01, 2020:
  • Improvement we improved code constructions for Magento Marketplace standards
  • Fix we fixed styling issues in admin panel
2.2.9 - Mar 03, 2020:
  • Improvement we added tooltips with description to RMA reports
  • Improvement we enhanced MFTF tests
  • Improvement minor visual improvements in the admin area
2.2.8 - Feb 19, 2020:
  • Fix we fixed the issue with downloading attached to chat files
2.2.7 - Feb 18, 2020:
  • New now it is possible to turn off the chat on the frontend
  • Improvement we added the switch to the extension's general settings that allows to turn off the 'How do you rate the work of a manager' pop-up
  • Improvement now extension covered by Magento Functional Testing Framework tests
  • Fix we solved the problem with rendering custom options and selected attributes in RMA block 'Details'
  • Fix we fixed saving RMA message where RMA was created from admin side
  • Fix we fixed error 'No such entity with id = ' where customer group was deleted before RMA's creation
  • Fix we fixed issue with sending emails and using function setFrom() by store
  • Fix we fixed issue with download files with uppercase extension name (e.g.: JPG) from chat
2.2.6 - Jan 29, 2020:
  • Compatibility with Magento 2.3.4 was tested and confirmed
2.2.5 - Jan 08, 2020:
  • Fix we solved the problem with compilation on Magento 2.1.x
  • Fix we solved the problem with translating alert while RMA request creating
  • Fix we solved the problem with saving RMA request on Magento 2.1.7
  • Fix we solved the problem installing add-on RMA Reports
2.2.4 - Dec 03, 2019:
  • Improvement we added a Lead Time column to RMAs grid - now you can watch for time resolving all your requests even from the grid
  • Improvement now, the feature downloading RMA requests to csv offers you to download archieved requests
  • Fix we solved the issue with displaying product images on RMA request for simple products
  • Fix we solved the issue with setup di compile on Magento 2.1.x
  • Fix we solved the issue with deactive returning simple product
2.2.3 - Oct 29, 2019:
  • Improvement we implemented UX enhancement for Product Reviews Tab in RMA request on admin panel
  • Fix we solved the problem with displaying return options on cart page
  • Fix we resolved the problem with extension upgrade
  • Fix we solved the problem with displaying shipping cost information in RMA requests
2.2.2 - Oct 25, 2019:
  • Fix we resolved the problem with default Magento JS bundling
2.2.1 - Oct 18, 2019:
  • Fix we solved the problem with displaying empty resolution period for RMA requests
  • Fix we solved the problem with translation Resolution period for different Store Views on RMA requests
2.2.0 - Oct 02, 2019:
  • New we introduced a new dashboard report with a lifetime statistic on all the opened RMA requests in your store.
  • New now you can see a history log of all RMA requests.
  • Improvement we added templates of quick replies for communication with clients.
  • Improvement we added a button that lets you open a Credit Memo immediately from the RMA request and make a new Order.
See previous updates
Version 2.1.1
Last Update: Sep 18, 2019
2.1.1 - Sep 18, 2019:
  • Fix we resolved the problem with upgrade script
2.1.0 - Aug 19, 2019:
  • New we added the ability to restrict RMA for products which were sold through promo actions
  • New we resolved issue with default RMA rule
Version 2.0.0
Last Update: Aug 19, 2019
2.0.0 - Aug 19, 2019:
  • New we are very proud to introduce a completely new RMA extension. Important! Though we did our best to transfer all the data from the old version to the new one while updating. Don't forget to make a full backup and test it on a staging site first.
  • New RMA Rules allow setting different resolution periods for any product
  • New advanced UX and Design make customers' experience more pleasant and increase their loyalty
  • New attaching shipping labels allows customers to promptly ship items back to the store
  • New instructions for a customer make the return process extremely clear
  • New integrated live chat allows customers to have a real-time conversation with an admin and discuss the return details in minutes
  • New efficient workflow in the admin panel saves time and effort for administrators
  • New chat quick responses allow to process more requests with less effort
  • New RMA Policy keeps customers informed and saves the administrator's time
  • New RMA Customers Reviews help the store owner to improve the return process and increase customers' loyalty
Version 1.3.7
Last Update: Aug 14, 2019
1.3.7 - Aug 14, 2019:
  • Improvement notifications for RMA requests in Customer Account was enhanced
1.3.5 - May 24, 2019:
  • Fix the issue with HTML tags in emails for 'Comments History' text was resolved
1.3.4 - Jan 31, 2019:
  • Fix the issue with RMA templates while creating/amending RMA statuses was resolved
1.3.3 - Dec 06, 2018:
  • Fix the issue with the error while previewing RMA email templates was resolved
1.3.2 - Dec 04, 2018:
  • Improvement now it is possible to set the order statuses to allow RMA on the frontend
1.3.1 - Oct 24, 2018:
  • Fix the issue with the code area after the "upgrade execution" setup was resolved
  • Fix the issue with email templates after the "upgrade execution" setup was resolved
1.3.0 - Sep 07, 2018:
  • New the ability to disallow the RMA creation for certain order statuses was added
Version 1.2.7
Last Update: Jul 11, 2018
1.2.7 - Jul 11, 2018:
  • Fix the issue when updating Magento from v.2.1.x to v.2.2.x was resolved
1.2.6 - Jul 09, 2018:
  • New the ability to attach multiple files to an RMA request was added
1.2.5 - Apr 27, 2018:
  • Fix the problem with the quantity of deleted products in an RMA request was resolved
1.2.4 - Apr 12, 2018:
  • FIxed an issue with sorting RMA requests on the grid
1.2.3 - Apr 11, 2018:
  • Fixed an issue with the RMA requests that include products deleted from Magento
1.2.2 - Apr 02, 2018:
  • Fixed the issue with the admin email notifications
1.2.1 - Feb 22, 2018:
  • Fixed issues on the RMA status grid
  • Fixed an issue with the default 'RMA' route after updating
1.2.0 - Dec 20, 2017:
  • New 'URL address for RMA' is added into the General Settings. Now, you can specify the custom URL address for RMA requests.
  • Compatibility with PHP 7.1 was improved
  • Fixed an issue with bundle products
Version 1.1.2
Last Update: Nov 14, 2017
1.1.2 - Nov 14, 2017:
  • Improvement automatic changed URL Create RMA for orders from different stores
  • Fixed issue with checking order status and shipments when creating RMA
  • Fixed issue with incorrect order status label
  • Magento 2.2 compatibility is tested and confirmed
1.1.1 - Sep 25, 2017:
  • Fixed email preview issue on Magento Enterprise
1.1.0 - Aug 07, 2017:
  • New comments in RMA request will be highlighted for customer
  • It is now possible to block RMA creation for certain products
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