RMA for Magento 2 | v1.0.0

RMA For M1
For M2
Magento 2
Flexible and powerful RMA module is designed to help you manage product exchanges and returns in the most effective way. Make RMA seamless to the shopper and bring your customer service to a new level.
Enable RMA for all types of products
Create unique statuses
Allow guest RMA requests
Set up RMA notifications
Admin users can create and edit RMA requests from the backend
30 Days moneyback
50% Off updates
120 Days free support

Merchants do their utmost to provide decent customer service; though a great service doesn’t end when an item is purchased and delivered to a consumer. The quality of customer service is truly tested when it comes to returns management. Magento 2 RMA extension is aimed to help you effectively deal with all stages of RMA process. Configure Magento 2 RMA module settings to perfectly suit your business model as well as your customers’ needs.

Provide a better shopping experience

Build customers loyalty

This Magento 2 product return extension becomes a magic wand if you want to keep customers satisfied and positive about a webstore even if there were some issues with an initial purchase.

Intuitive interface

Magento 2 returns extension gives a clear way to turn on a RMA request. A customer only needs to fill in a form and indicate item name & conditions of an item, describe what's wrong with it and what should be done about it.

Comfortable communication

Now it’s not necessary for a customer to log in to the store account each time there is a need to comment or check on the RMA status; the client can reply to RMA messages via email.

Anonymous RMA

Show that you value visitors’ time by enabling guest RMA option. Thus a buyer won’t need to register a customer account to create a ticket.

Flexible return policy

Make return policy beneficial for customers; allow them to return only the items they are unhappy with. The feature is handy when a customer has many products in one order or wants to replace only a certain component of a bundle product.

Multistore support

With Magento 2 returns module you can create custom email templates and status labels for each store view. Use native language of your customers to avoid misunderstanding and show an individual approach.

Advanced admin options

Unlimited request types, statuses, and reasons

Magento 2 provides only replacement and refund request types; often you need more options to satisfy customers’ needs. With the help of refund extension you can easily create any number of new statuses reasons and possible resolutions.

Create custom fields

Include any number of fields into a RMA-request form. Thus you can provide store admins with more detailed descriptions of the problem; it can significantly reduce the time of processing the request.

Track request history

All RMA requests are logged both on the Magento 2 backend and in the returns tab of a customer account.

Avoid duplicating RMA requests

Now you can see if a RMA request is already assigned to particular product from the order. For example, a client bought a table and a chair; assume that the table was returned with a RMA already. So the next RMA with the same order number can only return the chair.

Configure validation process

When guest visitors need to create a RMA request, they fill in a quick webform.There are 4 fields in the form and you can configure each one according to your needs.

Take control over all aspects of RMA

Magento 2 refunds extension enables you to adjust return and replace process to the needs of each particular store.

Create a RMA request from the backend;
Define min. and max. return period after an order is completed;
Select min. and max. size for RMA attachments;
Compose a custom request confirmation message;
Generate shipping labels for printing;
Keep a customer constantly informed about the request processing;
Receive email alerts immediately when a new issue is placed;
Generate shipping labels automatically only when it’s needed (when a buyer presses ‘Print shipping label’).
Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • W3C Validated Code
* The name "Magento" and the logo are the trademarks of Magento, Inc.

General Questions

How can I pay for Amasty extensions?

You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.

What is the license policy? On how many websites can I use Amasty extensions?

Our license allows you to use a single extension license on one Magento installation.

Extension is not domain related, but installation related. If you run several domains on the same instance of Magento, you can use one extension license. However if you run each website on a new installation of Magento, you need separate license for each of them.

The full end-user license agreement is located here: https://amasty.com/license.html

How to install Magento extension by Amasty?

Each Amasty extension pack includes module files, an installation guide, a user guide and license text. Depending on the extension you purchase, there also may be import files which can be used by you as examples.

Amasty extensions are easy to install. All you need is to have FTP/SSH access details, and follow 3 steps to complete.

  • Unpack a "zip" file you download.
  • Upload all files from the "Step 1" and then from the "Step 2" folders to the root folder of your Magento installation.
  • Clear the cache.

If you are using code compilation, before installing the extension it's necessary to disable it! After you install, click the "Run Compilation Process" button in Admin - System - Tools - Compilation to recompile.

Please also check the extensions installation video guide:

Still unsure? Have complicated configurations or a lot of modules? We can offer professional installation service as well!

Can I test an Amasty extension on a staging site before transferring it to a live one?

Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.

Can I get a refund if an extension doesn’t suit me?

Absolutely. Amasty provides a 30-day money back guarantee. No risks for you.

Will I get any other benefits?

Yes! The good news is that every Amasty customer becomes a member of our Loyalty Program and can get a discount of up to 15%. You can find more information about it on the Program page. This is our way to thank you for being our client.

Just a happy customer
Actually, it's not our first RMA extension that we tried, but we stopped on this one because of flexible settings and a high-quality code (well done, guys). We use the extension for 2 months and all features work well. I like that Amasty always keeps their extensions updated and provide a good support if you need it.
Richard M.
Useful extension and support
Our company was faced with the problem of returning goods and we couldn’t deal with it by ourselves, so that’s why we decided to acquire RMA extension for our site.
What is especially important to us:
- Saves time
- Improves customer loyalty
- Organizes return process
- Helps to track returns
During three months of use so far there are no complaints in returning/replacing products for our customers. What is important, we started to receive a positive feedback, that’s why I acn say with confidence that it wasn’t a useless purchase, thanks to Amasty team
Also, Support team is very professional and patient, these guys kindly answered on all our questions, even on the silliest

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