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display all magento 2 customers' return requests in their accounts

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User Guide

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2.4.7-p4; 2.4.6-p9; 2.4.5-p11

RMA for Magento 2

see M1 version

4.8

16 Reviews

Make product returns management less costly and resource-consuming for shop owners with our adaptable Magento 2 RMA extension. Create value for customers by making the process transparent and consistent to increase customer lifetime value.

Make returns faster and easier to improve customer satisfaction
Process all requests automatically and save your team from manual tasks
Analyze RMA efficiency with detailed reports to reduce return rates
Auto-generate shipping labels to provide self-service and reduce operational costs
Communicate with customers in a live chat to create a pleasant experience
Improve mobile experience with the RMA with PWA add-on
Choose Lite, Pro, or Premium option to empower your store with the right solution
Hyva-ready storefront
Hyva checkout compatible by default

Why automate RMA?

Up to 40%

of the online purchases are returned. In the future, the amount of returns will reach a trillion dollars a year

73%

of shoppers claim they won't get back to the store if the return experience is poor (UPS Study).

73,7%

of the shop owners pay overtime to process more returns

While merchants work to provide excellent customer service, the experience doesn’t end when an item is purchased and delivered to a customer. For customers, the quality of service is truly evaluated when it comes to returns management. Poor RMA affects even long-lasting customer loyalty. For all that, returns and exchanges in Magento are costly and resource-consuming for store owners to manage due to logistics and time management.

What do you get with the RMA extension for Magento?

Magento 2 RMA extension covers all stages of the return management process in the most efficient way. Flexible module settings for customization are designed to build a return policy that perfectly suits any business model and meets customers’ needs. The automated Magento RMA system also makes request processing easy for admins while the advanced UX/UI significantly improves customer retention rates.

💎

Automated responsive RMA center to reduce operational costs

😍

Highly сompetative customer service

📊

Valid insights based on your return statistics

Retain customers with a powerful Magento RMA system

When buying online, site visitors solely rely on product descriptions and reviews as they have not tested the item in person yet. Even the most loyal customers may have some reasons for returns or exchanges. Build strong relationships with customers and minimize your site abandonment rate with Magento 2 Order Returns.

Let users control their requests

Simplify RMA process

Show up-to-date request statuses

Add step-by-step instructions

Benefit from quick messaging

Analyze RMA efficiency

Show RMA period for every product

Display contact data via pop-up

Let users control their requests

Let customers view and manage all their requests right in their accounts. It is possible to create returns in 2 ways: in the 'My Orders' tab or in a customized 'My Return Requests' section. User-friendly UX and UI components allow creating and managing several requests at once. To further ease navigation, shoppers can also get to their 'My Returns' tab directly from the header block.

Simplify RMA process

The Magento 2 RMA extension is designed to minimize the steps for creating a request. All that a customer (even a guest one) needs to do, is select the necessary values in the dropdown list, submit a request, and accept the ‘Return Policy’ checkbox. They can also check if they or the supplier will be paying for shipping in any particular case.

Show up-to-date request statuses

With the Magento 2 Return Order extension, a customer can track the progress of all their requests on either a grid view, or a detailed view with information for each request. Dynamic states and statuses are also changed automatically to keep information up-to-date in real time.

Add step-by-step instructions

As returns management in Magento may seem complicated to a consumer, you can provide detailed instructions to each RMA step. Display clear explanations and attach the necessary documents in a few clicks to speed up request processing.

Benefit from quick messaging

Give customers and store managers the opportunity to set up two-way communication. Apply a user-friendly live chat to better serve your customers and help them find the information they need with the admin ability to disable the chat on the frontend at any time. As a bonus, apart from the usual messages, with the Magento extension you can attach warranty, pictures, documents and other files needed for a successful resolution.

Analyze RMA efficiency

When customers see the resolved request, they will be asked to rate the process and leave some comments. Such feedback can be useful for further improvements and management analysis. Monitor the work of your managers and enhance your customer service using rates without any additional tools. You can disable the feedback pop-up anytime.

Show RMA period for every product

Add resolution periods to each product in the ‘More Information’ tab to build trust in your online store and make customers feel confident in products they buy. This also reduces their decision-making time due to the accurate, up-to-date information on the Magento 2 refund.

Display contact data via pop-up

Even though customers can see the resolution periods while purchasing, they tend to not keep them top of mind and can still try to return the product even after the period is over. In such cases, a popup is displayed and request creation becomes unavailable, which can irritate a customer. Add your contacts to the message and let them easily reach out to you to create a one-on-one connection.

Automate your RMA workflow

Non-optimized RMA management may cause potential losses to your store. Mistakes made during manual operations can affect relationships with customers and make the entire process more time-consuming. The advanced Magento 2 Returns Management tool is designed to automate the RMA system and reduce the workload on your admins so they can focus on optimizing other parts of your business.

Rapidly work through each request

Resolve complex requests

Easily manage all requests

Move all processed requests

Archive all completed requests

Be aware of every request

Rapidly work through each request

The efficient admin workspace allows managers to sort through requests extremely fast. All needed tools are placed in one space where admins can change statuses, send chat replies, share direct links, add shipping information or create new orders. If you create a new order, you can also use a special 'Back to Return' button to continue RMA processing without extra steps.

Resolve complex requests

In some cases, admins cannot resolve the request as per the customer's desires. With this Magento RMA plugin, it is possible to edit each RMA detail and split the request to operate products within it separately and provide a better resolution to each particular case within the same order.

Easily manage all requests

All requests that customers create or update are automatically added to the ‘Manage Requests’ grid with the appropriate status. Admins can easily view each request, change it’s status, attach files or add comments quickly. Moreover, requests can be split right in the request without the need to create separate ones.

Move all processed requests

The requests that require some actions from a customer are moved to a separate grid. The grid will be switched to the ‘Manage Requests’ only if a customer performs some of these actions. This way, you create a clear workspace to operate RMA faster.

Archive all completed requests

When a request is resolved, it is placed within the ‘Archived Requests’ grid with a status based on the chosen solution. This feature allows you to create a separate space for requests that no longer need processing. Moreover, you can easily track the most frequent solution and adapt your system according to this information.

Be aware of every request

For stores with numerous stock products, RMA availability can turn into a stream of requests. In such circumstances, you may easily miss some of them. Notify your admins about new requests and any changes made in the pending ones to apply the highest quality management.

Cover each need with Magento 2 returns

The solution is designed to make your return policy not only efficient, but profitable as well. A set of flexible settings allows you to create as many rules, conditions and resolutions as your business needs.

Create flexible return reasons

Add available item conditions

Adjust various resolutions

Manage request statuses

Create profitable rules

View return statistics

Create flexible return reasons

The first step for a customer during the request creation is choosing a reason to return. Input possible reasons in your backend settings to add extra flexibility to your return policy. Create an unlimited number of reasons and disable any of them if they become unprofitable.

Add available item conditions

A customer needs to choose the condition of the product before submitting a request. Customize conditions according to the specific product characteristics and the needs of your return strategy in one click.

Adjust various resolutions

A return of Magento 2 order does not always mean a return of money. Customers may want to exchange the product or repair it under warranty. Create as many resolutions as you want to and make RMA optimal both for you and your customers. Furthermore, apply a store credit system to turn Magento 2 refunded orders into revenue.

Manage request statuses

Each request passes through several statuses before it reaches a ‘Resolved’ state. Statuses noticeably simplify RMA processing for both a customer and a manager. Create additional statuses, assign them to particular states and grids, customize the titles and configure layouts to avoid possible errors.

Create profitable rules

Magento 2 Returns Rules is the key feature of the whole strategy: using the rules, you can customize resolution periods for each product or even make some of them unavailable for return, such as “On Sale”, ‘No returns’. It helps to streamline request processing and make it particularly controllable.

View return statistics

See basic metrics on return requests - number of requests, their statuses, managers’ effort, and top return reasons. Get some insights for improvements of your products and workflows.

[PRO, PREMIUM] Enhanced management and reports

We have empowered RMA Pro and Premium versions with automation rules, reports and export to make it a complex tool for advanced management and analytics. Use detailed reports to monitor incoming returns and detect the most troublesome issues that may affect overall customer satisfaction. Simplify and speed up operational return workflow to reduce costs.

Explore RMA data center

Speed up RMA requests processing

Set custom RMA request numbers

Import RMA data

Export RMA requests

Explore RMA data center

Access the effectiveness of each return management aspect and make the right improvement decisions. Reduce the number of return requests, easily checking and analyzing top return reasons, frequently returned items, and unfair customers.

Speed up RMA requests processing

Automatically assign managers, approve or reject return requests, change request statuses, and send notifications. Create complex rules without managers’ involvement.

Set custom ID numbers for RMA requests

Enhance the confidentiality of your business data by replacing default RMA request numbers with customized ones. Set a custom format for RMA request numbers using 8 available variables and specify the desired RMA ID padding. The customized RMA numbers will be displayed on the backend grids and in customer accounts on the frontend.

Import RMA data

Now, it is also possible to import various RMA data. Flexibly configure import settings, including import behavior, import file type, import source, etc., to achieve the desired results.

Export RMA requests

You can export any RMA requests data you need without coding by using the simple UI. Configure export fields, filter requests by any parameter, specify file format — one of the 6 formats available, and output options.

Magento Returns module is compatible with the Export Orders extension

To enjoy maximum export capabilities check out our Export Orders solution. Transfer orders with RMA requests to 3rd-party systems, manually or automatically. The product is fully compatible with RMA for Magento 2 extension.

[PREMIUM] Improved logistics management

The plan enjoys all the features of RMA Lite and Pro versions. We enhanced our RMA Premium with the shipping labels generator to speed up the return process both for customers, and your team. The product provides better logistics and supports UPS, FedEx, and DHL carriers.

Automatically generate shipping labels

Choose the carrier and package type

Let users download the shipping labels

Automatically generate shipping labels

Create and attach shipping labels right in the admin panel to process multiple RMA requests faster.

Choose the carrier and package type

Select the carrier that will deliver the returned products and a suitable shipping method. Specify one of the provided types of packaging, its dimensions.

Let users download the shipping labels

Make the whole return experience simple for your customers. Now they can print ready-made labels right from their account.

More Features for Magento 2 RMA extension

Collect additional customer information with extra
custom fields
Speed up communication with custom ‘Quick reply’ templates
Let registered users auto login to requests using the links in emails

Create returns with attachments right from the backend and use a Direct Link
Display Privacy Policy checkbox and redirect to RMA Policy page
Use as a warranty module

Best practices: what else your store may need

Drive more organic traffic

Reach the top of the search results page by implementing the SEO Toolkit for Magento 2 solution. Build a maximally effective SEO strategy to multiply the organic traffic and reduce marketing expenses.

Provide exclusive checkout experience

Get more completed orders by providing an extra-handy and easy-to-use checkout page. Explore One Step Checkout for Magento 2 to see how a checkout page should be organized.

Promote products on the most popular marketplace

Increase revenue by promoting your products on external platforms. Set up Google Shopping Feed for Magento 2 to drive additional sales from Google Shopping.

Draw the attention of customers to certain products

Highlight the items you want to promote using the Product Labels for Magento 2 extension. Mark discounts, special offers or just promote the products you need using the built-in labels pack.

What RMA Stands for in Magento 2?

RMA is the "return management authorization module" in Magento Enterprise. The three RMA types are. Store Credit, Refund, Exchange; the customer can request one of these types when they request an RMA from the Account Dashboard (within the completed order)

Vanilla M2 settings:

allow you to enable the RMA attribute to let shoppers return individual items. Any return in this case can be managed in the ‘Advanced Settings’ section of each product record. Given the attribute is disabled, a product won't be included in the list of returnable items.

Amasty M2 RMA settings:

manual control of the magento 2 rma process is time and resource-consuming. We offer you the opportunity to automate it and simplify the management from the m2 backend. Find a more detailed description of the features below.

Given everything is set up correctly, our extension handles requests and collects user's feedback automatically. It goes with settings that permit you to disable refunds for specific items and enable a live chat for faster issue-addressing. Customizable email templates are also included. Read on to examine a full list of features.

FAQ

What are the RMA extension for Magento 2 allows?

The RMA extension for Magento 2 allows submitting requests from both the storefront (customer account and dedicated forms for guests) and the admin area. Besides selecting the item(s) for return, a customer needs to answer several questions regarding package and item conditions, request resolution, etc.

Why do you need to use Magento 2 return order extension?

Magento 2 return order extension will help you implement and manage customer care service. Having a clear and simple return policy can increase your sales. Statistics show that over 60% of customers won’t buy in your store if they can’t find your RMA policy.

What features are must-haves for Magento 2 returns management?

To increase customer satisfaction, you need to inform them about each step of the return process and notify them about the status of their request. According to statistics, almost 60% of clients prefer to get notifications about the refund status.

magento 2 rma, Magento 2 returns managemen

What are the benefits of the Magento 2 RMA module?

Magento 2 RMA module helps you retain customers even if they have had problems with the order. Research shows that 70% of shoppers are ready to return to your store if you were able to solve their problem.

How to make refund in Magento?

Find the order that you wish to refund. Click View. Click Credit Memo. If the products are to be returned to stock, check Return to Stock (if not, leave blank) and set quantity to refund.

How do Magento 2 returns influence your sales?

How Magento 2 returns influence your revenue and sales depends on the quality of your customer service. If you have a clear RMA policy and the return process is simple for the customer, most likely, 96% of customers will return to your store again to buy other products.

What is Magento 2 Product Return RMA?

RMA (Return Merchandise Authorization) is the process of returning a product to receive a refund, replacement, or repair during the stipulated time period.

Magento 2 Product Return RMA – Integrate RMA system in your online store and manage customer requests related to product return, refund, exchange, and order cancellation.

How do I return a product in Magento 2?

Magento 2 RMA module provides RMA for the guest user also. You just need to click the Order Returns link at the footer of the home page. After clicking on this link you just need to enter their correct Order Id and Email. The guest user can create new RMA very easily.

What is RMA process?

RMA stands for return merchandise authorization. It's the first part of the process of returning a product to a business to receive a refund, replacement, or repair. In this step, the business and customer discuss the problem and the business determines the validity of the issue.

What is the difference between Magento refund offline and online?

Magento supports 2 types of refunds: Online and Offline. Online refunds will also refund the amount at the payment gateway. Offline refunds will only refund the amount on Magento. An Offline refund is created when you click the Credit Memo button of the order from the Magento admin area.

Magento RMA System

RMA is a powerful tool for managing the processing return and exchange requests within your workflow. This, in turn, allows your customers to request and manage returns and exchanges directly from your webstore. RMA is a powerful tool for managing the return and exchange of items purchased by customers in your store.

Magento 2 RMA extension with free installation

If you buy Magento 2 RMA extension and Pro Support Subscription (here: https://amasty.com/magento-support-subscription-service.html), you will get free installation and configuration service

Magento 2 returns extension

Magento 2 returns extension handles return requests for each item, some items or the whole order. Customers after placing an order can request for replacement/refund for the whole order or specific items only. Therefore, RMA requests are very flexible to any shoppers.

Is API support in Magento 2 RMA included?

Yes, Magento 2 RMA API support is included in the Pro and Premium extension versions. The following methods are available for store admins to use: get, put, post, and delete. It is important because it helps to speed up the data exchange process and reduce the volume of manual work. For more information, check out the user guide.

How does the Magento Returns and Exchanges extension usage impact your online business prosperity?

The Magento 2 Returns and Exchanges (RMA) extension helps to increase both customer's satisfaction and number of sales. By offering a transparent and hassle-free returns and exchanges policy, you can reduce purchase hesitations and increase conversion rates. Because customers wil feel more confident in making a purchase knowing they have the option to return or exchange items if needed.

4.3

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Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...

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You can find the link to the Shipping Label in any RMA Request. The module generates internal shipping labels regardless the shipping method chosen by a customer.

There is no setting in the extension configuration to disable it in the admin panel. However, you can disable the feedback option enabling some code modifications. Comment out the code part responsible for the feature in the following file: /app/code...

4.8

16 reviews

4.3

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Add Your Review

Manne Jansson
Mekster, E-commerce Manager
Nov 11, 2020
Helps you structure and streamline RMA-processes

100%

We wanted a solution to address the complexity of returns, and this module helps a lot during RMA process. It is very well integrated with default magento and a lot of details has been considered by Amasty. If you have troubles to handle your RMA-matters in one place this a really good module that helps you both structure and streamline your RMA-processes

Amasty answer
Hi Manne, thank you for the kind words about our RMA extension. It's great to hear that our RMA extension has helped you effectively manage product returns, and we really appreciate your trust and feedback!
Dennie Clerx
DepaLux BV, Owner
May 18, 2020
The returnproces for the customer was simplified

100%

We use it for about 3 months, because we have got such an issue as managing returns was impossible without a good extension. After using it the returnproces for the customer was simplified which lowered time spend per return request by a alot. Extension gives an ability to show the right information at the right time to any customer wanting to request a return. Support team made the answers in a day. I would recommend this extension to any webshop owner having trouble managing their return requests.

Amasty answer
Hello, Dennie!
Thank you for your kind review.
We are glad that you appreciate RMA M2 quality.
We would be happy to see you in our store again!
Manne
Mekster AB, Marketing Manager
Jan 20, 2020
Return matters in a easy effective way

100%

Return matters in a easy effective way. Return management goes 20% faster. Easy UX for customer service staff. I can reccomend this extention to E-commerce stores.

Amasty answer
Dear Manne!
Thank you for choosing our extensions, I’m glad that you appreciate their quality.
We would be happy to see you in our store again!
Alan
Oct 18, 2019
Great update!

100%

I have reinstalled RMA this Monday and o my goodness it works so well now! In the last two years, this is the best update that has been made for this module. And I'm glad that updates are still free.
Luisa
Sep 26, 2019
Waiting for updates

80%

It’s cool, but I'm waiting for an update with more capabilities for automation and analytics. I want to understand why customers ask for a refund without polls and ga.
BFF
Sep 13, 2019
Recommend it

100%

I appreciated the ability to sort requests automatically. Now my admin is not stank with requests I see only those I need to complete. Different terms of refund are also valued.
Chloe
Aug 30, 2018
Cool job

100%

I'm fully satisfied with the extension. It works nice and correctly. The ability to attach multiple files to the request was added lately. It's super convenient! Many thanks to Amasty.
Ruby
Jul 23, 2018
Working

80%

The module worked well on the Magento v 2.1. When I upgraded it to the v 2.2, smth went wrong. I was nervous an' shocked an' unsuccessfully tried to recover it. Then I turned to support. They promised me ttey'd fix the problem in a short time. I felt I was waiting too long - this extension is very important for my store. Now it works as it shoud do.
The_Hoods
May 31, 2018
Worth it!

100%

It's 100% worth it. The mod surpassed all my expectations. It saves my time and money. I believe it's an essential solution if you have more than one return per month. Btw, the support is good too. I faced some minor issues while installing, and support managers operatively helped me to deal with them.
musicFan_3
Apr 4, 2018
My best experience

100%

Came across this mod and decided to try it. For now, I see that it was a good idea. It literally manages the rma process in my store. P.S. Thnks for a detailed user guide. I even didn't have to turn to support to configure the ext.
happy guy
Jan 21, 2018
Recommend

100%

I like the extension. Bought several Amasty modules at a time and they're all working. No conflicts or something of the kind. Nice job, guys!
Shaan01
Nov 10, 2017
Helpful module and support too

100%

Very well module. It have many helpful functions. I use it every day and all is ok. When I have questions, i ask them in support and they always help to me.
hunter
Jul 1, 2017
Allmost great

80%

The module is good and works as described. I'd give it 5 stars if not the drawback I'm very unhappy wth. My clients oftn complain they do not see new comments in their requests timely as they don't stand out. Now I'm waiting for the support's reply. Hope, they will do smth wth that.
Blake Tate
Feb 17, 2017
Exellent module

100%

This extension is great. I recommend it to everyone running RMA.
Richard M.
Dec 29, 2016
Just a happy customer

100%

Actually, it's not our first RMA extension that we tried, but we stopped on this one because of flexible settings and a high-quality code (well done, guys). We use the extension for 2 months and all features work well. I like that Amasty always keeps their extensions updated and provide a good support if you need it.
Simon
Oct 21, 2016
Useful extension and support

100%

Our company was faced with the problem of returning goods and we couldn’t deal with it by ourselves, so that’s why we decided to acquire RMA extension for our site. What is especially important to us: - Saves time - Improves customer loyalty - Organizes return process - Helps to track returns During three months of use so far there are no complaints in returning/replacing products for our customers. What is important, we started to receive a positive feedback, that’s why I acn say with confidence that it wasn’t a useless purchase, thanks to Amasty team Also, Support team is very professional and patient, these guys kindly answered on all our questions, even on the silliest

Do you need specific features added so you can achieve your business goals?

Drop us a line and we'll customize this extension for you!

Build an effective return policy with a suitable Magento 2 RMA module

Whether you are new to online retail, or you have already a mature business with a network of stores, you still face the need to reduce costs on RMA and keep your clients happy. Still, each business is unique and undergoes its way with a set of challenges to handle here and now. We created three RMA plans so you could empower your store with the proper functionality without overpaying for extra features.

RMA

$219

Set a specific return period for any product
Disable returns for particular items (e.g. discounted ones)
Add RMA details to products info and to the shopping cart
Create return reasons, add item conditions and adjust resolutions
Manage multiple items in one request
Provide automatic step-by-step instructions
Communicate with customers in a live chat
Notify admins and customers about requests status changes

View demo

RMA Pro

$349

RMA included

Automation Rules for RMA

Reports for RMA

Update statuses automatically based on multiple conditions
Auto-assign requests to particular managers
Set the rules for automatic notifications
Analyze RMA statistics with detailed reports
Identify problematic customers and unprofitable products
Analyze the efficiency of your managers work
Monitor the dynamics of average lead-time
Manage RMA requests using API
Set custom RMA request numbers
Export and import RMA data

View demo

RMA Premium

$449

RMA and RMA Pro included

Automation Rules for RMA

Reports for RMA

Shipping Labels for RMA

Generate automatic labels for UPS, FedEx and DHL carriers
Choose suitable package type and dimensions
Attach ready-made labels to RMA requests
Let shoppers download labels in customer accounts
Update or correct improperly created labels
Create multiple packages for one return request

View demo

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RMA for M2 (Lite)
RMA Hyva Compatibility
RMA for M2

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Version 2.10.1 Last Update: Oct 15, 2024

2.10.1 - Oct 15, 2024

Fix fixed the issue that occurred when creating an RMA request as a guest user

2.10.0 - Sep 30, 2024

Improvement it is now possible to restrict the creation of RMAs for site guests to only the store view where the order was placed (Note: this functionality is available as part of an active product subscription or support subscription)
Improvement we added the ability to hide the 'Billing Last Name' field on the RMA Login form for site guests (Note: this functionality is available as part of an active product subscription or support subscription)
Fix fixed filtering by Order ID in the Manage Requests grid
Fix fixed delays in sending messages in the RMA chat

Version 2.9.0 Last Update: Jun 27, 2024

2.9.0 - Jun 27, 2024

Improvement autofill for Credit Memo data according to RMA request data was added to the Pro and Premium versions of the module (Note: the functionality is available as a part of an active product subscription or support subscription)
Fix we solved the problem with the missing date of message sending and information about files in the API response
Fix fixed the discrepancy between customer and administrator time zones in the RMA chat

Version 2.8.2 Last Update: Apr 18, 2024

2.8.2 - Apr 18, 2024

2.8.2
Compatibility now the extension is compatible with Magento 2.4.7

2.8.1 - Jan 19, 2024

Fix now labels are displayed according to the corresponding store view
Fix we fixed the error that occurred in the Reports in detail page
Fix now Return QTY is displayed correctly in RMA requests for Bundle products

2.8.0 - Nov 02, 2023

Compatibility we added the compatibility with Hyvä Theme for RMA. You can find the 'amasty/module-rma-hyva' package for installing in composer suggest (Note: the compatibility is available as a part of an active product subscription or support subscription. For the correct Hyvä compatibility work, the GraphQL module should also be installed. You can find it in the composer suggest 'amasty/rma-graphql')

Version 2.7.0 Last Update: Aug 30, 2023

2.7.0 - Aug 30, 2023

New now it is possible to set up custom RMA ID number in Pro and Premium module versions (Note: the compatibility is available as a part of an active product subscription or support subscription)
Compatibility we added the compatibility with Amasty Import Orders extension for Pro and Premium versions (Note: the compatibility is available as a part of an active product subscription or support subscription)
Improvement admin email notification about customer’s new chat message was added
Fix we fixed the problem with 'Customer's Direct Link' field displaying
Fix the issue with an order item return when the rest of the items in the order were canceled was solved
Fix we corrected RMA Status and Order Number displaying in the emails when 'Amasty RMA empty admin template' is being used
Fix the issue with the Customers' Pending Requests counter was resolved

Version 2.6.11 Last Update: Apr 17, 2023

2.6.11 - Apr 17, 2023

Fix we fixed the issue with the Last Update (hours) condition so now the request statuses are being changed according to the rules
Fix we corrected the 'Customs Value' and 'Total Weight' parameters displaying while return request package is being created
Fix we fixed the issue where 'RMA ID' and 'created at' were not showing up in emails

2.6.10 - Mar 03, 2023

Compatibility now the extension is compatible with Magento 2.4.5-p2, 2.4.6

2.6.8 - Jun 01, 2022

New for all Amasty solutions, we have compiled separate packages, each of which includes a unique set of extensions. So that you can more easily find all available updates for your package in the Change Log tab, please find the menu on the left and choose the extension(s) included in the package. (A list of extensions included in a package can be found under the Description tab)

Version 1.0.1 Last Update: Feb 22, 2022

1.0.1 - Feb 22, 2022

Improvement we revised the content of the extension package

Version 1.1.2 Last Update: Jan 20, 2025

1.1.2 - Jan 20, 2025

Compatibility the extension with the Hyvä Theme now fully complies with WCAG 2.1 Level AA requirements

1.1.1 - Aug 01, 2024

1.1.0 - Jan 24, 2024

Improvement now custom ID number and Customer’s new chat message functionalities are also available for Hyvä Theme

Version 1.0.1 Last Update: Nov 03, 2023

1.0.1 - Nov 03, 2023

Fix we corrected the composer file dependencies

1.0.0 - Nov 01, 2023

Initial Release

Version 2.9.2 Last Update: Apr 26, 2025

2.9.2 - Apr 26, 2025

Compatibility compatibility with PHP 8.4 was improved.

2.9.1 - Oct 15, 2024

Fix fixed the issue that occurred when creating an RMA request as a guest user

2.9.0 - Sep 30, 2024

Improvement it is now possible to restrict the creation of RMAs for site guests to only the store view where the order was placed (Note: this functionality is available as part of an active product subscription or support subscription)
Improvement we added the ability to hide the 'Billing Last Name' field on the RMA Login form for site guests (Note: this functionality is available as part of an active product subscription or support subscription)
Fix fixed filtering by Order ID in the Manage Requests grid
Fix fixed delays in sending messages in the RMA chat

Version 2.8.0 Last Update: Jun 27, 2024

2.8.0 - Jun 27, 2024

Improvement autofill for Credit Memo data according to RMA request data was added to the Pro and Premium versions of the module (Note: the functionality is available as a part of an active product subscription or support subscription)
Fix we solved the problem with the missing date of message sending and information about files in the API response
Fix fixed the discrepancy between customer and administrator time zones in the RMA chat

Version 2.7.2 Last Update: Apr 18, 2024

2.7.2 - Apr 18, 2024

2.7.2
Compatibility now the extension is compatible with Magento 2.4.7

2.7.1 - Jan 19, 2024

Fix now labels are displayed according to the corresponding store view
Fix we fixed the error that occurred in the Reports in detail page
Fix now Return QTY is displayed correctly in RMA requests for Bundle products

2.7.0 - Aug 30, 2023

New now it is possible to set up custom RMA ID number in Pro and Premium module versions (Note: the compatibility is available as a part of an active product subscription or support subscription)
Compatibility we added the compatibility with Amasty Import Orders extension for Pro and Premium versions (Note: the compatibility is available as a part of an active product subscription or support subscription)
Improvement admin email notification about customer’s new chat message was added
Fix we fixed the problem with 'Customer's Direct Link' field displaying
Fix the issue with an order item return when the rest of the items in the order were canceled was solved
Fix we corrected RMA Status and Order Number displaying in the emails when 'Amasty RMA empty admin template' is being used
Fix the issue with the Customers' Pending Requests counter was resolved

Version 2.6.11 Last Update: Apr 17, 2023

2.6.11 - Apr 17, 2023

Fix we fixed the issue with the Last Update (hours) condition so now the request statuses are being changed according to the rules
Fix we corrected the 'Customs Value' and 'Total Weight' parameters displaying while return request package is being created
Fix we fixed the issue where 'RMA ID' and 'created at' were not showing up in emails

2.6.10 - Mar 03, 2023

Compatibility now the extension is compatible with Magento 2.4.5-p2, 2.4.6
Refactoring we replaced the deprecated Zend library

2.6.9 - Nov 21, 2022

Fix we fixed the memory limit issue on the 'My Orders' section
Fix we fixed the compatibility with PHP 8.1
Fix we updated the 'URL Prefix' sample link
Fix the styles issue in the Admin Notification Template was resolved
Fix we resolved the issue with different RMA request creation for products from one order
Fix the issue with discounted products refund was resolved
Fix we corrected the error occurred when changing RMA Request status in case customer was deleted

2.6.8 - Apr 19, 2022

Improvement code was refactored according to Magento Marketplace standards

2.6.7 - Apr 07, 2022

Compatibility now the extension is fully compatible with Magento 2.4.4, 2.4.3-p2, 2.3.7-p3
Improvement we switched the module to a declarative schema

2.6.6 - Feb 10, 2022

Compatibility now the extension is compatible with Magento 2.4.4

2.6.5 - Jan 18, 2022

Fix we fixed the issue with the validation of products with custom options
Fix we resolved the problem that occurred when a custom URL prefix is used

2.6.4 - Nov 16, 2021

Fix we fixed the issue that occurred in multiple submitting RMA form

2.6.3 - Oct 20, 2021

Improvement we enhanced the GraphQl extension and covered the missing settings

2.6.2 - Jun 24, 2021

Fix we resolved the issue with rma-graphql package installing via composer

2.6.1 - Jun 21, 2021

Fix we resolved the issue with RMA tab missing on the order detailed page in admin panel for a user with the limited role

2.6.0 - Jun 10, 2021

Compatibility now the module is read and write GraphQL compatible

Version 2.5.0 Last Update: May 24, 2021

2.5.0 - May 24, 2021

New we added API methods that allow admin to connect RMA requests to and from other systems such as ERP and CRM
Improvement we added the link ‘My Returns’ to the header links block to let you check a returns page without additional steps
Improvement we enhanced the work of the settings for displaying return information to display the corresponding text for downloadable and virtual products
Improvement we made an automatic login for registered customers from email about RMA request
Fix we fixed the issue with the ‘Was on sale’ condition applied to products that weren’t on discount

Version 2.4.0 Last Update: Apr 23, 2021

2.4.0 - Apr 23, 2021

Improvement we added a new option that allows your customers to create returns from the order grid at the customer account
Improvement now, when a new order is created via the RMA request, you may return to this request in one click via the button ‘Back to Return’

Version 2.3.1 Last Update: Mar 09, 2021

2.3.1 - Mar 09, 2021

Improvement we refactored the compatibility mechanism with Export extensions

2.3.0 - Feb 10, 2021

Compatibility we made the module compatible with Amasty Export Orders extension for you to export fields from Amasty RMA
Fix we fixed display of currency symbol in RMA reports
Fix we solved the problem with emails to confirm new returns and to notify about new messages in chat from admin
Fix we fixed issues in js file

Version 2.2.23 Last Update: Jan 18, 2021

2.2.23 - Jan 18, 2021

Improvement MFTF tests were moved to additional packages

2.2.22 - Nov 19, 2020

Compatibility now the extension is compatible with Amasty Jet Theme

2.2.21 - Oct 29, 2020

Improvement minor code improvements were implemented to enhance the extension security

2.2.20 - Oct 01, 2020

Fix we fixed the issue with sending RMA notifications to admin when creating returns from Admin panel

2.2.19 - Aug 26, 2020

Improvement code was refactored according to Magento Marketplace standards

2.2.18 - Aug 12, 2020

Improvement we added CSS to the extension to avoid incorrect image displaying while creating a new return
Fix we fixed the issue with return information displayed on frontend when a return rule is set up on attributes

2.2.17 - Jul 29, 2020

Improvement code was refactored according to Magento Marketplace standards

2.2.16 - Jul 21, 2020

Improvement minor visual improvement in the Admin Area

2.2.15 - Jul 14, 2020

Compatibility now the extension is compatible with Amasty Jet Theme

2.2.14 - Jul 01, 2020

Fix we fixed a minor issue with API

2.2.13 - Jun 18, 2020

Fix we fixed the issue appeared when upgrading from 1.3.7 to 2.2.0 version with RMA requests created
Fix we resolved the problem appeared when changing a timezone in Magento

2.2.12 - May 21, 2020

Fix now the file extension is added to Shipping Label when downloaded from Customer Accounts
Fix we resolved data integrity issue when upgrading to 2.0.0 version
Fix we fixed the issues appeared when attaching the files to RMA request from Admin Panel

2.2.11 - Apr 23, 2020

Improvement we added the option that allows you to attach files to RMA request created via Admin Panel

2.2.10 - Apr 01, 2020

Improvement we improved code constructions for Magento Marketplace standards
Fix we fixed styling issues in admin panel

2.2.9 - Mar 03, 2020

Improvement we added tooltips with description to RMA reports
Improvement we enhanced MFTF tests
Improvement minor visual improvements in the admin area

2.2.8 - Feb 19, 2020

Fix we fixed the issue with downloading attached to chat files

2.2.7 - Feb 18, 2020

New now it is possible to turn off the chat on the frontend
Improvement we added the switch to the extension's general settings that allows to turn off the 'How do you rate the work of a manager' pop-up
Improvement now extension covered by Magento Functional Testing Framework tests
Fix we solved the problem with rendering custom options and selected attributes in RMA block 'Details'
Fix we fixed saving RMA message where RMA was created from admin side
Fix we fixed error 'No such entity with id = ' where customer group was deleted before RMA's creation
Fix we fixed issue with sending emails and using function setFrom() by store
Fix we fixed issue with download files with uppercase extension name (e.g.: JPG) from chat

2.2.6 - Jan 29, 2020

Compatibility with Magento 2.3.4 was tested and confirmed

2.2.5 - Jan 08, 2020

Fix we solved the problem with compilation on Magento 2.1.x
Fix we solved the problem with translating alert while RMA request creating
Fix we solved the problem with saving RMA request on Magento 2.1.7
Fix we solved the problem installing add-on RMA Reports

2.2.4 - Dec 03, 2019

Improvement we added a Lead Time column to RMAs grid - now you can watch for time resolving all your requests even from the grid
Improvement now, the feature downloading RMA requests to csv offers you to download archieved requests
Fix we solved the issue with displaying product images on RMA request for simple products
Fix we solved the issue with setup di compile on Magento 2.1.x
Fix we solved the issue with deactive returning simple product

2.2.3 - Oct 29, 2019

Improvement we implemented UX enhancement for Product Reviews Tab in RMA request on admin panel
Fix we solved the problem with displaying return options on cart page
Fix we resolved the problem with extension upgrade
Fix we solved the problem with displaying shipping cost information in RMA requests

2.2.2 - Oct 25, 2019

Fix we resolved the problem with default Magento JS bundling

2.2.1 - Oct 18, 2019

Fix we solved the problem with displaying empty resolution period for RMA requests
Fix we solved the problem with translation Resolution period for different Store Views on RMA requests

2.2.0 - Oct 02, 2019

New we introduced a new dashboard report with a lifetime statistic on all the opened RMA requests in your store.
New now you can see a history log of all RMA requests.
New now you can automate RMA requests according to the configured rules. The feature is not included in the module and can be purchased separately as an add-on.
Improvement we added templates of quick replies for communication with clients.
Improvement we added a button that lets you open a Credit Memo immediately from the RMA request and make a new Order.

Version 2.1.1 Last Update: Sep 18, 2019

2.1.1 - Sep 18, 2019

Fix we resolved the problem with upgrade script

2.1.0 - Aug 19, 2019

New we added the ability to restrict RMA for products which were sold through promo actions
New we resolved issue with default RMA rule

Version 1.3.7 Last Update: Aug 14, 2019

1.3.7 - Aug 14, 2019

Improvement notifications for RMA requests in Customer Account was enhanced

1.3.5 - May 24, 2019

Fix the issue with HTML tags in emails for 'Comments History' text was resolved

1.3.4 - Jan 31, 2019

Fix the issue with RMA templates while creating/amending RMA statuses was resolved

1.3.3 - Dec 06, 2018

Fix the issue with the error while previewing RMA email templates was resolved

1.3.2 - Dec 04, 2018

Improvement now it is possible to set the order statuses to allow RMA on the frontend

1.3.1 - Oct 24, 2018

Fix the issue with email templates after the 'setup:upgrade' command execution was resolved
Fix the issue with the area code after the 'setup:upgrade' command execution was resolved

1.3.0 - Sep 07, 2018

New introducing the ability to disallow RMA creation for certain order statuses

Version 1.2.7 Last Update: Jul 11, 2018

1.2.7 - Jul 11, 2018

Fix the issue with updating Magento from v.2.1.x to v.2.2.x was resolved

1.2.6 - Jul 09, 2018

New The ability to attach multiple files to RMA request was added

1.2.5 - Apr 27, 2018

Fix the issue with quantity of deleted products in RMA request was resolved

1.2.4 - Apr 12, 2018

FIxed an issue with sorting RMA requests on grid

1.2.3 - Apr 11, 2018

Fixed an issue with deleted products from Magento in RMA requests

1.2.2 - Apr 02, 2018

Fixed an issue with admin email notifications

1.2.1 - Feb 22, 2018

Fixed an issue with default route 'rma' after updating
Fixed issues on RMA status grid

1.2.0 - Dec 20, 2017

New 'URL address for RMA' is added into the General Settings. Now, you can specify the custom URL address for RMA requests.
Fixed an issue with bundle products
Compatibility with PHP 7.1 was improved

Version 1.1.2 Last Update: Nov 14, 2017

1.1.2 - Nov 14, 2017