display all customers' return requests in their accounts

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User Guide

2.4.3, 2.4.2-p2, 2.3.7-p1, 2.4.2-p1, 2.3.7

RMA for Magento 2

see M1 version

4.8

96%

16 reviews

Automate product returns management and bring your customer service to a new level with our adaptable Magento 2 RMA extension.

Process all requests automatically using an add-on
Analyze RMA efficiency with detailed reports
Auto-generate shipping labels
Set a specific resolution period for any product
Disable returns for particular items
Communicate with customers in a live chat
Use read + write GraphQL features

Book a Live Demo

60 days money back

Free lifetime updates

90 days free support

Buy together

10%

RMA M2

$219

Extended Product Grid with Editor for Magento 2

10%

Extended Product Grid with Editor M2

$199

10%

One Step Checkout M2

$319

$737

Save $73.70

$663.30

❓ Challenge

While merchants work to provide excellent customer service, the experience doesn’t end when an item is purchased and delivered to a customer. For customers, the quality of service is truly evaluated when it comes to returns management. Poor RMA affects even long-time customer loyalty. At the same time, returns can be difficult for store owners to manage due to logistics and time management.

⭐ Solution

Apply powerful Magento 2 RMA to cover all stages of the RMA process in the most efficient way. Flexible module settings for customization allow you to build a return policy that perfectly suits your business model and meet your customers’ needs. Our automated system also makes request processing easy for admins while the advanced UX/UI significantly improves customer retention rates.

Bring your customer service to a new level

🚀

Stand out from competitors with unique post-sale support

💻

Reduce the workload on your admins with automated requests processing

👐

Increase customer loyalty with a quick and easy RMA tool

Retain Customers with a Powerful RMA System

When buying online, site visitors solely rely on product descriptions and reviews as they have not tested the item in person yet. Even the most loyal customers may have some reasons for returns or exchanges. Build strong relationships with customers and minimize your site abandonment rate with Magento 2 Order Returns.

Let users control their requests

Simplify RMA process

Show up-to-date request statuses

Add step-by-step instructions

Benefit from quick messaging

Analyze RMA efficiency

Let users control their requests

Let customers view and manage all their requests right in their accounts. It is possible to create returns in 2 ways: in the 'My Orders' tab or in a customized 'My Return Requests' section. User-friendly UX and UI components allow creating and managing several requests at once. To further ease navigation, shoppers can also get to their 'My Returns' tab directly from the header block.

Simplify RMA process

The Magento 2 RMA extension is designed to minimize the steps for creating a request. All that a customer (even a guest one) needs to do, is select the necessary values in the dropdown list, submit a request, and accept the ‘Return Policy’ checkbox. They can also check if they or the supplier will be paying for shipping in any particular case.

Show up-to-date request statuses

With the Magento 2 Return Order extension, a customer can track the progress of all their requests on either a grid view, or a detailed view with information for each request. Dynamic states and statuses are also changed automatically to keep information up-to-date in real time.

Add step-by-step instructions

As returns management in Magento may seem complicated to a consumer, you can provide detailed instructions to each RMA step. Display clear explanations and attach the necessary documents in a few clicks to speed up request processing.

Benefit from quick messaging

Give customers and store managers the opportunity to set up two-way communication. Apply a user-friendly live chat to better serve your customers and help them find the information they need with the admin ability to disable the chat on the frontend at any time. As a bonus, apart from the usual messages, with the Magento extension you can attach warranty, pictures, documents and other files needed for a successful resolution.

Analyze RMA efficiency

When customers see the resolved request, they will be asked to rate the process and leave some comments. Such feedback can be useful for further improvements and management analysis. Monitor the work of your managers and enhance your customer service using rates without any additional tools. You can disable the feedback pop-up anytime.

Build Trust with Detailed Return Info

When it comes to returns management, complaints and controversial cases are unavoidable. But with the Magento Returns module, you can keep your customers informed even before they make a request. Keeping them in the loop and aware of the return terms can help prevent unwanted conflicts.

Show RMA period for every product

Add RMA details to shopping cart

Display contact data via pop-up

Show RMA period for every product

Add resolution periods to each product in the ‘More Information’ tab to build trust in your online store and make customers feel confident in products they buy. This also reduces their decision-making time due to the accurate, up-to-date information on the Magento 2 refund.

Add RMA details to shopping cart

Improve the usability of your store by letting customers view all available resolutions within a certain period for products they are going to buy in one place. By showing refund information about orders in the Magento 2 shopping cart, there will be no need to search for this information separately resulting in a seamless customer experience.

Display contact data via pop-up

Even though customers can see the resolution periods while purchasing, they tend to not keep them top of mind and can still try to return the product even after the period is over. In such cases, a popup is displayed and request creation becomes unavailable, which can irritate a customer. Add your contacts to the message and let them easily reach out to you to create a one-on-one connection.

Automate Your RMA Workflow

Non-optimized RMA management may cause potential losses to your store. Mistakes made during manual operations can affect relationships with customers and make the entire process more time-consuming. The advanced Magento 2 Returns Management tool is designed to automate the RMA system and reduce the workload on your admins so they can focus on optimizing other parts of your business.

Rapidly work through each request

Resolve complex requests

Easily manage all requests

Move all processed requests

Archive all completed requests

Be aware of every request

Rapidly work through each request

The efficient admin workspace allows managers to sort through requests extremely fast. All needed tools are placed in one space where admins can change statuses, send chat replies, share direct links, add shipping information or create new orders. If you create a new order, you can also use a special 'Back to Return' button to continue RMA processing without extra steps.

Resolve complex requests

In some cases, admins cannot resolve the request as per the customer's desires. With the Magento 2 RMA module, it is possible to edit each RMA detail and split the request to operate products within it separately and provide a better resolution to each particular case within the same order.

Easily manage all requests

All requests that customers create or update are automatically added to the ‘Manage Requests’ grid with the appropriate status. Admins can easily view each request, change it’s status, attach files or add comments quickly. Moreover, requests can be split right in the request without the need to create separate ones.

Move all processed requests

The requests that require some actions from a customer are moved to a separate grid. The grid will be switched to the ‘Manage Requests’ only if a customer performs some of these actions. This way, you create a clear workspace to operate RMA faster.

Archive all completed requests

When a request is resolved, it is placed within the ‘Archived Requests’ grid with a status based on the chosen solution. This feature allows you to create a separate space for requests that no longer need processing. Moreover, you can easily track the most frequent solution and adapt your system according to this information.

Be aware of every request

For stores with numerous stock products, RMA availability can turn into a stream of requests. In such circumstances, you may easily miss some of them. Notify your admins about new requests and any changes made in the pending ones to apply the highest quality management.

Cover Each Need with Magento 2 Returns

The solution is designed to make your return policy not only efficient, but profitable as well. A set of flexible settings allows you to create as many rules, conditions and resolutions as your business needs.

Create flexible return reasons

Add available item conditions

Adjust various resolutions

Manage request statuses

Create profitable rules

Create flexible return reasons

The first step for a customer during the request creation is choosing a reason to return. Input possible reasons in your backend settings to add extra flexibility to your return policy. Create an unlimited number of reasons and disable any of them if they become unprofitable.

Add available item conditions

A customer needs to choose the condition of the product before submitting a request. Customize conditions according to the specific product characteristics and the needs of your return strategy in one click.

Adjust various resolutions

A return of Magento 2 order does not always mean a return of money. Customers may want to exchange the product or repair it under warranty. Create as many resolutions as you want to and make RMA optimal both for you and your customers. Furthermore, apply a store credit system to turn Magento 2 refunded orders into revenue.

Manage request statuses

Each request passes through several statuses before it reaches a ‘Resolved’ state. Statuses noticeably simplify RMA processing for both a customer and a manager. Create additional statuses, assign them to particular states and grids, customize the titles and configure layouts to avoid possible errors.

Create profitable rules

Magento 2 Returns Rules is the key feature of the whole strategy: using the rules, you can customize resolution periods for each product or even make some of them unavailable for return, such as “On Sale”, ‘No returns’. It helps to streamline request processing and make it particularly controllable.

PRO and PREMIUM Options for Magento 2 RMA

Automatically generate shipping labels

Create and attach shipping labels right in the admin panel using Shipping Labels for RMA Add-On. The option is beneficial for the owners who:

Need to process multiple RMA requests faster;
Want to improve loyalty with the ready-made labels;
Use UPS, FedEx and DHL carriers.

Speed up RMA requests processing

Use the Automation Rules for RMA Add-On to get the capability to automatically assign managers, change request statuses or send notifications.

Approve or reject requests automatically;
Update statuses based on multiple conditions;
Create complex rules without managers’ involvement.

Track and analyze your RMA data

Apply a Magento 2 RMA Reports Add-On to access the effectiveness of each return management aspect and make the right improvement decisions. Reduce the number of return requests, easily checking and analyzing:

Top return reasons;
Frequently returned items;
Problematic customers.

NEW | Export RMA requests

Now you can export any RMA requests data you need without coding using the simple UI. Configure export fields, filter requests by any parameter, specify file format (6 formats are available!) and output options.

Also, RMA is fully compatible with the Export Orders solution: export orders with RMA requests directly to 3rd-party systems, manually or automatically.

More Features

Collect additional customer information with extra
custom fields
Speed up communication with custom ‘Quick reply’ templates
Upgrade front end design with full Jet Theme compatibility
NEW: Let registered users auto login to requests using the links in emails

Create returns with attachments right from the backend and use a Direct Link
Display Privacy Policy checkbox and redirect to RMA Policy page
Use as a warranty extension for Magento

Build an effective return policy

That perfectly suits your business model

RMA Lite

STANDARD SET

$219

Set a specific return period for any product
Disable returns for particular items (e.g. discounted ones)
Add RMA details to products info and to the shopping cart
Create return reasons, add item conditions and adjust resolutions
Manage multiple items in one request
Provide automatic step-by-step instructions
Communicate with customers in a live chat
Notify admins and customers about requests status changes

View demo

RMA Pro

ULTIMATE SOLUTION

$349

RMA for Magento 2

Automation Rules for RMA

Reports for RMA

Update statuses automatically based on multiple conditions
Auto-assign requests to particular managers
Set the rules for automatic notifications
Analyze RMA statistics with detailed reports
Identify problematic customers and unprofitable products
Analyze the efficiency of your managers work
Monitor the dynamics of average lead-time
Manage RMA requests using API
Export RMA data

View demo

RMA Premium

FOR ADVANCED BUSINESSES

$399

RMA for Magento 2

Automation Rules for RMA

Reports for RMA

Shipping Labels for RMA

Generate automatic labels for UPS, FedEx and DHL carriers
Choose suitable package type and dimensions
Attach ready-made labels to RMA requests
Let shoppers download labels in customer accounts
Update or correct improperly created labels
Create multiple packages for one return request

View demo

What RMA Stands for in Magento 2?

Magento 2 product return RMA is the permit you give to customers for the return of goods they acquire at your e-store and return merchandise authorization. The procedure of returning and refunding goods is usually described in an RMA Policy.

Vanilla M2 settings:

allow you to enable the RMA attribute to let shoppers return individual items. Any return in this case can be managed in the ‘Advanced Settings’ section of each product record. Given the attribute is disabled, a product won't be included in the list of returnable items.

Amasty M2 RMA settings:

manual control of the process is time and resource-consuming. We offer you the opportunity to automate it and simplify the management from the m2 backend. Find a more detailed description of the features below.

Given everything is set up correctly, our extension handles requests and collects user's feedback automatically. It goes with settings that permit you to disable refunds for specific items and enable a live chat for faster issue-addressing. Customizable email templates are also included. Read on to examine a full list of features.

According to the statistics, the extension can cover each business need in synergy with the following solution: magento 2 store management and magento 2 refund.

4.3

See 202+ verified reviews

FAQ

Are Amasty extensions compatible with all themes and extensions by other vendors?

Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...

Will I get free support and updates?

Yes, once you buy any extension(s) by Amasty, you’ll get free lifetime updates for the product(s).Also, you will get 3 months of a free trial for support subscription. Magento support subscription plans:Monthly Annual -20% Lite.twhhkw2-s{text-align:...

Do you have the installation service?

Yes, we provide a professional installation service. You can purchase it when ordering an extension. If you buy more than 1 extension in one order, we can install all of them! If you need to configure plugins according to your business needs, you can...

Can I request a free trial?

Amasty doesn’t provide any trials of Magento extensions. But we have three months of free support and a 60-day money-back guarantee. There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners...

Can I test an Amasty extension on a staging site before transferring it to a live one?

Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.

How can I get a refund?

Amasty provides a 60-day money-back guarantee. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. To get a full or partial refund of your order, please create a ticket in our support...

How can I receive a discount?

According to the rules of Amasty's Reward Program, you get $15 back to your reward points for every $100 spent. You can spend them to buy other extensions or services from our catalog. These Points are valid for 60 days from the purchase date. You ...

How to update a Magento 2 Amasty extension?

To update a Magento 2 extension by manual upload: 1. log in to the customer account; 2. navigate to the Products tab, scroll to thePackages section, andclick the Download link next to the extension that should be updated; 3. Important: If some extension...

If I need additional features to be added to an Amasty extension, how can I ask for it?

To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form: As soon as you send your request, it is considered by our ...

Magento 2 Amasty extensions installation

Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension? What is the plugin...

How can I prolong support?

When you get any support subscription plan, it will be prolonged automatically. Also, you can cancel your subscription at any time. For this, go to your customer account and open the Subscriptions tab.

What should I do if my Reward Points have expired?

According to our reward program, the Reward Points are valid for 60 days starting from the moment they’re transferred to your account. But we always try to stay supportive, so you can create a ticket, and we’ll consider your case individually...

How can I use my Reward Points?

How to check your reward points balance? Step 1. Log in to your customer account or create a new one. After this, you will be redirected to your account dashboard. Step 2. In the left menu choose Reward points. Step 3. You will see your current reward...

Can I change the EE extension to CE for free?

Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually. → Learn more about our special offers

How can I get a discount to re-purchase plugins?

Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually. → Learn more about our special offers

Does the RMA for Magento 2 extension have the capability to create FEDEX/UPS shipping labels?

You can find the link to the Shipping Label in any RMA Request. The module generates internal shipping labels regardless the shipping method chosen by a customer.

How can I disable the customer's rating/feedback section in the RMA module?

There is no setting in the extension configuration to disable it in the admin panel. However, you can disable the feedback option enabling some code modifications. Comment out the code part responsible for the feature in the following file: /app/code...

Reviews

Customer Reviews

Customization

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Upcoming Features

What feature your extension lacks?

Change Log v 2.6.2

You can always download the recent version free of charge from your account installing an upgrade is easy

Check Now

See Magento (and other software) versions we support and guarantee their compatibility with our extensions

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Version 2.6.2

Last Update: Jun 24, 2021

2.6.2 - Jun 24, 2021

Fix we resolved the issue with rma-graphql package installing via composer

2.6.1 - Jun 21, 2021

Fix we resolved the issue with RMA tab missing on the order detailed page in admin panel for a user with the limited role

2.6.0 - Jun 10, 2021

Compatibility now the module is read and write GraphQL compatible

Version 2.5.0

Last Update: May 24, 2021

2.5.0 - May 24, 2021

New we added API methods that allow admin to connect RMA requests to and from other systems such as ERP and CRM (Note: the functionality is available as a part of RMA Pro and Premium tariffs)
Improvement we added the link ‘My Returns’ to the header links block to let you check a returns page without additional steps
Improvement we enhanced the work of the settings for displaying return information to display the corresponding text for downloadable and virtual products
Improvement we made an automatic login for registered customers from email about RMA request
Fix we fixed the issue with the ‘Was on sale’ condition applied to products that weren’t on discount

Version 2.4.0

Last Update: Apr 23, 2021

2.4.0 - Apr 23, 2021

Improvement we added a new option that allows your customers to create returns from the order grid at the customer account
Improvement now, when a new order is created via the RMA request, you may return to this request in one click via the button ‘Back to Return’

Version 2.3.1

Last Update: Mar 09, 2021

2.3.1 - Mar 09, 2021

Improvement we refactored the compatibility mechanism with Export extensions

2.3.0 - Feb 10, 2021

Compatibility we made the module compatible with Amasty Export Orders extension for you to export fields from Amasty RMA
Fix we fixed display of currency symbol in RMA reports
Fix we solved the problem with emails to confirm new returns and to notify about new messages in chat from admin
Fix we fixed issues in js file

Version 2.2.23

Last Update: Jan 18, 2021

2.2.23 - Jan 18, 2021

Improvement MFTF tests were moved to additional packages

2.2.22 - Nov 19, 2020

Compatibility now the extension is compatible with Amasty Jet Theme

2.2.21 - Oct 29, 2020

Improvement minor code improvements were implemented to enhance the extension security

2.2.20 - Oct 01, 2020

Fix we fixed the issue with sending RMA notifications to admin when creating returns from Admin panel

2.2.19 - Aug 26, 2020

Improvement code was refactored according to Magento Marketplace standards

2.2.18 - Aug 12, 2020

Improvement we added CSS to the extension to avoid incorrect image displaying while creating a new return
Fix we fixed the issue with return information displayed on frontend when a return rule is set up on attributes

2.2.17 - Jul 29, 2020

Improvement code was refactored according to Magento Marketplace standards

2.2.16 - Jul 21, 2020

Improvement minor visual improvement in the Admin Area

2.2.15 - Jul 14, 2020

Compatibility now the extension is compatible with Amasty Jet Theme

2.2.14 - Jul 01, 2020

Fix we fixed a minor issue with API

2.2.13 - Jun 18, 2020

Fix we fixed the issue appeared when upgrading from 1.3.7 to 2.2.0 version with RMA requests created
Fix we resolved the problem appeared when changing a timezone in Magento

2.2.12 - May 21, 2020

Fix now the file extension is added to Shipping Label when downloaded from Customer Accounts
Fix we resolved data integrity issue when upgrading to 2.0.0 version
Fix we fixed the issues appeared when attaching the files to RMA request from Admin Panel

2.2.11 - Apr 23, 2020

Improvement we added the option that allows you to attach files to RMA request created via Admin Panel

2.2.10 - Apr 01, 2020

Improvement we improved code constructions for Magento Marketplace standards
Fix we fixed styling issues in admin panel

2.2.9 - Mar 03, 2020

Improvement we added tooltips with description to RMA reports
Improvement we enhanced MFTF tests
Improvement minor visual improvements in the admin area

2.2.8 - Feb 19, 2020

Fix we fixed the issue with downloading attached to chat files

2.2.7 - Feb 18, 2020

New now it is possible to turn off the chat on the frontend
Improvement we added the switch to the extension's general settings that allows to turn off the 'How do you rate the work of a manager' pop-up
Improvement now extension covered by Magento Functional Testing Framework tests
Fix we solved the problem with rendering custom options and selected attributes in RMA block 'Details'
Fix we fixed saving RMA message where RMA was created from admin side
Fix we fixed error 'No such entity with id = ' where customer group was deleted before RMA's creation
Fix we fixed issue with sending emails and using function setFrom() by store
Fix we fixed issue with download files with uppercase extension name (e.g.: JPG) from chat

2.2.6 - Jan 29, 2020

Compatibility with Magento 2.3.4 was tested and confirmed

2.2.5 - Jan 08, 2020

Fix we solved the problem with compilation on Magento 2.1.x
Fix we solved the problem with translating alert while RMA request creating
Fix we solved the problem with saving RMA request on Magento 2.1.7
Fix we solved the problem installing add-on RMA Reports

2.2.4 - Dec 03, 2019

Improvement we added a Lead Time column to RMAs grid - now you can watch for time resolving all your requests even from the grid
Improvement now, the feature downloading RMA requests to csv offers you to download archieved requests
Fix we solved the issue with displaying product images on RMA request for simple products
Fix we solved the issue with setup di compile on Magento 2.1.x
Fix we solved the issue with deactive returning simple product

2.2.3 - Oct 29, 2019

Improvement we implemented UX enhancement for Product Reviews Tab in RMA request on admin panel
Fix we solved the problem with displaying return options on cart page
Fix we resolved the problem with extension upgrade
Fix we solved the problem with displaying shipping cost information in RMA requests

2.2.2 - Oct 25, 2019

Fix we resolved the problem with default Magento JS bundling

2.2.1 - Oct 18, 2019

Fix we solved the problem with displaying empty resolution period for RMA requests
Fix we solved the problem with translation Resolution period for different Store Views on RMA requests

2.2.0 - Oct 02, 2019

New we introduced a new dashboard report with a lifetime statistic on all the opened RMA requests in your store.
New now you can see a history log of all RMA requests.
Improvement we added templates of quick replies for communication with clients.
Improvement we added a button that lets you open a Credit Memo immediately from the RMA request and make a new Order.

Version 2.1.1

Last Update: Sep 18, 2019

2.1.1 - Sep 18, 2019

Fix we resolved the problem with upgrade script

2.1.0 - Aug 19, 2019

New we added the ability to restrict RMA for products which were sold through promo actions
New we resolved issue with default RMA rule

Version 2.0.0

Last Update: Aug 19, 2019

2.0.0 - Aug 19, 2019

New we are very proud to introduce a completely new RMA extension. Important! Though we did our best to transfer all the data from the old version to the new one while updating. Don't forget to make a full backup and test it on a staging site first.
New RMA Rules allow setting different resolution periods for any product
New advanced UX and Design make customers' experience more pleasant and increase their loyalty
New attaching shipping labels allows customers to promptly ship items back to the store
New instructions for a customer make the return process extremely clear
New integrated live chat allows customers to have a real-time conversation with an admin and discuss the return details in minutes
New efficient workflow in the admin panel saves time and effort for administrators
New chat quick responses allow to process more requests with less effort
New RMA Policy keeps customers informed and saves the administrator's time
New RMA Customers Reviews help the store owner to improve the return process and increase customers' loyalty

Version 1.3.7

Last Update: Aug 14, 2019

1.3.7 - Aug 14, 2019

Improvement notifications for RMA requests in Customer Account was enhanced

1.3.5 - May 24, 2019

Fix the issue with HTML tags in emails for 'Comments History' text was resolved

1.3.4 - Jan 31, 2019

Fix the issue with RMA templates while creating/amending RMA statuses was resolved

1.3.3 - Dec 06, 2018

Fix the issue with the error while previewing RMA email templates was resolved

1.3.2 - Dec 04, 2018

Improvement now it is possible to set the order statuses to allow RMA on the frontend

1.3.1 - Oct 24, 2018

Fix the issue with the code area after the "upgrade execution" setup was resolved
Fix the issue with email templates after the "upgrade execution" setup was resolved

1.3.0 - Sep 07, 2018

New the ability to disallow the RMA creation for certain order statuses was added

Version 1.2.7

Last Update: Jul 11, 2018

1.2.7 - Jul 11, 2018

Fix the issue when updating Magento from v.2.1.x to v.2.2.x was resolved

1.2.6 - Jul 09, 2018

New the ability to attach multiple files to an RMA request was added

1.2.5 - Apr 27, 2018

Fix the problem with the quantity of deleted products in an RMA request was resolved

1.2.4 - Apr 12, 2018

FIxed an issue with sorting RMA requests on the grid

1.2.3 - Apr 11, 2018

Fixed an issue with the RMA requests that include products deleted from Magento

1.2.2 - Apr 02, 2018

Fixed the issue with the admin email notifications

1.2.1 - Feb 22, 2018

Fixed issues on the RMA status grid
Fixed an issue with the default 'RMA' route after updating

1.2.0 - Dec 20, 2017

New 'URL address for RMA' is added into the General Settings. Now, you can specify the custom URL address for RMA requests.
Compatibility with PHP 7.1 was improved
Fixed an issue with bundle products

Version 1.1.2

Last Update: Nov 14, 2017

1.1.2 - Nov 14, 2017