Support Subscription Amasty One
Resolve your configuration questions and confirm the details of the technical issues with the Support Team during the screen sharing sessions & video calls.
This package includes:
- Premium Support
- NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation
Please note that this support subscription applies only to products purchased by a product subscription and is an extended version of the standard support that comes with the product subscription.
Reap exclusive benefits
Get access to extended support services
Relieve financial stress with flexible billing schedule
Cancel your subscription at any time
What’s included in our advanced support service subscription?
This individual support service comes in two packages with different sets of options included, which can be billed monthly or annually and covers all extensions under one account installed on one Magento instance with full technical support.
Depending on the package you choose, the service can include:
Our team is available 80% daily to provide you with timely support along with additional services.
Customer success manager
You will have a single point of contact, who will be your focal point of information concerning all support inquires to Amasty.
Support in Slack
If you have an urgent question, you can use Amasty's Slack workspace to get answers faster.
Screen sharing & video calls
Our support specialists will be available for a call with the possibility of screen sharing for cases related to complex configuration questions, to understanding steps to reproduce complicated technical issues or while sharing credentials and confirming connections to instances.
Free installation for extensions
We will install all products purchased at Amasty and make sure that everything works smoothly.
Free configuration for extensions
Just provide us with the details on how you want an extension to work, and our support specialists will configure it for your Magento website.
Free installation of extensions updates
Per your request, our specialists will install all product updates you need upgrading them to the latest version available.