Support Subscription Premium
Address all the questions to your assisting manager and benefit from real-time support in Slack, free installation, and configuration services.
This package includes:
- Standard Support
- Free installation for all extensions
- Free configuration service
- Free installation of extensions updates (on request)
- Сustomer success manager
- Instant support in Slack
Please note that all technical updates (compatibility with the latest Magento versions and bugfixes) will be provided free of charge as part of the original license agreement. In order to facilitate your access to support services and feature updates for products purchased before February 1, 2022, we advise that you activate any of these Support Subscription plans. Such a subscription will grant you full access to advanced support services for your entire account and feature updates for all modules you purchased before February 1, 2022 by one-time payment model.
Keep extensions maintenance costs down from the onset
with more services included!
By purchasing advanced packages, you get more services included, which allows you to enhance the cost-effectiveness of extensions maintenance. Beyond savings, you will balance your team workload by delegating testing of all the implemented extensions updates and their support to our specialists.
- Premium included
- NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.
$179/m
- Premium included
- NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.
$1719/y
Reap exclusive benefits
Get access to extended support services
Relieve financial stress with flexible billing schedule
Cancel your subscription at any time
What’s included in our advanced support service subscription?
This individual support service comes in two packages with different sets of options included, which can be billed monthly or annually and covers all extensions under one account installed on one Magento instance with full technical support.
Depending on the package you choose, the service can include:
19/7 support
Our team is available 80% daily to provide you with timely support along with additional services.
Customer success manager
You will have a single point of contact, who will be your focal point of information concerning all support inquires to Amasty.
Support in Slack
If you have an urgent question, you can use Amasty's Slack workspace to get answers faster.
Free installation for extensions
We will install all products purchased at Amasty and make sure that everything works smoothly.
Free configuration for extensions Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export
Just provide us with the details on how you want an extension to work, and our support specialists will configure it for your Magento website.
Free installation of extensions updates
Per your request, our specialists will install all product updates you need upgrading them to the latest version available.
Service level agreemens
- Time to response - 24 calendar hours
- Time to technical review - 24 calendar hours