Support Subscription Pro (Annual)
This package includes:
- Standard Support
- Free installation for all extensions
- Free configuration service
Please note that this support subscription applies only to products purchased by a product subscription and is an extended version of the standard support that comes with the product subscription.
Keep extensions maintenance costs down from the onset
with more services included!
By purchasing advanced packages, you get more services included, which allows you to enhance the cost-effectiveness of extensions maintenance. Beyond savings, you will balance your team workload by delegating testing of all the implemented extensions updates and their support to our specialists.
- Standard Support
- Service level agreement
Time to response - 24 calendar hours
Time to technical review - 24 calendar hours - Free installation for all extensions
- Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export - + Free installation of extensions updates (on request)
- + Сustomer success manager
- + Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.
$99/m
- Premium included
- NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.
$179/m
- Standard Support
- Service level agreement
Time to response - 24 calendar hours
Time to technical review - 24 calendar hours - Free installation for all extensions
- Free configuration service Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export - + Free installation of extensions updates (on request)
- + Сustomer success manager
- + Instant support in Slack If you have an urgent question you can use Amasty's Slack workspace. Thanks to direct communication with the support team via the Slack chat, you'll get answers faster than via a support ticket.
$949/y
- Premium included
- NEW! Screen sharing & video calls for configuration questions & preliminary technical investigation If you have a configuration question or a technical issue, you can reach us in a support ticket and request a screen sharing session or a video call to discuss steps to reproduce the issue, to provide and confirm credentials with Amasty Support Team. Our Support Team will contact you, suggest the available slots and arrange the meeting.
$1719/y
Reap exclusive benefits
Get access to extended support services
Relieve financial stress with flexible billing schedule
Cancel your subscription at any time
What’s included in our advanced support service subscription?
19/7 support
Our team is available 80% daily to provide you with timely support along with additional services.
Customer success manager
You will have a single point of contact, who will be your focal point of information concerning all support inquires to Amasty.
Support in Slack
If you have an urgent question, you can use Amasty's Slack workspace to get answers faster.
Free installation for extensions
We will install all products purchased at Amasty and make sure that everything works smoothly.
Free configuration for extensions Product List:
Google Page Speed Optimizer
Free Gift
Special Promotions (Pro)
Shipping Suite
SEO Toolkit
Import and Export
Just provide us with the details on how you want an extension to work, and our support specialists will configure it for your Magento website.
Free installation of extensions updates
Per your request, our specialists will install all product updates you need upgrading them to the latest version available.