Adobe has recently announced that Magento v2.3.x will reach its end of support in Sep 2022, meaning no full patch releases for this version as of Oct 2022. Adobe urges all customers to upgrade Magento to version 2.4.x to avoid possible security threats and compatibility issues.
We strongly advise that you follow the recommendation, as otherwise your store and customer data will be exposed to multiple security risks.
To ensure that our customers are able to comply with Adobe recommendations, we would like to announce that all technical updates (compatibility with the latest Magento versions and bugfixes) will be provided free of charge as part of the original license agreement.
It's been over a month since product subscriptions went into effect and many updates have been introduced so far. Now, seeking to make this transition as comfortable as possible for your business, you can take advantage of:
a special 60% discount for subscriptions to products purchased before Feb 1, and subscribe to the products right from your customer account,
new ways to reduce your operational costs with additional services for standard support.
Today, we will guide you through all the opportunities available right now.
Get an annual product subscription with 60% off the initial product price (no longer available)
Free product updates for all previous purchases will be available for you throughout the whole grace period, up to Aug 1.
However, in case you need support or want to continue receiving further updates, you will be required to subscribe to the product(s). To save on it, now you can use the special offer.
Starting from Aug 1, the cost of the annual product subscription will make 80% of the initial product price, and all the subsequent annual billings — 60%.
Here's an example of what the subscription cost calculation looks like:
Also, now you can subscribe to previous purchases right from your customer account.
How to subscribe to previously purchased products from your customer account?
- When logged in, please enter the “Products” tab. Here you will see the entire list of purchased extensions. And for products you have not subscribed to yet, there is now a “Subscribe” button in the “Action” column. Let's look at the process using Color Swatches Pro as an example:
- By clicking “Subscribe”, firstly you need to choose the order within which the product was purchased from the drop-down menu, then click “Add to Cart”:
- Switching to your “Shopping cart”, you will see all extensions from the chosen order. Here you can manage the order by editing the quantity of each extension and deleting those that were purchased within the order but to which you do not want to subscribe yet:
- once ready, click “Proceed to Checkout” to complete the purchase.
Keep your support subscription active, here is why
Also, you can upgrade, downgrade or change the billing schedule (month/year) for your support subscription while saving all the benefits listed above. For this, please, create a new support ticket, and we will have our manager contact you within 24 working hours.
However, if you cancel this support subscription, you won’t be able to renew it under the same conditions. Support subscription Lite is no longer available as a separate product and comes only within a product subscription. Pro and Premuim support services don't give access to product updates, and are now available only as add-ons for your product subscription. This means that support services and updates will be provided per product, and you will be required to purchase a product subscription.
Yet, you will receive updates for all old purchases throughout the grace period and will be able to take advantage of the special offer — 60% off the initial product price for an annual subscription when purchased before Aug 1.
Reduce your operational costs with additional support services
By subscribing to any product today, you get the standard support service for that product by default. As long as your subscription is active, you can contact our support team with any questions by creating a ticket from your customer account.
The Pro and Premium add-ons come with installation and configuration services for products and product updates, while the Premium one also gives you instant support in Slack. Both of them are sold only as add-ons to your product subscription, billed monthly or annually.
To better understand how it works, here are two common use cases:
#1. Say, you subscribed to the Google Page Speed optimizer and need help setting up this extension. Spending the resources of an in-house employee or outsourcing the task to a third-party specialist can be both costly and risky. Alternatively, you can delegate it to the team that developed the product and, therefore, can configure it faster and more efficiently.
#2. Let’s assume that you subscribed to the Improved Layered Navigation, which is “featured to death”. And while your team digs deeper into the configuration guides, they come up with some technical questions. Using standard support, you will have to spend time creating a ticket and waiting for the reply. Alternatively, you can get help in Slack up in real-time.
That’s it for now, we promise to keep you updated on further changes.
Also, here you will find answers to the most frequently asked questions about subscriptions.
And if you have any further questions, feel free to leave them in the comments section, and we will answer them as soon as possible.