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Features of Mirasvit RMA for Magento 2
Partial returns
When ordering multiple items, customers have the option to return only those items that do not meet their requirements without having to return the entire order.
Custom return statuses
Inform your customers what stage their RMA request is at. Different color schemes help customers and store administrators distinguish between statuses, which improves user experience.
Quick responses
Mirasvit extension allows sending quick responses to speed up the process. The module allows you to create standard responses in advance. Admins can simply select an answer from a suggested list and send it to the user.
Handy grid
The extension allows you to track all RMA requests in one table. You can use filters in the RMA grid to exclude statuses that you do not need to track.
Intuitive RMA process
Customers can easily create an RMA and track it in their accounts. They can track every step of the process with an intuitive interface.
Features of Amasty RMA
Basic functionality
Amasty RMA extension includes all the basic features like:
- automated RMA processes
- quick messaging
- handy grid for RMA processing
- diverse options to create return reasons, rules, item conditions
But there are also multiple advanced features and different packages in terms of pricing and the set of features to meet your specific business needs.
Advanced management
The RMA extension allows you to view detailed reports to monitor incoming returns and identify the most problematic issues. It allows you to simplify and accelerate your returns management process and reduce costs.
Logistics management
The RMA extension will provide you with a shipping label generator to speed up the return process for both parties. It enhances your logistics and supports UPS, FedEx, and DHL carriers.
Analyze efficiency
Allow customers to leave feedback on the return process. This way you can define aspects that need to be improved and analyzed. The feedback form will appear in a handy pop-up that you can turn off.
Export requests
Export the RMA query data you need without coding. The extension allows you to customize export fields, filter queries by parameters, and specify the file format and output parameters.
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Version 2.9.1
Last Update: Oct 15, 2024
2.9.1 - Oct 15, 2024
- Fix fixed the issue that occurred when creating an RMA request as a guest user
2.9.0 - Sep 30, 2024
- Improvement it is now possible to restrict the creation of RMAs for site guests to only the store view where the order was placed (Note: this functionality is available as part of an active product subscription or support subscription)
- Improvement we added the ability to hide the 'Billing Last Name' field on the RMA Login form for site guests (Note: this functionality is available as part of an active product subscription or support subscription)
- Fix fixed filtering by Order ID in the Manage Requests grid
- Fix fixed delays in sending messages in the RMA chat
Version 2.8.0
Last Update: Jun 27, 2024
2.8.0 - Jun 27, 2024
- Improvement autofill for Credit Memo data according to RMA request data was added to the Pro and Premium versions of the module (Note: the functionality is available as a part of an active product subscription or support subscription)
- Fix we solved the problem with the missing date of message sending and information about files in the API response
- Fix fixed the discrepancy between customer and administrator time zones in the RMA chat
Version 2.7.2
Last Update: Apr 18, 2024
2.7.2 - Apr 18, 2024
- 2.7.2
- Compatibility now the extension is compatible with Magento 2.4.7
2.7.1 - Jan 19, 2024
- Fix now labels are displayed according to the corresponding store view
- Fix we fixed the error that occurred in the Reports in detail page
- Fix now Return QTY is displayed correctly in RMA requests for Bundle products
2.7.0 - Aug 30, 2023
- New now it is possible to set up custom RMA ID number in Pro and Premium module versions (Note: the compatibility is available as a part of an active product subscription or support subscription)
- Compatibility we added the compatibility with Amasty Import Orders extension for Pro and Premium versions (Note: the compatibility is available as a part of an active product subscription or support subscription)
- Improvement admin email notification about customer’s new chat message was added
- Fix we fixed the problem with 'Customer's Direct Link' field displaying
- Fix the issue with an order item return when the rest of the items in the order were canceled was solved
- Fix we corrected RMA Status and Order Number displaying in the emails when 'Amasty RMA empty admin template' is being used
- Fix the issue with the Customers' Pending Requests counter was resolved
Version 2.6.11
Last Update: Apr 17, 2023
2.6.11 - Apr 17, 2023
- Fix we fixed the issue with the Last Update (hours) condition so now the request statuses are being changed according to the rules
- Fix we corrected the 'Customs Value' and 'Total Weight' parameters displaying while return request package is being created
- Fix we fixed the issue where 'RMA ID' and 'created at' were not showing up in emails
2.6.10 - Mar 03, 2023
- Compatibility now the extension is compatible with Magento 2.4.5-p2, 2.4.6
- Refactoring we replaced the deprecated Zend library
2.6.9 - Nov 21, 2022
- Fix we fixed the memory limit issue on the 'My Orders' section
- Fix we fixed the compatibility with PHP 8.1
- Fix we updated the 'URL Prefix' sample link
- Fix the styles issue in the Admin Notification Template was resolved
- Fix we resolved the issue with different RMA request creation for products from one order
- Fix the issue with discounted products refund was resolved
- Fix we corrected the error occurred when changing RMA Request status in case customer was deleted
2.6.8 - Apr 19, 2022
- Improvement code was refactored according to Magento Marketplace standards
2.6.7 - Apr 07, 2022
- Compatibility now the extension is fully compatible with Magento 2.4.4, 2.4.3-p2, 2.3.7-p3
- Improvement we switched the module to a declarative schema
2.6.6 - Feb 10, 2022
- Compatibility now the extension is compatible with Magento 2.4.4
2.6.5 - Jan 18, 2022
- Fix we fixed the issue with the validation of products with custom options
- Fix we resolved the problem that occurred when a custom URL prefix is used
2.6.4 - Nov 16, 2021
- Fix we fixed the issue that occurred in multiple submitting RMA form
2.6.3 - Oct 20, 2021
- Improvement we enhanced the GraphQl extension and covered the missing settings
2.6.2 - Jun 24, 2021
- Fix we resolved the issue with rma-graphql package installing via composer
2.6.1 - Jun 21, 2021
- Fix we resolved the issue with RMA tab missing on the order detailed page in admin panel for a user with the limited role
2.6.0 - Jun 10, 2021
- Compatibility now the module is read and write GraphQL compatible
Version 2.5.0
Last Update: May 24, 2021
2.5.0 - May 24, 2021
- New we added API methods that allow admin to connect RMA requests to and from other systems such as ERP and CRM
- Improvement we added the link ‘My Returns’ to the header links block to let you check a returns page without additional steps
- Improvement we enhanced the work of the settings for displaying return information to display the corresponding text for downloadable and virtual products
- Improvement we made an automatic login for registered customers from email about RMA request
- Fix we fixed the issue with the ‘Was on sale’ condition applied to products that weren’t on discount
Version 2.4.0
Last Update: Apr 23, 2021
2.4.0 - Apr 23, 2021
- Improvement we added a new option that allows your customers to create returns from the order grid at the customer account
- Improvement now, when a new order is created via the RMA request, you may return to this request in one click via the button ‘Back to Return’
Version 2.3.1
Last Update: Mar 09, 2021
2.3.1 - Mar 09, 2021
- Improvement we refactored the compatibility mechanism with Export extensions
2.3.0 - Feb 10, 2021
- Compatibility we made the module compatible with Amasty Export Orders extension for you to export fields from Amasty RMA
- Fix we fixed display of currency symbol in RMA reports
- Fix we solved the problem with emails to confirm new returns and to notify about new messages in chat from admin
- Fix we fixed issues in js file
Version 2.2.23
Last Update: Jan 18, 2021
2.2.23 - Jan 18, 2021
- Improvement MFTF tests were moved to additional packages
2.2.22 - Nov 19, 2020
- Compatibility now the extension is compatible with Amasty Jet Theme
2.2.21 - Oct 29, 2020
- Improvement minor code improvements were implemented to enhance the extension security
2.2.20 - Oct 01, 2020
- Fix we fixed the issue with sending RMA notifications to admin when creating returns from Admin panel
2.2.19 - Aug 26, 2020
- Improvement code was refactored according to Magento Marketplace standards
2.2.18 - Aug 12, 2020
- Improvement we added CSS to the extension to avoid incorrect image displaying while creating a new return
- Fix we fixed the issue with return information displayed on frontend when a return rule is set up on attributes
2.2.17 - Jul 29, 2020
- Improvement code was refactored according to Magento Marketplace standards
2.2.16 - Jul 21, 2020
- Improvement minor visual improvement in the Admin Area
2.2.15 - Jul 14, 2020
- Compatibility now the extension is compatible with Amasty Jet Theme
2.2.14 - Jul 01, 2020
- Fix we fixed a minor issue with API
2.2.13 - Jun 18, 2020
- Fix we fixed the issue appeared when upgrading from 1.3.7 to 2.2.0 version with RMA requests created
- Fix we resolved the problem appeared when changing a timezone in Magento
2.2.12 - May 21, 2020
- Fix now the file extension is added to Shipping Label when downloaded from Customer Accounts
- Fix we resolved data integrity issue when upgrading to 2.0.0 version
- Fix we fixed the issues appeared when attaching the files to RMA request from Admin Panel
2.2.11 - Apr 23, 2020
- Improvement we added the option that allows you to attach files to RMA request created via Admin Panel
2.2.10 - Apr 01, 2020
- Improvement we improved code constructions for Magento Marketplace standards
- Fix we fixed styling issues in admin panel
2.2.9 - Mar 03, 2020
- Improvement we added tooltips with description to RMA reports
- Improvement we enhanced MFTF tests
- Improvement minor visual improvements in the admin area
2.2.8 - Feb 19, 2020
- Fix we fixed the issue with downloading attached to chat files
2.2.7 - Feb 18, 2020
- New now it is possible to turn off the chat on the frontend
- Improvement we added the switch to the extension's general settings that allows to turn off the 'How do you rate the work of a manager' pop-up
- Improvement now extension covered by Magento Functional Testing Framework tests
- Fix we solved the problem with rendering custom options and selected attributes in RMA block 'Details'
- Fix we fixed saving RMA message where RMA was created from admin side
- Fix we fixed error 'No such entity with id = ' where customer group was deleted before RMA's creation
- Fix we fixed issue with sending emails and using function setFrom() by store
- Fix we fixed issue with download files with uppercase extension name (e.g.: JPG) from chat
2.2.6 - Jan 29, 2020
- Compatibility with Magento 2.3.4 was tested and confirmed
2.2.5 - Jan 08, 2020
- Fix we solved the problem with compilation on Magento 2.1.x
- Fix we solved the problem with translating alert while RMA request creating
- Fix we solved the problem with saving RMA request on Magento 2.1.7
- Fix we solved the problem installing add-on RMA Reports
2.2.4 - Dec 03, 2019
- Improvement we added a Lead Time column to RMAs grid - now you can watch for time resolving all your requests even from the grid
- Improvement now, the feature downloading RMA requests to csv offers you to download archieved requests
- Fix we solved the issue with displaying product images on RMA request for simple products
- Fix we solved the issue with setup di compile on Magento 2.1.x
- Fix we solved the issue with deactive returning simple product
2.2.3 - Oct 29, 2019
- Improvement we implemented UX enhancement for Product Reviews Tab in RMA request on admin panel
- Fix we solved the problem with displaying return options on cart page
- Fix we resolved the problem with extension upgrade
- Fix we solved the problem with displaying shipping cost information in RMA requests
2.2.2 - Oct 25, 2019
- Fix we resolved the problem with default Magento JS bundling
2.2.1 - Oct 18, 2019
- Fix we solved the problem with displaying empty resolution period for RMA requests
- Fix we solved the problem with translation Resolution period for different Store Views on RMA requests
2.2.0 - Oct 02, 2019
- New we introduced a new dashboard report with a lifetime statistic on all the opened RMA requests in your store.
- New now you can see a history log of all RMA requests.
- New now you can automate RMA requests according to the configured rules. The feature is not included in the module and can be purchased separately as an add-on.
- Improvement we added templates of quick replies for communication with clients.
- Improvement we added a button that lets you open a Credit Memo immediately from the RMA request and make a new Order.
Version 2.1.1
Last Update: Sep 18, 2019
2.1.1 - Sep 18, 2019
- Fix we resolved the problem with upgrade script
2.1.0 - Aug 19, 2019
- New we added the ability to restrict RMA for products which were sold through promo actions
- New we resolved issue with default RMA rule
Version 1.3.7
Last Update: Aug 14, 2019
1.3.7 - Aug 14, 2019
- Improvement notifications for RMA requests in Customer Account was enhanced
1.3.5 - May 24, 2019
- Fix the issue with HTML tags in emails for 'Comments History' text was resolved
1.3.4 - Jan 31, 2019
- Fix the issue with RMA templates while creating/amending RMA statuses was resolved
1.3.3 - Dec 06, 2018
- Fix the issue with the error while previewing RMA email templates was resolved
1.3.2 - Dec 04, 2018
- Improvement now it is possible to set the order statuses to allow RMA on the frontend
1.3.1 - Oct 24, 2018
- Fix the issue with email templates after the 'setup:upgrade' command execution was resolved
- Fix the issue with the area code after the 'setup:upgrade' command execution was resolved
1.3.0 - Sep 07, 2018
- New introducing the ability to disallow RMA creation for certain order statuses
Version 1.2.7
Last Update: Jul 11, 2018
1.2.7 - Jul 11, 2018
- Fix the issue with updating Magento from v.2.1.x to v.2.2.x was resolved
1.2.6 - Jul 09, 2018
- New The ability to attach multiple files to RMA request was added
1.2.5 - Apr 27, 2018
- Fix the issue with quantity of deleted products in RMA request was resolved
1.2.4 - Apr 12, 2018
- FIxed an issue with sorting RMA requests on grid
1.2.3 - Apr 11, 2018
- Fixed an issue with deleted products from Magento in RMA requests
1.2.2 - Apr 02, 2018
- Fixed an issue with admin email notifications
1.2.1 - Feb 22, 2018
- Fixed an issue with default route 'rma' after updating
- Fixed issues on RMA status grid
1.2.0 - Dec 20, 2017
- New 'URL address for RMA' is added into the General Settings. Now, you can specify the custom URL address for RMA requests.
- Fixed an issue with bundle products
- Compatibility with PHP 7.1 was improved
Version 1.1.2
Last Update: Nov 14, 2017
1.1.2 - Nov 14, 2017
- Magento 2.2 compatibility is tested and confirmed
- Improvement automatic changed URL Create RMA for orders from different stores
- Fixed issue with incorrect order status label
- Fixed issue with checking order status and shipments when creating RMA
1.1.1 - Sep 25, 2017
- Fixed email preview issue on Magento Enterprise
1.1.0 - Aug 07, 2017
- It is now possible to block RMA creation for certain products
- New comments in RMA request will be highlighted for customer
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