Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a compatibility issue with any third-party module, we’ll definitely try to help you.
If you face any technical issues, please create a ticket...
Will I get free support and updates?
To access the support service, you need to activate a support subscription in your customer account. Thus, all possible technical issues will be handled by professionals. Support subscription covers all the extensions in your account and comes with 90...
Do you have the installation service?
Yes, we provide a professional installation service. You can purchase it when ordering an extension.
If you buy more than 1 extension in one order, we can install all of them!
If you need to configure plugins according to your business needs, you can...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions. But we have a 60-day money-back guarantee.
There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty provides a 60-day money-back guarantee. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you.
To get a full or partial refund of your order, please create a ticket in our support...
How can I receive a discount?
According to the rules of Amasty's Reward Program, you get $15 back to your reward points for every $100 spent.You can spend them to buy other extensions or services from our catalog.These Points are valid for 60 days from the purchase date. You can...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form:
As soon as you send your request, it is considered by our ...
Magento 2 Amasty extensions installation
Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension?
What is the plugin...
How can I prolong support?
When you get any support subscription plan, it will be prolonged automatically. Also, you can cancel your subscription at any time. For this, go to your customer account and open the Subscriptions tab. If you cancel your subscription, the service will...
What should I do if my Reward Points have expired?
According to our reward program, the Reward Points are valid for 60 days starting from the moment they’re transferred to your account. But we always try to stay supportive, so you can create a ticket, and we’ll consider your case individually...
How can I use my Reward Points?
How to check your reward points balance?
Step 1. Log in to your customer account or create a new one. After this, you will be redirected to your account dashboard.
Step 2. In the left menu choose Reward points.
Step 3. You will see your current reward...
Can I change the EE extension to CE for free?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually.
→ Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually.
→ Learn more about our special offers