RMA | v1.4.0
Provide customers with more reasons to stay
Experienced marketers know that an online store should run like a well-oiled machine. Each aspect counts. If your return merchandise authorization system is not customer-friendly or responsive enough you risk losing a good per cent of your clients.
With the Magento RMA extension you’ll easily arrange an efficient RMA request process that will definitely bring additional points to your customer service and visibly enhance clients’ satisfaction.
Effectively manage RMA requests
An advanced Magento RMA tool helps you constantly keep an eye on your requests history and timely process all incoming queries. On the Request Management grid you’ll be able to quickly find and process any request you need. This handy option will take your Magento Returns management to a new level and help to retain clients.
Improve customers’ experience
To dramatically increase visitors’ satisfaction offer them easy and clear way of making RMA requests. Let shoppers create and send them even not being logged in with the help of their email and order number. Apart from that now customers can attach additional files to their requests to provide shop admins with more details.
Raise admins' productivity
With the magento RMA module tools list one can adjust return and replace process to the needs of each particular store. Due to custom statuses, reasons and resolution types you’ll be able quickly find the RMA requests that need to be urgently resolved. Customers can choose one of numerous reasons for their requests and add a detailed comment.Now you can include any number of fields for storing all the RMA-related information. This option can significantly accelerate all interactions with your clients.
Take advantage of multistore support
Magento refund extension enables you to effectively manage different store views and specify certain options for particular stores. Now your clients will get custom emails created for each paticular store view. They will also higly appreciate status labels carefully translated for them on their store account page. This easy, but very effective features will dramatically improve customers' experience and bring you more loyal clients.
Quickly process RMA requests
Use Magento product return extension to find out more information about the RMA reasons by lettting customers attach addtional files to their requests. This handy option will significantly reduce the time spent on request processing, as store admins will get the detailed problem description at once.
Yes, there is such a possibility. This way you can give a client an opportunity to prove that your product is faulty if they claim so.Read the FULL answer
Yes, your managers can create RMA requests like return/exchange opportunities for customers if needed. This can be done on the RMA tab found on the order view page.Read the FULL answer
Yes, templates for each RMA status change can be created and customized through RMA email settings in System > Transactional Emails. There are also ready-to-use templates for you.Read the FULL answer
Yes, sure, since it is the main purpose of this RMA extension. In Sales > RMA > Statuses you are free to edit the existing statuses and create new ones. You can assign an email template to each status and add labels per store view.Read the FULL answer
Payable product return can be achieved with some customizations. Please, contact us if you need this option.Read the FULL answer
Can customers attach photos when they submit an RMA request?
Can an RMA request be created from Magento admin panel?
Is it possible to set a different email template for each status change?
Is it possible to manage the rma statuses, edit them and add new ones?
Can the returns be made payable?
- 100% Open Source — Easy To Customize
- Follows Magento Code Architecture
- Separated HTML/CSS/JS
- W3C Validated Code
I’ve seen some free rma modules that offer similar functionality, but having dug a bit dipper I’ve realized how much the functionality differs, and of course the support is a cherry on top of the cake. I do recommend the module to any merchant dealing with numerous product returns.
We use the module about a year and didn’t have any issues with it. I think Amasty will be a first company where I will go in case I need more extensions for my store. Great work guys, keep it up!
We’ve chosen this module among dozen s of similar plugins as it supports rma for guest visitors. This was exactly what we needed as customers often neglect registration and prefer making fast purchases.
As soon as we sell footwear we face numerous rma requests every day. This extension allowed our admins to rapidly process the requests by keeping all necessary info at hand. Since we installed the module 5 months ago we haven’t noticed any inaccuracies or bugs.
It was a great plus when Amasty added admin email notifications feature to keep track of all newly-made requests. I’m pretty sure this is one of our best buys so far. Keep on codin’ Amasty!