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Equip your store with a powerful Magento RMA system. Create numerous custom request types and statuses. Provide visitors with advanced return/exchange opportunities and enhance their shopping experience.
Experienced marketers know that an online store should run like a well-oiled machine. Each aspect counts. If yourreturn merchandise authorization systemis not customer-friendly or responsive enough you risk losing a good per cent of your clients.
With theMagento 1 RMA extensionyou’ll easilyarrange an efficient RMA request processthat will definitely bring additional points to your customer service andvisibly enhance clients’ satisfaction.
Use handy RMA tracking system
Create various request types
Customize RMA period
Keep request history at hand
Effectively manage return requests with Magento 1 RMA extension
Anadvanced Magento 1 RMA toolhelps you constantlykeep an eye on your requests history and timely process all incoming queries. On the Request Management grid you’ll be able to quicklyfind and process any request you need.This handy option will take your Magento 1 Returns management to a new level and help toretain clients.
Track requests history
Instantly reply to customers' queries
Notify customers by email
NEW! Immediately get notified by email when RMA is created
Improve customers’ experience
To dramaticallyincrease visitors’ satisfactionoffer themeasy and clear way of making RMA requests. Let shoppers create and send them even not being logged in with the help of their email and order number. Apart from that now customers canattach additional files to their requeststo provide shop admins with more details.
Enable guest visitors make RMA requests
Allow RMA per item
Create requests from admin panel
Raise admins’ productivity
With the magento 1 RMA module tools list one canadjust return and replace process to the needs of each particular store. Due to custom statuses, reasons and resolution types you’ll be able quickly find theRMA requests that need to be urgently resolved. Customers canchoose one of numerous reasons for their requestsandadd a detailed comment.Now you can includeany number of fields for storing all the RMA-related information. This option can significantly accelerate all interactions with your clients.
Specify unlimited RMA statuses
Set numerous return reasons, conditions and resolutions
Generate print shipping labels
NEW! Add extra fields in the RMA request
Take advantage of multistory support
Magento refund extension enables you to effectively manage different store viewsand specify certain options for particular stores. Now your clients will get custom emails created for each paticular store view. They will also higly appreciatestatus labels carefully translated for themon their store account page. This easy, but very effective features will dramaticallyimprove customers' experienceand bring you more loyal clients.
Use different email templates for each store view
Create custom status labels for each store view
Improve customers' shopping experience
Magento 1 RMA extension means quick requests processing
Use Magento product return extension to find out more information about the RMA reasons by letting customers attach additional files to their requests. This handy option willsignificantly reduce the time spent on request processing, as store admins will get the detailed problem description at once.
Let customers and admins attach files
Set maximal size for file attachments
Instantly gather all necessary info to process the request
Product question
Can customers attach photos when they submit an RMA request?
Yes, there is such a possibility. This way you can give a client an opportunity to prove that your product is faulty if they claim so.
Can an RMA request be created from Magento admin panel?
Yes, your managers can create RMA requests like return/exchange opportunities for customers if needed. This can be done on the RMA tab found on the order view page.
Is it possible to set a different email template for each status change?
Yes, templates for each RMA status change can be created and customized through RMA email settings in System > Transactional Emails. There are also ready-to-use templates for you.
Is it possible to manage the rma statuses, edit them and add new ones?
Yes, sure, since it is the main purpose of this RMA extension. In Sales > RMA > Statuses you are free to edit the existing statuses and create new ones. You can assign an email template to each status and add labels per store view.
Can the returns be made payable?
Payable product return can be achieved with some customizations. Please, contact us if you need this option.
Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you.
If you face any technical issues, please create a ticket...
Will I get free support and updates?
Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...
Do you have the installation service?
Yes, you can use installation and configuration services that are available as the part of Pro and Premium add-ons for your product subscriptions.Please note that this installation service doesn’t include uninstallation. So, if you need to completely...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions.
There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty extensions for testing purposes with Composer...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
How can I receive a discount?
We are now working at a loyalty program for our customers that is supposed to bring even greater benefits in the long term. While it’s not out yet, you can look through these Special Offers. New discounts and specials are added every month. To stay ...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form:
As soon as you send your request, it is considered by our ...
How can I prolong support?
If you have an active support service subscription, it grants you access to support services for all products purchased before Feb,1 as long as your subscription is active. Alternatively, support services are only available as the part of a product ...
Can I change the EE extension to CE for free in magento?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually.
→ Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually.
→ Learn more about our special offers
What is the license policy? On how many websites can I use Amasty extensions?
Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...
How can I pay for Amasty extensions?
You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.
If you need to pay for the order with a non...
Can an RMA request be created from Magento admin panel?
Yes, your managers can create RMA requests like return/exchange opportunities for customers if needed. This can be done on the RMA tab found on the order view page.
Can customers attach photos when they submit an RMA request?
Yes, there is such a possibility. This way you can give a client an opportunity to prove that your product is faulty if they claim so.
Can the returns be made payable?
Payable product return can be achieved with some customizations. Please, contact us if you need this option.
How to install Magento 1 Amasty extensions?
Each Amasty extension package is provided with the extension files, installation & setup guides and a license agreement. Some extensions include import file examples as well.Before installing any extension, please create a backup of the root folder...
Is it possible to manage the rma statuses, edit them and add new ones?
Yes, sure, since it is the main purpose of this RMA extension.
In Sales > RMA > Statuses you are free to edit the existing statuses and create new ones. You can assign an email template to each status and add labels per store view.
Is it possible to set a different email template for each status change?
Yes, templates for each RMA status change can be created and customized through RMA email settings in System > Transactional Emails. There are also ready-to-use templates for you.
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