RMA | v1.3.9

For M1
For M2 RMA for Magento 2
Magento 1
Equip your store with a powerful RMA system. Create numerous custom request types and statuses. Provide visitors with advanced return/exchange opportunities and enhance their shopping experience.
Easy RMA request management
All product types support
Guest RMA option
RMA requests per item
Unlimited custom statuses
30 Days moneyback
50% Off updates
120 Days free support

Provide customers with more reasons to stay

Experienced marketers know that an online store should run like a well-oiled machine. Each aspect counts. If your return merchandise authorization system is not customer-friendly or responsive enough you risk losing a good per cent of your clients.

With the Magento RMA extension you’ll easily arrange an efficient RMA request process that will definitely bring additional points to your customer service and visibly enhance clients’ satisfaction.

magento rma
Use handy RMA tracking system
Create various request types
Keep request history at hand
Customize RMA period
Create various request types
Keep request history at hand

Effectively manage RMA requests

magento rma extension

An advanced Magento RMA tool helps you constantly keep an eye on your requests history and timely process all incoming queries. On the Request Management grid you’ll be able to quickly find and process any request you need. This handy option will take your Magento Returns management to a new level and help to retain clients.

Track requests history
Instantly reply to customers' queries
Notify customers by email
NEW! Immediately get notified by email when RMA is created

Improve customers’ experience

To dramatically increase visitors’ satisfaction offer them easy and clear way of making RMA requests. Let shoppers create and send them even not being logged in with the help of their email and order number. Apart from that now customers can attach additional files to their requests to provide shop admins with more details.

Enable guest visitors make RMA requests
Allow RMA per item
Create requests from admin panel
rma module

Raise admins' productivity

rma module

With the magento RMA module tools list one can adjust return and replace process to the needs of each particular store. Due to custom statuses, reasons and resolution types you’ll be able quickly find the RMA requests that need to be urgently resolved. Customers can choose one of numerous reasons for their requests and add a detailed comment.Now you can include any number of fields for storing all the RMA-related information. This option can significantly accelerate all interactions with your clients.

Specify unlimited RMA statuses
Set numerous return reasons, conditions and resolutions
Generate print shipping labels
NEW! Add extra fields in the RMA request

Take advantage of multistore support

Magento refund extension enables you to effectively manage different store views and specify certain options for particular stores. Now your clients will get custom emails created for each paticular store view. They will also higly appreciate status labels carefully translated for them on their store account page. This easy, but very effective features will dramatically improve customers' experience and bring you more loyal clients.

Use different email templates for each store view
Create custom status labels for each store view
Improve customers' shopping experience
magento rma module

Quickly process RMA requests

magento rma

Use Magento product return extension to find out more information about the RMA reasons by lettting customers attach addtional files to their requests. This handy option will significantly reduce the time spent on request processing, as store admins will get the detailed problem description at once.

Let customers and admins attach files
Set maximal size for file attachments
Instantly gather all necessary info to process the request
Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • W3C Validated Code

Online Extension User Guide

* The name "Magento" and the logo are the trademarks of Magento, Inc.

General Questions

How can I pay for Amasty extensions?

You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.

What is the license policy? On how many websites can I use Amasty extensions?

Our license allows you to use a single extension license on one Magento installation.

Extension is not domain related, but installation related. If you run several domains on the same instance of Magento, you can use one extension license. However if you run each website on a new installation of Magento, you need separate license for each of them.

The full end-user license agreement is located here: https://amasty.com/license.html

How to install Magento extension by Amasty?

Each Amasty extension pack includes module files, an installation guide, a user guide and license text. Depending on the extension you purchase, there also may be import files which can be used by you as examples.

Amasty extensions are easy to install. All you need is to have FTP/SSH access details, and follow 3 steps to complete.

  • Unpack a "zip" file you download.
  • Upload all files from the "Step 1" and then from the "Step 2" folders to the root folder of your Magento installation.
  • Clear the cache.

If you are using code compilation, before installing the extension it's necessary to disable it! After you install, click the "Run Compilation Process" button in Admin - System - Tools - Compilation to recompile.

Please also check the extensions installation video guide:

Still unsure? Have complicated configurations or a lot of modules? We can offer professional installation service as well!

Can I test an Amasty extension on a staging site before transferring it to a live one?

Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.

Can I get a refund if an extension doesn’t suit me?

Absolutely. Amasty provides a 30-day money back guarantee. No risks for you.

Will I get any other benefits?

Yes! The good news is that every Amasty customer becomes a member of our Loyalty Program and can get a discount of up to 15%. You can find more information about it on the Program page. This is our way to thank you for being our client.

Product questions

Can customers attach photos when they submit an RMA request?

Yes, there is such a possibility. This way you can give a client an opportunity to prove that your product is faulty if they claim so.

Can an RMA request be created from Magento admin panel?

Yes, your managers can create RMA requests for customers if needed. This can be done on the RMA tab found on the order view page.

Is it possible to set a different email template for each status change?

Yes, templates for each status change can be created and customized in System > Transactional Emails. There are also ready-to-use templates for you.

Is it possible to manage the rma statuses, edit them and add new ones?

Yes, sure, since it is the main purpose of this RMA extension.

In Sales > RMA > Statuses you are free to edit the existing statuses and create new ones. You can assign an email template to each status and add labels per store view.

Can the returns be made payable?

This can be achieved with some customizations. Please contact us if you need this option.

Worth its price.
I was really puzzled when I didn’t find this functionality among native Magento features. So, I had to look for the 3d party plugin to bridge this gap. RMA by amasty impressed me with its flexibility and numerous options. Although not all of the features were easy to set up and not all of them worked as I expected, I’d give 4 stars to this app as everything that was missed by the tool developers was instantly improved by customer care department.
I’ve seen some free rma modules that offer similar functionality, but having dug a bit dipper I’ve realized how much the functionality differs, and of course the support is a cherry on top of the cake. I do recommend the module to any merchant dealing with numerous product returns.
nice extension for managing returns
I think this extension is a must have when you are dealing with returns and exchanges in your store and you’re taking your business seriously. We have a large clothing online shop and we do our best to provide our customers with an excellent service. That’s why we have to efficiently manage RMA requests process. After module installation we managed to dramatically reduce calls with return requests into our office and cut errors amount by a half thanks to fully automatic return procedure.
We use the module about a year and didn’t have any issues with it. I think Amasty will be a first company where I will go in case I need more extensions for my store. Great work guys, keep it up!
Helps to manage returns easily

We’ve chosen this module among dozen s of similar plugins as it supports rma for guest visitors. This was exactly what we needed as customers often neglect registration and prefer making fast purchases.
As soon as we sell footwear we face numerous rma requests every day. This extension allowed our admins to rapidly process the requests by keeping all necessary info at hand. Since we installed the module 5 months ago we haven’t noticed any inaccuracies or bugs.
It was a great plus when Amasty added admin email notifications feature to keep track of all newly-made requests. I’m pretty sure this is one of our best buys so far. Keep on codin’ Amasty!
Magento Connect
Great improvement of customer-client dialogue
You know it appears to be a wonderful tool for our RMA department. As we are running a huge store with tons of various items we need a quality system to operate customer requests. The RMA tool seems to be the best solution, and haven't found any bugs or issues yet!

Write Your Own Review

You're reviewing: RMA

Version 1.3.9 - January 19, 2017
– Extension now checks the quantity of already returned products when creating a new RMA request
– Requests removed by customers now will be marked as "Deleted" in backend
– Multiple stability and design fixes
Version 1.3.8 - August 06, 2016
– Added default template for RWD theme
– Added option to select order status allowed for creating RMA requests
Version 1.3.7 - July 27, 2016
– Security patch
– Fixed old-style URL for `View RMA` on order page in admin area
Version 1.3.6 - May 24, 2016
– Fix for redirecting (from the backend) to RMA edit page for the target store
Version 1.3.5 - February 16, 2016
– Fix for download URL in the backend
Version 1.3.4 - November 02, 2015
– Admin routing patch (SUPEE-6788) compatibility
Version 1.3.3 - July 20, 2015
– Option to include extra fields (like bank account) in the RMA request
– Display items to return as table-view in the email
– Magento permissions compatibility
Version 1.2.7 - February 12, 2015
– Performance optimization for the page `My Returns` when customer has more than 1000 orders.
Version 1.2.5 - May 26, 2014
– Fix HTTP frontend URLs when backend is under HTTPS
Version 1.2.0 - March 26, 2014
– E-mail notification to admin when RMA created
Version 1.1.2 - March 23, 2014
– Correct error message when order expired with the number of days for return specified