Will I get free support and updates?
for extensions purchased before Feb 1, 2022
With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022.
If you want to continue receiving further updates for these extensions, you will be required to subscribe to them. Until Aug 1, all our customers can get an annual subscription to any previously purchased extensions on special terms — with 60% off the initial product price. Please, follow this guide to learn how to use this offer →
Starting from Aug 1, the cost of the annual product subscription will make 80% of the initial product price, and all the subsequent annual billings — 60%.
for extensions purchased after Feb 1, 2022
By subscribing to any extension today, you get access to all product updates for it as long as your product subscription is active.
If you have an active support service subscription, it grants you access to product updates and support services for all products purchased before Feb,1 as long as your support subscription is active. No additional charges will be required.
Alternatively, support services are only available as the part of a product subscription. Moreover, now you can reduce your operational costs by extending the list of services included in your support with Pro and Premium add-ons →