Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you.
If you face any technical issues, please create a ticket...
Will I get free support and updates?
Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...
Do you have the installation service?
Yes, you can use installation and configuration services that are available as the part of Pro and Premium add-ons for your product subscriptions.Please note that this installation service doesn’t include uninstallation. So, if you need to completely...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions.
There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty extensions for testing purposes with Composer...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
How can I receive a discount?
We are now working at a loyalty program for our customers that is supposed to bring even greater benefits in the long term. While it’s not out yet, you can look through these Special Offers. New discounts and specials are added every month. To stay ...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form:
As soon as you send your request, it is considered by our ...
How can I prolong support?
If you have an active support service subscription, it grants you access to support services for all products purchased before Feb,1 as long as your subscription is active. Alternatively, support services are only available as the part of a product ...
Can I change the EE extension to CE for free?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually.
→ Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually.
→ Learn more about our special offers
What is the license policy? On how many websites can I use Amasty extensions?
Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...
How can I pay for Amasty extensions?
You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.
If you need to pay for the order with a non...
Are any feed templates provided with Product Feed?
Yes, the Magento Feed extension offers you ready-to-use feed templates for most popular shopping engines, so there is no need to create feeds from the scratch.
Can I change the name of the feed attributes?
Yes, since Product Feed uses the values of attributes but not names. If you need to set up a different name for any attribute, you can do that via Custom Fields.
Can I create multiple feeds?
The number of data feeds that can be generated with our extension is not limited.
Can I include a special price in the feed?
Yes, with Product Feed extension you can export "Final price" that includes special pricing for products (based on catalog pricing rules).
Can I use product images which differ from those found on my store?
For additional images you can use custom attributes, where you can store URLs to those extra images and then use the attributes in the feed.
Can Product Feeds extension auto-generate and auto-upload the feeds?
Yes, the module can auto-generate feeds and upload them via FTP or SFTP.
Can simple products within configurable ones be exported individually?
Yes, the export of children products takes place when simple products are exported.Read on to see the examples.
Can this extension handle export of thousands of products with many columns?
Using the feed manager you can easily do the export in batches so that the server does not get overloaded. With such amount of products, it may take up to 10-15 minutes for the feed to get generated.
Does this module generate feeds for Bing?
Yes, Product Feed by Amasty will create a Magento Bing Shopping feed for you.
Does this module generate feeds for Facebook?
Yes, Product Feed fulfills Facebook feed requirements, as Facebook accepts Google feed template format.
How to install Magento 1 Amasty extensions?
Each Amasty extension package is provided with the extension files, installation & setup guides and a license agreement. Some extensions include import file examples as well.Before installing any extension, please create a backup of the root folder...
Is it possible to generate feed for only particular products and categories?
Yes, you can make it through changing filter configuration settings in the feed conditions. To see the screenshot go on reading.
What if there is no ready template for my needs?
Our templates are created for all major shopping sites. However, it is possible to create your own files if needed. We are always here to help, and you can contact us for assistance.