Automation Rules for RMA (Add-On) for Magento 2

Speed up the processing of RMA requests and reduce the load on your admins with RMA Automation Rules add-on.
  • Create automation rules based on various RMA attributes
  • Update statuses based on multiple conditions
  • Automatically assign requests to particular managers
  • Set the rules for automatic notifications
  • Use only as an add-on to Magento 2 RMA extension
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Product updates and support for 12 months

Updates and support prolongation - $65

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 🚩 Challenge

Even though Amasty Magento 2 RMA extension efficiently deals with all stages of request processing, some actions are still supposed to be done manually, e.g. manager appointment or status change. For stores with a small number of requests, these features are convenient, while for big webstores such type of processing can be rather time-consuming.


Fully automate your request processing and reduce time-costs using Automation Rules add-on. With the feature, you will not have to assign managers, change request statuses or send notifications manually. You can approve or reject particular Magento 2 RMA requests programmatically or create complex solutions without managers’ involvement.

What benefits do you get for your store

Save time with automated requests processing system


Reduce the load on you managers using flexible rules

Avoid manual errors and minimize RMA costs

Speed up RMA processing with automation rules

An RMA Add-On for Magento 2 allows you to create solutions to return requests programmatically thus reducing your managers’ labor costs. With the flexible automation rules, you don’t have to process each request separately - the add-on will do this for you.

automatically set status

Change request status

Simplify request processing by updating statuses automatically, e.g. approving or rejecting new requests with particular return reasons.

Assign requests to managers

Optimize your workflow by automatic manager appointment, e.g. your shipping specialist will get the requests with a ‘Shipped’ status only.

Send automatic notifications

Don’t leave a single request unresolved by automatically notifying managers and customers in various cases, e.g. if a request hasn’t been updated for a long time.

Efficiently track and manage all automation rules

View all the rules in one place

All existing automation rules are displayed on a separate handy grid. View the necessary info, easily edit any rule or perform mass actions in one click.

Add an unlimited number of rules

With the add-on, you can create multiple automation rules to cover each business need. Base your solutions on various product, customer or return requests attributes.


Build an effective return policy

That perfectly suits your business model



  1. $219
  • Set a specific return period for any product
  • Disable returns for particular items (e.g. discounted ones)
  • Add RMA details to products info and to the shopping cart
  • Create return reasons, add item conditions and adjust resolutions
  • Manage multiple items in one request
  • Provide automatic step-by-step instructions
  • Communicate with customers in a live chat
  • Notify admins and customers about requests status changes



  1. $349
  • Update statuses automatically based on multiple conditions
  • Auto-assign requests to particular managers
  • Set the rules for automatic notifications
  • Analyze RMA statistics with detailed reports
  • Identify problematic customers and unprofitable products
  • Analyze the efficiency of your managers work
  • Monitor the dynamics of average lead-time
  • Manage RMA requests using API
  • Export RMA data

RMA Premium


  1. $449
  • Generate automatic labels for UPS, FedEx and DHL carriers
  • Choose suitable package type and dimensions
  • Attach ready-made labels to RMA requests
  • Let shoppers download labels in customer accounts
  • Update or correct improperly created labels
  • Create multiple packages for one return request

The add-on works only as a component of RMA for Magento 2 extension. Provide your customers with high-level support and build their loyalty by improving the experience.

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Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...
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Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
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Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension? What is the plugin...
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Customer Reviews

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See Magento (and other software) versions we support and guarantee their compatibility with our extensions

Version 1.0.5
Last Update: Aug 30, 2023
1.0.5 - Aug 30, 2023
    1.0.4 - Apr 17, 2023
      1.0.3 - Oct 28, 2022
      • Fix we solved the problem with the RMA Automation Rules being applied to products that do not meet the conditions
      1.0.2 - Apr 21, 2022
      • Compatibility now the extension is compatible with Magento 2.4.4
      1.0.1 - Jun 29, 2021
      • Fix we fixed the issue that occurred in running the compile command

      Ratings & Reviews

      93% of 100