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Automation Rules for RMA (Add-On) for Magento 2

Speed up the processing of RMA requests and reduce the load on your admins with RMA Automation Rules add-on.
  1. Create automation rules based on various RMA attributes
  2. Update statuses based on multiple conditions
  3. Automatically assign requests to particular managers
  4. Set the rules for automatic notifications
  5. Use only as an add-on to Magento 2 RMA extension
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User Guide
60 Days Money Back
Free Lifetime Updates
90 Days Free Support


Even though Amasty Magento 2 RMA extension efficiently deals with all stages of request processing, some actions are still supposed to be done manually, e.g. manager appointment or status change. For stores with a small number of requests, these features are convenient, while for big webstores such type of processing can be rather time-consuming.


Fully automate your request processing and reduce time-costs using Automation Rules add-on. With the feature, you will not have to assign managers, change request statuses or send notifications manually. You can approve or reject particular Magento 2 RMA requests programmatically or create complex solutions without managers’ involvement.

What benefits do you get for your store

Save time with automated requests processing system

Reduce the load on you managers using flexible rules

Avoid manual errors and minimize RMA costs


An RMA Add-On for Magento 2 allows you to create solutions to return requests programmatically thus reducing your managers’ labor costs. With the flexible automation rules, you don’t have to process each request separately - the add-on will do this for you.

automatically set status

Change request status

Simplify request processing by updating statuses automatically, e.g. approving or rejecting new requests with particular return reasons.

Assign requests to managers

Optimize your workflow by automatic manager appointment, e.g. your shipping specialist will get the requests with a ‘Shipped’ status only.

Send automatic notifications

Don’t leave a single request unresolved by automatically notifying managers and customers in various cases, e.g. if a request hasn’t been updated for a long time.


View all the rules in one place

All existing automation rules are displayed on a separate handy grid. View the necessary info, easily edit any rule or perform mass actions in one click.

Add an unlimited number of rules

With the add-on, you can create multiple automation rules to cover each business need. Base your solutions on various product, customer or return requests attributes.

rma rules grid

Build an effective return policy

That perfectly suits your business model

Set a specific return period for any product
Disable returns for particular items (e.g. discounted ones)
Add RMA details to products info and to the shopping cart
Create return reasons, add item conditions and adjust resolutions
Manage multiple items in one request
Provide automatic step-by-step instructions
Communicate with customers in a live chat
Notify admins and customers about requests status changes
RMA Pro Ultimate solution $349
Update statuses automatically based on multiple conditions
Auto-assign requests to particular managers
Set the rules for automatic notifications
Analyze RMA statistics with detailed reports
Identify problematic customers and unprofitable products
Analyze the efficiency of your managers work
Monitor the dynamics of average lead-time
Manage RMA requests using API
Export RMA data
Generate automatic labels for UPS, FedEx and DHL carriers
Choose suitable package type and dimensions
Attach ready-made labels to RMA requests
Let shoppers download labels in customer accounts
Update or correct improperly created labels
Create multiple packages for one return request

Retain customers with an effective RMA system

The add-on works only as a component of RMA for Magento 2 extension. Provide your customers with high-level support and build their loyalty by improving the experience.
Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • Simple installation via Composer
* The name "Magento" and the logo are the trademarks of Magento, Inc.
3 Reviews
Feb 24, 2020
This plugin is amazing! Keep doing!
Photo Amasty employee
Amasty answer
Feb 25, 2020
Natalya Chekanina / Head of Sales Team
Hi Muhammed! I am happy to hear that you're satisfied with the Automation Rules for RMA (Add-On) for Magento 2, as our team always does their best to assist our customers. We would be happy to see you in our Amasty Store again!
Jan 09, 2020
Great for work speeding up
Giada V.
We receive numerous requests per day, so this tool is very helpful. It speeds up our work. Request managing time decreased by 30% after installing!
Photo Amasty employee
Amasty answer
Jan 10, 2020
Natalya Chekanina / Head of Sales Team
Hi Giada! Thank you for your review. We are happy that the add-on helped you to speed up your work! We would be happy to see you in our store again!
Nov 06, 2019
Slow support
The extension is time-saving. The productivity of our support team increased. But Amasty support was slow. We had some questions about setting, and we waited for the answer for around 28 hours.
Photo Amasty employee
Amasty answer
Nov 11, 2019
Natalya Chekanina / Head of Sales Team
Hi Matilda! Thank you for your feedback regarding our Automation Rules for RMA (Add-On) for Magento 2 and our support team. I apologize for the inconvenience. We will continue to do everything we can to speed up and improve our customer’s support. We would be happy to see you in our store again.

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Magento 2.2, 2.3, 2.4

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My Downloads
Version 1.0.1
Last Update: Jun 29, 2021
1.0.1 - Jun 29, 2021:
  • Fix we fixed the issue that occurred in running the compile command
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