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Even though Amasty Magento 2 RMA extension efficiently deals with all stages of request processing, some actions are still supposed to be done manually, e.g. manager appointment or status change. For stores with a small number of requests, these features are convenient, while for big webstores such type of processing can be rather time-consuming.
💫Solution
Fully automate your request processing and reduce time-costs using Automation Rules add-on. With the feature, you will not have to assign managers, change request statuses or send notifications manually. You can approve or reject particular Magento 2 RMA requests programmatically or create complex solutions without managers’ involvement.
What benefits do you get for your store
⌚
Save time with automated requests processing system
👍
Reduce the load on you managers using flexible rules
✅
Avoid manual errors and minimize RMA costs
Speed up RMA processing with automation rules
An RMA Add-On for Magento 2 allows you to create solutions to return requests programmatically thus reducing your managers’ labor costs. With the flexible automation rules, you don’t have to process each request separately - the add-on will do this for you.
Change request status
Simplify request processing by updating statuses automatically, e.g. approving or rejecting new requests with particular return reasons.
Assign requests to managers
Optimize your workflow by automatic manager appointment, e.g. your shipping specialist will get the requests with a ‘Shipped’ status only.
Send automatic notifications
Don’t leave a single request unresolved by automatically notifying managers and customers in various cases, e.g. if a request hasn’t been updated for a long time.
Efficiently track and manage all automation rules
View all the rules in one place
All existing automation rules are displayed on a separate handy grid. View the necessary info, easily edit any rule or perform mass actions in one click.
Add an unlimited number of rules
With the add-on, you can create multiple automation rules to cover each business need. Base your solutions on various product, customer or return requests attributes.
Build an effective return policy
That perfectly suits your business model
RMA
STANDARD SET
$219
Set a specific return period for any product
Disable returns for particular items (e.g. discounted ones)
Add RMA details to products info and to the shopping cart
Create return reasons, add item conditions and adjust resolutions
Manage multiple items in one request
Provide automatic step-by-step instructions
Communicate with customers in a live chat
Notify admins and customers about requests status changes
The add-on works only as a component of RMA for Magento 2 extension. Provide your customers with high-level support and build their loyalty by improving the experience.
Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you.
If you face any technical issues, please create a ticket...
Will I get free support and updates?
Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...
Do you have the installation service in magento?
Yes, you can use installation and configuration services that are available as the part of Pro and Premium add-ons for your product subscriptions.Please note that this installation service doesn’t include uninstallation. So, if you need to completely...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions.
There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty extensions for testing purposes with Composer...
Can I test an Amasty extension on a staging site before transferring it to a live one in magento?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
How can I receive a discount?
We are now working at a loyalty program for our customers that is supposed to bring even greater benefits in the long term. While it’s not out yet, you can look through these Special Offers. New discounts and specials are added every month. To stay ...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form:
As soon as you send your request, it is considered by our ...
Magento 2 Amasty extensions installation
Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension?
What is the plugin...
How can I prolong support?
If you have an active support service subscription, it grants you access to support services for all products purchased before Feb,1 as long as your subscription is active. Alternatively, support services are only available as the part of a product ...
Can I change the EE extension to CE for free in magento?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually.
→ Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually.
→ Learn more about our special offers
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