automate rma processing with advanced rules

create the rules to change request statuses

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User Guide

2.4.3-p1, 2.4.3, 2.4.2-p2, 2.3.7-p2, 2.3.7

Automation Rules for RMA (Add-On) for Magento 2

4.7

93%

3 reviews

Speed up the processing of RMA requests and reduce the load on your admins with RMA Automation Rules add-on.

Create automation rules based on various RMA attributes
Update statuses based on multiple conditions
Automatically assign requests to particular managers
Set the rules for automatic notifications
Use only as an add-on to Magento 2 RMA extension

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🚩 Challenge

Even though Amasty Magento 2 RMA extension efficiently deals with all stages of request processing, some actions are still supposed to be done manually, e.g. manager appointment or status change. For stores with a small number of requests, these features are convenient, while for big webstores such type of processing can be rather time-consuming.

💫Solution

Fully automate your request processing and reduce time-costs using Automation Rules add-on. With the feature, you will not have to assign managers, change request statuses or send notifications manually. You can approve or reject particular Magento 2 RMA requests programmatically or create complex solutions without managers’ involvement.

What benefits do you get for your store

⌚

Save time with automated requests processing system

👍

Reduce the load on you managers using flexible rules

✅

Avoid manual errors and minimize RMA costs

Speed up RMA processing with automation rules

An RMA Add-On for Magento 2 allows you to create solutions to return requests programmatically thus reducing your managers’ labor costs. With the flexible automation rules, you don’t have to process each request separately - the add-on will do this for you.

Change request status

Simplify request processing by updating statuses automatically, e.g. approving or rejecting new requests with particular return reasons.

Assign requests to managers

Optimize your workflow by automatic manager appointment, e.g. your shipping specialist will get the requests with a ‘Shipped’ status only.

Send automatic notifications

Don’t leave a single request unresolved by automatically notifying managers and customers in various cases, e.g. if a request hasn’t been updated for a long time.

Efficiently track and manage all automation rules

View all the rules in one place

All existing automation rules are displayed on a separate handy grid. View the necessary info, easily edit any rule or perform mass actions in one click.

Add an unlimited number of rules

With the add-on, you can create multiple automation rules to cover each business need. Base your solutions on various product, customer or return requests attributes.

Build an effective return policy

That perfectly suits your business model

RMA Lite

STANDARD SET

€215

Set a specific return period for any product
Disable returns for particular items (e.g. discounted ones)
Add RMA details to products info and to the shopping cart
Create return reasons, add item conditions and adjust resolutions
Manage multiple items in one request
Provide automatic step-by-step instructions
Communicate with customers in a live chat
Notify admins and customers about requests status changes

View demo

RMA Pro

ULTIMATE SOLUTION

€345

RMA for Magento 2

Automation Rules for RMA

Reports for RMA

Update statuses automatically based on multiple conditions
Auto-assign requests to particular managers
Set the rules for automatic notifications
Analyze RMA statistics with detailed reports
Identify problematic customers and unprofitable products
Analyze the efficiency of your managers work
Monitor the dynamics of average lead-time
Manage RMA requests using API
Export RMA data

View demo

RMA Premium

FOR ADVANCED BUSINESSES

€389

RMA for Magento 2

Automation Rules for RMA

Reports for RMA

Shipping Labels for RMA

Generate automatic labels for UPS, FedEx and DHL carriers
Choose suitable package type and dimensions
Attach ready-made labels to RMA requests
Let shoppers download labels in customer accounts
Update or correct improperly created labels
Create multiple packages for one return request

View demo

The add-on works only as a component of RMA for Magento 2 extension. Provide your customers with high-level support and build their loyalty by improving the experience.

4.3

See 216+ verified reviews

FAQ

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Magento 2 Amasty extensions installation

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Can I change the EE extension to CE for free?

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Customization

Are you looking to add specific functionality for this extension or want to acquire a reliable development partner altogether? With custom development services by Amasty, you will receive high quality and cost-effective solutions developed by Magento professionals according to industry’s best practices.