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Reports for RMA (Add-On) for Magento 2
Analyze the RMA effectiveness and improve return requests processing with Magento 2 RMA Reports add-on.
- Collect RMA statistics to make data-driven decisions
- Identify problematic customers and unprofitable products
- Analyze the efficiency of your managers work
- Monitor the dynamics of average lead-time
- Take control over each aspect by customizing reports with filters
- Use only as an add-on to Magento 2 RMA extension
🚩 Challenge
An automated RMA system simplifies returns management for admins and provides customers with enhanced service. But still, the non-optimized process and a large flow of return requests cause material losses and impacts the image of a company. Ineffective and not data-driven return system also affects customer loyalty and, as a result, they leave the store.
💫Solution
Apply an advanced RMA analysis tool to check the effectiveness of each management aspect. Track the average lead-time, rating, the efficiency of your managers' workflow and make the right improvement decisions. Get detailed reports to find out problematic points and enhance your return service using explicit data.
What benefits do you get for your store
🔥
Build an effective RMA strategy with an advanced reporting tool
💵
Reduce RMA expenses by eliminating unprofitable aspects
📈
Improve customer service by viewing and analyzing the dynamics
Efficiently analyze your RMA data
An ineffective RMA strategy may lead to great losses for store owners. But to make it effective, admins need to know what aspects should be improved. With the Magento 2 RMA Reports add-on, you track the dynamics based on each return aspect.
Take control of each RMA detail
An advanced analytical dashboard keeps you informed about all the aspects that may impact on your income. To reduce the number of return requests, easily check and analyze:
Top Return Reasons
Discover the most frequent return reasons and lower the number of RMA requests without any additional expenses.
Frequently Returned Items
Find out which items are returned more often and sort them by the return reason to build an effective improvement strategy.
Problematic Customers
Identify problematic customers and check if it is profitable for you to resolve their requests in a particular way.
Track the dynamics of any aspect
Apart from the overall data, you may customize the report dashboard to see the dynamics of each RMA component. Specify the date range and use flexible filters to check detailed reports displayed in handy charts. Easily collect the info based on return reasons, conditions, resolutions and even track the productivity of your managers.
Build an effective return policy
That perfectly suits your business model
RMA
STANDARD SET
- $219
- Set a specific return period for any product
- Disable returns for particular items (e.g. discounted ones)
- Add RMA details to products info and to the shopping cart
- Create return reasons, add item conditions and adjust resolutions
- Manage multiple items in one request
- Provide automatic step-by-step instructions
- Communicate with customers in a live chat
- Notify admins and customers about requests status changes
RMA Pro
ULTIMATE SOLUTION
- $349
- Update statuses automatically based on multiple conditions
- Auto-assign requests to particular managers
- Set the rules for automatic notifications
- Analyze RMA statistics with detailed reports
- Identify problematic customers and unprofitable products
- Analyze the efficiency of your managers work
- Monitor the dynamics of average lead-time
- Manage RMA requests using API
- Export RMA data
RMA Premium
FOR ADVANCED BUSINESSES
- $449
- Generate automatic labels for UPS, FedEx and DHL carriers
- Choose suitable package type and dimensions
- Attach ready-made labels to RMA requests
- Let shoppers download labels in customer accounts
- Update or correct improperly created labels
- Create multiple packages for one return request
The add-on works only as a component of RMA for Magento 2 extension. Retain customers and automate your return management system.
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Customer Reviews
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Version 1.0.9
Last Update: Jan 19, 2024
1.0.9 - Jan 19, 2024
1.0.8 - Aug 30, 2023
1.0.7 - Jun 16, 2022
- Compatibility now the extension is compatible with PHP up to 8.1
1.0.6 - Aug 30, 2021
- Fix we fixed the issues with building a diagram for a great deal of return requests in the Reports
1.0.5 - May 17, 2021
- Fix we fixed the issue with the datepicker position in reports
1.0.4 - Apr 20, 2021
- Fix we fixed the issue with return requests data not displayed in the reports
1.0.3 - Oct 30, 2020
- Improvement minor code improvements were implemented to enhance the extension security
1.0.2 - Mar 03, 2020
- Improvement we added the tooltips about the usage of reports
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