FAQ and Product Questions | v1.1.6

Magento 1
Let customers ask questions right on product pages to instantly receive any specific information they need. Create and manage your own product knowledge base to provide store visitors with the answers to the most frequently asked questions.
Enable customers write questions on product pages
Manage questions and answer them from the backend
Create informative FAQ section
Customize knowledge base page layout
Let customers rate answers
30 Days moneyback
50% Off updates
120 Days free support

Looking for an easy-to-use tool to improve your customer service and enhance user satisfaction with minimal effort? Due to the advanced  FAQ and Product Questions extension you'll provide store visitors with a great opportunity to ask about any details right on product pages and get precise answers from store administrators. Moreover, with the Magento FAQ extension you can create and manage your own knowledge base, assign questions to corresponding topics and let customers rate your answers.

Create and manage FAQ section

Key features:

Accurately organize FAQ Magento section by topics
Let customers rate answers
Enable quick search by tags and topics
Attach files and images to answers
Create short SEO-friendly URLs
Customize knowledge base layout
Display CMS blocks on the knowledge base page
Display related questions
Assign questions to corresponding products
Let customers ask questions on the FAQ page

Easily fill FAQ section with questions

Due to the flexible FAQ Magento extension you can enrich your Magento knowledge base either with your own questions or add the most popular questions left by store visitors on product pages. This way you won't have to spend time on collecting and rewriting customer questions and will be able to quickly grow your knowledge base.

Add questions to corresponding topics

With the FAQ Magento module you can create as many different topics as you need. Assign questions to one or multiple topics to help customers easily navigate your FAQ section.

Create nice looking direct links

Specify short SEO-friendly URLs for each topic and question you create to help customers easily share useful information with others and add pages with answers to bookmarks.

Assign questions to products

Make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin users to store products, thus helping users find the answers to most frequently asked questions not only in the Magento FAQ section, but right on the product page.

Enable quick search

Let shoppers quickly find necessary information in the knowledge base. Enable them to search by question tags, topics or among the questions displayed under topic titles.

Let customers ask questions on FAQ pages

In case customers don't find information they need, they can ask a question right on the Magento FAQ page and get an instant answer from an admin user.

magento faq and product questions
magento faq and product questions

Show related questions

Admin users can choose which questions to show as related. The two-way relation option automatically makes selected questions mutually related to each other.

Enable questions rating

Let store visitors rate all your questions both on product and knowledge base pages to see which information really helps customers and improve your content accordingly.

Customize knowledge base display

Due to highly adjustable FAQ Magento extension settings you can choose the layout type to match your custom theme. It's also possible to display any selected CMS block on the FAQ section page.

Let customers ask questions on product pages

Key features:

Add a questions tab to product pages
Display a popup question form
Process and answer questions from the backend
Add customer questions to the knowledge base
Customize answers page layout
Enable new question notifications for admin users
Send answer notifications to customers
Show "Ask a question" link on product pages

Enable customers to ask questions on product pages

Let store visitors ask questions right from product pages with a handy question form displayed in a popup. Show an additional "Ask a Question" link on top of a product page to help customers quickly find and fill in the question form.

Add a tab with questions to product pages

Display a questions tab on each product page to help users find useful information about the item they are going to purchase. The tab can be filled in with customer questions as well as with the ones added by admin users.

magento faq and product questions

Use advanced notifications

Send email notifications to customers once the answer to their question is posted. Apart from that, the Magento product questions extension supports an admin notification feature. Therefore, each time a new question is sent by a store visitor, the administrator will be instantly notified.

Quickly process customer questions

View and manage all customer questions on a handy Questions grid. The Magento product questions module enables you to delete selected questions in bulk right from the grid. Assign questions to necessary topics or product pages, write answers and edit customer info just in a few clicks.

Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • W3C Validated Code

Online Extension User Guide

* The name "Magento" and the logo are the trademarks of Magento, Inc.

General Questions

How can I pay for Amasty extensions?

You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.

What is the license policy? On how many websites can I use Amasty extensions?

Our license allows you to use a single extension license on one Magento installation.

Extension is not domain related, but installation related. If you run several domains on the same instance of Magento, you can use one extension license. However if you run each website on a new installation of Magento, you need separate license for each of them.

The full end-user license agreement is located here: https://amasty.com/license.html

How to install Magento extension by Amasty?

Each Amasty extension pack includes module files, an installation guide, a user guide and license text. Depending on the extension you purchase, there also may be import files which can be used by you as examples.

Amasty extensions are easy to install. All you need is to have FTP/SSH access details, and follow 3 steps to complete.

  • Unpack a "zip" file you download.
  • Upload all files from the "Step 1" and then from the "Step 2" folders to the root folder of your Magento installation.
  • Clear the cache.

If you are using code compilation, before installing the extension it's necessary to disable it! After you install, click the "Run Compilation Process" button in Admin - System - Tools - Compilation to recompile.

Please also check the extensions installation video guide:

Still unsure? Have complicated configurations or a lot of modules? We can offer professional installation service as well!

Can I test an Amasty extension on a staging site before transferring it to a live one?

Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.

Can I get a refund if an extension doesn’t suit me?

Absolutely. Amasty provides a 30-day money back guarantee. No risks for you.

Will I get any other benefits?

Yes! The good news is that every Amasty customer becomes a member of our Loyalty Program and can get a discount of up to 15%. You can find more information about it on the Program page. This is our way to thank you for being our client.

This is really an amazing FAQ extension. The settings are easy to understand and set up, the feature is really useful.
Some suggestions
I've been using this module for a few weeks already. I like its simplicity, the settings are intuitive, and it's very easy to create questions. However, I have a few suggestions for Amasty that will help to make this FAQ extension even better:
- add a new column to the grid where I can search for the products to which questions are assigned. This would make the process of managing the QA section much easier.
- one more thing is to add a column for topics where questions belong to, like general, shipping questions, etc.
- add a possibility to customize the FAQ tab on product pages. Though current look is quite good, i would still like to have a few sections instead of one.
I'll be waiting for updates!
Nearly perfect
Worthy plugin, easy to configure and manage. All features work as in the description. The only issue that prevents me from calling it totally perfect is the lack of possibility for customers to answers questions of other customers. This option would definitely enriched the pool of useful info and helped to gather customer feedback.

All in all, the app definitely met our expectations.

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You're reviewing: FAQ and Product Questions

Version 1.1.6 - November 29, 2016
– Fix for a problem when "Ask a Question" link appeared twice on product pages in some cases
Version 1.1.5 - November 25, 2016
– Minor improvement for saving uploaded file name
Version 1.1.4 - November 16, 2016
– Correct behavior in case of single store installation
Version 1.1.3 - November 15, 2016
– Added store filter for collection of tags
Version 1.1.2 - November 10, 2016
– Added store filter to the topics collection
Version 1.1.1 - September 21, 2016
– Improved i18n
Version 1.1.0 - September 13, 2016
– Setting to add FAQ link into the Top menu
– Responsive design for popup
– Better compatibility with custom design/themes
– Minor stability fixes
Version 1.0.1 - August 25, 2016
– Added website and store-view section scopes in configuration
– Minor default css improvement