Looking for an easy-to-use tool to improve your customer service and enhance user satisfaction with minimal effort? Due to the advanced FAQ and Product Questions extension you'll provide store visitors with a great opportunity to ask about any details right on product pages and get precise answers from store administrators. Moreover, with the Magento FAQ extension you can create and manage your own knowledge base, assign questions to corresponding topics and let customers rate your answers.
Create and manage FAQ section
Easily fill FAQ section with questions
Due to the flexible FAQ Magento extension you can enrich your Magento knowledge base either with your own questions or add the most popular questions left by store visitors on product pages. This way you won't have to spend time on collecting and rewriting customer questions and will be able to quickly grow your knowledge base.
Add questions to corresponding topics
With the FAQ Magento module you can create as many different topics as you need. Assign questions to one or multiple topics to help customers easily navigate your FAQ section.
Create nice looking direct links
Specify short SEO-friendly URLs for each topic and question you create to help customers easily share useful information with others and add pages with answers to bookmarks.
Assign questions to products
Make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin users to store products, thus helping users find the answers to most frequently asked questions not only in the Magento FAQ section, but right on the product page.
Enable quick search
Let shoppers quickly find necessary information in the knowledge base. Enable them to search by question tags, topics or among the questions displayed under topic titles.
Let customers ask questions on FAQ pages
In case customers don't find information they need, they can ask a question right on the Magento FAQ page and get an instant answer from an admin user.
Show related questions
Admin users can choose which questions to show as related. The two-way relation option automatically makes selected questions mutually related to each other.
Enable questions rating
Let store visitors rate all your questions both on product and knowledge base pages to see which information really helps customers and improve your content accordingly.
Customize knowledge base display
Due to highly adjustable FAQ Magento extension settings you can choose the layout type to match your custom theme. It's also possible to display any selected CMS block on the FAQ section page.
Let customers ask questions on product pages
Enable customers to ask questions on product pages
Let store visitors ask questions right from product pages with a handy question form displayed in a popup. Show an additional "Ask a Question" link on top of a product page to help customers quickly find and fill in the question form.
Add a tab with questions to product pages
Display a questions tab on each product page to help users find useful information about the item they are going to purchase. The tab can be filled in with customer questions as well as with the ones added by admin users.
Use advanced notifications
Send email notifications to customers once the answer to their question is posted. Apart from that, the Magento product questions extension supports an admin notification feature. Therefore, each time a new question is sent by a store visitor, the administrator will be instantly notified.
Quickly process customer questions
View and manage all customer questions on a handy Questions grid. The Magento product questions module enables you to delete selected questions in bulk right from the grid. Assign questions to necessary topics or product pages, write answers and edit customer info just in a few clicks.
- 100% Open Source — Easy To Customize
- Follows Magento Code Architecture
- Separated HTML/CSS/JS
- W3C Validated Code
- add a new column to the grid where I can search for the products to which questions are assigned. This would make the process of managing the QA section much easier.
- one more thing is to add a column for topics where questions belong to, like general, shipping questions, etc.
- add a possibility to customize the FAQ tab on product pages. Though current look is quite good, i would still like to have a few sections instead of one.
I'll be waiting for updates!
All in all, the app definitely met our expectations.