FAQ and Product Questions for Magento 1
Let customers ask questions right on product pages to instantly receive any specific information they need. Create and manage your own product knowledge base to provide store visitors with the answers to the most frequently asked questions.
- Enable customers to write questions on product pages
- Manage questions and answer them from the backend
- Create informative FAQ section
- Customize knowledge base page layout
- Let customers rate answers
- EU's GDPR compliant
Looking for an easy-to-use tool to improve your customer service and enhance user satisfaction with minimal effort? Due to the advanced FAQ and Product Questions extension you'll provide store visitors with a great opportunity to ask about any details right on product pages and get precise answers from store administrators. Moreover, with the Magento FAQ extension you can create and manage your own knowledge base, assign questions to corresponding topics and let customers rate your answers. Moreover, the module is completely GDPR compliant right out of the box. If you want not only a single module but the entire store to be compliant, you can take a look at our Magento GDPR tool.
Create and manage FAQ section
- Accurately organize FAQ Magento section by topics
- Let customers rate answers
- Enable quick search by tags and topics
- Attach files and images to answers
- Create short SEO-friendly URLs
- Customize Magento knowledge base layout
- Display CMS blocks on the knowledge base page
- Display related questions
- Assign questions to corresponding products
- Let customers ask questions on the FAQ page
Benefit from optimizing for Voice Search
At least one-fifth of the queries on Google are voice searches. And the indicator is stably growing. That’s why optimizing for voice search becomes crucial for your SEO success. To make your site appear in voice search, your content should rank high in organic search results.
With Magento 1 FAQ and product questions, you will significantly enrich your content and get top positions in SERP. Moreover, FAQ and product questions often get to Google “zero results”, which appear above the traditional #1 ranking position. All this drastically influence the chance of your site getting to voice search results.
Easily fill FAQ section with questions
Due to the flexible FAQ Magento extension you can enrich your Magento knowledge base either with your own questions or add the most popular questions left by store visitors on product pages. This way you won't have to spend time on collecting and rewriting customer questions and will be able to quickly grow your knowledge base.
Add questions to corresponding topics
With the FAQ Magento 1 module you can create as many different topics as you need. Assign questions to one or multiple topics to help customers easily navigate your FAQ section.
Create nice looking direct links
Specify short SEO-friendly URLs for each topic and question you create to help customers easily share useful information with others and add pages with answers to bookmarks.
Assign questions to products
Make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin users to store products, thus helping users find the answers to most frequently asked questions not only in the Magento FAQ section, but right on the product page.
Enable quick search
Let shoppers quickly find necessary information in the knowledge base. Enable them to search by question tags, topics or among the questions displayed under topic titles. Also, you can limit the number of search results per page.
Let customers ask questions on FAQ pages
In case customers don't find information they need, they can ask a question right on the Magento FAQ page and get an instant answer from an admin user.
Show related questions
Admin users can choose which questions to show as related. The two-way relation option automatically makes selected questions mutually related to each other.
Enable questions rating
Let visitors rate your questions on product and knowledge base pages either with stars or like/dislike criteria. See which information helps them and improve your content accordingly.
Customize knowledge base display
Due to highly adjustable FAQ Magento extension settings you can choose the layout type to match your custom theme. It's also possible to display any selected CMS block on the FAQ section page.
Social sharing buttons for question pages
Add apealing social media buttons to allow your visitors share the FAQ content in a click. Enable or disable social sharing buttons and adjust the list of the available social media. Spread your knowledge base content and attract new visitors to the store.
Comply with GDPR EU requirements
Let customers ask questions on product pages
- Add a questions tab to product pages
- Display a popup question form
- Process and answer questions from the backend
- Add customer questions to the knowledge base
- Customize answers page layout
- Enable new question notifications for admin users
- Send answer notifications to customers
- Show "Ask a question" link on product pages
Enable customers to ask questions on product pages
Let store visitors ask questions right from product pages with a handy question form displayed in a popup. Show an additional "Ask a Question" link on top of a product page to help customers quickly find and fill in the question form.
Add a tab with questions to product pages
Display a questions tab on each product page to help users find useful information about the item they are going to purchase. The tab can be filled in with customer questions as well as with the ones added by admin users.
Flawless data transfer to Magento 2
If you are moving to Magento 2 and the appropriate version of FAQ and Product Questions extension, than you can quickly export all the knowledge base to tranfer it to your new store.
Use advanced notifications
Send email notifications to customers once the answer to their question is posted. Apart from that, the Magento product questions extension supports an admin notification feature. Therefore, each time a new question is sent by a store visitor, the administrator will be instantly notified.
Quickly process customer questions
View and manage all customer questions on a handy Questions grid. The Magento product questions module enables you to delete selected questions in bulk right from the grid. Assign questions to necessary topics or product pages, write answers and edit customer info just in a few clicks.
Built-in spam and fraud protection with Google Invisible reCaptcha
The Magento FAQ and Product Questions extension comes with the built-in Google Invisible reCaptcha module that protects your question form from spam and frauds. Benefit from the most advanced security tool and boost your store security.
- 100% Open Source — Easy To Customize
- Follows Magento Code Architecture
- Separated HTML/CSS/JS
- Simple installation via Composer
- add a new column to the grid where I can search for the products to which questions are assigned. This would make the process of managing the QA section much easier.
- one more thing is to add a column for topics where questions belong to, like general, shipping questions, etc.
- add a possibility to customize the FAQ tab on product pages. Though current look is quite good, i would still like to have a few sections instead of one.
I'll be waiting for updates!
All in all, the app definitely met our expectations.
CE 1.4.x - 1.9.x, EE 1.8.x - 1.14.x
- Compatibility the compatibility with 'Full Page Cache Warmer' on product page for Enterprise Magento versions was resolved
- Fix the problem with error on product page when question was asked and module 'Mage_Captcha' was disabled was resolved
- New the ability to hide product questions on the home FAQ page was added
- Improvement now a customer will be redirected back to the previous page after submitting a question
- Fix the issue with errors after merging CSS was resolved
- New the ability to set the number of Search Results per Page was added
- Improvement the https compatibility was improved
- Fix the short answer layout issue was resolved
- New the functionality to comply with the latest GDPR EU changes was added
- Fix the issues with the tags display on different store views were resolved
- New social sharing buttons for question pages were added
- New the setting for the question tags display was added
- New the feature to export data from the extension to import in the Magento 2 FAQ and Product Questions extension was added
- Fix the problem with breadcrumbs when a theme does not support breadcrumbs was resolved
- Fix the issue with a message rendering after submitting a question on FAQ page was fixed
- Compatibility with Amasty AJAX Shopping Cart was improved
- Fixed an issue with saving questions
- Fixed an issue with non unique HTML ID at a product page
- Fixed an issue with the already existing registry keys
- Fixed an issue when calling to a member function append () on boolean
- New now, the module comes equipped with the Google Invisible reCaptcha extension built-in to protect the question forms from spam and fraud
- New Added the ability to specify the canonical URL for topics and questions
- Fixed an issue with an error on the frontend for custom Magento themes
- Updated DB
- New Like\Dislike type of rating added
- New product links can be added to emails
- Multiple fixes for multistore configurations
- Multiple fixes for mobile view
- Many fixes for incorrect URLs and text
- Amasty AJAX Shopping Cart compatibility improved
- Fix for a problem when "Ask a Question" link appeared twice on product pages in some cases
- Minor improvement for saving uploaded file name
- Correct behavior in case of single store installation
- Added store filter for collection of tags
- Added store filter to the topics collection
- Improved i18n
- Setting to add FAQ link into the Top menu
- Responsive design for popup
- Better compatibility with custom design/themes
- Minor stability fixes
- Added website and store-view section scopes in configuration
- Minor default css improvement