FAQ and Product Questions

v1.2.1

for Magento 1

Let customers ask questions right on product pages to instantly receive any specific information they need. Create and manage your own product knowledge base to provide store visitors with the answers to the most frequently asked questions.

  1. Enable customers write questions on product pages
  2. Manage questions and answer them from the backend
  3. Create informative FAQ section
  4. Customize knowledge base page layout
  5. Let customers rate answers
$99.00
View Extension Demos See User Guide

Looking for an easy-to-use tool to improve your customer service and enhance user satisfaction with minimal effort? Due to the advanced  FAQ and Product Questions extension you'll provide store visitors with a great opportunity to ask about any details right on product pages and get precise answers from store administrators. Moreover, with the Magento FAQ extension you can create and manage your own knowledge base, assign questions to corresponding topics and let customers rate your answers.

Create and manage FAQ section

Key features:

  • Accurately organize FAQ Magento section by topics
  • Let customers rate answers
  • Enable quick search by tags and topics
  • Attach files and images to answers
  • Create short SEO-friendly URLs
  • Customize knowledge base layout
  • Display CMS blocks on the knowledge base page
  • Display related questions
  • Assign questions to corresponding products
  • Let customers ask questions on the FAQ page

Easily fill FAQ section with questions

Due to the flexible FAQ Magento extension you can enrich your Magento knowledge base either with your own questions or add the most popular questions left by store visitors on product pages. This way you won't have to spend time on collecting and rewriting customer questions and will be able to quickly grow your knowledge base.

Add questions to corresponding topics

With the FAQ Magento module you can create as many different topics as you need. Assign questions to one or multiple topics to help customers easily navigate your FAQ section.

Create nice looking direct links

Specify short SEO-friendly URLs for each topic and question you create to help customers easily share useful information with others and add pages with answers to bookmarks.

Assign questions to products

Make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin users to store products, thus helping users find the answers to most frequently asked questions not only in the Magento FAQ section, but right on the product page.

Enable quick search

Let shoppers quickly find necessary information in the knowledge base. Enable them to search by question tags, topics or among the questions displayed under topic titles.

Let customers ask questions on FAQ pages

In case customers don't find information they need, they can ask a question right on the Magento FAQ page and get an instant answer from an admin user.

magento faq and product questions
magento faq and product questions

Show related questions

Admin users can choose which questions to show as related. The two-way relation option automatically makes selected questions mutually related to each other.

Enable questions rating

Let visitors rate your questions on product and knowledge base pages either with stars or like/dislike criteria. See which information helps them and improve your content accordingly.

Customize knowledge base display

Due to highly adjustable FAQ Magento extension settings you can choose the layout type to match your custom theme. It's also possible to display any selected CMS block on the FAQ section page.

Let customers ask questions on product pages

Key features:

  • Add a questions tab to product pages
  • Display a popup question form
  • Process and answer questions from the backend
  • Add customer questions to the knowledge base
  • Customize answers page layout
  • Enable new question notifications for admin users
  • Send answer notifications to customers
  • Show "Ask a question" link on product pages

Enable customers to ask questions on product pages

Let store visitors ask questions right from product pages with a handy question form displayed in a popup. Show an additional "Ask a Question" link on top of a product page to help customers quickly find and fill in the question form.

Add a tab with questions to product pages

Display a questions tab on each product page to help users find useful information about the item they are going to purchase. The tab can be filled in with customer questions as well as with the ones added by admin users.

magento faq and product questions

Use advanced notifications

Send email notifications to customers once the answer to their question is posted. Apart from that, the Magento product questions extension supports an admin notification feature. Therefore, each time a new question is sent by a store visitor, the administrator will be instantly notified.

Quickly process customer questions

View and manage all customer questions on a handy Questions grid. The Magento product questions module enables you to delete selected questions in bulk right from the grid. Assign questions to necessary topics or product pages, write answers and edit customer info just in a few clicks.

Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • Simple installation via Composer
* The name "Magento" and the logo are the trademarks of Magento, Inc.
02.01
2017
Great support
Although the extension needs some finetuning as a captcha and maybe some rich snippet features. This is a very nice add on for each store. Amasty development crew is nice and fast, as always.
Bob
08.26
2016
Awesome!
This is really an amazing FAQ extension. The settings are easy to understand and set up, the feature is really useful.
Mark
06.20
2016
Some suggestions
I've been using this module for a few weeks already. I like its simplicity, the settings are intuitive, and it's very easy to create questions. However, I have a few suggestions for Amasty that will help to make this FAQ extension even better:
- add a new column to the grid where I can search for the products to which questions are assigned. This would make the process of managing the QA section much easier.
- one more thing is to add a column for topics where questions belong to, like general, shipping questions, etc.
- add a possibility to customize the FAQ tab on product pages. Though current look is quite good, i would still like to have a few sections instead of one.
I'll be waiting for updates!
Nancy
05.12
2016
Nearly perfect
Worthy plugin, easy to configure and manage. All features work as in the description. The only issue that prevents me from calling it totally perfect is the lack of possibility for customers to answers questions of other customers. This option would definitely enriched the pool of useful info and helped to gather customer feedback.

All in all, the app definitely met our expectations.
owen_cliffs

Write Your Own Review

You're reviewing: FAQ and Product Questions

Version 1.2.1 - September 20, 2017
– Updated DB
Version 1.2.0 - September 08, 2017
– New: Like\Dislike type of rating added
– New: product links can be added to emails
– Multiple fixes for multistore configurations
– Multiple fixes for mobile view
– Many fixes for incorrect URLs and text
– Amasty AJAX Shopping Cart compatibility improved
Version 1.1.6 - November 29, 2016
– Fix for a problem when "Ask a Question" link appeared twice on product pages in some cases
Version 1.1.5 - November 25, 2016
– Minor improvement for saving uploaded file name
Version 1.1.4 - November 16, 2016
– Correct behavior in case of single store installation
Version 1.1.3 - November 15, 2016
– Added store filter for collection of tags
Version 1.1.2 - November 10, 2016
– Added store filter to the topics collection
Version 1.1.1 - September 21, 2016
– Improved i18n
Version 1.1.0 - September 13, 2016
– Setting to add FAQ link into the Top menu
– Responsive design for popup
– Better compatibility with custom design/themes
– Minor stability fixes
Version 1.0.1 - August 25, 2016
– Added website and store-view section scopes in configuration
– Minor default css improvement