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FAQ and Product Questions for Magento 1

Let customers ask questions right on product pages to instantly receive any specific information they need. Create and manage your own product knowledge base to provide store visitors with the answers to the most frequently asked questions.

  1. Enable customers to write questions on product pages
  2. Manage questions and answer them from the backend
  3. Create informative FAQ section
  4. Customize Magento knowledge base page layout
  5. Let customers rate answers
  6. EU's GDPR compliant
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User Guide
60 Days Money Back
Free Lifetime Updates
90 Days Free Support

Looking for an easy-to-use tool to improve your customer service and enhance user satisfaction with minimal effort? Due to the advanced  FAQ and Product Questions extension you'll provide store visitors with a great opportunity to ask about any details right on product pages and get precise answers from store administrators. Moreover, with the Magento FAQ extension you can create and manage your own knowledge base, assign questions to corresponding topics and let customers rate your answers. Moreover, the module is completely GDPR compliant right out of the box. If you want not only a single module but the entire store to be compliant, you can take a look at our Magento GDPR tool.

Create and manage FAQ section

Key features:

  • Accurately organize FAQ Magento section by topics
  • Let customers rate answers
  • Enable quick search by tags and topics
  • Attach files and images to answers
  • Create short SEO-friendly URLs
  • Customize Magento knowledge base layout
  • Display CMS blocks on the knowledge base page
  • Display related questions
  • Assign questions to corresponding products
  • Let customers ask questions on the FAQ page
magento faq and product questions

Benefit from optimizing for Voice Search

At least one-fifth of the queries on Google are voice searches. And the indicator is stably growing. That’s why optimizing for voice search becomes crucial for your SEO success. To make your site appear in voice search, your content should rank high in organic search results.

With Magento 1 FAQ and product questions, you will significantly enrich your content and get top positions in SERP. Moreover, FAQ and product questions often get to Google “zero results”, which appear above the traditional #1 ranking position. All this drastically influence the chance of your site getting to voice search results.

Easily fill FAQ section with questions

Due to the flexible FAQ Magento extension you can enrich your Magento knowledge base either with your own questions or add the most popular questions left by store visitors on product pages. This way you won't have to spend time on collecting and rewriting customer questions and will be able to quickly grow your knowledge base.

Add questions to corresponding topics

With the FAQ Magento 1 module you can create as many different topics as you need. Assign questions to one or multiple topics to help customers easily navigate your FAQ section.

Create nice looking direct links

Specify short SEO-friendly URLs for each topic and question you create to help customers easily share useful information with others and add pages with answers to bookmarks.

Assign questions to products

Make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin users to store products, thus helping users find the answers to most frequently asked questions not only in the Magento FAQ section, but right on the product page.

Enable quick search

Let shoppers quickly find necessary information in the knowledge base. Enable them to search by question tags, topics or among the questions displayed under topic titles. Also, you can limit the number of search results per page.

Let customers ask questions on FAQ pages

In case customers don't find information they need, they can ask a question right on the Magento FAQ page and get an instant answer from an admin user.

magento faq and product questions
magento faq and product questions

Show related questions

Admin users can choose which questions to show as related. The two-way relation option automatically makes selected questions mutually related to each other.

Enable questions rating

Let visitors rate your questions on product and knowledge base pages either with stars or like/dislike criteria. See which information helps them and improve your content accordingly.

Customize knowledge base display

Due to highly adjustable FAQ Magento extension settings you can choose the layout type to match your custom theme. It's also possible to display any selected CMS block on the FAQ section page.

Social sharing buttons for question pages

Add apealing social media buttons to allow your visitors share the FAQ content in a click. Enable or disable social sharing buttons and adjust the list of the available social media. Spread your knowledge base content and attract new visitors to the store.

Comply with GDPR EU requirements

Magento FAQ module comes with the built-in functionality to meet the latest GDPR EU requirements. Now, a user should agree with your privacy policy and give a consent for personal data processing before submitting a question.

Let customers ask questions on product pages

Key features:

  • Add a questions tab to product pages
  • Display a popup question form
  • Process and answer questions from the backend
  • Add customer questions to the knowledge base
  • Customize answers page layout
  • Enable new question notifications for admin users
  • Send answer notifications to customers
  • Show "Ask a question" link on product pages

Enable customers to ask questions on product pages

Let store visitors ask questions right from product pages with a handy question form displayed in a popup. Show an additional "Ask a Question" link on top of a product page to help customers quickly find and fill in the question form.

Add a tab with questions to product pages

Display a questions tab on each product page to help users find useful information about the item they are going to purchase. The tab can be filled in with customer questions as well as with the ones added by admin users.

Flawless data transfer to Magento 2

If you are moving to Magento 2 and the appropriate version of FAQ and Product Questions extension, than you can quickly export all the knowledge base to tranfer it to your new store.

magento faq and product questions

Use advanced notifications

Send email notifications to customers once the answer to their question is posted. Apart from that, the Magento product questions extension supports an admin notification feature. Therefore, each time a new question is sent by a store visitor, the administrator will be instantly notified.

Quickly process customer questions

View and manage all customer questions on a handy Questions grid. The Magento product questions module enables you to delete selected questions in bulk right from the grid. Assign questions to necessary topics or product pages, write answers and edit customer info just in a few clicks.

magento google invidible recaptcha

Built-in spam and fraud protection with Google Invisible reCaptcha

The Magento FAQ and Product Questions extension comes with the built-in magento captcha extension that protects your question form from spam and frauds. Benefit from the most advanced security tool and boost your store security.

Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • Simple installation via Composer
* The name "Magento" and the logo are the trademarks of Magento, Inc.
5 Reviews
Nov 20, 2019
Great support
SafeGear, E-commerce Manager
Description of how it should work from a marketing perspective should be improved, we found errors and other details. But I agree on great support
Safegear also bought the following extension(s):
Photo Amasty employee
Amasty answer
Nov 20, 2019
Natalya Chekanina / Head of Sales Team
Dear Safegear, thank you for your review! We would be happy to see you in our store again!
Feb 01, 2017
Great support
Although the extension needs some finetuning as a captcha and maybe some rich snippet features. This is a very nice add on for each store. Amasty development crew is nice and fast, as always.
Aug 26, 2016
This is really an amazing FAQ extension. The settings are easy to understand and set up, the feature is really useful.
Jun 20, 2016
Some suggestions
I've been using this module for a few weeks already. I like its simplicity, the settings are intuitive, and it's very easy to create questions. However, I have a few suggestions for Amasty that will help to make this FAQ extension even better:
- add a new column to the grid where I can search for the products to which questions are assigned. This would make the process of managing the QA section much easier.
- one more thing is to add a column for topics where questions belong to, like general, shipping questions, etc.
- add a possibility to customize the FAQ tab on product pages. Though current look is quite good, i would still like to have a few sections instead of one.
I'll be waiting for updates!
May 12, 2016
Nearly perfect
Worthy plugin, easy to configure and manage. All features work as in the description. The only issue that prevents me from calling it totally perfect is the lack of possibility for customers to answers questions of other customers. This option would definitely enriched the pool of useful info and helped to gather customer feedback.

All in all, the app definitely met our expectations.

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CE 1.4.x - 1.9.x, EE 1.8.x - 1.14.x

You can always download the recent version free of charge from your account

Installing an upgrade is easy — check now

My Downloads
Version 1.6.7
Last Update: Jun 02, 2020
1.6.7 - Jun 02, 2020:
  • Fix we adjusted the processing of url_key for successful validation during the import process to Magento 2.
1.6.6 - May 13, 2019:
  • Compatibility the compatibility with 'Full Page Cache Warmer' on product page for Enterprise Magento versions was resolved
  • Fix the problem with error on product page when question was asked and module 'Mage_Captcha' was disabled was resolved
1.6.5 - Dec 10, 2018:
  • New the ability to hide product questions on the home FAQ page was added
1.6.4 - Nov 02, 2018:
  • Improvement now a customer will be redirected back to the previous page after submitting a question
1.6.3 - Sep 03, 2018:
  • Fix the issue with errors after merging CSS was resolved
1.6.2 - Jun 12, 2018:
  • New the ability to set the number of Search Results per Page was added
  • Improvement the https compatibility was improved
1.6.1 - Jun 07, 2018:
  • Fix the short answer layout issue was resolved
1.6.0 - May 28, 2018:
  • New the functionality to comply with the latest GDPR EU changes was added
See previous updates
Version 1.5.1
Last Update: May 21, 2018
1.5.1 - May 21, 2018:
  • Fix the issues with the tags display on different store views were resolved
1.5.0 - Apr 24, 2018:
  • New social sharing buttons for question pages were added
  • New the setting for the question tags display was added
  • New the feature to export data from the extension to import in the Magento 2 FAQ and Product Questions extension was added
  • Fix the problem with breadcrumbs when a theme does not support breadcrumbs was resolved
  • Fix the issue with a message rendering after submitting a question on FAQ page was fixed
Version 1.4.3
Last Update: Mar 29, 2018
1.4.3 - Mar 29, 2018:
  • Compatibility with Amasty AJAX Shopping Cart was improved
1.4.2 - Mar 05, 2018:
  • Fixed an issue with saving questions
1.4.1 - Feb 22, 2018:
  • Fixed an issue with non unique HTML ID at a product page
  • Fixed an issue with the already existing registry keys
  • Fixed an issue when calling to a member function append () on boolean
1.4.0 - Feb 08, 2018:
  • New now, the module comes equipped with the Google Invisible reCaptcha extension built-in to protect the question forms from spam and fraud
Version 1.3.0
Last Update: Jan 31, 2018
1.3.0 - Jan 31, 2018:
  • New Added the ability to specify the canonical URL for topics and questions
  • Fixed an issue with an error on the frontend for custom Magento themes
Version 1.2.1
Last Update: Sep 20, 2017
1.2.1 - Sep 20, 2017:
  • Updated DB
1.2.0 - Sep 08, 2017:
  • New Like\Dislike type of rating added
  • New product links can be added to emails
  • Multiple fixes for multistore configurations
  • Multiple fixes for mobile view
  • Many fixes for incorrect URLs and text
  • Amasty AJAX Shopping Cart compatibility improved
Version 1.1.6
Last Update: Nov 29, 2016
1.1.6 - Nov 29, 2016:
  • Fix for a problem when "Ask a Question" link appeared twice on product pages in some cases
1.1.5 - Nov 25, 2016:
  • Minor improvement for saving uploaded file name
1.1.4 - Nov 16, 2016:
  • Correct behavior in case of single store installation
1.1.3 - Nov 15, 2016:
  • Added store filter for collection of tags
1.1.2 - Nov 10, 2016:
  • Added store filter to the topics collection
1.1.1 - Sep 21, 2016:
  • Improved i18n
1.1.0 - Sep 13, 2016:
  • Setting to add FAQ link into the Top menu
  • Responsive design for popup
  • Better compatibility with custom design/themes
  • Minor stability fixes
Version 1.0.1
Last Update: Aug 25, 2016
1.0.1 - Aug 25, 2016:
  • Added website and store-view section scopes in configuration
  • Minor default css improvement
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