FAQ and Product Questions

Easily fill FAQ section with questions

Due to the flexible FAQ Magento extension you can enrich your Magento knowledge base either with your own questions or add the most popular questions left by store visitors on product pages. This way you won't have to spend time on collecting and rewriting customer questions and will be able to quickly grow your knowledge base.

Add questions to corresponding topics

With the FAQ Magento module you can create as many different topics as you need. Assign questions to one or multiple topics to help customers easily navigate your FAQ section.

Create nice looking direct links

Specify short SEO-friendly URLs for each topic and question you create to help customers easily share useful information with others and add pages with answers to bookmarks.

Assign questions to products

Make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin users to store products, thus helping users find the answers to most frequently asked questions not only in the Magento FAQ section, but right on the product page.

Enable quick search

Let shoppers quickly find necessary information in the knowledge base. Enable them to search by question tags, topics or among the questions displayed under topic titles. Also, you can limit the number of search results per page.

Let customers ask questions on FAQ pages

In case customers don't find information they need, they can ask a question right on the Magento FAQ page and get an instant answer from an admin user.

Show related questions

Admin users can choose which questions to show as related. The two-way relation option automatically makes selected questions mutually related to each other.

Enable questions rating

Let visitors rate your questions on product and knowledge base pages either with stars or like/dislike criteria. See which information helps them and improve your content accordingly.

Customize knowledge base display

Due to highly adjustable FAQ Magento extension settings you can choose the layout type to match your custom theme. It's also possible to display any selected CMS block on the FAQ section page.

Social sharing buttons for question pages

Add apealing social media buttons to allow your visitors share the FAQ content in a click. Enable or disable social sharing buttons and adjust the list of the available social media. Spread your knowledge base content and attract new visitors to the store.

Comply with GDPR EU requirements

The extension comes with the built-in functionality to meet the latest GDPR EU requirements. Now, a user should agree with your privacy policy and give a consent for personal data processing before submitting a question.

Enable customers to ask questions on product pages

Let store visitors ask questions right from product pages with a handy question form displayed in a popup. Show an additional "Ask a Question" link on top of a product page to help customers quickly find and fill in the question form.

Add a tab with questions to product pages

Display a questions tab on each product page to help users find useful information about the item they are going to purchase. The tab can be filled in with customer questions as well as with the ones added by admin users.

Flawless data transfer to Magento 2

If you are moving to Magento 2 and the appropriate version of FAQ and Product Questions extension, than you can quickly export all the knowledge base to tranfer it to your new store.

Use advanced notifications

Send email notifications to customers once the answer to their question is posted. Apart from that, the Magento product questions extension supports an admin notification feature. Therefore, each time a new question is sent by a store visitor, the administrator will be instantly notified.

Quickly process customer questions

View and manage all customer questions on a handy Questions grid. The Magento product questions module enables you to delete selected questions in bulk right from the grid. Assign questions to necessary topics or product pages, write answers and edit customer info just in a few clicks.