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User Guide

CE 1.4.x - 1.9.x, EE 1.8.x - 1.14.x

FAQ and Product Questions for Magento 1

see M2 version

4.2

84%

5 reviews

Let customers ask questions right on product pages to instantly receive any specific information they need. Create and manage your own product knowledge base to provide store visitors with the answers to the most frequently asked questions.

Enable customers to write questions on product pages
Manage questions and answer them from the backend
Create informative FAQ section
Customize Magento knowledge base page layout
Let customers rate answers
EU's GDPR compliant

Looking for an easy-to-use tool to improve your customer service and enhance user satisfaction with minimal effort?

Due to the advanced FAQ and Product Questions extension you'll provide store visitors with a great opportunity to ask about any details right on product pages and get precise answers from store administrators. Moreover, with the Magento FAQ extension you can create and manage your own knowledge base, assign questions to corresponding topics and let customers rate your answers. Moreover, the module is completely GDPR compliant right out of the box. If you want not only a single module but the entire store to be compliant, you can take a look at our Magento GDPR tool.

CREATE AND MANAGE FAQ SECTION

Accurately organize FAQ Magento section by topics
Let customers rate answers
Enable quick search by tags and topics
Attach files and images to answers
Create short SEO-friendly URLs

Customize Magento knowledge base layout
Display CMS blocks on the knowledge base page
Display related questions
Assign questions to corresponding products
Let customers ask questions on the FAQ page

Benefit from optimizing for Voice Search

At least one-fifth of the queries on Google are voice searches. And the indicator is stably growing. That’s why optimizing for voice search becomes crucial for your SEO success. To make your site appear in voice search, your content should rank high in organic search results.

With Magento 1 FAQ and product questions, you will significantly enrich your content and get top positions in SERP. Moreover, FAQ and product questions often get to Google “zero results”, which appear above the traditional #1 ranking position. All this drastically influence the chance of your site getting to voice search results.

Enable quick search

Let shoppers quickly find necessary information in the knowledge base. Enable them to search by question tags, topics or among the questions displayed under topic titles. Also, you can limit the number of search results per page.

Let customers ask questions on FAQ pages

In case customers don't find the information they need, they can ask a question right on the Magento FAQ page and get an instant answer from an admin user.

Show related questions

Admin users can choose which questions to show as related. The two-way relation option automatically makes selected questions mutually related to each other.

Enable questions rating

Let visitors rate your questions on product and knowledge base pages either with stars or like/dislike criteria. See which information helps them and improve your content accordingly.

Easily fill FAQ section with questions

Due to the flexible FAQ Magento extension you can enrich your Magento knowledge base either with your own questions or add the most popular questions left by store visitors on product pages. This way you won't have to spend time on collecting and rewriting customer questions and will be able to quickly grow your knowledge base.

Assign questions to products

Make any questions visible on corresponding product pages. Assign customer questions as well as the questions added by admin users to store products, thus helping users find the answers to most frequently asked questions not only in the Magento FAQ section, but right on the product page.

Add questions to corresponding topics

With the FAQ Magento 1 module you can create as many different topics as you need. Assign questions to one or multiple topics to help customers easily navigate your FAQ section.

Create nice looking direct links

Specify short SEO-friendly URLs for each topic and question you create to help customers easily share useful information with others and add pages with answers to bookmarks.

Social sharing buttons for question pages

Add apealing social media buttons to allow your visitors share the FAQ content in a click. Enable or disable social sharing buttons and adjust the list of the available social media. Spread your knowledge base content and attract new visitors to the store.

Comply with GDPR EU requirements

Magento FAQ module comes with the built-in functionality to meet the latest GDPR EU requirements. Now, a user should agree with your privacy policy and give a consent for personal data processing before submitting a question.

LET CUSTOMERS ASK QUESTIONS ON PRODUCT PAGES

Add a questions tab to product pages
Display a popup question form
Process and answer questions from the backend
Add customer questions to the knowledge base

Customize answers page layout
Enable new question notifications for admin users
Send answer notifications to customers
Show "Ask a question" link on product pages

Enable customers to ask questions on product pages

Let store visitors ask questions right from product pages with a handy question form displayed in a popup. Show an additional "Ask a Question" link on top of a product page to help customers quickly find and fill in the question form.

Add a tab with questions to product pages

Display a questions tab on each product page to help users find useful information about the item they are going to purchase. The tab can be filled in with customer questions as well as with the ones added by admin users.

Use advanced notifications

Send email notifications to customers once the answer to their question is posted. Apart from that, the Magento product questions extension supports an admin notification feature. Therefore, each time a new question is sent by a store visitor, the administrator will be instantly notified.

Quickly process customer questions

View and manage all customer questions on a handy Questions grid. The Magento product questions module enables you to delete selected questions in bulk right from the grid. Assign questions to necessary topics or product pages, write answers and edit customer info just in a few clicks.

Customize knowledge base display

Due to highly adjustable FAQ Magento extension settings, you can choose the layout type to match your custom theme. It's also possible to display any selected CMS block on the FAQ section page.

Flawless data transfer to Magento 2

If you are moving to Magento 2 and the appropriate version of FAQ and Product Questions extension, than you can quickly export all the knowledge base to tranfer it to your new store.

Built-in spam and fraud protection with Google Invisible reCaptcha

The Magento FAQ and Product Questions extension comes with the built-in magento captcha extension that protects your question form from spam and frauds. Benefit from the most advanced security tool and boost your store security.

What is the Magento FAQ extension?

The Magento FAQ and Product Questions extension is the tool that helps you communicate with your potential customers and answer the most common users’ questions. By creating a product knowledge base, you can speed up the purchasing process and increase conversions.

4.3

See 216+ verified reviews

FAQ

Are Amasty extensions compatible with all themes and extensions by other vendors?

Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...

Will I get free support and updates?

Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...

Do you have the installation service?

Yes, you can use installation and configuration services that are available as the part of Pro and Premium add-ons for your product subscriptions.Please note that this installation service doesn’t include uninstallation. So, if you need to completely...

Can I request a free trial?

Amasty doesn’t provide any trials of Magento extensions. There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty extensions for testing purposes with Composer...

Can I test an Amasty extension on a staging site before transferring it to a live one?

Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.

How can I get a refund?

Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...

How can I receive a discount?

We are now working at a loyalty program for our customers that is supposed to bring even greater benefits in the long term. While it’s not out yet, you can look through these Special Offers. New discounts and specials are added every month. To stay ...

How to update a Magento 2 Amasty extension?

To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...

If I need additional features to be added to an Amasty extension, how can I ask for it?

To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form: As soon as you send your request, it is considered by our ...

How can I prolong support?

If you have an active support service subscription, it grants you access to support services for all products purchased before Feb,1 as long as your subscription is active. Alternatively, support services are only available as the part of a product ...

Can I change the EE extension to CE for free?

Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually. → Learn more about our special offers

How can I get a discount to re-purchase plugins?

Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually. → Learn more about our special offers

What is the license policy? On how many websites can I use Amasty extensions?

Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...

How can I pay for Amasty extensions?

You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed. If you need to pay for the order with a non...

How to install Magento 1 Amasty extensions?

Each Amasty extension package is provided with the extension files, installation & setup guides and a license agreement. Some extensions include import file examples as well.Before installing any extension, please create a backup of the root folder...

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Change Log v 1.6.7

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FAQ and Product Questions
Google Invisible reCaptcha

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Version 1.6.7

Last Update: Jun 02, 2020

1.6.7 - Jun 02, 2020

Fix we adjusted the processing of url_key for successful validation during the import process to Magento 2.

1.6.6 - May 13, 2019

Compatibility the compatibility with 'Full Page Cache Warmer' on product page for Enterprise Magento versions was resolved
Fix the problem with error on product page when question was asked and module 'Mage_Captcha' was disabled was resolved

1.6.5 - Dec 10, 2018

New the ability to hide product questions on the home FAQ page was added

1.6.4 - Nov 02, 2018

Improvement now a customer will be redirected back to the previous page after submitting a question

1.6.3 - Sep 03, 2018

Fix the issue with errors after merging CSS was resolved

1.6.2 - Jun 12, 2018

New the ability to set the number of Search Results per Page was added
Improvement the https compatibility was improved

1.6.1 - Jun 07, 2018

Fix the short answer layout issue was resolved

1.6.0 - May 28, 2018

New the functionality to comply with the latest GDPR EU changes was added

Version 1.5.1

Last Update: May 21, 2018

1.5.1 - May 21, 2018

Fix the issues with the tags display on different store views were resolved

1.5.0 - Apr 24, 2018

New social sharing buttons for question pages were added
New the setting for the question tags display was added
New the feature to export data from the extension to import in the Magento 2 FAQ and Product Questions extension was added
Fix the problem with breadcrumbs when a theme does not support breadcrumbs was resolved
Fix the issue with a message rendering after submitting a question on FAQ page was fixed

Version 1.4.3

Last Update: Mar 29, 2018

1.4.3 - Mar 29, 2018

Compatibility with Amasty AJAX Shopping Cart was improved

1.4.2 - Mar 05, 2018

Fixed an issue with saving questions

1.4.1 - Feb 22, 2018

Fixed an issue with non unique HTML ID at a product page
Fixed an issue with the already existing registry keys
Fixed an issue when calling to a member function append () on boolean

1.4.0 - Feb 08, 2018

New now, the module comes equipped with the Google Invisible reCaptcha extension built-in to protect the question forms from spam and fraud

Version 1.3.0

Last Update: Jan 31, 2018

1.3.0 - Jan 31, 2018

New Added the ability to specify the canonical URL for topics and questions
Fixed an issue with an error on the frontend for custom Magento themes

Version 1.2.1

Last Update: Sep 20, 2017

1.2.1 - Sep 20, 2017

Updated DB

1.2.0 - Sep 08, 2017

New Like\\Dislike type of rating added
New product links can be added to emails
Multiple fixes for multistore configurations
Multiple fixes for mobile view
Many fixes for incorrect URLs and text
Amasty AJAX Shopping Cart compatibility improved

Version 1.1.6

Last Update: Nov 29, 2016

1.1.6 - Nov 29, 2016

Fix for a problem when \"Ask a Question\" link appeared twice on product pages in some cases

1.1.5 - Nov 25, 2016

Minor improvement for saving uploaded file name

1.1.4 - Nov 16, 2016

Correct behavior in case of single store installation

1.1.3 - Nov 15, 2016

Added store filter for collection of tags

1.1.2 - Nov 10, 2016

Added store filter to the topics collection

1.1.1 - Sep 21, 2016

Improved i18n

1.1.0 - Sep 13, 2016

Setting to add FAQ link into the Top menu
Responsive design for popup
Better compatibility with custom design/themes
Minor stability fixes

Version 1.0.1

Last Update: Aug 25, 2016

1.0.1 - Aug 25, 2016

Added website and store-view section scopes in configuration
Minor default css improvement

Version 2.4.5

Last Update: Jan 30, 2023

2.4.5 - Jan 30, 2023

Fix We resolved the error with Uncaught TypeError

2.4.4 - Jun 22, 2021

Fix we solved the conflict with js files after recent Google update

2.4.3 - Jun 18, 2020

Fix we changed the error text receiving on ‘timeout-or-duplicate’ code to avoid the ‘Undefined index’ error

2.4.2 - May 08, 2020

Fix we fixed the issue with wrong arguments for getInputs() method

2.4.1 - Apr 02, 2020

Improvement we improved code constructions for Magento Marketplace standards

2.4.0 - Nov 22, 2019

New we added a new option that allows you to use reCAPTCHA v3 - an even safer way to protect your store

Version 2.3.3

Last Update: Jun 11, 2019

2.3.3 - Jun 11, 2019

Improvement the extension adds the block with its code only to the specific pages with a form to be protected by Captcha

2.3.2 - May 13, 2019

Fix the errors in a browser console were fixed

2.3.1 - May 10, 2019

Fix the 'JS forEach is not a function' error was fixed

2.3.0 - Apr 05, 2019

New the checkbox type captcha was added for backend
New the checkbox type captcha was added for frontend
Improvement the possibility to turn ON/OFF captcha for default forms via multi-select control
Improvement the captcha operation on checkout page was improved
Improvement the visual improvements in the backend menu were done

Version 2.2.1

Last Update: Dec 28, 2018

2.2.1 - Dec 28, 2018

Fix the issue with the error after the extension's update was resolved

2.2.0 - Dec 21, 2018

New the ability to show Invisible Captcha only for guests was added
New the ability to disable Invisible Captcha for certain IP addresses was added

Version 2.1.12

Last Update: Dec 21, 2018

2.1.12 - Dec 21, 2018

New the ability to show Invisible Captcha only for guests was added
New the ability to disable Invisible Captcha for certain IP addresses was added

2.1.11 - Nov 27, 2018

Compatibility the compatibility with the 3rd party extensions was improved

2.1.10 - Nov 19, 2018

Improvement the parsing process for the response from Google was improved

2.1.9 - Oct 24, 2018

Improvement minor improvements

2.1.8 - Jul 04, 2018

Improvement the special notification will be displayed when the invalid Google keys are used

2.1.7 - Jun 26, 2018

Fix the issue with saving settings for a website/store view was resolved

2.1.6 - Jun 05, 2018

Improvement now the modules renders only the valid forms

2.1.5 - May 03, 2018

Improvement the functionality that prevents adding of the captcha block and the token input when it already set was added

2.1.4 - Apr 26, 2018

Improvement a small update to the information panes was implemented

2.1.3 - Apr 19, 2018

Improvement stability update for Amasty extensions was implemented

2.1.2 - Apr 12, 2018

Token verification was fixed

2.1.1 - Apr 05, 2018

Improvement added the check for the 'URL to Enable' field to prevent Invisible reCaptcha from being added to the checkout page
Improvement added the support of the older Magento versions containing prototype.js

2.1.0 - Feb 08, 2018

New now, the extension protect forms in the Amasty FAQ and Product Questions and Amasty Blog Pro modules right out of the box
Added the ability to display Google API errors to quickly identify and fix the configuration problems

Version 2.0.0

Last Update: Jan 25, 2018

2.0.0 - Jan 25, 2018

In this release we are beginning to add Google Invisible reCaptcha support to our modules. The first one is the Custom Form extension for Magento. We enhanced usability by saving all existing functionality and moving it to the Advanced Settings section.
Also, we are happy to introduce some new features. Now, you can define the color scheme for the Captcha badge (light or dark) and set the Invisible reCaptcha language that will be displayed regardless the user's browser language preferences.

Version 1.1.1

Last Update: Dec 12, 2017

1.1.1 - Dec 12, 2017

FIxed issue with unique tag attribute id on page

1.1.0 - Dec 07, 2017

Three forms are added in the default config: newsletter subscription, product review, new customer registration
Added the compatibility with fewer form on one page
Added the ability to select position for the captcha badge

Version 1.0.2

Last Update: Nov 23, 2017

1.0.2 - Nov 23, 2017