FAQ and Product Questions for Magento 2

Equip product pages with the advanced SEO-optimized FAQ section. Convert visitors into customers by displaying well-organized information on products and services, and get valuable insights about your audience.

  • Well-navigated and structured Magento 2 knowledge base
  • SEO-optimized FAQ pages
  • Easy and fast access with FAQ widgets and tabs on various pages
  • A variety of customizable display, permission, and design options of FAQ content
  • Rating questions and social share buttons for higher audience involvement
  • Built-in GDPR consent, reCaptcha, and Search Terms Report functionality
  • Rich functionality to ease up the work of your admins
  • Hyva-ready storefront (view demo >>)
  • ✔️ ADA & WCAG compliant
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What challenges Magento 2 Product Questions helps handle

🏹 Challenge

FAQ section is the de-facto industry standard for European and American e-commerce websites. A well-structured and informative knowledge base can help you cope with a bunch of challenges.

#1 Enhance the shopping experience to retain customers and bring new ones.

#2 Attract more organic traffic to the website. 

#3 Improve customer support and reduce its cost. 

Besides, Magento 2 Product Questions can become a goldmine of valuable insights about buyers’ preferences and concerns.

🎯 Solution

Magento 2 FAQ module allows you to achieve multiple e-commerce goals with a single solution.  

#1 A variety of options to arrange your FAQ pages in a consistent and well-navigated manner for a streamlined customer journey.

#2 Customizable SEO settings help you implement best practices to increase search engine optimization efficiency.

#3 Clear FAQ pages and accessible ask-a-question forms on various pages become an additional and cost-effective customer service channel.

How you can benefit from the extension


More sales conversions 

Handle objections and convert
indecisive visitors into customers


Higher retention rates

Turn insights about your audience into action points to improve the brand’s positioning


More organic traffic

Implement SEO strategies to get searchable FAQ pages for higher rank on search engines

More about what you gain with Magento 2 FAQ and Product Questions

1. Enhanced help center for more conversions

A comprehensive and streamlined FAQ section can serve a variety of business goals. It is a source of additional information about your products and services. It can be a valid and inexpensive way to lower the load on customer support service. Smartly implemented, the page helps dispel doubts and handle objections of a customer and thus facilitate the buying process. 

Equip your store with a well-organized FAQ block with the Magento 2 questions and answers extension.

NEW | Use FAQ section as an extra GDPR compliance tool

Now you can use FAQ functionality to cover particular GDPR legislative requirements. Add the widget with the frequently asked questions about data collection to the Privacy Settings tab generated by the GDPR extension. Moreover, you can equip ‘Ask a Question’ form with multiple checkboxes to collect users’ consents before they submit their questions.

2. Higher audience engagement for better retention

The rapidly growing Magento 2 knowledge base generated by users is a helpful source of insights about customers. Explore them to improve your store’s content, service, and product range. The FAQ section is also a valuable asset in building communication with your audience and strengthening your brand.

wcag compliance

* NEW: FAQ and Product Questions extension is fully compliant with ADA & WCAG 2.1 level AA requirements for both Luma and Hyvä Themes.

3. SEO-friendly FAQ pages for more traffic

The main module focus is the ability to turn the ordinary FAQ section, which is important itself, into the search engine optimized knowledge base. This can result in a higher position and greater visibility of your Magento 2 store on a search engine results page (SERP). From short and full answers to breadcrumbs and configurable URLs — the Magento 2 Ask a Question extension provides store admins with a full set of tools to avoid duplicate content and increase store page ranking in search engines.


Raise your store visibility in Google

Get full control over every SEO-related feature with Magento 2 SEO Toolkit extension. Auto-add metadata to your store pages, specify which data should be highlighted in search, build smart redirects, generate sitemaps to be more understandable for search engines, and use other tools to place your store at the top of Google rankings.


Сompatible with Amasty Magento 2 Cross Linking extension

With the Cross Linking plugin, it becomes easier to improve information architecture of your web store to meet the highest requirements of both Google and your customers.

4. Great toolkit for faster backend management

Magento 2 Product Questions can be easily managed from the backend. All user-generated questions are displayed on the Questions grid. You can select a question to add an answer, modify its URL, set metadata, adjust its visibility on the frontend, and assign it to a particular category.

GraphQL compatibility (read+write)

Leverage GraphQL to get a full and clear description of your data. Retrieve multiple and presice data faster by using one query. Update, change and delete data using mutation queries. 

Quick data transfer to the knowledge base

Move questions and categories to your new installation with a few clicks. With Magento 2 FAQ and Product Questions extension, you can backup or transfer the whole knowledge base using the export functionality.

Magento 2 knowledge base: short resume

  • Benefit from adding the Magento 2 Knowledge base  to product pages;
  • Boost store SEO with Magento 2 help desk;
  • Transform guests into customers by providing them with the most relevant info;
  • Manage Magento 2 Product Questions from the Backend;
  • Learn how to configure the module with our detailed user guide.

What is the function of the Magento 2 FAQ and Product Questions extension?

Magento 2 FAQ and Product Questions extension is a tool that allows adding the FAQ section to your product pages.

According to the statistics, the extension can cover each business need in synergy with the following solutions: magento 2 order comments and magento 2 file upload.

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Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...
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Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...
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Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
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Magento 2 Amasty extensions installation
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Customer Reviews

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You can always download the recent version free of charge from your account installing an upgrade is easy

See Magento (and other software) versions we support and guarantee their compatibility with our extensions

Version 2.13.2
Last Update: Dec 19, 2023
2.13.2 - Dec 19, 2023
  • Compatibility now the extension fully complies with WCAG 2.1 level AA requirements
2.13.1 - Nov 23, 2023
  • 2.13.1
  • Improvement we added Remove Trailing Slash for FAQ Home Page setting
  • Fix now a user with scope restrictions can add or edit an FAQ question/category
  • Fix we improved the FAQ Search Terms Report calculation
  • Fix we fixed the issue with a broken page layout if a short answer contained HTML tags
  • Fix we resolved the error that occurred on widget creation
  • Fix we eliminated the Deprecated functionality error that appeared when a store view assigned to a question was deleted
  • Fix we added filtering by Store View to Questions and Categories grids
  • Fix we fixed Deprecated Functionality: strip_tags() error
2.13.0 - Sep 01, 2023
  • Compatibility we added the compatibility with Hyvä Theme for FAQ and Product Questions. You can find the 'amasty/module-faq-hyva' package for installing in composer suggest (Note: the compatibility is available as a part of an active product subscription or support subscription. For the correct Hyvä compatibility work, the GraphQL module should also be installed. You can find it in the composer suggest 'amasty/module-faq-graphql').
Version 2.12.6
Last Update: Apr 27, 2023
2.12.6 - Apr 27, 2023
  • Improvement we added German translation
2.12.5 - Mar 13, 2023
  • Compatibility now the extension is compatible with Magento 2.4.5-p2, 2.4.6
2.12.4 - Oct 13, 2022
  • Compatibility now the extension is compatible with Magento 2.4.5-p1
  • Improvement now a meta title will display the question text unless it is changed by admin
  • Fix we fixed the issue with deprecated strip_tags() functionality that occurred on PHP 8.1
  • Fix we resolved the problem with HTML tags not applied when Don’t show question direct URL is set to No
  • Fix we eliminated the issue with incorrect sender name and email address on multi-store environments
  • Fix we introduced fixes to improve compatibility with the GraphQL component
2.12.3 - Aug 12, 2022
  • Fix we fixed the compatibility with Amasty FAQ and Product Questions so now FAQ posts from the current store view are displayed in search results
2.12.2 - May 11, 2022
  • Improvement we switched the module to a declarative schema
2.12.1 - Mar 29, 2022
  • Fix we solved the problem with adding structured data to CMS pages when the 'Amasty FAQ Category List' widget is added
2.12.0 - Feb 09, 2022
  • Сompatibility: we improved compatibility with Amasty GDPR, so now you can add GDPR checkboxes on the FAQ Ask Question form
Version 2.11.3
Last Update: Dec 16, 2021
2.11.3 - Dec 16, 2021
  • Compatibility compatibility with Amasty Jet Theme was enhanced
2.11.2 - Dec 13, 2021
  • Compatibility we improved compatibility with Amasty Jet Theme
  • Compatibility now you can use this module with Amasty Social Login to show a social login popup to guest users when they aren’t allowed to set a rating
2.11.1 - Nov 16, 2021
  • Compatibility we improved compatibility with Amasty XML Google® Sitemap
  • Fix we resolved the problem with creating a product question with a POST-type query
2.11.0 - Oct 27, 2021
  • New we added a new option “Include FAQ Categories into Searching“ that allows you to decide whether you want to show categories in search results
  • Fix we fixed the issue with the double “Sign Out“ button in the header
  • Fix we resolved the problem with the incorrect product URL generating in the email
Version 2.10.0
Last Update: Sep 28, 2021
2.10.0 - Sep 28, 2021
  • Compatibility now the module is read and write GraphQL compatible
Version 2.9.4
Last Update: Aug 30, 2021
2.9.4 - Aug 30, 2021
  • Fix we resolved the issue with breaking words in title on the question’s page
2.9.3 - Aug 12, 2021
  • Improvement we improved the relevance of FAQ questions searching
  • Improvement we corrected the search popup behaviour so that customers could collapse the popup
  • Fix we fixed the issue with the Full Answer display when it contained the widget
  • Fix we resolved the issue that occurred on frontend when the Full Answer included images
2.9.2 - Jul 13, 2021
  • New we developed new options for SEO improvement: now you can enable FAQ question and category URLs suffix and remove trailing slash from FAQ question and category URLs
  • Improvement we added a new setting to FAQ category view page for you to display different category names on category pages
  • Fix we fixed the output of questions ‘Full Answer’ without HTML tags
2.9.1 - Jun 22, 2021
  • Improvement we improved the behaviour of Average Rating, so your customers can change the rating given previously
2.9.0 - Apr 23, 2021
  • New we added a new type of questions rating, so you can show the average rating of questions to your customers
  • Improvement we added a new setting to let you enable rating for registered customers only
Version 2.8.0
Last Update: Mar 10, 2021
2.8.0 - Mar 10, 2021
  • New the extension is now covered with MFTF tests. It will help to enhance the extension quality and stability
  • Fix we resolved the problem with category pages caching
  • Fix we fixed the issue with the categories grid when inserting ‘Amasty FAQ Questions List’ widget
Version 2.7.7
Last Update: Dec 03, 2020
2.7.7 - Dec 03, 2020
  • Improvement we added some additional suggested data to the Structured Data to provide better experience and coverage in Google Search
2.7.6 - Nov 20, 2020
  • Compatibility now you can use the extension with Magento layout «Product – Full Width»
  • Fix we resolved the issue with columns naming in Products grid for FAQ Questions
  • Fix we fixed minor issues occurred on FAQ page
2.7.5 - Oct 19, 2020
  • Compatibility now the extension is compatible with Magento 2.4.1
2.7.4 - Sep 21, 2020
  • Improvement code was refactored according to Magento Marketplace standards
2.7.3 - Jul 09, 2020
  • Fix we fixed the potential vulnerability of the extension
2.7.2 - Jun 18, 2020
  • Fix we resolved the issue with the condition based on customer groups for FAQ category on frontend
2.7.1 - May 28, 2020
  • Improvement code was refactored according to Magento Marketplace standards
  • Fix we fixed the issue with ‘FAQ Category’ widget type selected for FAQ Question List widget
2.7.0 - May 11, 2020
  • New we added a new option that allows you to mark up the elements of the extension with structured data so that Google can understand the data on the page
  • New Hreflang Tag Support is added to notify Google which site to show to foreign users. This option is useful for multilingual and multi-regional sites
Version 2.6.1
Last Update: Apr 30, 2020
2.6.1 - Apr 30, 2020
  • Fix we fixed the issue with questions sent by customers while saving them via Admin Panel on Magento Enterprise Edition.
2.6.0 - Apr 21, 2020
  • New we added a new widget - the one for creating a list of questions. It can be a list of specified questions as well as questions related to a product, current product or FAQ category
  • New we added a setting to assign a FAQ question to the product category. A question will be assigned to all products of the category when used
  • New now it is possible to set customer groups for a question. Only selected groups will see questions
  • Improvement when a question is submitted from a product page, the admin will receive the link to the page in the email notification
  • Improvement we changed store level for some settings
  • Fix we fixed the issue with questions appearing on Product Questions tab without Admin approving
  • Fix we fixed the issue with sending a question even if the checkbox with privacy policy is unchecked
  • Fix we fixed MegaMenu layout work on the FAQ search page
  • Fix we fixed the error after ‘Save and Send email to Customer’ action when more than 1 product was selected
  • Fix we fixed the issue with saving a product question in Admin Panel resulted in FPC cache being flushed for all products
Version 2.5.4
Last Update: Mar 31, 2020
2.5.4 - Mar 31, 2020
  • Improvement we improved code constructions for Magento Marketplace standards
2.5.3 - Mar 18, 2020
  • Fix we fixed the questions grid displaying on the FAQ category page in admin panel
2.5.2 - Dec 23, 2019
  • Fix we solved the problem on FAQ Categories page on Magento 2.3.3
2.5.1 - Nov 14, 2019
  • Compatibility we added compatibility with sitemap generation for Magento 2.3.*
  • Improvement we removed unused jquery libs
  • Improvement we refactored the code according to Magento standards
2.5.0 - Sep 27, 2019
  • Compatibility compatibility with Amasty Advanced Search was added. If search terms are included into existing FAQ categories and questions, corresponding findings will be shown in the search autocomplete window and under a separate tab on the search results page
Version 2.4.8
Last Update: Sep 12, 2019
2.4.8 - Sep 12, 2019
  • Fix we solved the problem with tabs error on product page
2.4.7 - Sep 10, 2019
  • Fix tab position was fixed
2.4.6 - Sep 02, 2019
  • Fix security issues were resolved
  • Fix the issue with redirecting to FAQ page was resolved
2.4.5 - May 11, 2019
  • Fix the issue with messages on the product details page was resolved
2.4.4 - May 03, 2019
  • Compatibility the compatibility with Amasty Cross Linking was added
2.4.3 - Apr 19, 2019
  • Compatibility the compatibility of `Product Questions` Tab Position function with Magento 2.3.1 was added
2.4.2 - Mar 29, 2019
  • Fix we fixed the issue when Amasty Google Invisible reCaptcha extension failed to be installed together with FAQ extension while using Composer. Please update your composer and get the extension for free
2.4.1 - Mar 25, 2019
  • Improvement widget shortcodes are now available to be used on FAQ Pages
  • Improvement now it is possible to choose the position of the Q&A tab on the product details page
2.4.0 - Feb 25, 2019
  • New the new report for questions search queries from customers was added
  • Improvement the API of the extension was improved
  • Improvement minor visual improvement for the extension settings in the admin panel
Version 2.3.5
Last Update: Dec 10, 2018
2.3.5 - Dec 10, 2018
  • Improvement minor visual improvement
2.3.4 - Dec 04, 2018
  • Compatibility the compatibility with Magento 2.3 was enhanced
2.3.3 - Dec 04, 2018
  • Fix the issue with the by-store user notification email template was resolved
2.3.2 - Nov 21, 2018
  • Improvement the ability to manage a question's Product IDs via API was added.
2.3.1 - Nov 12, 2018
  • New the ability to restrict guests from leaving questions was added
2.3.0 - Oct 09, 2018
  • Improvement a customer will be redirected to the FAQ home page when switching to a store view where the question page he visited is not available
  • New introducing tags for questions
Version 2.2.6
Last Update: Sep 24, 2018
2.2.6 - Sep 24, 2018
  • Fix the issue with the FAQ pages URL duplications was resolved
2.2.5 - Sep 12, 2018
  • Fix the issue with adding images via WYSIWYG was resolved
2.2.4 - Jul 31, 2018
  • Fix the issue with the 'header.html' template file was fixed
2.2.3 - Jul 30, 2018
  • Fix the issue when updating the database was resolved
2.2.2 - Jul 06, 2018
  • Improvement the compatibility with the Varnish cache was improved
2.2.1 - Jun 05, 2018
  • Improvement stability update was implemented
2.2.0 - May 21, 2018
  • New the ability to export data (questions and categories) from the FAQ and Product Questions extension was added
Version 2.1.0
Last Update: May 14, 2018
2.1.0 - May 14, 2018
  • New the functionality to comply with the latest GDPR EU changes was added
  • Fix the issue with hiding content in the categories widget was resolved
Version 2.0.0
Last Update: May 03, 2018
2.0.0 - May 03, 2018
  • New the FAQ Home Page with the ability to customize CMS-pages to your needs and widgets support was added
  • New the new widgets were added: FAQ search bar, categories display, and the 'Back to Product' button
  • New the ability to add category icon and description was implemented
  • New the new layout for FAQ pages was added (2 columns with right sidebar)
  • New the Search Result Preview functionality was added for quick and convenient search
  • New now, all layouts support the ability to collapse and expand questions to save space on a page
  • Improvement the rating view was enhanced
  • Improvement the email templates are now available from the Marketing - Email Templates grid
Version 1.1.0
Last Update: Apr 24, 2018
1.1.0 - Apr 24, 2018
  • New now, you can leave a question without an individual URL
  • New SEO improvements allow you to set 'noindex', 'nofollow', and canonical URL for specific question pages. Also, the ability to automatically add the FAQ pages to the Magento XML sitemap was added, as well as the compatibility with the Amasty XML sitemap extension
  • New the feature that allows adding rich snippets to the FAQ pages was added
  • New now, the module collects visitor statistics and allows you to set sorting order to the most popular questions
  • New the configurable social sharing buttons were added
  • New the import feature was added. Now, you can easily transfer your FAQ archive
  • New the questions' rating with the ability to force its value was added
  • New the ability to limit the number of answers on the category, search, and product pages was added
Version 1.0.0
Last Update: Mar 29, 2018
1.0.0 - Mar 29, 2018
  • Release
1.0.1 - Mar 29, 2018
  • Fix the issue with permissions for the admin users was resolved

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