FAQ and Product Questions for Magento 2
Equip product pages with the advanced SEO-optimized FAQ section in Magento 2. Transform guests to customers by displaying well-organized additional information on products and services.
- Create product questions section with WYSIWYG editor
- Manage questions' Product IDs via API
- Let customers and guests ask questions right from product and knowledge base pages
- Avoid displaying duplicate content to boost store SEO
- GDPR compliant and fully optimized for mobile
Product questions are the de-facto industry standard for the European and American e-commerce websites. They help merchants to increase search engine optimization efficiency by letting store visitors generate content for the knowledge base. Tweak meta title and description, avoid duplicated content with short and full answers to attract new visitors and convert them to happy customers. Magento 2 FAQ and Product Questions extension allows you to achieve multiple e-commerce goals with a single toolkit.
This Magento 2 FAQ extension enables you to equip each product page with a well-organized list of product questions and answers. As well as provide a separate FAQ section that will accumulate all product and other questions around the site. The module allows you to answer questions from your customers or create your own queries to display important information. Group similar questions by categories to simplify navigation and make information easy for perceiving.
Increase the amount of user-generated content
Rapidly grow your knowledge base by letting your shoppers get more information related to products and services in the store. Enable them to ask new questions and provide them with detailed answers. If a customer is not willing to contact you directly, he can still find the needed info in the knowledge base. Hence, the extension is a free source of user-generated content.
Assign questions to particular products
With the Magento 2 FAQ module, each question can be assigned to a particular product or category. Queries from the product pages are automatically assigned to the corresponding product. Both user-generated and manually added questions will help you to lower the volume of support requests by providing the important information in the FAQ section.
Create FAQ categories
Divide Magento 2 knowledge base into smart categories that will ease navigation and help store visitors find the required information faster. You can display the same questions in categories and on product pages, define their position in the list and edit right from the categories grid. Extra store pages with the content optimized to search queries will definitely improve your domain positions and bring more relevant traffic.
Allow guest visitors to add questions
The extension allows both guests and registered customers to add their questions. You can adjust the policy to limit this ability to logged in users only. The detailed information about a question author is available when providing the answer to it.
Quickly search for information
Visitors can use the search bar to find relevant questions and categories. This powerful full-text search highlights results to let customers quickly find the required information. The more users interact with store pages (browse FAQ categories, read answers, search for content) the higher the chance they will be involved in the process of purchasing from you.
Provide detailed answers
According to Dan Ariely and his researches on the behavioral economics, the questions on a particular product provides social confirmation about the intense interest to it. Answering customers questions directly affects conversion. Your detailed answer can easily dispel fears and doubts of a particular shopper who makes a purchasing decision.
Add social sharing buttons
Equip each question page with the appealing social sharing buttons. Quickly adjust the list of supported social networks to increase your store presence in social media. Get extra visitors from the useful FAQ content shared by your customers.
Support for GDPR requirements
Easy site navigation is the key to your successful interaction with customers. Tags will help your clients instantly find the information they are looking for. Time is money – remember the simple truth.
Gain customers' trust with ratings
Add customers' rating to each question. Choose between two convenient schemes of casting a vote to clearly show store visitors the popularity and importance of particular topics. Modify the rating of certain questions according to your specific needs.
Adjust FAQ page layout
Implement FAQ widgets across your store
The main module focus is the ability to turn the ordinary FAQ section, that is important in itself, into the search engine optimized knowledge base. This might even result in a higher positions and greater visibility of your Magento 2 store in SERP. From short and full answers to breadcrumbs and configurable URLs — the extension provides store admins with a full set of tools to avoid duplicate content and increase store page ranking in search engines.
Capitalize on the Voice Search
According to forecasts, 50% of all online searches will be made through voice search in the coming years. Thus, SEO optimization to voice search becomes a critical point in increasing conversions and brand awareness.
Starting from 2019, FAQ sections significantly help with SEO optimization for voice search as Google introduced “zero results”. Such results appear above the 1-st traditional ranking position and often show content from FAQ and product questions. This provides you with a much greater guarantee to get to voice search results.
Create SEO-friendly URLs
When you add a new query or answer the existing one, the extension automatically generates a unique URL for it to save your time. However, you can always specify your own URL to make it shorter and more optimized for UX and search engines. Each question and category includes meta title and description that can be set and edited from the admin panel. The meta title can be filled in automatically using the question title.
Speak the customers' language
The extension helps you to avoid limitations of a product description. In the FAQ section you can utilize all additional synonyms, keywords, long-tail keywords, and other content that is unacceptable in the product description but required for SEO purposes. Product questions with short and long answers are the most natural way to implement all these text content and get benefits.
Short and full answers
Provide store visitors with a short preview and a complete answer to make your Magento 2 knowledge base content respond to different users’ need. By using short and long answers you can provide more diverse content that is more relevant to shoppers’ needs.
Eliminate duplicate content
Duplicate content is one of the most dangerous SEO threats. Luckily, the FAQ and Product Question for Magento 2 module will help you to avoid it. With the module, one can easily provide the different answer preview on a product and category pages.
Implement the FAQ section navigation into your store structure and help search engines browse your site correctly by using breadcrumbs. Lower the bounce rate by providing customers with the clear routes around your Magento 2 store and its knowledge base. Also, by increasing the customers’ average time on site you will raise chances for successful conversion.
Win over competitors with rich snippets
Make your store more appealing in search results and achieve higher ranking with rich snippets. Display the knowledge base structure with rich data breadcrumbs and generate accurate rich snippets for attracting new store visitors from Google.
Advanced SEO for questions and categories
With the extension, you can adjust multiple search engine related settings for question and category pages. In addition to meta title and description, you can set the canonical URL for each page of the knowledge base. Moreover, the 'Noindex' and 'Nofollow' settings will help you avoid duplicate content and preserve the link juice within the required pages.
Add FAQ pages to the XML sitemap
All your knowledge base URLs can be easily included into the Magento 2 XML sitemap. Also, you can define the update frequency and priority for the FAQ pages. The extension is fully comatible with the Amasty Google XML sitemap module.
Make your FAQ section highly efficient thanks to analyzing and utilizing the data gained in the FAQ Search Terms Report. See all FAQ search queries, define the most popular ones and update the content to make it maximally relevant to customers’ demands.
Magento 2 Product Questions can be easily managed from the backend. All questions whether they created by customers or store admins are displayed on the Questions grid. Right on this grid, you can select a question to add an answer, modify its URL, set meta data, adjust its visibility on the frontend, and assign it to a particular category.
Notify customers about the answers
Customer satisfaction depends on various factors and your attention is among the most important ones. Thus, you can notify a shopper who added a question using the email template that can be sent when you submit a new answer. Also, the extension allows to reply directly to a customer without adding the answer to the knowledge base.
Bonus: free spam-blocker for your FAQ
Since even guest visitors can add questions to your FAQ section, you need to make sure no spam or vulnerable activities can affect your Magento 2 performance. How do you do that? We have already taken care of this and built in our Invisible Google reCaptcha. With this tool in place, no suspicious requests will go undetected. Learn everything about our reCaptcha flexible settings to keep track of its every feature.
Equip categories with icons and desriptions
Enhance navigation throughout the knowledge base with descriptive category icons. Provide each category with an icon to make the information structure understandable. Moreover, you can provide a short description for each FAQ category in order to clearly show the exact questions content.
Knowledge base search and results preview
The extension comes with the powerful search. It allows customers to search the knowledge base separately and get the detailed search results preview. On top of that, you can add the FAQ search bar to any CMS page as a configurable widget with the adjustable bar width and alignment.
Define questions order
Set the exact position of each question in the category right from the grid. With the module, you can show more important and frequent questions on top while moving the others lower by defining their position. Moreover, the option allows you to display questions based on their views to make sure the most popular ones are always on top.
Question statuses and visibility
With the module, you can see question status on the grid: queries that require your attention (Pending) and the ones that have already been submitted (Answered). Also, you can adjust questions visibility on the frontend for guest users and registered customers.
WYSIWYG editor for detailed answers
The FAQ and Product Questions extension for Magento 2 enables you to provide not only the text answers but also include various content in your knowledge base articles. Thanks to the advanced WYSIWYG editor you can equip answers with images, links and even PDF files to provide visitors with the comprehensive information on topics of interest.
Implement the questions limit
Avoid creating too long category pages by limiting a questions number and answers per page for categories and search results. The remain questions will be available using pagination. Also, you can reduce a number of question for product pages to display only the most important ones.
Let only logged in users leave questions
Encourage guests to register - forbid them to leave questions until they log in. This will also protect you from spam.
Easily integrate FAQ pages into store structure
Easily equip product pages with the new FAQ tab and choose its position among other tabs. On top of that, you are able to implement links to the knowledge base into the toolbar, categories menu, and footer. Additionally, the module has multi store support that allows you to provide separate FAQ sections on different store views.
Quickly transfer data to the knowledge base
In case you've been using the FAQ and Product Questions module for Magento 1, you can easily move questions and categories to your new Magento 2 installation. Export the existing data and flawlessly import it to Magento 2 FAQ and Product Questions extension with a few clicks. Moreover, you can backup or transfer the whole knowledgebase using the export functionality.
The extension is compatible with Amasty Magento 2 Cross Linking extension.With the Cross Linking plugin, it becomes easier to improve information architecture of your web store to meet the highest requirements of both Google and your customers.
- 100% Open Source — Easy To Customize
- Follows Magento Code Architecture
- Separated HTML/CSS/JS
- Simple installation via Composer
You can always download the recent version free of charge from your account
Installing an upgrade is easy — check now
- Compatibility compatibility with Amasty Advanced Search was added. If search terms are included into existing FAQ categories and questions, corresponding findings will be shown in search autocomplete window and under separate tab on the search results page
- Fix we solved the problem with tabs error on product page
- Fix tab position was fixed
- Fix security issues were resolved
- Fix the issue with redirecting to FAQ page was resolved
- Fix the issue with messages on the product details page was resolved
- Compatibility the compatibility with Amasty Cross Linking was added
- Compatibility the compatibility of `Product Questions` Tab Position function with Magento 2.3.1 was added
- Fix we fixed the issue when Amasty Google Invisible reCaptcha extension failed to be installed together with FAQ extension while using Composer. Please update your composer and get the extension for free
- Improvement widget shortcodes are now available to be used on FAQ Pages
- Improvement now it is possible to choose the position of the Q&A tab on the product details page
- New the new report for questions search queries from customers was added
- Improvement the API of the extension was improved
- Improvement minor visual improvement for the extension settings in the admin panel
- Improvement minor visual improvement
- Compatibility the compatibility with Magento 2.3 was enhanced
- Fix the issue with the by-store user notification email template was resolved
- Improvement the ability to manage a question's Product IDs via API was added.
- New the ability to restrict guests from leaving questions was added
- New introducing tags for questions
- Improvement a customer will be redirected to the FAQ home page when switching to a store view where the question page he visited is not available
- Fix the issue with the FAQ pages URL duplications was resolved
- Fix the issue with adding images via WYSIWYG was resolved
- Fix the issue with the 'header.html' template file was fixed
- Fix the issue when updating the database was resolved
- Improvement the compatibility with the Varnish cache was improved
- Improvement stability update was implemented
- New the ability to export data (questions and categories) from the FAQ and Product Questions extension was added
- New the functionality to comply with the latest GDPR EU changes was added
- Fix the issue with hiding content in the categories widget was resolved
- New the FAQ Home Page with the ability to customize CMS-pages to your needs and widgets support was added
- New the new widgets were added: FAQ search bar, categories display, and the 'Back to Product' button
- New the ability to add category icon and description was implemented
- New the new layout for FAQ pages was added (2 columns with right sidebar)
- New the Search Result Preview functionality was added for quick and convenient search
- New now, all layouts support the ability to collapse and expand questions to save space on a page
- Improvement the rating view was enhanced
- Improvement the email templates are now available from the Marketing - Email Templates grid
- New now, you can leave a question without an individual URL
- New SEO improvements allow you to set 'noindex', 'nofollow', and canonical URL for specific question pages. Also, the ability to automatically add the FAQ pages to the Magento XML sitemap was added, as well as the compatibility with the Amasty XML sitemap ext
- New the feature that allows adding rich snippets to the FAQ pages was added
- New now, the module collects visitor statistics and allows you to set sort order to the most popular questions
- New the configurable social sharing buttons were added
- New the import feature was added. Now, you can easily transfer your FAQ archive
- New the questions' rating with the ability to force its value was added
- New the ability to limit the number of answers on the category, search, and product pages was added
- Fix the issue with permissions for the admin users was resolved