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- Backend Extension Settings Use the full potential of Chat via Messengers for your store
- Frontend Example Check how it works
2.4.3, 2.4.2-p2, 2.3.7-p1, 2.4.2-p1, 2.3.7
Live Chat for Magento 2
Let customers be always in touch with you! Provide them with proper and convenient communication in channels that they are used to with Chat Via Messengers extension.
- Grow sales with orders made via chat
- Provide an easy way for your customers to reach you
- Reduce abandoned carts with timely provided consultancy
- Cut expenses on custom chat solutions
Why 80% of users choose live chat to communicate with bussiness?
Users want to get instant responses. Magento Live Chat extension gives them this possibility. However, only 9% of companies have live chats. It's because the development and maintenance is money-consuming.
Having an online chat at our store, we confirm that faster support converts more users into customers.
🚩 Challenge
Customers often have questions about your products, promotions, or delivery and they want to get answers as soon as possible. It’s not convenient to contact the administrator by email or phone, and the live chat on the site is not always effective because usually it takes time to process all incoming requests.
💫 Solution
Simplify communication with your customers by providing the opportunity to contact you via one of popular messengers. Use necessary messengers from the list or add any other via the flexible settings. Easily manage all created messenger widgets in a bulk using mass actions.
What benefits do you get for your store
⬇
Decrease cart abandonment rate by promptly responding to all requests
⚡
Enhance marketing strategy by gathering more customers’ data
✨
Improve customer experience by communicating in messengers that they are used to
See the proof from global stats:
- 79% of businesses see the improvement in customer loyalty and revenue
- they retain up to 63% of pre-sale leads and increase revenue by up to 6%
- their conversion rate increases by up to 3.84%
- and the average cheque of customers who used the chat before purchasing is 10% higher than of other clients
Features for Magento 2 chat module
⚡ Grow sales using socials to communicate
We provide a modern-looking widget that showcases all messengers available for your site. It is located on the right bottom corner of the screen by default on any page of your store showing customers that they can always start a live communication with the store representative. This Magento free chat extension can help you solve the most common cases of customers’ requests. Give your customers a possibility to:
- Consult on a specific product
- Place an order without registering on the site
- Clarify the conditions for the return of goods
- Clarify the terms of the current loyalty program
⚡ Save devs time with flexible solution
Most vendors provide solutions like Magento 2 Facebook Messenger, o Magento 2 Facebook Chat. Though these are very popular messengers all around the world, you might need more versatility with social chat options. This is why we provide a wide range of opportunities for customization. Thus, our module offers support for most popular messengers and you’ll be able to manually add messengers to Magento store if you need ones that are missing.
You can even add a third-party Magento Chat Bot extension to the widget to obtain complete audience reach.
Connect using wide list of messengers
- Facebook Messenger
- Snapchat
- Skype
- Discord
- Google Hangouts
- Viber
- Telegram
- Kik
- Line
- KakaoTalk
- Tango
- imo
- QQ (QQ Mobile)
- Threema
- Hangouts
- Signal
- Wire
Need more functions than the Magento Chat plugin covered?
Our Product Owners would appreciate your feedback. Share Requirements →
What is the customer chat Magento integration for?
Customer chat Magento integration allows to provide nearly instant communication with potential customers in chat, which increases website conversion rate and sales by improving customer service and customer loyalty. By linking the store with a messenger you can provide even faster communication than in a online chat.
How can Magento live chat improve your store?
Magento live chat extension can bring the following advantages to your store:
- Instant push notifications. You can be sure that the notification will reach the client.
- Personality. Messengers allow you to address customer concerns in a more free-flowing way, unlike email.
- 24-hour support. In messengers, you can communicate both in real time and with delayed responses.
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