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Users want to get instant responses. Magento Live Chat extension gives them this possibility. However, only 9% of companies have live chats. It's because the development and maintenance is money-consuming.
Having an online chat at our store, we confirm that faster support converts more users into customers.
Customers often have questions about your products, promotions, or delivery and they want to get answers as soon as possible. It’s not convenient to contact the administrator by email or phone, and the live chat on the site is not always effective because usually it takes time to process all incoming requests.
Simplify communication with your customers by providing the opportunity to contact you via one of popular messengers. Use necessary messengers from the list or add any other via the flexible settings. Easily manage all created messenger widgets in a bulk using mass actions.
Decrease cart abandonment rate by promptly responding to all requests
Enhance marketing strategy by gathering more customers’ data
Improve customer experience by communicating in messengers that they are used to
We provide a modern-looking widget that showcases all messengers available for your site. It is located on the right bottom corner of the screen by default on any page of your store showing customers that they can always start a live communication with the store representative. The messenger widget can help you solve the most common cases of customers’ requests. Give your customers a possibility to:
Most vendors provide solutions like Magento 2 Facebook Messenger, o Magento 2 Facebook Chat. Though these are very popular messengers all around the world, you might need more versatility with social chat options. This is why we provide a wide range of opportunities for customization. Thus, our module offers support for most popular messengers and you’ll be able to manually add messengers to Magento store if you need ones that are missing.
You can even add a third-party Magento Chat Bot extension to the widget to obtain complete audience reach.
Customer chat Magento integration allows to provide nearly instant communication with potential customers in chat, which increases website conversion rate and sales by improving customer service and customer loyalty. By linking the store with a messenger you can provide even faster communication than in a online chat.
Magento live chat extension can bring the following advantages to your store:
Are you looking to add specific functionality for this extension or want to acquire a reliable development partner altogether? With custom development services by Amasty, you will receive high quality and cost-effective solutions developed by Magento professionals according to industry’s best practices.
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