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Chat Via Messengers (Pre-order) for Magento 2

Let customers be always in touch with you! Provide them with proper and convenient communication in channels that they are used to with Chat Via Messengers extension.
  • Grow sales with orders made via chat
  • Provide an easy way for your customers to reach you
  • Reduce abandoned carts with timely provided consultancy
  • Cut expenses on custom chat solutions
Regular Price $59 $49

Why 80% of users choose live chat to communicate with bussines?

Users want to get instant responses. Magento Live Chat extension gives them this possibility. However, only 9% of companies have live chats. It's because the development and maintenance is money-consuming.

Having an online chat at our store, we confirm that faster support converts more users into customers.

See the proof from global stats:

  • 79% of businesses see the improvement in customer loyalty and revenue
  • they retain up to 63% of pre-sale leads and increase revenue by up to 6%
  • their conversion rate increases by up to 3.84%
  • and the average cheque of customers who used the chat before purchasing is 10% higher than of other clients

Features for Magento 2 chat module

⚡ Grow sales using socials to communicate

We provide a modern looking widget that showcases all messengers available for your site. It is located on the right bottom corner of the screen on any page of your store showing customers that they can always start a live communication with the store representative.

⚡ Save devs time with flexible solution

Most vendors provide solutions like Magento 2 Facebook Messenger, o Magento 2 Facebook Chat. Though these are very popular messengers all around the world, you might need more versatility with social chat options. This is why we provide a wide range of opportunities for customization. Thus, our module offers support for most popular messengers and you’ll be able to manually add messengers to Magento store if you need ones that are missing. You can even add a third-party Magento Chat Bot extension to the widget to obtain complete audience reach.

Connect using wide list of messengers

  • WhatsApp
  • Facebook Messenger
  • Snapchat
  • Skype
  • Discord
  • Google Hangouts
  • Viber
  • Telegram
  • Kik
  • Line
  • WeChat
  • KakaoTalk
  • Tango
  • imo
  • Instagram
  • Twitter
  • QQ (QQ Mobile)
  • Threema
  • Hangouts
  • Signal
  • Wire
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What's a pre-order product?

An Amasty's pre-order is a purchase of an upcoming extension that hasn't been on the market yet. Once it's released, you get the package immediately.

What benefits do I get making a pre-order?

Making a pre-order allows you to decrease expenses on the extension. As a rule, a pre-ordered extension will cost you from 0% to 50% of its price after release. The discount also covers all the additional services you include in the order.

How soon will I get my pre-ordered purchase?

You will get an extension not later than 3 months after the payment. We assess the estimated lead period for releases of pre-ordered products in 5-7 weeks and we do our best to meet the deadline.

Are there any additional charges I'll be charged after the extension release?

The amount you pay for the pre-order is final and no additional charges are required after the product release.

How will I get the pre-ordered extension?

The product becomes available in your account immediately after its first release. You'll receive an email once we release the mod.

How do the Free Support, Money Back, Lifetime Updates conditions work in case with pre-ordered products?

There are absolutely no changes in comparison with regular product purchases. You get standard
conditions:<br>
- 90-day of free support;
- 60-day money-back guarantee;
- free lifetime updates.
The free support and money-back guarantee periods start only when you receive an installation package (i.e.
right after the module release). Furthermore, you can issue a refund for pre-ordered items during the whole
pre-release period.

What if I want to purchase both regular and pre-order products at once?

That's ok: released products are ready for installation and usage right after your order is processed and the pre-ordered items will become available right after the release.

What if I want to extend the support period after the extension release?

You can do that the same way as for ordinary products: once the 90-day support period is over, it's possible to extend it for 50% of the module price - this includes another 90-day period of support.

Also, you can choose additional options like prolonged 6/12-month of support and/or priority support service.

How will I find out that a module is released?

We'll inform you via the email once the extension you pre-ordered is released. At this very moment, the mod gets available in your personal account on amasty.com.

What if you never release the extension I pre-ordered?

It's an edge case since we allow pre-orders only for the products that included in our roadmap for upcoming sprints. But if it happens you'll receive your money back and get a discount for any other purchases at amasty.com.

Are you going to provide a demo version of the extension before its official release?

Most likely no. However, we apply an individual approach to every customer's case, so, contact our sales managers via chat and we'll see how we can help you out.

Is it possible to refund a pre-ordered item?

Yes, you can issue a refund whenever it's required: either while the item is still not released and during 60 days after its release according to the Amasty Refund policy.

How the pre-ordered items will look like in my personal account?

The pre-ordered items will look like ordinary extensions. All the appropriate records will be displayed on the Account Dashboard, My Orders, My Downloads, Rewards &amp; Credit pages. The only distinction is that on the My Downloads screen the items that have not been released yet won't have a version number and the Download button will trigger just a warning message.

Will I receive a store credit for pre-orders?

According to the rules of Amasty's Reward Program, you get $15 back to your store credit per every $100 spent regardless of what kind of product you purchase. These Points are valid for 60 days from the purchase date.

Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...
Will I get free support and updates?
Yes, once you buy any extension(s) by Amasty, you’ll get free lifetime updates for the product(s).Also, you will get 3 months of a free trial for support subscription. Magento support subscription plans:Monthly Annual -20% Lite.twhhkw2-s{text-align:...
Do you have the installation service?
Yes, we provide a professional installation service. You can purchase it when ordering an extension. If you buy more than 1 extension in one order, we can install all of them! If you need to configure plugins according to your business needs, you can...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions. But we have three months of free support and a 60-day money-back guarantee. There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty provides a 60-day money-back guarantee. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you.  To get a full or partial refund of your order, please create a ticket in our support...
How can I receive a discount?
According to the rules of Amasty's Reward Program, you get $15 back to your reward points for every $100 spent. You can spend them to buy other extensions or services from our catalog. These Points are valid for 60 days from the purchase date. You ...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload: 1. log in to the customer account; 2. navigate to the Products tab, scroll to thePackages section, andclick the Download link next to the extension that should be updated; 3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form: As soon as you send your request, it is considered by our ...
Magento 2 Amasty extensions installation
Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension? What is the plugin...
How can I prolong support?
When you get any support subscription plan, it will be prolonged automatically. Also, you can cancel your subscription at any time. For this, go to your customer account and open the Subscriptions tab.
What should I do if my Reward Points have expired?
According to our reward program, the Reward Points are valid for 60 days starting from the moment they’re transferred to your account. But we always try to stay supportive, so you can create a ticket, and we’ll consider your case individually...
How can I use my Reward Points?
How to check your reward points balance? Step 1. Log in to your customer account or create a new one. After this, you will be redirected to your account dashboard. Step 2. In the left menu choose Reward points. Step 3. You will see your current reward...
Can I change the EE extension to CE for free?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually. → Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually. → Learn more about our special offers

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