Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you.
If you face any technical issues, please create a ticket...
Will I get free support and updates?
Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...
Do you have the installation service?
Yes, you can use installation and configuration services that are available as the part of Pro and Premium add-ons for your product subscriptions.Please note that this installation service doesn’t include uninstallation. So, if you need to completely...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions.
There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty extensions for testing purposes with Composer...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
How can I receive a discount?
We are now working at a loyalty program for our customers that is supposed to bring even greater benefits in the long term. While it’s not out yet, you can look through these Special Offers. New discounts and specials are added every month. To stay ...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form:
As soon as you send your request, it is considered by our ...
How can I prolong support?
If you have an active support service subscription, it grants you access to support services for all products purchased before Feb,1 as long as your subscription is active. Alternatively, support services are only available as the part of a product ...
Can I change the EE extension to CE for free?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually.
→ Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually.
→ Learn more about our special offers
What is the license policy? On how many websites can I use Amasty extensions?
Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...
How can I pay for Amasty extensions?
You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.
If you need to pay for the order with a non...
Can PayPal be set up as one of the payment methods?
Sure, you can use PayPal with the module as well as Braintree, SagePay, etc. Our extension supports all popular payment methods.
Custom fields disappear if a customer has the address specified in his account. How to make these fields reappear?
Our Checkout's custom fields (which can be managed at System > Amasty One Step Checkout ) are being processed and saved as customer's address. These fields' content can be edited as a part of existing address adjustment and new address adding. Order Attributes extension can add address-independant custom Checkout fields if needed.
Does this extension support custom CSS to change the appearance?
Yes, the extension supports custom CSS. You can also choose Magento checkout page layout.
How to install Magento 1 Amasty extensions?
Each Amasty extension package is provided with the extension files, installation & setup guides and a license agreement. Some extensions include import file examples as well.Before installing any extension, please create a backup of the root folder...
Is this One Step Checkout responsive?
With the extension, you won't have Magento checkout slow on mobile devices, as it's surely responsive. We understand that this is very important since many purchases happen via mobile devices.
Watch the video to find more information on responsive layout:
Is your One Step Checkout compatible with your other modules?
Yes, it’s fully compatible with our other extensions which can be used in combination to achieve great results, like Abandoned Cart Email or Order Attributes.
The orders that my customers place have 'Processed' status by default. I want 'Invoiced'. Where can I alter it?
New order status depends on Payment method settings which are located at: System > Configuration > Sales > Payment Methods. Please check the list of available payment methods and set a correct status for new orders. Our Checkout extension doesn't alter this behavior.
What is Google Address Auto Suggest?
Address Auto Suggest allows to fill in shipping/billing address fields using only a part of address as a base. Read the full answer to get an explanation on how it works and why it is handy.
How to enable Google Address Auto Suggest at One Step Checkout by Amasty - Amasty FAQ
This guideline covers whole sequence of needed actions, where possible. Proceed to the full answer to get a step-by-step guide.
Address Auto Suggest troubleshooting
Most common difficulities (and most effective solutions for these) related to Address Auto Suggest are described here. Proceed to the full answer to get a step-by-step guide.