An Amasty's pre-order is a purchase of an upcoming extension that hasn't been on the market yet. Once it's released, you get the package immediately.
Making a pre-order allows you to decrease expenses on the extension. As a rule, a pre-ordered extension will cost you from 0% to 50% of its price after release. The discount also covers all the additional services you include in the order.
You will get an extension not later than 3 months after the payment. We assess the estimated lead period for releases of pre-ordered products in 5-7 weeks and we do our best to meet the deadline.
The amount you pay for the pre-order is final and no additional charges are required after the product release.
The product becomes available in your account immediately after its first release. You'll receive an email once we release the mod.
How do the Free Support, Money Back, Lifetime Updates conditions work in case with pre-ordered products?
There are absolutely no changes in comparison with regular product purchases. You get standard
- 90-day of free support;
- 60-day money-back guarantee;
- free lifetime updates.
The free support and money-back guarantee periods start only when you receive an installation package (i.e.
right after the module release). Furthermore, you can issue a refund for pre-ordered items during the whole
That's ok: released products are ready for installation and usage right after your order is processed and the pre-ordered items will become available right after the release.
You can do that the same way as for ordinary products: once the 90-day support period is over, it's possible to extend it for 50% of the module price - this includes another 90-day period of support.
Also, you can choose additional options like prolonged 6/12-month of support and/or priority support service.
We'll inform you via the email once the extension you pre-ordered is released. At this very moment, the mod gets available in your personal account on amasty.com.
It's an edge case since we allow pre-orders only for the products that included in our roadmap for upcoming sprints. But if it happens you'll receive your money back and get a discount for any other purchases at amasty.com.
Most likely no. However, we apply an individual approach to every customer's case, so, contact our sales managers via chat and we'll see how we can help you out.
Yes, you can issue a refund whenever it's required: either while the item is still not released and during 60 days after its release according to the Amasty Refund policy.
The pre-ordered items will look like ordinary extensions. All the appropriate records will be displayed on the Account Dashboard, My Orders, My Downloads, Rewards & Credit pages. The only distinction is that on the My Downloads screen the items that have not been released yet won't have a version number and the Download button will trigger just a warning message.
According to the rules of Amasty's Reward Program, you get $15 back to your store credit per every $100 spent regardless of what kind of product you purchase. These Points are valid for 60 days from the purchase date.