Thank customers for shopping in your store with credit and build their loyalty. Turn refunds into revenue, apply the automated return system to scale up sales.
Refund requests make a pain point for merchants. About 20% of customers return the purchased good, and during the after-holiday period, the return rate spikes to 30%. After the shoppers get refunds for spontaneous purchases, they float to your competitors to buy products alike.
Win your customers by partially or fully refunding their purchases with Store Credit. Motivate them to use Store Credits for new purchases at your Magento 2 shop, to pay taxes or shipping costs. Use store credits to make up for some unpleasant shopping experience and restore customer satisfaction.
Refund with store credits
Cover Magento 2 refund requests with store credit either partially or in full to improve the shopping experience for your customers. You can fully automate store credit refunds. Thus, you won’t need to input the amount due - it will be fetched automatically. In case the customer used store credit together with money to pay, you’ll return the sum of money in store credits while the credit used for the order isn’t restored.
Enhance customer loyalty
Grant store credits to motivate your customers to shop in your store. Enable them to pay for the products with store credit in full or partially. Let them use the credit to cover taxes and shipping costs. Use it with One Step Checkout to timely remind your customers of one more payment option and ensure a seamless process.
Use store credit to pay in the backend
Use a customer’s store credit to pay for their orders directly in the backend. Pay in full if the balance covers the order price. If the price is greater than the store credit, deduce the credit and inform the customer about the amount they still have to pay. Also, cancel the payment if needed.
Here’s how it works:
A customer may address your online support to ask for some clarification on product characteristics. In case a customer is satisfied with the present offer, a manager can immediately place an order. In so doing, the manager will also manage to charge store credit off from the balance once the customer doesn’t mind. In case the customer thinks the price is too high, the manager can still retain them offering some credits for immediate purchase and thus reducing the price.
Manage store credits and refunds easily
Use this Magento 2 extension to add/deduce Store Credit in one click manually or automatically. Access Balance History of any customer to make changes. Track of changes your admins made in the Action column. Prevent wrongful deductions. Leave comments.
Keep your customers in the know
Let your customers control their Store Credit. Provide transparent Current balance and History tabs on their account page. Notify your customers about changes in their Magento 2 credit balance automatically via an e-mail subscription and let them stop notifications.
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