For more details see the Store Credit & Refund for Magento 2 extension page.
Boost sales by turning refunds into revenue. Use automated refund system and your ‘store currency’ to reduce loses on returns and build customers’ loyalty.
To configure the extension, go to Stores → Configuration → Amasty Extensions → Store Credit.
Expand the General tab.
Enable Module - set to Yes to enable refunding to store credit balance.
Refund Store Credit Automatically - select Yes if you want the Refund to Store Credit option to be set on the credit memo page by default.
Allow applying Store Credit on Tax - enable this option if you want to allow customers apply store credit currency on taxes.
Allow applying Store Credit on Shipping - set to Yes to enable your customers to apply store credit balance on shipping.
The extension allows to notify your customers about changes in their Magento 2 credit balance automatically via an email subscription and let them stop notifications.
Enable Store Credit Balance Update Email - choose Yes to enable automatic notifications about the updates in customers’ store credit balance.
Send Email Actions - specify the particular actions which you want your customers to be aware of.
Store Credit Update Email Sender - choose your company contact that will be used as an email sender.
Store Credit Reply To - specify the contact for replies.
Email Template - select an email template to be used for notifications.
To find out the information about your customers’ balance or to use store credits as various bonuses, go to Customers → All Customers.
On the Customers grid you can see the necessary data about each customer.
To check a customer’s balance and refund history, click Edit in the Action column.
Go to Store Credit & Refunds tab.
Current Balance - check the balance of each particular account.
Add or substract a credit value $ - you can add or substract an amount from customer's balance by entering a number. For example, enter “99.5” to add $99.5 and “-99.5” to subtract $99.5
Comment - give your customers some reasons for adding or subtracting store credit balance.
On the grid all balance change history is displayed. You can see the type and the number of Action, its Comment, Balance Change, New Balance and Transaction Date.
To view all credit memos on a separate grid, please go to Sales → Credit Memos.
Here you can see all the information about the refunded orders, including refunded sums. To see the details about the particular refund, hit the View button at the Actions column.
To refund orders to store credit, go to Sales → Orders and choose the necessary order.
Click the Credit Memo button.
With the extension you are able to return items to stock if needed and change items quantity to refund in the Qty to Refund section. Click Update Qty’s to see the current subtotal.
Skip to the Order Total tab. Here you can specify the amount of Refund Shipping, Adjustment Refund and Adjustment fee. Provide your customer with additional info about the refund via Comment Text field.
To refund the order offline, tick Refind to Store Credit option. You can cover refund requests with store credit either full or partially.
Send an email copy of credit memo to your customer if needed.
Don’t forget to click the Refund Offline button to complete the action.
Let your customers control their Store Credit. Provide transparent Current balance and History tabs on their account page.
Let your customers spend store credits on purchases.