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Login as Customer for Magento 2

Assist your customers with the checkout process and reduce support time on credentials requests. Easily login as a Magento 2 customer without password to provide better shopping experience and get deeper insight on how the store performs from your shoppers' point of view.

  • Take a look at your store with the customers' eyes
  • Utilize the Magento 2 'Login as Customer' button to quickly enter any user account
  • Track and record each customer account login attempt
  • Distribute the ability to login as customer to sub-admin users
  • See all orders created by admins using the login functionality
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🏹 Challenge

Increased competition and customer retention are among the six biggest challenges e-commerce companies face today. As customers become more demanding and their expectations grow, online retailers are seeking every opportunity to stand out from other shops and gain clients’ loyalty.

🎯 Solution

Magento 2 Login as Customer extension can help to provide reliable customer service and improve the shopping experience so your clients wouldn’t drop your store in favor of a competitor’s one. It also might become a tool for the audit of your website for an intuitive user interface and existing security issues.

Benefits you get with the extension

Better Service

Let your support team accompany customers in the shopping process. See any difficulty they face with their eyes to offer the most sufficient and fast assistance. Treat them with maximum attention at every step of their consumer journey

Better UI

Rediscover your Magento 2 store from a new perspective. Exploring your store like a buyer helps to identify weak points of your website UI, that might affect the overall shopping experience of your audience

 Better Security

Login tracking and recording enhance security. Gathering, analyzing these data might give you powerful insights on how to minimize security issues and defend clients’ accounts and their sensitive information

How to login to Magento 2 as a customer without the password?

There is a 3-step way how you can log in as a customer with the module.

  • Go to Customers —> All Customers;
  • Find the needed customer on the grid;
  • Next, click the Select link and choose Login as Customer from the dropdown.

Then you will be redirected to the frontend as this customer.

Login as customer and explore your Magento 2 store from a new angle

The single button to avoid tedious credentials requests. The one-click ability to explore shopper's account and the entire Magento 2 store from your customers' side. The 'Login as Customer' button is available in every customer profile in the backend zone of your store. Open the profile, click the button and you will be directed right to the account dashboard.


Utilize the login as customer functionality to the full

As many store owners prefer to have multiple sub-admin users, it is very useful to have several user roles with different permissions. Magento 2 Login as Customer extension allows you to distribute the ability to login as a customer to selected sub-admins depending on your specific needs.

Track the admin activity in customers' magento accounts

The extension tracks every single magento portal and login as customer attempt. It records date and time, when the login was made, the names of the user and customer, including ID. Also, you can see the exact website where the admin user logged in.


NEW: Segment the orders created by an admin using the Login as Customer

To avoid confusion during order processing, you can identify the orders created by admins with the help of the Login as Customer tool. The information is displayed in a special column right on the Orders grid - Created by (Login as Customer). Additionally, each purchase made using the extension has a comment with the details at the end of the Order View page.

More options for login as customer extension

  • Choose whether to open a Magento 2 customer account page in a new tab of your browser or in a current tab
  • Select only those store views of the website a particular customer is associated with

According to the statistics, the extension can cover each business need in synergy with the following solutions: magento 2 wholesale extensionmagento affiliate program and magento 2 store management.

To better understand your customers it is important to sometimes take a fresh look at the store. With the 'Login as Customer' button one can easily enter any available shopper's account to browse the Magento 2 store as a potential buyer. This simple solution can become essential on the way to achieve the higher conversion rate and win more loyal customers.

How to make force sign-in in Magento 2?

  • Log in to the admin panel and navigate to Customers > All Customers.
  • Scroll down and find the needed customer account.
  • In the Action column, select Edit.
  • Click Force Sign In.
  • Confirm the action.
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Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...
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What feature your extension lacks?

You can always download the recent version free of charge from your account installing an upgrade is easy

See Magento (and other software) versions we support and guarantee their compatibility with our extensions

Version 1.1.1
Last Update: Sep 13, 2021
1.1.1 - Sep 13, 2021
  • New we added a new column to the Orders grid to let you check if the order was created by admin using Login as Customer functionality
1.1.0 - May 13, 2020
  • New we added a new option “Open Customer's Account in the New Tab“ that allows you to decide whether you want to open a customer's account in a new tab or stay in a current one
  • Improvement now the setting “Allow Selecting Store View to Login“ offers you an opportunity to select store views to log in as a customer
Version 1.0.7
Last Update: Sep 26, 2019
1.0.7 - Sep 26, 2019
  • Improvement we implemented a stability update for Magento 2.1.x
1.0.6 - Sep 02, 2019
  • Fix the issue with logging customers from other websites was resolved
1.0.5 - Aug 12, 2019
  • Improvement now you can instantly login as customer right from the Customer Grid
1.0.4 - May 20, 2019
  • Fix the issue with missing customer name in the header and empty wishlist was resolved
1.0.3 - Apr 02, 2019
  • Improvement Magento EE Website Restriction Support was added
1.0.2 - Mar 29, 2019
  • Fix one more fix for the multi-website operation
1.0.1 - Mar 27, 2019
  • Fix the issue with the extension multi-website operation was resolved

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