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Login as Customer for Magento 2

Assist your customers with the checkout process and reduce support time on credentials requests. Easily login as customer in one click to provide better shopping experience and get deeper insight on how the store performs from your shoppers' point of view.

  1. Take a look at your store with the customers' eyes
  2. Utilize the Magento 2 'Login as Customer' button to quickly enter any user account
  3. Track and record each customer account login attempt
  4. Distribute the ability to login as customer to sub-admin users
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User Guide
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The ability to login as customer provides store administrators with a number of important capabilities. First, you can accompany your customers in the shopping process, easily help them during the checkout process. Second, it is possible to discover a Magento 2 store from a new brand perspective, acting like the existing shopper. Finally, in some difficult cases your support department will be able to quickly visit customers' accounts without the necessity to request login and password.

How to login to Magento 2 as a customer
without the password?

There is a 3-step way how you can log in as a customer with the module.

  • Go to Customers —> All Customers;
  • Find the needed customer on the grid;
  • Next, click the Select link and choose Login as Customer from the dropdown.

Then you will be redirected to the frontend as this customer.

Login as customer and explore your Magento 2 store from a new angle

The single button to avoid tedious credentials requests. The one-click ability to explore shopper's account and the entire Magento 2 store from your customers' side. The 'Login as Customer' button is available in every customer profile in the backend zone of your store. Open the profile, click the button and you will be directed right to the account dashboard.
Login as Customer for Magento 2
Login as Customer for Magento 2

Utilize the login as customer functionality to the full

As many store owners prefer to have multiple sub-admin users, it is very useful to have several user roles with different permissions. Magento 2 Login as Customer extension allows you to distribute the ability to login as a customer to selected sub-admins depending on your specific needs.

Track the admin activity in customers' magento accounts

The extension tracks every single magento portal and login as customer attempt. It records date and time, when the login was made, the names of the user and customer, including ID. Also, you can see the exact website where the admin user logged in.
Login as Customer for Magento 2

More Options for Login as Customer extension

  • Choose whether to open a customer account page in a new tab of your browser or in a current tab
  • Select only those store views of the website a particular customer is associated with

According to the statistics, the extension can cover each business need in synergy with the following solutions: magento 2 wholesale extension, magento affiliate program and magento 2 store management.

magento 2 login as customer

To better understand your customers it is important to sometimes take a fresh look at the store. With the 'Login as Customer' button one can easily enter any available shopper's account to browse the Magento 2 store as a potential buyer. This simple solution can become essential on the way to achieve the higher conversion rate and win more loyal customers.

How to make force sign-in in Magento 2?

  • Log in to the admin panel and navigate to Customers > All Customers.
  • Scroll down and find the needed customer account.
  • In the Action column, select Edit.
  • Click Force Sign In.
  • Confirm the action.
Reasons to choose

Other Features

  • 100% Open Source — Easy To Customize
  • Follows Magento Code Architecture
  • Separated HTML/CSS/JS
  • Simple installation via Composer
* The name "Magento" and the logo are the trademarks of Magento, Inc.
5 Reviews
Dec 30, 2020
Helped us to improve customer satisfaction
Uranic, Inc. , E-commerce Director
The module helped us to significantly improve customer satisfaction. I will recommend it to any Magento store.
Photo Amasty employee
Amasty answer
Dec 30, 2020
Alena Hamolka / Product Team Lead
Hi Jason, thank you for the review! It is great to hear that the extension was helpful! We appreciate having you as our loyal customer!
May 13, 2019
All admins known
Johnny D.
I’m using it for 6 months or so. Makes dealing with customers much easier. And with permissions I don’t need to remember all admins for 3 stores anymore. It’s also good for security. Recommend!
Mar 20, 2019
A problem
Al in all it’s good, but we have 1 issue. We have 4 branches and we run them from 1 backend. Several times admins couldn’t get to users’ accounts in 1 branch, only got to main store users. We reported, now waiting for fix.
Oct 21, 2018
Reacting faster
Ray Jr.
My team reacts to customer’s queries asap. No more talks, they just immediately login as customer and fix the issue/explain what to do. Before this module, it needed at least 1 hour to react and gather all the needed credentials and permits to access. For soft delivery it’s critical. Buyers cancelled orders.
Aug 12, 2018
Most needed tool
Angelina Reeves
With this module my store reputation scaled up in just 2 weeks. Admins can finally understand customers. :)

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2.3.6, 2.3.6-p1, 2.4.0-p1, 2.4.1, 2.4.1-p1, 2.4.2

You can always download the recent version free of charge from your account

Installing an upgrade is easy — check now

My Downloads
Version 1.1.0
Last Update: May 13, 2020
1.1.0 - May 13, 2020:
  • New we added a new option “Open Customer's Account in the New Tab“ that allows you to decide whether you want to open a customer's account in a new tab or stay in a current one
  • Improvement now the setting “Allow Selecting Store View to Login“ offers you an opportunity to select store views to log in as a customer
See previous updates
Version 1.0.7
Last Update: Sep 26, 2019
1.0.7 - Sep 26, 2019:
  • Improvement we implemented a stability update for Magento 2.1.x
1.0.6 - Sep 02, 2019:
  • Fix the issue with logging customers from other websites was resolved
1.0.5 - Aug 12, 2019:
  • Improvement now you can instantly login as customer right from the Customer Grid
1.0.4 - May 20, 2019:
  • Fix the issue with missing customer name in the header and empty wishlist was resolved
1.0.3 - Apr 02, 2019:
  • Improvement Magento EE Website Restriction Support was added
1.0.2 - Mar 29, 2019:
  • Fix one more fix for the multi-website operation
1.0.1 - Mar 27, 2019:
  • Fix the issue with the extension multi-website operation was resolved
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