Identify problems that spoil successful conversions and find out what is preventing customers from becoming loyal to your store. The Login as Customer extensions provides you with the unique ability to look at your Magento store with the customers' eyes. On top of that, you can easily enhance your support efforts by getting to the required accounts without any credentials requests and accompanying shoppers at checkout.

Boost user experience with login as customer functionality

The Login as Customer extension enables store admins to easily perform three important actions:

Login as any existing customer in one click

Distribute the login as customer functionality between the admin users

Track all admin users actions related to visiting customers' accounts

How to login as a customer?

With the Magento extension, an admin user can easily view customers' accounts with their own eyes.It’s a simple 4-step operation:

Open Admin panel and navigate to Customers → Manage Customers;
Choose the customer on a grid;
Click Login as Customer in the account. Note that if the customer is assigned to several store views, you may need to choose the relevant one to login;
Go to the customer’s dashboard on the frontend.

Multi store support

On top of that, the module supports multi store Magento installation. When a customer is assigned to multiple store views, an admin user can select the particular store view to login as the customer to.

Complete login actions history

The Login as Customer Magento extension tracks all admin activity related to the module's capabilities. Every single login attempt is stored and can be viewed in details on the special grid.

Automatic grid cleaning

All records in the log can be removed manually or automatically. In the extension settings you can adjust the time period to erase the outdated login attempts and clear the log. Also, it is possible to restrict certain admin users to delete records from the log.

Permissions for admin users

The main store administrator can grant or deny access to the login as customer functionality for other admin and sub-admin users. Also, the access to the login attempts log can be provided or forbidden for particular backend staff.