click the 'login as customer' button to visit any account

control the login attempts performed by sub-admin users

User Guide

2.3.7, 2.4.2 - 2.4.6

Login as Customer for Magento 2

4.8

5 Reviews

Assist your customers with the checkout process and reduce support time on credentials requests. Easily login as a Magento 2 customer without password to provide better shopping experience and get deeper insight on how the store performs from your shoppers' point of view.

Take a look at your store with the customers' eyes
Utilize the Magento 2 'Login as Customer' button to quickly enter any user account
Track and record each customer account login attempt
Distribute the ability to login as customer to sub-admin users
See all orders created by admins using the login functionality
Hyva-compatible by default
Hyva checkout compatible by default

🏹 Challenge

Increased competition and customer retention are among the six biggest challenges e-commerce companies face today. As customers become more demanding and their expectations grow, online retailers are seeking every opportunity to stand out from other shops and gain clients’ loyalty.

🎯 Solution

Magento 2 Login as Customer extension can help to provide reliable customer service and improve the shopping experience so your clients wouldn’t drop your store in favor of a competitor’s one. It also might become a tool for the audit of your website for an intuitive user interface and existing security issues.

Benefits you get with the extension

💎

Better Service

Let your support team accompany customers in the shopping process. See any difficulty they face with their eyes to offer the most sufficient and fast assistance. Treat them with maximum attention at every step of their consumer journey

⭐

Better UI

Rediscover your Magento 2 store from a new perspective. Exploring your store like a buyer helps to identify weak points of your website UI, that might affect the overall shopping experience of your audience

🔒

Better Security

Login tracking and recording enhance security. Gathering, analyzing these data might give you powerful insights on how to minimize security issues and defend clients’ accounts and their sensitive information

How to login to Magento 2 as a customer without the password?

There is a 3-step way how you can log in as a customer with the module.

Go to Customers —> All Customers;

Find the needed customer on the grid;

Next, click the Select link and choose Login as Customer from the dropdown.

Then you will be redirected to the frontend as this customer.

Login as customer and explore your Magento 2 store from a new angle

The single button to avoid tedious credentials requests. The one-click ability to explore shopper's account and the entire Magento 2 store from your customers' side. The 'Login as Customer' button is available in every customer profile in the backend zone of your store. Open the profile, click the button and you will be directed right to the account dashboard.

login-as-customer-for-magento-2-permissions

Utilize the login as customer functionality to the full

Magento 2 Login as Customer extension allows store owners to distribute the ability to log in as a customer to selected sub-admins depending on specific needs. As many store owners prefer to have multiple sub-admin users, it is very useful to have several user roles with different permissions.

Track the admin activity in customers' magento accounts

The extension tracks every single magento portal and login as customer attempt. It records date and time, when the Magento admin login as customer was made, the names of the user and customer, including ID. Also, you can see the exact website where the admin user logged in.

NEW: Segment the orders created by an admin using the Login as Customer

To avoid confusion during order processing, you can identify the orders created by admins with the help of the Login as Customer tool. The information is displayed in a special column right on the Orders grid - Created by (Login as Customer). Additionally, each purchase made using the extension has a comment with the details at the end of the Order View page.

More options for login as customer extension

Choose whether to open a Magento 2 customer account page in a new tab of your browser or in a current tab

Select only those store views of the website a particular customer is associated with

According to the statistics, the extension can cover each business need in synergy with the following solutions: magento 2 wholesale extension, magento affiliate program and magento 2 store management.

To better understand your customers it is important to sometimes take a fresh look at the store. With the 'Login as Customer' button one can easily enter any available shopper's account to browse the Magento 2 store as a potential buyer. This simple solution can become essential on the way to achieve the higher conversion rate and win more loyal customers.

How to make force sign-in in Magento 2?

Log in to the admin panel and navigate to Customers > All Customers.
Scroll down and find the needed customer account.
In the Action column, select Edit.
Click Force Sign In.
Confirm the action.

What is the Amasty's Magento Login extension for?

Magento Login extension allows you to look at your store from the customer's point of view during desktop or mobile login in Magento 2. This allows you to see the pros and cons of your store for users. This way you can make your store more convenient and increase your profits.

Enhance Customer Insights with Google Tag Manager

Make your customer support even more powerful by integrating Magento 2 GA4 extension alongside our Magento 2 Login As Customer extension. This combination will not only simplify your customer interactions but also provide you with valuable insights to enhance user experience and drive sales.

Magento store owners can now extend their reach

Our Shopify App Development makes testing new markets on Shopify a breeze, offering a perfect balance between flexibility and brand consistency.

4.4

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4.8

5 reviews

4.4

See 500+ verified reviews

Add Your Review

Jason
Uranic, Inc. , E-commerce Director
Dec 30, 2020
Helped us to improve customer satisfaction

100%

The module helped us to significantly improve customer satisfaction. I will recommend it to any Magento store.

Amasty answer
Hi Jason, thank you for the review! It is great to hear that the extension was helpful! We appreciate having you as our loyal customer!
Johnny D.
May 13, 2019
All admins known

100%

I’m using it for 6 months or so. Makes dealing with customers much easier. And with permissions I don’t need to remember all admins for 3 stores anymore. It’s also good for security. Recommend!
rise&shine
Mar 20, 2019
A problem

80%

Al in all it’s good, but we have 1 issue. We have 4 branches and we run them from 1 backend. Several times admins couldn’t get to users’ accounts in 1 branch, only got to main store users. We reported, now waiting for fix.
Ray Jr.
Oct 21, 2018
Reacting faster

100%

My team reacts to customer’s queries asap. No more talks, they just immediately login as customer and fix the issue/explain what to do. Before this module, it needed at least 1 hour to react and gather all the needed credentials and permits to access. For soft delivery it’s critical. Buyers cancelled orders.
Angelina Reeves
Aug 12, 2018
Most needed tool

100%

With this module my store reputation scaled up in just 2 weeks. Admins can finally understand customers. :)

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My Downloads

Version 1.1.4 Last Update: Jul 19, 2022

1.1.4 - Jul 19, 2022

Compatibility now the extension is compatible with Magento 2.4.4

1.1.3 - Feb 28, 2022

Fix we fixed an issue with an ‘Orders’ grid error when an admin places an order through a customer account

1.1.2 - Dec 02, 2021

Fix we fixed the issue with updating of cart section in the incognito window
Fix we resolved the problem with login when passing to checkout from a customer account page

1.1.1 - Sep 13, 2021

New we added a new column to the Orders grid to let you check if the order was created by admin using Login as Customer functionality

1.1.0 - May 13, 2020

New we added a new option “Open Customer's Account in the New Tab“ that allows you to decide whether you want to open a customer's account in a new tab or stay in a current one
Improvement now the setting “Allow Selecting Store View to Login“ offers you an opportunity to select store views to log in as a customer

Version 1.0.7 Last Update: Sep 26, 2019

1.0.7 - Sep 26, 2019