Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you.
If you face any technical issues, please create a ticket...
Will I get free support and updates?
Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...
Do you have the installation service?
Yes, you can use installation and configuration services that are available as the part of Pro and Premium add-ons for your product subscriptions.Please note that this installation service doesn’t include uninstallation. So, if you need to completely...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions.
There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty extensions for testing purposes with Composer...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
How can I receive a discount?
We are now working at a loyalty program for our customers that is supposed to bring even greater benefits in the long term. While it’s not out yet, you can look through these Special Offers. New discounts and specials are added every month. To stay ...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form:
As soon as you send your request, it is considered by our ...
How can I prolong support?
If you have an active support service subscription, it grants you access to support services for all products purchased before Feb,1 as long as your subscription is active. Alternatively, support services are only available as the part of a product ...
Can I change the EE extension to CE for free?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually.
→ Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually.
→ Learn more about our special offers
What is the license policy? On how many websites can I use Amasty extensions?
Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...
How can I pay for Amasty extensions?
You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.
If you need to pay for the order with a non...
Does this extension have all the functionality of Special Promotions module?
Special Promotions Pro is one of the most full-fledged Magento promotion extensions. Besides the additional 5 marketing deals, it offers deals based on customer order history and attributes. To see a comparison chart, follow the link below.
How can I create Fixed Amount Off promotions?
With the Magento discount extension, you can create relevant Cart Price rule with 'Fixed amount discount' action. To see a 10-discount-amount example, follow the link below.
How can I provide a percentage off specific products?
To run a percent-off discount for some specific products you should create Cart Price rule and apply them to a required product only. To see the settings for a 20 percent off discount, read a complete answer.
How can I set up a percentage off everything?
To set up percent-off promotions on everything you'll need to create the corresponding Cart Price rule with the "Persent of Product Price Discount" action and set the discount amount. See the screenshot to configure the rule correctly.
How do I set up a percentage off one category?
Using the Magento promotion module, you can easily set up a percent-off sale by creating a Cart Price rule and applying it to a necessary product's category only. To see how to designate 20% off a category, follow the link below.
How to create a rule for specific products?
A rule for specific products can be created in two ways. You can generate it either by using corresponding products SKUs or by creating a hidden category for necessary products. Follow the complete answer to see more details.
How to install Magento 1 Amasty extensions?
Each Amasty extension package is provided with the extension files, installation & setup guides and a license agreement. Some extensions include import file examples as well.Before installing any extension, please create a backup of the root folder...
How to set up the promo 'Buy N products, and get next same products free'?
To launch the promo where X is not equal to 1, you need to make changes in the 'Update prices' section: select the corresponding promo action, specify 2 as the 'Discount qty step' and set the discount amount to 1.
How to use "The Cheapest" action
The action can be used for launching such promos as 'buy 3 and get the cheapest for half the price' or 'buy 6 and get 2 cheapest items for half the price'. However, you need to know the rule can be applied to the same categories only. To see a step-by-step action guide, follow the link below.
What is the difference between Conditions and Actions?
'Conditions' establish when your promo will be put into use, whereas 'Actions' specify all the benefits a customer will achieve if meeting all the promo conditions. While combining both the features you can design a vast number of various marketing campaigns. To learn where to configure the setting and how to make it properly, read the full answer.
What is the difference between Special promotions Pro and Loyalty Program?
These extensions have an identical set of rules actions, however the Loyalty Program extension has additional features that help to set up loyalty program levels, count user statistics and display it in the user account.