How to contact Shopify customer support?

There are several ways to contact Shopify Customer Support. But first, you should visit the Shopify Help Center and log in to your store. Choose a topic related to your issue and explore the articles for solutions. If you don’t find information that you need, you can still get Shopify support services via live chat, email, or phone.

Live Chat with Shopify

While Shopify does not have 24/7 customer service, live chat support is available during business hours.

To access Shopify customer service chat, simply click on "Chat with an agent" on the help center page. This chat operates 24/7 for your convenience. If you prefer to speak with a human rather than an AI assistant, try including "I need to talk to a human" in your message to be connected faster.

Shopify Support Phone Number

While you can't call Shopify directly, you can request a call back by clicking "Request a call" on the help center.

Shopify Customer Service Email

If you have some non-urgent inquiries, such as requests for information on new features or general inquiries, you can use the "Leave a message" option on the help center to contact Shopify support via email. Simply send your message, and an agent will respond to you shortly.

In summary, Shopify offers multiple avenues for accessing customer support, ensuring you receive assistance tailored to your needs. Whether you prefer live chat, email, or phone support, Shopify is committed to providing timely and effective solutions.