FAQ: Purchasing Questions

Purchasing Questions
Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a Magento 2 compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...
Will I get free support and updates?
Product updates for extensions purchased before Feb 1, 2022With the transition to product subscriptions, you will receive product updates for all extensions purchased before Feb 1, 2022 throughout the entire grace period — up to Aug 1, 2022. If you ...
Do you have the installation service?
Yes, you can use installation and configuration services that are available as the part of Pro and Premium add-ons for your product subscriptions.Please note that this installation service doesn’t include uninstallation. So, if you need to completely...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions. There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty extensions for testing purposes with Composer...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty offers to its Customers a thirty (30) day money-back guarantee for the Software. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you. Fees for support subscriptions and any services provided...
How can I receive a discount?
We are now working at a for our customers that is supposed to bring even greater benefits in the long term. While it’s not out yet, you can look through these Special Offers. New discounts and specials are added every month. To stay updated on the ...
How to resolve conflicts between Amasty’s and 3rd-party extensions?
As Adobe Solution Partner, we guarantee that our products are developed based on the high standards of Adobe, and the workflow is fully in line with the Business Code of Conduct requirements. Unfortunately, sometimes the functionality of our extensions...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form: As soon as you send your request, it is considered by our ...
Magento 2 Amasty extensions installation
Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension? What is the plugin...
How can I prolong support?
If you have an active support service subscription, it grants you access to support services for all products purchased before Feb,1 as long as your subscription is active. Alternatively, support services are only available as the part of a product ...
Can I change the EE extension to CE for free?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually. → Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually. → Learn more about our special offers
What is the license policy? On how many websites can I use Amasty extensions?
Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...
How can I change or add information to the invoice?
If you need additional data in your invoice for your bank, or if you found a mistake, please submit a ticket and our support team will help you out.
What should I do if the payment for an extension wasn’t accepted?
If the status of your Order is pending (not completed), please create a ticket as soon as possible. Our team will review it and inform you about all the further steps needed to resolve the situation.
I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
If you were charged an additional tax after the payment was processed, please create a ticket and tell us your VAT number. As soon as we receive it, we’ll start the refund process.
Is entering my VAT ID obligatory to pay for an extension?
No, entering your VAT ID is optional. But if needed, you can enter VAT ID in the customer account: Or on the 2-nd step of checkout: And if you are tax exempt, the tax will be removed automatically, and an appropriate payment method will be displayed...
How can I pay for Amasty extensions?
You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed. If you need to pay for the order with a non...
How can I apply a coupon code to the order?
Please go to your shopping cart and scroll down. In the lower-left corner, you will find the Apply Coupon drop-down menu with a button:  Click on it, enter your code, and click Apply: Enter your coupon code and the discount will be calculated...
What should I do if I get an invalid VAT ID error?
If you get a message that your VAT ID is invalid, please double-check if you enter a correct value. When you are sure that everything is correct, feel free to contact us, and we’ll help you with this issue.
I have the extension for M1 and want to upgrade it to M2. What should I do?
You should acquire the module for M2, as M2 modules have a completely different structure as compared with M1 extensions.So there is no way to transfer the module from M1 to M2. But you can check if the same module on M2 exists. Moreover, if you are...
How to completely uninstall the extension?
Quite a few users run into problems with deleting Magento extensions.  All you need is to follow the pain-free guide: Turn attention to installation method in use There are at least 4 main ways: Manually via archive file; Magento Connect Manager...
How to disable Amasty extension?
Disabling/enabling a module is a popular operation for Magento store owners. Below, we will show you how to disable an extension correctly.How to disable a module in Magento 1?Magento 1 disable module process consists of several steps. To disable any...
Can I get a refund on another card/PayPal account?
No, we cannot make a refund to another credit card or PayPal account. In this case, we can only offer you a refund with store credits for your future purchases.
How can I transfer the extension from one account to another one?
Since our site has moved to M2, we no longer offer the Magento transfer of orders from one account to another. Instead, we offer a sharing option.How it works: we open access to the order for the client to whose account the order should be transferred...
Can I get an access to the source code of your extensions?
Yes, since the source code of Amasty extensions is open.
Can I install and update Amasty Extensions for Magento 1 via Composer?
No, you can install and update Amasty Extensions via Composer only for Magento 2. Note: See how to install Magento 2 extensions via Composer.
Do you provide Magento customization service?
Yes, we can customize your Magento store according to your needs. We perform a range of custom development services, including mobile development. We can not only adjust existing extensions but also create a completely new extension from scratch to ...
How can we help you?

Didn’t you find the answer to your question? We are always happy to help you out.

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