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Frequently Asked Questions

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FAQ: Purchasing Questions

Magento 2 Amasty extensions installation
How to install Magento 1 Amasty extensions?
Do you have the installation service?
What is the license policy? On how many websites can I use Amasty extensions?
How can I prolong support?
How can I change or add information to the invoice?
What should I do if the payment for an extension wasn’t accepted?
I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
How can I pay for an extension without entering my VAT ID?
How can I pay for Amasty extensions?
Can I request a free trial?
What should I do if my Store Credits have expired?
How can I apply a coupon code to the order?
How can I use my Store Credits?
What should I do if I get an invalid VAT ID error?
How can I receive a discount?
I have the extension for M1 and want to upgrade it to M2. What should I do?
How to completely uninstall the extension?
How to disable Amasty extension?
Can I change the EE extension to CE for free?
How can I get a discount to re-purchase plugins?
Can I get a refund on another card/PayPal account?
How can I transfer the extension from one account to another one?
Are Amasty extensions compatible with all themes and extensions by other vendors?
Can I get an access to the source code of your extensions?
Can I install and update Amasty Extensions for Magento 1 via Composer?
Can I test an Amasty extension on a staging site before transferring it to a live one?
Do you provide Magento customization service?
How can I get a refund?
How does the deferred support start date work?
How to disable Base module notifications in Magento 1?
How to fix 3rd party extension conflicts?
How to install Amasty extensions from Magento Marketplace?
How to request a refund at the Amasty store?
How to transfer modules from one Amasty account to another or merge accounts?
How to translate a Magento 2 module?
How to update a Magento 1 Amasty extension?
How to update a Magento 2 Amasty extension?
I get no alerts at all, what can I do?
I'm getting "404 Not Found" error when trying to open configuration page.
I'm getting the following error: SQLSTATE[23000]: Integrity constraint violation.
If I need additional features to be added to an Amasty extension, how can I ask for it?
Taxes guide: how to check tax info and get the wrong tax refund?
Top 3 Amasty extensions for a brand-new Magento 2 store
What credentials do I need to work with Composer?
What documents and files are included in the package?
What Magento, PHP, Elasticsearch and other software versions does Amasty support? | March 2021
What should I do if I bought the wrong extension?
Where can I find a Composer module name?
Will I get free support and updates?

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