FAQ: Purchasing Questions

Purchasing Questions
Are Amasty extensions compatible with all themes and extensions by other vendors?
Amasty extensions work with all plugins we issued and with most 3rd-party plugins. If you come across a compatibility issue with any third-party module, we’ll definitely try to help you. If you face any technical issues, please create a ticket...
Will I get free support and updates?
To access the support service, you need to activate a support subscription in your customer account. Thus, all possible technical issues will be handled by professionals. Support subscription covers all the extensions in your account and comes with 90...
Do you have the installation service?
Yes, we provide a professional installation service. You can purchase it when ordering an extension. If you buy more than 1 extension in one order, we can install all of them! If you need to configure plugins according to your business needs, you can...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions. But we have a 60-day money-back guarantee. There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the “access to Amasty...
Can I test an Amasty extension on a staging site before transferring it to a live one?
Yes, you can install any Amasty extension on a test site and configure all the settings there before doing it on your live store.
How can I get a refund?
Amasty provides a 60-day money-back guarantee. In case the acquired extension didn’t meet your expectations, our support team is always ready to help you.  To get a full or partial refund of your order, please create a ticket in our support...
How can I receive a discount?
According to the rules of Amasty's Reward Program, you get $15 back to your reward points for every $100 spent.You can spend them to buy other extensions or services from our catalog.These Points are valid for 60 days from the purchase date. You can...
How to resolve conflicts between Amasty’s and 3rd-party extensions?
As Adobe Solution Partner, we guarantee that our products are developed based on the high standards of Adobe, and the workflow is fully in line with the Business Code of Conduct requirements. Unfortunately, sometimes the functionality of our extensions...
How to update a Magento 2 Amasty extension?
To update a Magento 2 extension by manual upload:1. log in to the customer account;2. navigate to the Products tab, scroll to the packages section, and click the Download link next to the extension that should be updated;3. Important: If some extension...
If I need additional features to be added to an Amasty extension, how can I ask for it?
To leave your feature request, log in to your customer account and open the Products tab. Then, scroll down to the bottom of the page, and leave your feature request in the following form: As soon as you send your request, it is considered by our ...
Magento 2 Amasty extensions installation
Each Amasty extension package is provided with the extension files, installation & setup guides, and a license agreement. Some extensions include import files examples as well. So how to install our Magento extension? What is the plugin...
How can I prolong support?
When you get any support subscription plan, it will be prolonged automatically. Also, you can cancel your subscription at any time. For this, go to your customer account and open the Subscriptions tab. If you cancel your subscription, the service will...
What should I do if my Reward Points have expired?
According to our reward program, the Reward Points are valid for 60 days starting from the moment they’re transferred to your account. But we always try to stay supportive, so you can create a ticket, and we’ll consider your case individually...
How can I use my Reward Points?
How to check your reward points balance? Step 1. Log in to your customer account or create a new one. After this, you will be redirected to your account dashboard. Step 2. In the left menu choose Reward points. Step 3. You will see your current reward...
Can I change the EE extension to CE for free?
Usually, no, you can’t exchange modules. Please, contact our support managers and they’ll consider your case individually. → Learn more about our special offers
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually. → Learn more about our special offers
What is the license policy? On how many websites can I use Amasty extensions?
Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...
How can I change or add information to the invoice?
If you need additional data in your invoice for your bank, or if you found a mistake, please submit a ticket and our support team will help you out.
What should I do if the payment for an extension wasn’t accepted?
If the status of your Order is pending (not completed), please create a ticket as soon as possible. Our team will review it and inform you about all the further steps needed to resolve the situation.
I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
If you were charged an additional tax after the payment was processed, please create a ticket and tell us your VAT number. As soon as we receive it, we’ll start the refund process.
Is entering my VAT ID obligatory to pay for an extension?
No, entering your VAT ID is optional. But if needed, you can enter VAT ID in the customer account: Or on the 2-nd step of checkout: And if you are tax exempt, the tax will be removed automatically, and an appropriate payment method will be displayed...
How can I pay for Amasty extensions?
You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed. If you need to pay for the order with a non...
How can I apply a coupon code to the order?
Please go to your shopping cart and scroll down. In the lower-left corner, you will find the Apply Coupon drop-down menu with a button:  Click on it, enter your code, and click Apply: Enter your coupon code and the discount will be calculated...
What should I do if I get an invalid VAT ID error?
If you get a message that your VAT ID is invalid, please double-check if you enter a correct value. When you are sure that everything is correct, feel free to contact us, and we’ll help you with this issue.
I have the extension for M1 and want to upgrade it to M2. What should I do?
You should acquire the module for M2, as M2 modules have a completely different structure as compared with M1 extensions.So there is no way to transfer the module from M1 to M2. But you can check if the same module on M2 exists. Moreover, if you are...
How to completely uninstall the extension?
Quite a few users run into problems with deleting Magento extensions.  All you need is to follow the pain-free guide: Turn attention to installation method in use There are at least 4 main ways: Manually via archive file; Magento Connect Manager...
How to disable Amasty extension?
Disabling/enabling a module is a popular operation for Magento store owners. Below, we will show you how to disable an extension correctly. How to disable a module in Magento 1? To disable any Amasty extension, please follow the next steps: 1. Edit...
Can I get a refund on another card/PayPal account?
No, we cannot make a refund to another credit card or PayPal account. In this case, we can only offer you a refund with store credits for your future purchases.
How can I transfer the extension from one account to another one?
Since our site has moved to M2, we no longer transfer orders from one account to another. Instead, we offer a sharing option.How it works: we open access to the order for the client to whose account the order should be transferred. The customer will...
Can I get an access to the source code of your extensions?
Yes, since the source code of Amasty extensions is open.
How can we help you?

Didn’t you find the answer to your question? We are always happy to help you out.

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