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Frequently Asked Questions

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FAQ: Purchasing Questions

How to install Magento 2 Amasty extensions?
How to install Magento 1 Amasty extensions?
Do you have the installation service?
What is the license policy? On how many websites can I use Amasty extensions?
How can I prolong support?
How can I change or add information to the invoice?
What should I do if the payment for an extension wasn’t accepted?
I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
How can I pay for an extension without entering my VAT ID?
How can I pay for Amasty extensions?
Can I request a free trial?
What should I do if my Store Credits have expired?
How can I apply a coupon code to the order?
How can I use my Store Credits?
What should I do if I get an invalid VAT ID error?
How can I receive a discount?
I have the extension for M1 and want to upgrade it to M2. What should I do?
How to completely uninstall the extension?
How to disable Amasty extension?
Can I change the EE extension to CE for free?
How can I get a discount to re-purchase plugins?
Can I get a refund on another card/PayPal account?
How can I transfer the extension from one account to another one?
Are Amasty extensions compatible with all themes and extensions by other vendors?
Can I get an access to the source code of your extensions?
Can I install and update Amasty Extensions for Magento 1 via Composer?
Can I test an Amasty extension on a staging site before transferring it to a live one?
Do you provide Magento customization service?
How can I get a refund?
How to disable Base module notifications in Magento 1?
How to fix 3rd party extension conflicts?
How to translate a Magento 2 module?
How to update a Magento 1 Amasty extension?
How to update a Magento 2 Amasty extension?
I'm getting "404 Not Found" error when trying to open configuration page.
I'm getting the following error: SQLSTATE[23000]: Integrity constraint violation.
If I need additional features to be added to an Amasty extension, how can I ask for it?
What credentials do I need to work with Composer?
What documents and files are included in the package?
What Magento, PHP, Elasticsearch and other software versions does Amasty support? | August 2020
What should I do if I bought the wrong extension?
Where can I find a Composer module name?
Will I get free support and updates?

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