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Frequently Asked Questions

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FAQ: Purchasing Questions

Are Amasty extensions compatible with all themes and extensions by other vendors?
Will I get free support and updates?
Do you have the installation service?
Can I request a free trial?
Can I test an Amasty extension on a staging site before transferring it to a live one?
How can I get a refund?
How can I receive a discount?
How to update a Magento 2 Amasty extension?
If I need additional features to be added to an Amasty extension, how can I ask for it?
Magento 2 Amasty extensions installation
How to install Magento 1 Amasty extensions?
How can I prolong support?
What should I do if my Store Credits have expired?
How can I use my Store Credits?
Can I change the EE extension to CE for free?
How can I get a discount to re-purchase plugins?
What is the license policy? On how many websites can I use Amasty extensions?
How can I change or add information to the invoice?
What should I do if the payment for an extension wasn’t accepted?
I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
How can I pay for an extension without entering my VAT ID?
How can I pay for Amasty extensions?
How can I apply a coupon code to the order?
What should I do if I get an invalid VAT ID error?
I have the extension for M1 and want to upgrade it to M2. What should I do?
How to completely uninstall the extension?
How to disable Amasty extension?
Can I get a refund on another card/PayPal account?
How can I transfer the extension from one account to another one?
Can I get an access to the source code of your extensions?
Can I install and update Amasty Extensions for Magento 1 via Composer?
Do you provide Magento customization service?
How does the deferred support start date work?
How to disable Base module notifications in Magento 1?
How to fix 3rd party extension conflicts?
How to install Amasty extensions from Magento Marketplace?
How to request a refund at the Amasty store?
How to transfer modules from one Amasty account to another or merge accounts?
How to translate a Magento 2 module?
How to update a Magento 1 Amasty extension?
I get no alerts at all, what can I do?
I'm getting "404 Not Found" error when trying to open configuration page.
I'm getting the following error: SQLSTATE[23000]: Integrity constraint violation.
Taxes guide: how to check tax info and get the wrong tax refund?
Top 3 Amasty extensions for a brand-new Magento 2 store
What credentials do I need to work with Composer?
What documents and files are included in the package?
What Magento, PHP, Elasticsearch and other software versions does Amasty support? | July 2021
What should I do if I bought the wrong extension?
Where can I find a Composer module name?

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