Abandoned Cart Email
or search frequently asked questions:
Yes, our extension works for guest users too. If a customer enters his/her email on the checkout page, but then interrupts the checkout process, the extension captures this email with AJAX and immediately saves it. Therefore, you are able to send abandoned cart emails to guest customers who are not registered and haven't completed the purchase.
To align pictures to the top in a table-mode some changes have been made in this file /app/design/frontend/base/default/template/amacart/table.phtml.
Now it is possible to adjust height of the description block (line 33 height:60px was added).
How to display 2 products in a row rather than 3?
To make 2 products per row in a table-mode the next condition should be changed:
<?php if ($i%3!=0): ?> <td width=“2%”></td> <?php else: ?>
It allows to add new line after every second product.
The below information can be useful for debugging in the following cases:
1. No emails seem to appear in email queue section Promotions > Abandoned Cart Email > Emails Queue.
2. Emails are not being sent automatically despite the settings on the schedule tab Promotions > Abandoned Cart Email > Rules > Rule Name > Schedule Tab.
3. Magento cron is misconfigured.
Debug mode. How does debug mode work?
Debug mode works for registered users only so you will need to create an account for an email address that was never used before.
Please enable debug mode at System > Configuration > Amasty Extensions > Abandoned Cart Email:
Specify the domain name without @sybmol from which the cart would be abandoned, for example, gmail.com (this implies that extension will only trigger the emails that are ended on gmail.com domain unless debug mode is disabled).
Create a simple abandoned cart rule without conditions, add a few records to the schedule:
Add a product to cart, go to the checkout page and leave the tab opened.
Go to emails queue section in the backend (in ~10 secs) and refresh the page.
The emails should appear in the queue section and further be sent out (disregard the schedule in the rule).
If you received the emails on the specified email address the module logic is correct and the reason for not-sending emails is more likely to lie in cron misconfiguration.
Here you can learn more about Magento cron and how it should be configured.
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