FAQ: RMA

RMA
Can an RMA request be created from Magento admin panel?

Yes, your managers can create RMA requests like return/exchange opportunities for customers if needed. This can be done on the RMA tab found on the order view page.

Can customers attach photos when they submit an RMA request?

Yes, there is such a possibility. This way you can give a client an opportunity to prove that your product is faulty if they claim so.

Can the returns be made payable?

Payable product return can be achieved with some customizations. Please, contact us if you need this option.

Does the RMA for Magento 2 extension have the capability to create FEDEX/UPS shipping labels?

You can find the link to the Shipping Label in any RMA Request. The module generates internal shipping labels regardless the shipping method chosen by a customer.

How can I disable the customer's rating/feedback section in the RMA module?
There is no setting in the extension configuration to disable it in the admin panel. However, you can disable the feedback option enabling some code modifications. Comment out the code part responsible for the feature in the following file: /app/code...
Is it possible to manage the rma statuses, edit them and add new ones?

Yes, sure, since it is the main purpose of this RMA extension.

In Sales > RMA > Statuses you are free to edit the existing statuses and create new ones. You can assign an email template to each status and add labels per store view.

Is it possible to set a different email template for each status change?

Yes, templates for each RMA status change can be created and customized through RMA email settings in System > Transactional Emails. There are also ready-to-use templates for you.

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