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Frequently Asked Questions

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How to request a refund at the Amasty store?

According to our refund policy, you can request a full refund within 60 days after purchase. For this, do the following:

Important note: Refunds cannot be canceled!

  • Create a ticket from the account from which the purchase was made. Requests are processed through tickets only.

  • Include the order number and the product you want to return in the request.

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