How can I share or transfer the extension from one account to another one?

How sharing works?
How transfer works?
- Transfer during checkout
- Transfer when order is complete

Frequently, we get requests how to provide access to the extensions purchased from one account to another. It could be a relevant case for our partners, Magento agencies, and any other businesses using several Amasty accounts.

Foremost, it is important to differentiate 2 procedures: sharing and transfer.

Project sharing allows the project owner to give selected customers limited access to their project. Once access is granted, the shared project will appear in the specified customers’ accounts, allowing them to assign licenses to the project as usual. As a result, the project owner gains access to these assigned licenses. This process of sharing licenses by assigning them to shared projects is significantly more convenient than the previous method of order sharing and provides the following benefits:

– The ability to share individual products, rather than an entire order.

– All actions can be performed directly from the customer account, without the need to contact the support team.

– The shared project immediately appears in the selected accounts, and they can start assigning licenses right away.

Project sharing: Key highlights

– Shared projects will appear in the specified customers’ accounts automatically without requiring confirmation.

– Recipients will have limited access to the project, allowing them to:

Assign and remove their own products.
View the project’s name, domain, and Instance Registration Key.

– Recipients will NOT have access to:

Products added by the project owner.
Editing or deleting the shared project.

Note: The project will appear in the recipients’ accounts automatically, so just make sure you're both on the same page before sharing.

How to share a project?

Step 1. Go to Customer Account → License Registration → My Production Projects. Click the Share button next to the project you want to share.

project-sharing-1

Step 2. Enter the email address of the person you’d like to share the project with, and press Share.

Step 3. Review the confirmation and click Continue to confirm sharing. The project is shared.

project-sharing-3

Unsharing projects: Key highlights

Unsharing revokes access for specified customers. Here's what happens:

– The project will be removed from the recipients' accounts.

– Their ability to assign products from the shared project will be revoked.

– Any shared items assigned by the recipients will be removed and no longer be accessible to the project owner.

How to unshare a project?

Step 1. Log in to your account and navigate to the project you want to unshare via Customer Account → License Registration → My Production Projects.

Step 2. Open the sharing pop-up and remove the customers' email addresses by pressing “Unshare”.

Step 3. Confirm the unsharing by clicking “Continue”.

How transfer works?

This option is available only for partners. It allows you to make a full transfer of the order and reassign recurring product subscription fees from partner’s account to a third-party one. This procedure could be conducted on the partner’s own or with assistance of their account manager.

Transfer during checkout

Set a checkbox near “Transfer recurring payments”, enter customer email, and complete the order with your discount and store credits. If checked, you will pay only for this order. The recurring payments will be charged from the customer you specified.
Your customer will receive an email notification about the transfer and short manual how to complete it. To do so, the customer needs to go to the “Orders” tab, the “Transferred Orders” and click “Subscribe”.
By clicking “Subscribe”, the extensions will be automatically moved from the “Transferred Orders” to the shopping cart, where the customer will be asked to complete the order. The initial order will be at 100% discount because of the transfer. All the recurring payments will be billed according to the subscription terms. If removing the transferred extensions from the cart, the customer will no longer be able to buy them at 100% discount.
Transfer when order is complete
1. Go to the “Orders” tab and click “Transfer” near the necessary order
2. In the pop-up, please enter your customer email where you’d like to transfer recurring payments to.
3. Then please follow steps 2-3 from the “Transfer during checkout” manual.