How can I share or transfer the extension from one account to another one?

Frequently, we get requests how to provide access to the extensions purchased from one account to another. It could be a relevant case for our partners, Magento agencies, and any other businesses using several Amasty accounts.

Foremost, it is important to differentiate 2 procedures: sharing and transfer.

How Does Project Sharing Work?

With Project Sharing, you can easily grant selected customers limited access to your project, letting them assign licenses directly. Once you give access, the project will instantly appear in their accounts. They can assign licenses as usual, and you’ll have access to everything they add.

Key Benefits of Project Sharing:

• Work within a clear project structure: Everything is managed within a project, making it easy to see which items are included, which are relevant, and whether all subscriptions and versions are up to date.

• Easier workflow for agencies: If you manage multiple clients, you’ll always have a clear view of each project, maintaining efficient license management and access control – all from one place.

• Share only products you need: Now you can share individual products, rather than an entire order. 

• Manage everything directly from your account: All actions can be performed directly from the customer account, without the need to contact the support team. 

• Grant instant access: The shared project immediately appears in the selected accounts, and they can start assigning licenses without delay.

Project Sharing: Key Highlights

Shared projects will appear in the specified customers’ accounts automatically without requiring confirmation.

Recipients will have limited access to the project, allowing them to:

• Assign and remove their own products.

• View the project’s name, domain, and Instance Registration Key.

Recipients will NOT have access to:

• Products added by the project owner.

• Editing or deleting the shared project.

Note:  The project will appear in the recipients’ accounts automatically, so just make sure you're both on the same page before sharing.

How to Share a Project?

Step 1. Go to Customer Account → License Registration → My Production Projects. Click the Share button next to the project you want to share.

Step 2. Enter the email address of the person you’d like to share the project with, and press Share.

Step 3. Review the confirmation and click Continue to confirm sharing. The project is shared.

Unsharing Projects: Key Highlights

Unsharing revokes access for specified customers. Here's what happens:

– The project will be removed from the recipients' accounts.

– Their ability to assign products from the shared project will be revoked.

– Any shared items assigned by the recipients will be removed and no longer be accessible to the project owner.

How to Unshare a Project?

Step 1. Log in to your account and navigate to the project you want to unshare via Customer Account → License Registration → My Production Projects.

Step 2. Open the sharing pop-up and remove the customers' email addresses by pressing “Unshare”.

Step 3. Confirm the unsharing by clicking “Continue”.

What Is Product Transfer?

Product transfer allows you to fully transfer a product and reassign recurring subscription fees from your account to another account. That means that the transfer recipient takes over both the product ownership and any future subscription payments.

When Can a Product Be Transferred?

• The product must be assigned to a Shared Project.

• The product is subscription-based and has an active subscription.

• The product was purchased no later than 10 months ago.

• The product was originally purchased under the account of the person initiating the transfer.

If You Are Transferring a Product

Step 1: Add the Product to a Shared Project

1. Ask the recipient to share access to the Shared Project with you.

2. Go to your account and locate the product you want to transfer.

3. Assign the product to the recipient’s Shared Project.

4. Once assigned, the product is ready for transfer
   

Note: You can transfer any product that is assigned to the Shared Project. This option is available for all eligible products within the project.

Step 2: Start the Transfer

1. Open the Shared Project in your account.

2. Find the product you want to transfer and click Transfer Product.
   

3. Click Confirm Transfer. The product’s status will change to Pending Transfer (it is now locked and cannot be removed or reassigned).
   

How to Cancel the Transfer (Before the Recipient Accepts)

• Click Cancel Transfer → Confirm Cancellation.

• The product will return to your account and can be reassigned.
  
  

For Recipients: How to Accept a Product Transfer

Step 1: Accept the Transfer

1. Log in to your account and go to the Shared Project.
2. Click Accept Transfer next to the product.
   
3. By clicking Accept Transfer, the product will be automatically moved from the Shared Project to the cart, where the recipient will be asked to complete the order. The initial order will have a 100% discount due to the transfer. All recurring payments will be billed according to the subscription terms.
   

Step 2: Complete the Transfer

1. Click Place Order to finalize the process.
2. The product status will be updated to Transfer Approved.

Step 3: Order Completion

1. Once the order status changes to Complete, the transfer is finalized.

2. You can now download and use the product.

3. A new active subscription is created in your account.

How to Decline a Transfer

• Click Decline → Yes, Decline.

• The product will return to the sender’s account.

Please contact your dedicated account manager or support team if you need our help, we’ll be happy to assist you.