Frequently Asked Questions
A ‘Contact Us’ page is a unique form of customer relations activities, which is a must-have feature of any online shop. The form allows for staying in touch with your regular and potential customers at any time from anywhere in the world.
Most frequently the Magento contact form captcha is placed in the Footer or in the Navigation Menu of a Magento webstore so that customers can easily find it when needed.
Helpful hint: when looking for a more customizable solution, go to our Custom Form extension:
‘Send Emails To’: type in the email address you want to receive messages to;
‘Email Sender’: choose the store identity you will display as a sender;
‘Email Template’: choose an email template to send messages/quires.
Note: Learn how to create a custom field for Magento 2 contact us form.
The same path (see Magento 2 contact form customization) should be followed in case you want to add the contact form to a CMS page:
to the ‘Content’ block at the place it is to be displayed (footer, navigation menu, etc.).
By default, CAPTCHA is not showing on Magento 2 contact form, but it is one of the easiest ways to protect your contact form email and store from bots:
Magento 2 reCAPTCHA in contact form helps you to enhance your store's user experience. Adding reCAPTCHA to Magento 2 registration or contact form help to free your customers from task solving and the ‘I am not robot’ button while making your website more user-friendly. It appears only in cases of suspicious requests and can be set for different pages (reviews, comments, registration, etc.).
If you want to gather more useful info on your potential customers, try out our Magento 2 Form Builder extension.