Frequently Asked Questions
RMA (Return merchandise authorization) - the process of returning defective products to the seller, distributor, or directly to the manufacturer for a replacement, repair, or refund.
RMA is usually carried out in several steps:
Step 1. Submission of an application for a return, during which the possibility of a return is established (the existence of sales records, the warranty period is checked). Usually, the application is made out on a special form (RMA form). After processing the application, it is assigned an account number (RMA number). It is used in the future for accounting and labeling of products sent.
Step 2. Send defective items back to the supplier.
Step 3. Confirmation of receipt of products.
Step 4. Replacement or refurbishment (or refusal to replace).
Step 5. Shipment of the item to the buyer (or refund).
Magento 2 allows the user to track the state of the refund online. To track you need to do the following:
а) Find the order in the list of Recent Orders and click View.
б) In the panel on the left, choose My Orders. Then, find the order in the list and click View.
The amount refunded to your store credit appears in the list with the date and time of the action.
To ease the process of checking Magento 2 refund order status online you can use the RMA extension. This will automate the return process for your customers and make your store more user-friendly.
Moreover, it will allow you to:
You will be able to choose an RMA solution that suits your store from 3 different plans.
Magento 2 refund order process is needed to provide your customers with quality service. According to the RMA, buyers have the right to return, repair or replace purchased products, as online shoppers are not able to check the purchased product in advance and may face various problems or breakdowns. This return policy varies from store to store.
Magento offline refunds can be requested for:
Purchases made by credit card. They can be refunded online or offline.
Purchases made by check or money order. They must be refunded offline.
Before you can print a credit memo, you must create one for the invoiced order. Depending on the payment method, you can issue a refund either online or offline (partial or full) from an open credit memo.