How to Configure Order Comments in Magento 2

Order comments are an important feature for any e-commerce platform, which allows customers and store administrators to communicate effectively regarding specific orders. In Magento 2, the configuration of these comments can enhance customer satisfaction through clarity and personalized service. 

What are Magento Order Comments?

Magento order comments are notes or messages added to an order, either by the customer or the store administrator, to convey specific details or requests related to the order. They serve as a means to enhance communication and ensure any special instructions or information are acknowledged during order processing.

Step-by-Step Guide to Configure Magento 2 Order Comments

To configure Magento order comments:

1. Go to Stores > Settings > Configuration > Sales > Sales Email > Order Comments and enable this feature.
2. Fill in the following fields:

• Order Comment Email Sender: defines a sender that will appear in the emails, sent to the customers.
• Order Comment Email Template: there you can either choose your custom email template or use the default one.
• Order Comment Email Template for Guest: there it is possible to choose a template that will be sent to customers who checked out as guests.  
• Send Order Comment Email Copy to: defines store members who will also receive order comment email. All you need to do is to enter corresponding email addresses separated by commas. 
• Send Order Comments Email Copy Method: there you can choose whether to send a copy of the order comment email as BCC or as a separate email.

Press the ‘Save Config’ button and that's it. The final thing you need is to learn how to add order comments in Magento.

How to Add Magento 2 Order Comments?

To add a Magento order comment:

1. Go to Sales > Orders and choose an order you want to add a comment to and press ‘View’.
2. Scroll down to the Order Total section and type in your order comment in the corresponding field.
3. Check the Notify Customerby Email and/or Visible on Storefront options to notify the customer about the comment.
4. Press the ‘Submit Comment’ button.

While Magento order comments offer convenience for admin users in managing orders, customers lack the option to add comments on the frontend. By default, only the admin has the capability to initiate discussions or make inquiries about order information.

Enhance Your Magento 2 Order Comments with Extensions

To take full advantage of order comments, additional Magento 2 extensions can provide advanced features and customization:

Order Notes for Magento 2: this extension allows you to add detailed order notes, which are visible to both customers and administrators. It ensures that critical information is captured and communicated efficiently during the order process.

Order Attributes for Magento 2: with this tool, you can create custom order attributes that customers fill out during checkout. These attributes enable you to collect necessary details specific to your store's needs, such as delivery preferences or gift wrapping instructions.