How to Login as a Customer in Magento 2?

Accessing your customers’ accounts in Magento 2 can greatly enhance your ability to provide support and improve customer satisfaction. This feature enables you to troubleshoot issues and assist with orders directly from their perspective. Here's how you can implement this functionality.

Step 1: Install the Login as Customer Module

Magento 2 does not provide a built-in option to log in as a customer, so you'll need an extension to achieve this. Amasty Login as Customer extension is a great option for robust features and support.

 

  1. To install the extension, first download the package and upload it to your Magento 2 installation's root directory. 

  2. Use the command line to run several installation commands: 

 

php bin/magento setup:upgrade

php bin/magento setup:di:compile

php bin/magento cache:clean

php bin/magento cache:flush

 

Step 2: Configure the Extension

  1. Go to the Magento Admin Panel.

  2. Navigate to Stores > Configuration > Amasty Extensions.

  3. Locate the Login as Customer settings and configure them according to your preferences.

 

Step 3: Using the Feature

  1. In the Admin Panel, go to Customers > All Customers.

  2. Find the customer you wish to log in as and click on the "Login as Customer" option.

  3. Once logged in, you can view and manage orders, update information, and troubleshoot any issues the customer is experiencing.

 

Implementing the "Login as Customer" feature in Magento 2 allows for a streamlined approach to customer service. It provides a unique way to understand your customers' experiences better and address their needs efficiently.

Didn’t you find the answer to your question? We are always happy to help you out.

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