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Frequently Asked Questions

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I'm getting "incorrect CAPTCHA" error message trying to submit the account registration form.

See more details on Google Invisible reCaptcha page
User Guide

This error message is related to the default Magento or third-party captcha. When you use a custom theme, it hides "I'm not a robot" checkbox and it's not available for submitting. Therefore, ''Incorrect CAPTCHA'' message is displayed.

The solution is pretty easy: just disable the default Magento or third-party captcha. The ''Incorrect CAPTCHA'' message should be gone. If it still appears, please do not hesitate to create a support ticket.

See more details on Google Invisible reCaptcha page
User Guide
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