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Yes, your managers can create RMA requests like return/exchange opportunities for customers if needed. This can be done on the RMA tab found on the order view page.

Yes, you can make a blog URL visible in the footer using a special option. Continue reading to see where to find it.

Magento admin panel. To see how to make it correctly, read the full answer. "}" data-sheets-userformat="{"2":15169,"3":[null,0],"9":0,"11":4,"12":0,"14":[null,2,3355443],"15":"\"Droid Sans\", \"Open Sans\", Tahoma, Verdana, arial, helvetica, sans-serif","16":10}">Yes, if needed, you can change a delivery date and/or time via the Magento admin panel. To see how to make it correctly, read the full answer. 

Yes, this data can be added to the grid. You can also sort orders by delivery date or time. Read on to see the settings.

Yes, you can see the back order report in a separate column in the 'Orders' section. Go on reading to see the screenshot. 

Yes, there is a "shipping_type" attribute, so you can set different rates for different product types using it. For example, you can create table rates based on weight unit.