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What is the license policy? On how many websites can I use Amasty extensions?
Our license allows you to use a single extension license agreement on one Magento installation.If you run several domains on the same instance of Magento, you can use one extension license. However, if you run each website on a new installation of Magento...
How can I change or add information to the invoice?
If you need additional data in your invoice for your bank, or if you found a mistake, please submit a ticket and our support team will help you out.
How can I apply a coupon code to the order?
Please go to your shopping cart and scroll down. In the lower-left corner, you will find the Apply Coupon drop-down menu with a button:
Click on it, enter your code, and click Apply:
Enter your coupon code and the discount will be calculated...
How can I get a discount to re-purchase plugins?
Usually, we don’t provide any discounts. But you can contact us, and we’ll consider your case individually.
→ Learn more about our special offers
What should I do if the payment for an extension wasn’t accepted?
If the status of your Order is pending (not completed), please create a ticket as soon as possible.
Our team will review it and inform you about all the further steps needed to resolve the situation.
I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
If you were charged an additional tax after the payment was processed, please create a ticket and tell us your VAT number.
As soon as we receive it, we’ll start the refund process.
How can I pay for Amasty extensions?
You can pay for our extensions in any convenient for you way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection are guaranteed.
If you need to pay for the order with a non...
I have the extension for M1 and want to upgrade it to M2. What should I do?
You should acquire the module for M2, as M2 modules have a completely different structure as compared with M1 extensions.So there is no way to transfer the module from M1 to M2. But you can check if the same module on M2 exists. Moreover, if you are...
How to completely uninstall the extension?
Quite a few users run into problems with deleting Magento extensions. All you need is to follow the pain-free guide:
Turn attention to installation method in use
There are at least 4 main ways:
Manually via archive file;
Magento Connect Manager...
Can I get a refund on another card/PayPal account?
No, we cannot make a refund to another credit card or PayPal account. In this case, we can only offer you a refund with store credits for your future purchases.
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