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Frequently Asked Questions

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What should I do if emails are not being sent out via Amasty SMTP extension?

See more details on SMTP Email Settings page
User Guide

As first troubleshooting tip, please check what Amasty SMTP Debug Log and Amasty SMTP Sent Email Logs say. 
Please enable the logs in the main module configuration page.

Where сan I see these logs in Magento 1?

  • Please go to System > Tools and enable Smtp Emails Debug Log.
  • Please go to System > Tools and enable Smtp Emails Sent Log.

Where сan I see these logs in Magento 2?

  • Please go to Reports > SMTP  and enable SMTP Debug Log.
  • Please go to Reports > SMTP  and enable SMTP Emails Sent Log.

See more details on SMTP Email Settings page
User Guide
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