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Frequently Asked Questions

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I can't send notifications

See more details on Out of Stock Notification page
User Guide

If you can't send notifications while using Out of Stock Notification module, please see the guidance below.


NOTE: Notifications won’t be sent as soon as products back to stock, it will be sent according to the schedule.


If there are no emails, please perform the following steps:

1. Login as a customer at the web shop (front end)

2.1 Create a test subscription to a particular product

2.2 Set this product as 'In Stock'

2.3 Open the URL like:

This controller sends emails without cron.

If you haven’t received the email, please submit a support ticket at:


If you have receivedthe email notification, the issue is related to Magento settings or the cron configuration.

Please check the following settings and be sure that the cron is set up correctly.

1. Open database and find table "cron_shedule"

If it is empty, the cron haven’t been configured.

1.1  Check Cron settings:

2. Go to System > Configuration > Catalog > Product Alerts Run Settings

2.1 Set up the "Frequency"

Daily - notifications will be sent once a day

Weekly - notifications will be sent once a week

Monthly - notifications will be sent once a month

2.2 You can set up your own time. Open this file: app/code/core/Mage/ProductAlert/etc/config.xml

find the following line:

and insert the code below before <run>...</run>

<schedule><cron_expr>*/5 * * * *</cron_expr></schedule>

In the example above Magento will check subscriptions every 5 minutes.

See more details on Out of Stock Notification page
User Guide
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