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Frequently Asked Questions

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What is the Magento order management system (OMS)?

Say, you have multiple sales channels. It’s hard to manage all of them together, especially if they are not synchronized in one place. In this situation, you need to think about Magento order management software.

Note: read our comparison guide to learn the difference between dropshipping and marketplace.

The Magento Order Management System (OMS) is a platform that combines all your web and mobile channels, offline stores, dropshipping, and affiliate networks in one place. Magento commerce order management (MCOM) solution will gather all the order and inventory information from these channels in one place, where you can manage them, making your work faster and customer experience seamless.

It has 3 main features:

  • Distributed order management. This feature allows you to view all the sale channels and route orders to the most suitable fulfilling. This provides your customers with a smooth experience of delivery.
  • Omnichannel fulfillment. Say, you have 3 warehouses, 2 offline stores, some suppliers, and partners. Magento order management system allows you to connect them all via cloud technology and offer your users more goods and delivery options. You can let shoppers choose Ship-From-Store, Ship-to-Store, and Buy-Online-Pick-Up-In-Store as a delivery method. And your sales channels will become distribution centers.
  • Inventory management. Multiple sales channels can bring you additional problems with the merchandising process. It’s harder to manage stock status and keep your purchasing strategy up-to-date. But when you see all your products in one place, you can analyze what products are returned more often, what are bought more often and make inventory management more flexible.

Moreover, this system allows you to manage payments and taxes that are based on your income. Also, it adds the additional protection level against fraudulence. All-in-all it has more analytics capabilities that allow you to make data-driven decisions and improve your sale strategy.

For more information, check the official Magento documentation.

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