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Frequently Asked Questions

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Magento order statuses: How to change, create new or assign an order status?

See how to get all order data saved and timely renewed in one place with our Magento and Magento 2 Order Export.

Telling the difference between an order state and status:

Since the notions and their roles are very similar, they are ‘about and about’ for many average Magento users. 

An order state is a position of an ordered product in the flow or, in other words, a queue position. Magento 1 is supplied with such preselected states as:

magento-order-states-composed-into-a-table

Each of the states can be provided with one or more statuses and supplied with Magento order comment

magento-order-comment-box-on-checkout

The statuses make the order processing more responsive for merchants and convenient for customers.

E.g. 5 statuses for 1 state:

Pending payment

 

  • pending payment PayPal;
  • pending payment Card;
  • pending payment Bitcoin;
  • pending payment Store Credit;
  • Gift Card.

 

How to check in Magento 2, change the status of orders/create new or update order status?

  • An order status can be checked through the Admin Panel selecting -> Sales -> Orders

admin-panel-sales-orders

  • To create a new Magento Order Status you need to go to ->System->Order Statuses:

magento-system-order-statuses

  • Choose ‘Create New Status’ (e.g.: status complete can be required to be changed or created for a state):  

magento-order-status-info

Don’t forget to click ‘Save’ button, once everything is done.

  • To assign/unassign an order status from a state, go to System->Order Statuses Step2. Choose ‘Assign Status to State’:

order-status

  • Then click the desired Order Status and State. Save the changes by choosing ‘Save Status Assignment’.
  • A reverse process (unassignment) is impossible in case the status is used on your eStore right now.
  • Having entered the System->Order Statuses Step2, choose the ‘Unassign’ option where it’s needed:

magento-assign-unassign-status-to-state

Some of the order statuses are provided by Magento out-of-the-box, but for a more customized approach you can look here or send us a custom development request

To bring more orders to your Magento, try out our One Step Checkout extension.

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