Using My Wallet for subscriptions and payments

My Wallet is a convenient way to store your payment cards and manage your subscriptions in one place.

By keeping your cards up to date and assigning backup (fallback) payment methods, you can make sure your subscriptions renew on time, even if there’s an issue with your primary card.

With My Wallet, you're in control of your recurring payments, and don’t risk missing important updates or losing access to services due to a failed payment.

This section covers how My Wallet works and answers the most frequently asked questions.

You can use My Wallet for:

Managing recurring payments for active subscriptions:

• Update payment card details

• Update the primary payment method for recurring payments

• Save multiple cards to use as backups (fallback payment methods)

How do I save a card to My Wallet?

You can save a card to My Wallet in two ways.

During checkout

Tick the checkbox labeled "Save this card to My Wallet" before placing your order.

From My Wallet section

1. Go to My Account > My Wallet  and click "Add new card"

2. Enter your card details and click "Save credit card"

How do I manage saved cards?

In the Credit/Debit Cards list, you can:

• Add a new card – Click "Add new card" and enter your payment info.

• Remove a card – Open the action menu next to the card and select "Remove card from My Wallet".

Note: This removes the card only from your Wallet. If the card is set as the primary payment method for any active subscription, it will still be used for recurring payments until you manually update the subscription’s payment method.

• Enable fallback – Toggle "Allow as fallback payment method" for any saved card.

Can I use a saved card for automatic subscription payments?

Yes. Cards stored in My Wallet can be selected as payment methods for your active subscriptions. You can:

• Assign a saved card as the Primary Payment Method

Important: If assigned via the action menu, this card will become the default for all upcoming recurring payments across your active subscriptions, unless you change it manually later.

• Allow a card to be used as a Fallback Payment Method

What is the primary payment method and how to set it?

The Primary Payment Method is the card that your subscription uses by default for automatic billing. To set it:

• Go to Subscriptions

• Locate the “Update primary payment method” section to the right of your active subscription.

• Select a saved card or add a new one

Note: If you’re adding a new card, you’ll have the option to save it to My Wallet during the process. 

What is the fallback payment method?

A Fallback Payment Method is a backup card that can be used if your primary card fails (for example, due to insufficient funds or a bank error). When this happens, the system attempts to charge one or more fallback cards before marking the subscription as “payment required”. If a fallback card is successfully charged, your subscription stays active and the billing cycle continues uninterrupted. The primary payment method remains unchanged. On the next billing cycle, the system will attempt to charge the primary card first.

How to activate the fallback payment method?

1. Save at least one card to My Wallet

2. Toggle "Allow as fallback payment method" for that card

3. For subscriptions where fallback is required:

• Go to the Active Subscriptions section

• In the Fallback Payment Method column, select "Allowed”

Note: If the primary card is also marked as fallback, it won’t be retried as fallback for the same subscription. Other eligible fallback cards will be used instead.

What happens if I remove a saved card from My Wallet?

When you remove a card from My Wallet, it:

• Disappears from the Credit/Debit Cards list

• Stays assigned as the Primary Payment Method for any active subscriptions (you’ll need to manually update those if needed)

• Is no longer available for fallback use