FAQ: Purchasing Questions

Purchasing Questions
Does the extension require any manual adjustments?

After the module installation change all the required options to 'Yes'. Then the extension starts working automatically optimizing product images, minifying CSS and JS, which makes your pages faster. Besdies, you can edit the image commands depending on your server.

How can I find the SOAP location? What if I have the SOAP error?

Please double-check if you have SOAP installed on your server, usually SugarCRM SOAP located at "sugarcrmURL"/soap.php. If it is not installed please ask your hoster to install it.

How to disable Base module notifications in Magento 1?
Amasty offers a service Base module, which is integrated into all the Magento 1 extensions. What does it give for a user? The module is built in to display service notifications of any changes coming from extensions installation or utilization right ...
How to install Amasty extensions from Magento Marketplace?
Starting with Magento 2.4.0, it’s recommended to install all the extensions via Composer. How to install extensions via Composer? → Magento advises to backup your DB and enable the maintenance mode before taking any further steps. Go ...
How to install Magento 1 Amasty extensions?
Each Amasty extension package is provided with the extension files, installation & setup guides and a license agreement. Some extensions include import file examples as well.Before installing any extension, please create a backup of the root folder...
How to request a refund at the Amasty store?
According to our refund policy, you can request a full refund within 60 days after purchase. For this, do the following: Important note: Refunds cannot be canceled! Create a ticket from the account from which the purchase was made. Requests are...
How to translate a Magento 2 module?
To translate your Magento 2 extension, please follow the steps: 1. Open app/code/Amasty/[Magento extension name]/i18n/ ;2. Copy en_US.csv situated in the above folder as new.csv and rename it to the needed language code (e.g. pt_BR.csv);3. Edit...
How to update a Magento 1 Amasty extension?
Need to update your Magento 1 module? Nothing can be easier, as you already passed the installation process and the module update is pretty much the same process. If you see that some of your modules became grey instead of green under System...
I get no alerts at all, what can I do?
If you use Product Alerts Reports extension and get no alert reports, please check if you have magento cron up and running. Please notice, that you can receive more detailed statistics using the Advanced Reports for Magento 2.
I'm getting "404 Not Found" error when trying to open configuration page.
Please log out and then log back into the backend, so Magento can refresh permissions.
I'm getting the following error: SQLSTATE[23000]: Integrity constraint violation.
Next time please disable the compilation before uploading the extension files to your server. This time please Open app/etc/local.xml Replace <disable_local_modules>false</disable_local_modules> with        &...
Taxes guide: how to check tax info and get the wrong tax refund?
According to the law,  taxes are charged depending on the country in which your business is based. Here is the list of countries that must enter their VAT ID on the checkout so that the tax is not debited: Austria  Belgium ...
Top 3 Amasty extensions for a brand-new Magento 2 store
When you launch a new online store, you need to set a list of needed features and find what Magento 2 extensions will cover them in the best way. Below, we provide you with our top must-have plugins for any e-shop. #1. SEO Toolkit The very first thing...
What credentials do I need to work with Composer?
You will need Access Keys, you can find them in your сustomer account under the Products tab in the Access Keys section:
What documents and files are included in the package?
Each Amasty extension pack includes module files, an installation guide, a user guide and license text. Depending on the extension you purchase, there also may be import files which can be used by you as examples.
What Magento, PHP, Elasticsearch and other software versions does Amasty support? | April 2022
On this page, you’ll find what Magento versions we support and guarantee their compatibility with our extensions. Besides, we’ll continue updating this post each time we are preparing to start/stop supporting any PHP, Elasticsearch, or other software...
What should I do if I bought the wrong extension?
If you accidentally bought the extension you didn't need, please contact us as soon as possible. As Amasty provides a 60-day money-back guarantee, we’ll be able to replace it with the one you need.
Where can I find a Composer module name?
There you will also find a Composer module name. For this, go to the Products tab and check the Composer packages sections:
Will I lose my records if connection problem with CRM appears?

In case of the connection failure the built-in error handling system enables re-synchronization and all records that were not sent to SugarCRM will be kept in line and copied to the CRM when the connection will be restored.

How can we help you?

Didn’t you find the answer to your question? We are always happy to help you out.

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